RWG Mobile Avaliações 

Custermer service is the wost I've ever experienced, and you will never be put through to a manager. Even after you email them you won't get a response.

Good tariffs and when they do get to you great customer service but it's very slow to get things setup and it has no control pannel to get things going . You need to be pro active with this network.

£5 per month rolling contract. GAMMA sim.
Worked fine for months then SMS received 18/07/25 as per other reviewers, stating the service had been terminated.
They have continued to take payment.
They do not respond to emails.
Not impressed.
Have raised with my credit card provider to seek refund and cease any further attempts at taking my money.

Begrudgingly gave them 1 star, we were with them for 14 months, no problems apart from endlessly waiting for customer services to answer phone. Then on 23.07.25 we got a text from GAMMA & our phones effectively became paperweights & could only receive calls & texts, no joy with RWG but Now mobile tried to help. Ended up swopping to three but 3weeks later still waiting for our £130 refund from RWG. WOULD NEVER GO BACK TO THEM 😡😡😡

Ordered a SIM but before I could even use it they sent me an email saying ‘We’ve started your subscription” and took money from my bank. Then were utterly uncontactable via phone or email. Had to get my bank to get the money back and block all future transactions. RWG are Wankers.

my wife and I currently have a 2 year package however for over a week now all our calls both incoming and outgoing are breaking up all the time making it impossible to talk with anyone noting when we change our sims to O2 payg the calls work perfectly.
After much testing the problem seems to be use 3g 4g or 5g phone doesn’t work at all but RWG is only connecting with 2G making calls impossible to use.
UPDATE
Received an email from RWG today asking me to change settings from EE to NOW which I had already tried numerous times without any success so it’s another day of pain. We have now been forced to use payg with O2 after loading £20 on our sim cards so thanks for costing us and stressing us out after paying for your service which is not working for more than a week.

Take your money and run! No customer service. No reply to phone calls. No replies to emails after the autoresponse.Still plenty of credit but unable to make calls and no way to get any help at all. Avoid this company like the plague!

I applied for a 12 month 1gb per month data sim and sent my payment. I haven't yet received my sim even after trying to contact them several times regarding this issue.
Each and every email I sent I got an automated reference number, but I haven't received any communication back from RWG Mobile at all. Not a single email.
They have stolen my money for the up front payment for the sim card and basically ran.
Not a single email or phone call to say where my sim was or what was going on.
DO NOT FALL INTO THE SAME TRAP AND KEEP CLEAR OF THIS COMPANY.!!!
SIM order number:- 107905

I just purchased a monthly package from RWG and paid for it online. It's been almost six days, and I still haven't received my SIM card. When I try to contact them, they don't respond. Their carelessness is frustrating, so I requested a refund, but they haven't responded. I strongly advise people to think carefully before doing business with RWG; otherwise, they will waste their time and money.

Great value service combined with prompt support from their service team.

Avoid like the plague.

I ordered a buy and forget bundle. Bundle not activated.

I emailed them. No response.

I rang them (goes to NOW), they said I would get a refund.

I rang again to chase refund, they said no record of my call and to email them.

Still waiting to get my money back

Cheap and cheerful, and does the job. Only had one issue when adding an addon and that was resolved by going on NOW mobiles live chat and they sorted it within 5 minutes. For EE, you can't get cheaper than RWG.

Been a happy customer of rwg for over two years until just recently when My iPhone (4g but not 5g) has great trouble making simple phone calls or sending txt messages. The phone shows connection to the Now network (as it has always done) but signal strength varies all the time. First noticed this at home but also tried 15miles away so not the same mast/tower.

I read elsewhere of many people having similar problems recently. No reply from email support.

Last September 2024, I purchased a 12-month SIM prepaid SIM plan from RWG. My SIM abruptly ceased functioning in July 2025, preventing me from making any outgoing calls. I called RWG customer service and spoke with an Indian supervisor named Michael, who informed me that I was given a Gamma SIM card, which RWG has since terminated, but they neglected to notify me via their website or any notifications. As a result, I will now have to email their support department and hope for the best. I stopped up on email after three tries and moved to Lebara mobile. RWG has essentially conned me; be wary, people—they are scammers who will now report to ofcom.

Very competitive rates for my needs ie true PAYG with light use of data and very light for calls/texts. I do not like contracts. Useful in spare phones keep in cars mainly for navigation. To date honour the packages that I paid for even though no longer offer these deals.

Some issues of course. Need to make paid calls religiously every 3 months or so or sim card put into a locked mode. Contacting RWG never been simple with increasingly no response to email contact, no chat system. Phone calls have worked. Very limited menu via the phone itself as these are for NOW mobile, not the same thing.

Signed up for a pre-paid 5 year data sim. After one year and one month I was suddenly emailed from "Gamma" saying "Your access to outgoing voice text and data has been suspended. You will continue to receive calls and texts until your mobile service is fully disconnected in 30 days. Your PAC is x should you require it. Contact your provider for more info."

I emailed RWG for support and have been completely ignored. Total con, paid for 5 years, only got 1 year.

Scam company. I ported out after a few months as I wasn't happy with the coverage (ok at home but poor at work) but they kept charging me despite providing no service at all. I'm awaiting 14 days to pass since their refusal to refund the monthly fee and will do a charge back through my credit card company. It's an illegal clause (charging for no service) in their T&Cs so it's void and null. Ofcom of course has conferences to attend, who has time to regulate

Promt reply and listened

Ordered a Data SIM from them which never arrived. Contacted them 4 days after the order and they said they would send another one. Contacted them 7 days after this to cancel the order and request my money back. A month later no sign of the refund (or the two SIM cards they claim to have sent!) Avoid

Worst network provider, ordered my SIM with £5 credit but credit not showing available.

Customer service is none existent, no response to multiple emails...

Had to escalate to my credit card provider to get my money back. Will be reporting this company to trading standards!