I placed an order for a bunk bed on January 31st and paid in full at the time of purchase. After waiting several weeks, I had to contact the company myself to ask about the delivery. On... Ver mais
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Veja o que dizem as avaliações
I ordered a chair February 1st , heard noting from them today March 22nd I mailed them, they replied and said it was not in stock,never offered me a refund, just credit to buy something else in thir... Ver mais
After 2 months waiting for a product it never arrived and now One month waiting on a refund. Rang directly waited 45 mins on hold and they still haven't processed my refund. They dont know when they w... Ver mais
Waited for delivery for 5 months. Chased them monthly. After 5 months they told me the item was oversold, having previously told me multiple times the item was in warehouse. After 5 months aske... Ver mais
Take your money but dont deliver
I placed an order on Dec 10th, nothing has been delivered, I called many times and been left waiting at #30 in the queue. Now I see a huge clear out sale on the website. Don't buy, you won't receive your product but they will take your money
10 de dezembro de 2025
Avaliação não solicitada
REPORTED TO CPCC
REPORTED TO CPCC. DO NOT ORDER FROM THIS COMPANY. I've ordered 600 euro worth of goods. Paying extra for a 72 hr despatch. I haven't been able to contact them, their phones are going to a full voicemail, their support email bounces back and any attempt to contact them is useless. Do not buy from here. They DO NOT fulfill their orders. Report to the CPCC AND REQUEST A CHARGE BACK FROM YOUR BANK.
14 de dezembro de 2025
Avaliação não solicitada
Absolutely appalling Customer service
Absolutely appalling Customer service . Ordered a Christmas gift on Dec 11th and paid €25 for express delivery. No update from Rathwood after they took payment straight away - after several emails bounced back I finally got through to their Customer service dept to be told my delivery wouldn’t be delivered before Christmas . 2 days before Christmas !!!!!!! I was caller number 20 something in the queue to customer service so clearly I’m not the only disappointed customer. They canceled the order upon my request as it’s no good after Christmas and needless to say haven’t refunded me as yet ! Do not shop at this place .
22 de dezembro de 2025
Avaliação não solicitada
Updated review/ Awful Customer Service
Updated review
STILL AWAITING DELIVERY OF DINING CHAIRS SINCE SEPTEMBER
ORDER no S23276
Absolutely Awful Customer Service!!!!
Despite being told on the 24th of September that my chairs would be delivered within 10-22 days.
I still have not received them.
I have been left on hold to Customer Service line for over an hour and numerous emails in which I was told also on the 15th November that I would definitely have them for Christmas.
This is not acceptable service from Rathwood and automated replies is just not good enough!
I will never order anything again through this company and now cannot get a refund because can’t get through on their phone lines.
Very frustrated customer!
30 de agosto de 2025
Avaliação não solicitada
Santa Train Christmas Experience
Went to Santa Train Christmas Experience, very disappointed, the elves didn’t interact with the kids at all, the show was not what I had expected, it all seemed very unrehearsed, the Santa visit was by far the most underwhelming and rushed experience, there was even another family put into the room with us while we were seeing Santa, not at all value for money, it was by far the most expensive Santa we have been to and not at all worth it.
7 de dezembro de 2025
Avaliação não solicitada
Take the money but don't deliver
I purchased a product that states delivery is normally within 3 -5 days. I've received no updates from Rathwood since the purchase was made and despite my queries online and by email (because i can't get anyone on the phone despite waiting on hold for hours), I still haven't had a reply. I'm genuinely starting to believe this site is a scam
1 de dezembro de 2025
Avaliação não solicitada
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