I recently purchased from this brand for the first time. Not only did my order arrive very late, but the color was also different from what was shown on the website. I requested a return, and they tol... Ver mais
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Veja o que dizem as avaliações
Great coat. Great quality, great make, durable, shiny and deep palette, good quality seams, warm but without the sweat and overpowering isolation. great shipping, received within three days . prettier... Ver mais
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I’m extremely disappointed with my experience with RUDSAK. I purchased a smart jacket for around $700–$800, expecting premium quality and service. Unfortunately, after just one wear, I noticed... Ver mais
J’ai récemment acheté un manteau chez Rudsak et je suis vraiment contente de mon achat. Le manteau est de très bonne qualité, bien coupé stylé et très chaud pour l’hiver L’expérience en magasin a é... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de agasalhos
- Loja de Moda Infantil
- Loja de casacos de couro
- Loja de moda masculina
- Loja de moda feminina
Sobre Rudsak
Escrito pela empresa
Our Story
For over 25 years, RUDSAK has been anchored by a rebellious spirit. Travelling seamlessly between art, music and design, the brand creates edgy, elegant outerwear, apparel, footwear, bags and accessories grounded in the brand’s Canadian heritage and Montreal roots. Synonymous with effortless style, RUDSAK adds daring, contemporary twists to classic silhouettes that celebrate individuality and self-expression.
PASSION is expressed by our employees, who constantly strive to improve and surpass themselves and convey enthusiasm for their work.
EXCELLENCE means applying world-class standards and minutely monitoring every detail — from product conception to customer experience, every element is crucial.
INNOVATION is essential in our endless quest to constantly elevate our performance, products and experiences — always with a respectful regard for the past but paving a creative path forward.
These values fuel our success. They define us today and guide us to the future.
Informações de contato
Boulevard Saint-Laurent 9160, H2N 1M9, Montréal, Canadá
- 1-888-578-3725
- service@rudsak.com
- rudsak.com
3,2
Bom
3 mil avaliações
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service et le produit était…
Excellent service et le produit était d’une qualité supérieure. Je recommande se magasin au promenades St Bruno .
2 de julho de 2025
Excellent
Je n'aurais pas pensé trouver mon manteau Mi-Saison chez Rudsak. Le conseillé m'a bien guidé. J'adore le manteau choisi. J'adore la qualité. Merci Rudsak et merci aux conseillés de Rudsak Mirabel.
3 de abril de 2026
I’m extremely disappointed with my…
I’m extremely disappointed with my experience with RUDSAK.
I purchased a smart jacket for around $700–$800, expecting premium quality and service. Unfortunately, after just one wear, I noticed a defect in the jacket. When I went to the store, I was told to contact the company directly since it was an online purchase.
After sharing all required details with customer service, the only solution offered was to send the jacket back at my own expense for repair. For a product at this price point, this is unacceptable. A defective item after one use should be replaced or refunded, and at the very least, return shipping should be covered.
This experience does not reflect the level of quality or customer service expected from a premium brand. Very disappointed with both the product and after-sales support.
17 de abril de 2026
Avaliação não solicitada
Unsafe and Unfair Customer Experience
I recently purchased from this brand for the first time. Not only did my order arrive very late, but the color was also different from what was shown on the website. I requested a return, and they told me that because of their final sale policy, they will not accept it back. I believe customer satisfaction should come first, and now they are refusing to refund my $500.You feel insecure when it comes to spending your money.
1 de abril de 2026
Avaliação não solicitada
Resposta de Rudsak
Thank you for sharing your feedback. We’re sorry to hear that your experience with RUDSAK did not meet expectations.
We have also reached out to you via social media in an effort to connect directly and review your concerns further.
After reviewing our records, we have not identified a formal return request associated with your order. We would also like to clarify that RUDSAK Final Sale items are clearly marked at multiple stages of checkout, including on the product page and during the purchase process, to ensure full transparency prior to order completion.
Customer satisfaction remains extremely important to us, and while our Final Sale Policy is applied consistently, we are always happy to review concerns individually when additional context is provided.
We invite you to contact our RUDSAK Customer Care team directly at 1-888-5-RUDSAK so we may further review your order and better assist you.
Thank you,
RUDSAK Customer Care
Absolurely everyrhing went great
Absolurely everyrhing went great. Easy to order, quick delivery, great quality as always and perfect size fit.
Very accurate jacket packaging for shipment. Thank you!
1 de abril de 2026
Resposta de Rudsak
Thank you for your wonderful feedback.
We’re delighted to hear that your experience with RUDSAK was seamless from start to finish — from easy online ordering and fast delivery to the quality, fit, and careful packaging of your RUDSAK jacket.
Providing premium outerwear, exceptional craftsmanship, and a refined customer experience is always our goal, and we truly appreciate you taking the time to share your experience.
Thank you for choosing RUDSAK — we look forward to welcoming you back again soon.
J’ai aimé mon achat
J’ai aimé mon achat, joli manteau et qualité. Juste que le délai de livraison était long plus d’une semaine je trouve cela beaucoup
31 de março de 2026
Resposta de Rudsak
Bonjour Eva,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis d’apprendre que vous appréciez votre manteau RUDSAK et sa qualité.
Nous prenons également bonne note de votre commentaire concernant le délai de livraison. Bien que les délais puissent varier selon la période de l’année et le volume de commandes, nous comprenons tout à fait que des délais de plus d’une semaine puissent être perçus comme plus longs qu’attendu.
Vos commentaires sont précieux et nous aideront à continuer d’améliorer notre expérience de livraison et de service client.
Merci encore de votre confiance.
— L’Équipe RUDSAK
My Rudsak Review
I absolutely love the quality of the products. Beautifully made and comfortable to wear.
31 de março de 2026
Resposta de Rudsak
Hello,
Thank you for taking the time to share your experience.
We are delighted to hear that you love the quality, craftsmanship, and comfort of your RUDSAK pieces. Creating beautifully made products that deliver both performance and style is at the core of what we strive for.
We truly appreciate your support and thank you for choosing RUDSAK.
— The RUDSAK Team
Je trouve les produits bien fini a des…
Je trouve les produits bien fini a des exceptions prêts. J’ai deja 2 manteaux hiver. Des bottes d'hiver et un pentalon de neige. J’ai achete cette fois ci poir ma conjointe un manteau d'hiver et un bonnet. J’aurai aime avoir un rabais fidélité ou autre pour m'acheter une veste de saison mais les prix sont pas en rabais. Le reste j'aime bien la marque et souvent je la recommande aux nouveaux arrivant.
30 de março de 2026
Resposta de Rudsak
Bonjour Ahmed,
Merci beaucoup pour votre fidélité et pour avoir pris le temps de partager votre expérience avec RUDSAK.
Nous sommes ravis d’apprendre que vous appréciez la qualité et la finition de nos produits, et honorés de savoir que vous continuez à choisir RUDSAK pour vos manteaux d’hiver, bottes et vêtements de saison.
Nous prenons également bonne note de votre commentaire concernant les offres de fidélité et les promotions. Les retours de clients fidèles comme vous sont précieux alors que nous continuons à faire évoluer notre expérience client et nos programmes promotionnels.
Merci encore pour votre confiance et pour recommander notre marque à votre entourage.
— L’Équipe RUDSAK
Excellent service à la succursale de…
Excellent service à la succursale de St. Bruno.
J’adore les produits Rudsak!
30 de março de 2026
Resposta de Rudsak
Bonjour,
Merci beaucoup pour votre commentaire.
Nous sommes ravis d’apprendre que vous avez reçu un excellent service à notre boutique RUDSAK de Promenades Saint-Bruno et que vous appréciez nos produits.
Offrir une expérience en boutique à la hauteur de la qualité de nos collections demeure une priorité pour notre équipe.
Merci encore pour votre confiance et votre fidélité envers RUDSAK.
— L’Équipe RUDSAK
So Helpful
The associates in the store were so welcoming! They took the time to answer questions.
28 de março de 2026
Resposta de Rudsak
Hello,
Thank you for your kind feedback.
We are delighted to hear that you had such a welcoming experience in store and that our RUDSAK team took the time to provide thoughtful and attentive service.
Delivering an elevated in-store customer experience is an important part of the RUDSAK shopping experience, and we truly appreciate you taking the time to recognize our team.
Thank you again for choosing RUDSAK.
— The RUDSAK Team
Got exactly what I ordered and it was…
Got exactly what I ordered and it was nice in a box packaged up on a hanger and very nice. Nice quality, looks like the pictures and video. Looks and feels nice and new. Highly recommend.
30 de março de 2026
Resposta de Rudsak
Hello,
Thank you for your wonderful feedback.
We are delighted to hear that your RUDSAK order arrived exactly as expected and that you were pleased with the packaging, presentation, and overall quality of your purchase.
Delivering premium outerwear and accessories that reflect the quality shown online—both in craftsmanship and presentation—is an important part of the RUDSAK experience.
Thank you for your recommendation and for choosing RUDSAK.
— The RUDSAK Team
Terrible communication from Aftercare
My coat arm ripped slightly near the metal logo less than 3 years after I bought the coat. After submitting the aftercare form in early January, I didn't hear back for a full month, so I followed up by email a couple times and tried to call them. No response to my emails, and I also found out you can't contact customer service by phone. I went to a store to speak to a manager and they finally got Aftercare to email me back. Aftercare told me they could fix it for $85, I said great thanks, what are next steps. Another month goes by, they still haven't responded with next steps. By this time, the arm had continued ripping to the point that the jacket was unwearable for half the winter (Jan - March). I send them a nasty email and tell them how I really feel. Finally, they send me instructions. I paid $85 + tax for the repair and sent the coat in (plus $30 for shipping with signature). They replaced the sleeve and sent it back to me within two weeks—just in time for the end of winter. It's too bad, because the repair was well done and quick, and I would have been super happy if they had just communicated wait times along the way. It was Aftercare's lack of communication that spoiled the entire experience. Not what I expected after investing so much money in this coat.
24 de março de 2026
Resposta de Rudsak
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the communication and follow-up surrounding your RUDSAK Aftercare request did not meet expectations.
While we are pleased to know the repair itself was completed to standard and that you were satisfied with the quality of workmanship, we fully recognize that timely communication and clear expectations are just as important to the overall aftercare experience.
The delays and lack of responsiveness you encountered are not reflective of the service level we aim to provide through our Aftercare and customer support teams. Your feedback has been shared internally as we continue improving our repair intake, communication timelines, and service transparency.
We appreciate you acknowledging the quality of the repair itself and thank you for bringing this experience to our attention.
— The RUDSAK Team
Agréable expérience chez Rudsak
J’ai récemment acheté un manteau chez Rudsak et je suis vraiment contente de mon achat. Le manteau est de très bonne qualité, bien coupé stylé et très chaud pour l’hiver
L’expérience en magasin a été très agréable. Le gérant était gentil, professionnel et m’a aidée à trouver le modèle parfait. Je recommande cette marque pour la qualité de ses produits et son excellent service franchement vous avez mis la barre très haut bonne continuation.
27 de março de 2026
Resposta de Rudsak
Bonjour Ouadi,
Merci beaucoup pour votre magnifique commentaire.
Nous sommes ravis d’apprendre que vous êtes satisfaite de votre manteau RUDSAK et que vous appréciez sa qualité, sa coupe et sa chaleur pour l’hiver.
Nous sommes également heureux de savoir que votre expérience en boutique a été à la hauteur de vos attentes et que notre équipe a su vous accompagner dans le choix du modèle parfait.
Merci pour votre confiance, votre recommandation et pour avoir choisi RUDSAK.
— L’Équipe RUDSAK
J’ai acheté un manteau Rudsak d’environ…
J’ai acheté un manteau Rudsak d’environ 1 500 $, en m’attendant à un produit haut de gamme et à un service à la hauteur.
Quatre mois plus tard, mon dossier de garantie n’est toujours pas réglé.
Le délai initial annoncé était de 7 à 10 jours ouvrables. Depuis, j’ai eu droit à une succession de réponses automatisées, incohérentes et contradictoires, allant jusqu’à mentionner une « réparation en cours » alors que je n’ai jamais retourné le manteau.
Aucune décision claire. Aucune prise en charge réelle. Aucune transparence.
On m’a même demandé de payer des frais, sans qu’une position formelle sur la garantie ne soit rendue.
Ce qui est le plus préoccupant, ce n’est pas seulement le défaut du produit, mais l’incapacité totale du service après-vente à gérer un dossier de façon minimale, cohérente et diligente.
Rudsak se positionne comme une marque de luxe. Or, le service offert ici est loin de répondre aux standards les plus élémentaires, encore moins à ceux d’un produit à ce prix.
Je ne recommande pas cette marque, non pas en raison du produit lui-même, mais en raison d’un service après-vente défaillant, opaque et profondément frustrant.
À ce niveau de prix, c’est tout simplement inacceptable.
15 de dezembro de 2025
Avaliação não solicitada
Resposta de Rudsak
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre que le traitement de votre dossier de garantie n’a pas été à la hauteur des standards attendus chez RUDSAK.
Le niveau de suivi et de clarté que vous décrivez ne reflète pas l’expérience que nous visons à offrir à nos clients, particulièrement dans le cadre de notre service après-vente et de notre programme de garantie.
Nous reconnaissons entièrement votre frustration face aux délais, aux communications contradictoires et au manque de résolution claire dans votre dossier. Ce n’est pas le niveau de service que nous souhaitons associer à l’expérience RUDSAK.
Votre commentaire a été transmis à notre équipe de gestion afin qu’une révision complète de votre dossier soit effectuée en priorité. Nous demeurons engagés à améliorer nos processus de garantie, de réparation et de communication afin d’assurer un service plus transparent, cohérent et efficace.
Nous vous remercions de nous avoir porté cette situation à notre attention.
— L’Équipe RUDSAK
Belle expérience de magasinage !
Belle expérience de magasinage au magasin Rudsak des Promenades Saint-Bruno !!
28 de março de 2026
Resposta de Rudsak
Bonjour,
Merci beaucoup pour votre commentaire.
Nous sommes ravis d’apprendre que vous avez vécu une belle expérience de magasinage à notre boutique RUDSAK des Promenades Saint-Bruno.
Offrir une expérience en boutique à la hauteur de la qualité de nos produits demeure une priorité pour toute notre équipe.
Merci encore de votre confiance et de votre fidélité envers RUDSAK.
— L’Équipe RUDSAK
Poor service
Purchased leggings over a month ago , the quality was great, the fit was not , I paid lots , when I called to return or exchange, they told me they were final sale , they were not as I had my husband confirm by calling and asking about the item ! After arguing half hour they sent me a return label for a full refund! That was a month ago , I still have not received my refund. Even after I got confirmation they received and inspected the item ! I’ve called and emailed them numerous times with no response. Be very cautious on purchasing from them , from customer service to management, they are not reliable on returns or exchanges. I will never buy from them again !
11 de março de 2026
Avaliação não solicitada
Resposta de Rudsak
Hello,
Thank you for sharing your feedback. We are sorry to hear that your return experience did not meet expectations.
While certain promotional and discounted items may be designated as final sale, we understand your concern regarding the information you were provided and appreciate you bringing this to our attention.
Regarding your refund, please note that once a returned item is received and inspected at our warehouse, refunds are processed promptly on our end; however, depending on your financial institution, it may take several additional business days for the funds to appear on your statement.
That said, the delay and difficulty you describe in obtaining updates is not the level of service we aim to provide. Your comments have been shared internally with our leadership team as we continue working to improve the consistency, clarity, and responsiveness of our customer care experience.
Thank you again for your feedback.
— The RUDSAK Team
Very bad after sale service & cheap quality
Here’s a shorter, punchier version tailored for a Google review:
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Very disappointing experience with the after-sales service at Rudsak.
I contacted customer service about a defective parka (broken zipper and faulty snap) and had to follow up multiple times over several weeks just to get a response. I eventually had to send a formal notice to get their attention.
Despite this being a clear premature defect, I was asked for proof of purchase (the coat was a gift) and then offered a $75 repair at my own expense. No flexibility, no real effort to help, and no accountability.
For a brand that positions itself as high-end, both the product quality and customer service fall far below expectations. I would not recommend.
10 de abril de 2026
Avaliação não solicitada
Resposta de Rudsak
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with RUDSAK Aftercare and our customer service team did not meet expectations.
As part of our RUDSAK craftsmanship warranty process, proof of purchase is required for all warranty evaluations, as warranty coverage applies to qualifying items purchased through authorized channels within the applicable coverage period. When proof of purchase is unavailable, our Aftercare team may still offer paid repair options where feasible.
We also recognize your frustration regarding the delays and communication challenges you experienced while seeking support. The level of responsiveness described does not reflect the service standard we aim to provide across our after-sales support and warranty experience.
Your feedback has been shared internally as we continue improving our repair, warranty, and customer care processes to provide a more transparent and efficient client experience.
Thank you again for your comments.
— The RUDSAK Team
I had to call multiple times before…
I had to call multiple times before someone finally responded, which was frustrating. Unfortunately, they also did not fix my jacket for free as I expected. I wouldn’t say I’m completely dissatisfied, but my expectations were definitely higher from this brand.
24 de março de 2026
Resposta de Rudsak
Hello Morvarid,
Thank you for sharing your feedback.
We are sorry to hear that your experience did not fully meet your expectations. While repair eligibility is assessed based on the nature of the issue and our craftsmanship warranty guidelines, we understand that the outcome may not always align with a client’s expectations.
Our team aims to provide clear guidance throughout the Aftercare process, and we appreciate your comments as we continue to refine the overall customer experience.
Thank you again for taking the time to share your perspective.
— The RUDSAK Team
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