Having had to pull out of an event at late notice due to an injury, upon emailing the team, I received a rapid reply with a super kind offer - get fit again, send a screenshot, and they’d send out the... Ver mais
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Veja o que dizem as avaliações
I had a very good experience at their event. At the race HQ all the tents were clearly marked, there were plenty of portaloo which is very important and regular announcement where was the start and... Ver mais
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Love running at Runthrough events! So many event choices, and so well organised. The staff are always so lovely and helpful and make the events such an amazing atmosphere. I always recommend Runthroug... Ver mais
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A predominantly flat route through some very scenic Warwickshire countryside made even better by a fantastic spring weather which was pretty much ideal for both runners and spectators alike. A wel... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
RunThrough offer running events in London and running events around the UK. You can enter a 10k, 5k, 10 Mile, Half Marathon and Marathon running events.
Informações de contato
London/Manchester, Reino Unido
- info@runthrough.co.uk
- runthrough.co.uk
4,4
Excelente
964 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Run Through increasing their prices... AGAIN
Once again Run Through increasing their prices. They are massivly over charging on events that shouldnt cost as much as they are charging. They have ruined the event i loved doing every year and since they took over a couple of years agao its just been another money grabbing event they can utilise!! Hate the company and now boycotting any event they organise just out of pure spite. I know wont make a difference but will make me feel better.
27 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hello Andrew, apologies for any inconvenience in the pricing of our events. We have to consider venue costs, staffing, infrastructure and other event pricing when charging for our events. We want to make them as affordable as possible, without making a loss on our side so we have taken true consideration when going through costs per entry. Naturally there will be some inflation over the years due to increases in prices across the board, but feel we try to be as fair as possible. If you have any other feedback then please do send this over to the contact you have with us and please reach out should you need any support on payments.
Scam
Scam, avoid - they will cancel events and keep your money.
11 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hello there,
I am sorry to hear that you felt this way, we of course would not scam you out of your money. To gain some insight, I have requested more information on which event you are talking about and your contact details so we can be in touch and get your race moved to another upcoming event. We would love for you to reach out so we can sort this for you ASAP!
Thanks, Team RunThrough.
Very well organised event
Very well organised event, very efficient and great atmosphere. Only thing to possibly improve would be the catering, it was a shame that the venue’s café was not open – there was just one burger van and a coffee van. Other than that though, a fantastically well organised event.
23 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Thank you so much for your lovely feedback, we’re delighted to hear you found the event well organised and enjoyed the atmosphere!
We really appreciate your note about the catering. We’re already reviewing options with the venue to ensure there’s a wider range available in the future, as we know how much it adds to the overall experience.
Thanks again for joining us, and we hope to welcome you back at another event soon!
Excellence
The challenge with organising and delivering excellence is that you have to keeps your standards up. Sunderland 10K was no exception. Great event and ran as smooth as expected. Staff were helpful and cheery with marshals around the course very encouraging.
23 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hi Barry, thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear you had such an excellent time at the Sunderland 10k and hope to see you smashing it again at another event soon :)
They advertised a low price
They advertised a low price, but as soon as I started booking, the cost jumped up over 10% plus with unexpected fees. Very misleading and a waste of time. I wouldn’t trust or recommend this company.
Update:
After a review of the situation with customer service, I understand it to have been a genuine website error at the time of booking.
Run through events and team are always well managed and make sure you have fun and memorable day.
24 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hi Simeon,
We’re really sorry to hear about your experience with the pricing during checkout. We’d like to look into this in more detail to understand exactly what happened. Please reach out to us at info@runthrough.co.uk
so we can review your booking journey and help resolve this for you.
Thank you for bringing this to our attention, we appreciate the chance to investigate and improve.
Well organised
Well organised with a quick bag drop. Easy booking and informative information sent pre-race. Lots of aid stations during and post-race
23 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hi Isabella, so glad to hear you had such a positive experience running with us all the way from booking to post-race! Thank you for taking the time to leave us such a lovely review and we hope to see you again soon.
Sunderland 10k
The race was well organised and directions were easy to follow
23 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hi Andy, thank you so much for taking the time to leave us a review. We are so pleased you enjoyed the Sunderland 10k and hope to see you at another event soon :)
Turned up for race but it wasn't on!
Booked a race through Let's Do this for the Run Through 10k in the QE Olympic Park on 22nd Nov. Email confirmation, but no race information provided prior to race day. I turned up on 22nd to the address given in the email confirmation and ran around the whole park, but there was nothing there.
No phone number so cant find out what's happened. Used the email provided, but had no response. I came all the way from Devon! Someone needs to give me a full refund and compensation. This is appalling. Im running a race every weekend and know 100s of people who run race in my club. I shall be passing on how poor this organisation is.
Booking ref.68cdd04d9f4b729c212dde5a
22 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hi Pearl,
We’re really sorry to hear about the confusion and frustration you experienced when arriving for the event. This is absolutely not the experience we want for any runner, and we understand how disappointing this must have been, especially after travelling so far.
We’ve since been in touch with you directly via email and appreciate you giving us the opportunity to address the issue there. Our team is also reviewing our communication processes to ensure this doesn’t happen again.
We really hope we’ll have the chance to welcome you to another event in the future under much better circumstances.
Alton Towers 10K
Alton Towers 10K 🎢
My first 10K since 2018!!! Great fun. Well organised event and good fun raising money for a well-deserving charity.
Lots of entertainment and freebies on the day. You also get exclusive access to the rides for the event only!! Which meant only 5 minute waits for some rides!!
15 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hi Lucy, thank you so much for taking the time to leave us a review. We are so thrilled to hear you had a great time at the Run Alton Towers 10k this year and a huge well done for absolutely crushing your first 10k since 2018! :D
We hope to see you at another RunThrough event soon!
I found the Fulham 10K a fantastic well…
I found the Fulham 10K a fantastic well organised closed road event with a flat fast route perfect for a PB race. I run for Clapham Pioneers and we had over 35 runners taking part and will definitely be back to take part next year.
16 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hi Michael, thank you so much for taking the time to leave us a review and we are so pleased to hear you enjoyed yourself at the Fulham 10k :D A huge well done on your race and to all the Clapham Pioneers that took part! We look forward to seeing you again next year.
5 Stars all day of the week
5 Stars all day of the week - Experience, service, and support
18 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hi Thomas, thank you so much for your kind words and we are so pleased to hear you've been happy with every aspect of your experience with us. We hope to see you again at another RunThrough event soon :)
Absolutely brilliant race
Absolutely brilliant race. The organisation, the location, the support from spectators and fellow runners is the best EVER.
This was my 3rd year participating in this event and I've already committed myself to next year's run.
16 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hi Peter, thanks so much for taking the time to leave us a review and we are thrilled to hear how much you enjoyed your race with us and that you are already looking forward to 2026. We look forward to seeing you again soon :D
Run Alton Towers!
Ran Run Alton Towers (10k) and I couldn’t rate it any higher.
Such an amazing event with brilliant staff, great vibe, challenging but very enjoyable fun route and the park was fully open until 6pm which was amazing.
It catered for the whole family.
Any issues they responded fast and everything was detailed and informative.
100% recommend Run Through and Run Alton Towers is a must!
15 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
So glad to hear you had an incredible time at Run Alton Towers and all your queries were responded to efficiently. A huge well done on smashing your 10k and pleased to hear yourself and the family were able to enjoy the rides post race too :) We hope to see you at another RunThrough event soon.
Do not book with these guys Alton…
Do not book with these guys Alton towers run this week was an absolute nightmare
They only sent 1 ticket for 2 people and it happened to lots of people we demand a refund
16 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hi Joanna, we’re really sorry to hear about your experience and that there were issues with you not receiving all of the codes for Alton Towers entry.
This is absolutely not the standard we aim to deliver, and we understand how frustrating this must have been for you and others affected.
We had a team onsite to ensure everyone entered into the event was able gain access and we hope that you were able to enjoy the event and your day at Alton Towers regardless.
Our team is already reviewing what went wrong so we can ensure this doesn’t happen again at next year’s event.
Please feel free to email us at info@runthrough.co.uk with your booking details if you require any further support.
Didn't receive ticket!
Not received one of our tickets for a run tomorrow, no contact and no phone numbers to call. My wife and child now can't attend even though paid for... Not good enough.
.. edit: now resolved
14 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hello Paul, Apologies to hear that there was some difficulty in receiving the codes for our Run Alton Towers event. I can see that this has now been resolved, but if there is anything else we can do, please do send us an email at info@runthrough.co.uk - have a great race and enjoy the rides!
My 1st RunThrough 10k At age 63 and…
My 1st RunThrough 10k At age 63 and what an excellently organised event the Gainsborough Morton 10k and half marathon turned out to be with great contact and information leading up to the day and very friendly staff and volunteers to support the runners of all ages. I managed 10k under an hour and cannot wait to enter more events
9 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hello Kevin and Jane, this is incredible news! We are so glad that you had a great first race experience here with us at RunThrough. We look forward to seeing you at some of our upcoming events - do keep us updated on your running journey!
10k event
ran a 10k event, had a great experience, lovely well planned route, well organised, would definitely run with runthrough again
9 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
A huge well done, Vicki, on your 10k race! We hope that you are recovering and that we get to see you again soon :)
Terrible carpark organisation at Tatton…
Terrible carpark organisation at Tatton Park for the half marathon. I joined the queue on Warrington Road just before 8.10, with the SatNav telling me I'd be at the destination for 8.13. it took FIFTY minutes to get into the carpark, which was 9am and plenty of people behind me in the queue. As I left the car, the marshall said we had 4 minutes to get to the start line. I was still walking to the event village when the front runners came through, so no time for a warm up, just a quick wee then straight to the back of the runners. Fortunately I wasn't there to aim for a PB this time, but it was a really disappointing start to the day when I'd left plenty of time to get there. Runners who were being driven there were leaving the cars to walk the last bit, but as I was driving I couldn't do that. The park is beautiful and the route is great, the course marshalls were excellent. I don't know about the event village as had to leave straight away afterwards. No marshalls supporting mass exit of the carpark, but every driver followed the "let a car in" principal wherever two lines joined, so whilst it took 25 minutes to get off the field, it still felt better organised than the entrance.
9 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hello Vickie, I hope that you are well. I am glad that you enjoyed Tatton park for it's beautiful grounds - we really love this venue! I am also glad that you had a great experience with our marshals, I shall pass this forward to our team.
In regards to the parking situation, I do sincerely apologise for the inconvenience caused on race day. We are at this park regularly and we rarely have any issues here, so the team have been looking into this. We will review with the venue's parking contractor so we can improve this for next time.
Thank you again for sharing your feedback and should you have any further information, then please don't hesitate to email us at info@runthrough.co.uk where we can support you some more. We hope to see you at another event soon!
I have ran 5 runthrough events this…
I have ran 5 runthrough events this year, they are always well organised, plenty of support with marshals and other runners. Got another on the 23rd of November can't wait. Bug shout out to all the volunteers who without their support there wouldn't be any races.
8 de novembro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Hello Karen, you are on a roll! A huge well done to you on running so many events with us this year. Best of luck for your upcoming race, we look forward to seeing you then! :)
Good experience, Battersea Park Chase the 🌙
Communication before the event was first class, race number collection well organised and volunteers good. It was my first 10k and thankfully a good experience.
15 de outubro de 2025
Avaliação não solicitada
Resposta da RunThrough Events
Thanks so much for taking the time to leave us a review and huge congratulations on your first 10k race, we're so pleased it was a great experience. Looking forward to welcoming you back to another RunThrough event soon!
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