Having used multiple online pharmacies to receive my medication, I can truly say that RXLive has been exceptional in their ability to service my request and get orders out when I need them urgently. P... Ver mais
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Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... Ver mais
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I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Ver mais
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Always late with some of my medications. The excuse is either my doctor's fault or they just don't have any stock. What kind of pharmacy thinks it's ok to leave patients without medication? Some medic... Ver mais
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Detalhes da empresa
Escrito pela empresa
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Informações de contato
3-4 chalice close, sm6 9ru, wallington, Reino Unido
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
3,9
Muito Bom
712 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Having used multiple online pharmacies…
Having used multiple online pharmacies to receive my medication, I can truly say that RXLive has been exceptional in their ability to service my request and get orders out when I need them urgently. Particularly pleased with the service on the calls from Euan and Dylan, who were able to get my order out urgently before I went on holiday
4 de agosto de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards,
RXLive Patient Support Team
Wonderful pharmacy
lovely staff, got me everything within a suitable time and just a great pharmacy!
31 de julho de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards,
RXLive Patient Support Team
Terrible people and holding my Mother…
Terrible people and holding my Mother In laws prescription to ransom. They need to be struck off! Fraudulent Company!!!
24 de julho de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
We are very sorry to read about your experience and take allegations of this nature extremely seriously.
We would like the opportunity to investigate your concerns fully, as we have no intention of withholding any patient's prescription or medication. Patient safety and continuity of care are always our priority, and there are often clinical or NHS prescribing processes outside of the pharmacy's control that may affect the supply of medication.
As your review includes serious allegations, including that we are a "fraudulent company", we would appreciate the opportunity to discuss the matter with you directly and establish the full facts. If we have made an error, we will address it appropriately. Equally, if there has been a misunderstanding, we would welcome the opportunity to clarify what has happened.
We have reached out via email to verify your identity, as we take these allegations very seriously. For clarity, we never withhold prescriptions and will happily return them if you choose to collect elsewhere. We want to resolve this, but we have not received a response to our email. If you are a genuine patient, please call our team on the number below so we can understand and fix this situation for you. Our in-house team is available until 1:00 pm today, and our out-of-hours team will respond urgently to any replies sent after this time.
Please contact our Patient Experience Team at support@rxlive.co.uk or call us on 0800 280 0808 so that we can investigate this urgently.
Kind regards,
RXLive Patient Support Team
Very fast response and quick deliveries…
Very fast response and quick deliveries when needed. Very reliable, I definitely recommend
21 de julho de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards,
RXLive Patient Support Team
Very responsive and efficient
I've used RX Live twice and both times needed the medication urgently and they've had it delivered the next day. So far I am very impressed! They are very responsive to queries.
16 de julho de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards,
RXLive Patient Support Team
great service
Saw my doctor pm, tablets arrive by post next morning.
2 de julho de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards,
RXLive Patient Support Team
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards,
RXLive Patient Support Team
Resposta da RXLive Pharmacy
we're sorry to hear that you had a bad experience. We take all feedback seriously, but unfortunately we haven't been able to identify your visit from the information provided.
We've flagged this review to request more details. In the meantime, we'd appreciate it if you could contact us directly on support@rxlive.co.uk
Kind regards,
RXLive Patient Support Team
Professional and fast service
Professional, efficient, and pleasant from start to finish.”
31 de maio de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards, RXLive Patient Support Team
The Service was super fast and the…
The Service was super fast and the Staff lovely.
2 de junho de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for. Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards, RXLive Patient Support Team
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for. Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards, RXLive Patient Support Team
Great experience from start to finish
Great experience from start to finish. The prices were fair, delivery was quick, and I’ll definitely order again.
8 de junho de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for. Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards, RXLive Patient Support Team
Great service!!!
1 de maio de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for. Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards, RXLive Patient Support Team
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for. Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile.
Thank you again for your trust — we’re always here whenever you need us!
Kind regards, RXLive Patient Support Team
Really awful service
Always late with some of my medications. The excuse is either my doctor's fault or they just don't have any stock. What kind of pharmacy thinks it's ok to leave patients without medication? Some medications, they have sent the wrong ones, and I've had to send them back. As soon as I can find a suitable alternative, I will be leaving. RXLive. Customer service is also shocking. I can't understand half the messages they send; they just don't make sense. I've already had a call from the manager, who said that things would change if I stayed. I gave him the benefit... Things have definitely gotten worse since then. Awful service and now untruworthy.
9 de junho de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must be to experience delays, medication issues, and communication problems, particularly when your health depends on receiving the correct medication on time.
We sincerely apologise for the occasions where your medication was delayed or supplied incorrectly. We also regret that our communication has not met your expectations and that the improvements discussed with our management team have not been reflected in your experience.
Patient safety and continuity of care are extremely important to us, and the concerns you have raised are being taken seriously. We would appreciate the opportunity to review your account in detail and investigate the issues you have described so that we can understand what went wrong and work towards a resolution.
We are genuinely sorry that we have let you down and appreciate you bringing these matters to our attention.
Update: our head pharmacist has called you and we are currently chasing up with your surgery the missing item we are currently resolving this issue and we will further call you today. Further update is that our team chased up the prescription and the GP signed it off, we have discussed with your GP and they have this on their acute list not the repeatable, we have asked them to place it on the repeatable list so we are able to provide this on a monthly basis.
One of our head pharmacist called you as well to explain right away and it looks like this situation is now resolved. Please kindly confirm?
Kind regards,
RXLive Patient Support Team
Not good customer service
Another company promising medication sent to your door in blister Packs, but failing on delivery of the services promised.
I signed up for RXLive because of problems with terrible service provided by Pill Time and Pharmacy2U.
I’m on 10 different medications to treat type 2 diabetes, high blood pressure and a heart problem, with multiple drugs for one condition, one specific drug I need to take 3 a day so when signing up for this service from RXLive, I thought it would be obvious that I’m signing up for blister packs, (why would I want 10 boxes to open every morning/evening)?… that would make no sense to anyone with ANY common sense.
The first order I placed arrived with no problem, fantastic I thought, at last a company that delivers the services promised and what I signed up for… a month later they sent me an email saying a repeat order of my drugs were on the way…. An order I hadn’t placed so I cancelled that order.
I then ordered a heart drug as I was running low. But after a few weeks I chased them up after non delivery despite selecting 24hr delivery as the presented option. I was then told the drug was out of stock and I should have received an email confirming they were waiting on a re-stock… no emails were received and after another week waiting for my order I contacted them again, I was promised the drugs would be posted and delivered next business day, they weren’t, but did arrive 48 hours later.
On the 24th May I ordered my months supply of 10 drugs on a 24hr delivery, but they turned up on the 3rd June some 10 days later.
When the months supply arrived, the box was opened, nothing was missing but it was a poor quality box and poorly packed with the drugs just thrown in the box.
None of these drugs were blister packed as per the service I signed up for so I called their phone number (which you have to google as it’s not obvious to find on the website.
I’m told that the service id signed up for was not the blister packed service and no record of this selection had been made, so clearly as the customer I’m in the wrong and it’s my fault (sigh)
I’ve been promised my drugs will be collected tomorrow (4th June) and my replacement blister packed order will be delivered on Tuesday of next week, I’ll do another review (negative) if it’s not, or a positive review if it is…
Customer service is full of excuses and Teflon shouldered people so I’ll see if they can get something right but I’m not holding my breath.
3 de junho de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience you've experienced.
We understand how important it is to receive your medication on time and in the format that best supports your daily routine, particularly when managing multiple long-term conditions. Based on your experience, we recognise that we have fallen short of the standard of service you expected from us.
We're sorry for the delays you encountered, the lack of communication regarding stock availability, and the confusion surrounding your medication packaging preferences. We also appreciate your feedback regarding the condition of the parcel on arrival and the difficulty in locating our contact details.
Following your recent conversation with our team, arrangements have been made to collect your medication and prepare a replacement order in blister packs. We are actively monitoring this process to ensure it is completed as promised.
While we appreciate your patience, we understand that trust is earned through actions rather than assurances. We hope the corrective steps being taken will demonstrate our commitment to putting things right.
Thank you again for your feedback. Reviews such as yours help us identify where we need to improve, and we will use your comments to review both our communication processes and service delivery standards.
Update: Following a further review of your order, we can confirm that we received the full prescription from your GP on Friday.
Unfortunately, due to our dispensing cut-off times, we were unable to dispatch the medication for Saturday delivery. We apologise for any inconvenience this may have caused. Our Head Pharmacist attempted to assist and explore available options at the time, including discussing the matter with you directly.
To minimise any delay, the prescription was prioritised first thing on Monday morning and has now been dispensed and dispatched. Your parcel containing the medication is currently on its way.
Our Head Pharmacist has also reviewed the feedback you provided. We value all patient feedback and have taken your comments on board. As part of our ongoing commitment to improving patient care and service standards, we are currently reviewing and enhancing our internal processes to help improve the experience for our patients going forward.
We apologise for the delay and appreciate your patience and understanding.
Kind regards,
RXLive Patient Support Team
Do NOT order with company (RXLive…
Do NOT order with company (RXLive pharmacy)
1st order was screwed up with only half of my Ensure drinks turning up (all of the wrong flavour) and I've NEVER had the missing Ensure drinks replaced ?????
2nd order also messed up ????
3rd order of what should have been Raspberry flavour Ensure drinks turned up again INCORRECTLY with the flavour of BANANA (I hate BANANA!?) and only had 10 drinks when it should have been MORE????
NEVER HAVE I EVER COME ACROSS A COMPANY SO INCOMPETENT AND MY QUESTION IS THAT IVE READ WITH OTHERS HAVING THE SAME ISSUE WITH OTHER MEDICATION AND BEING SENT WITHOUT EVEN ASKING THEM BEFOREHAND !!!!!!!???????
TIME TO HAVE A CHAT WITH MY GP AND TO GET THIS COMPANY REMOVED !!!
ANGRY, DISAPPOINTED AND SERIOUSLY STRESSED - NOTHING BUT INCOMPETENT
2 de junho de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
We are sorry to hear that you are unhappy with your experience.
However, we would like to clarify that RXLive Pharmacy dispenses and supplies items based on the prescription and quantities provided to us by your GP surgery. The amounts supplied on your orders were those that were prescribed and authorised by your surgery. We have sent you proof of this via email just now, they sent us 2000ml and 10 bottles is 200ml a bottle that equals 2000ml. We cannot give more than the prescription that is illegally and we cannot be do such activities.
We have already provided proof of the prescriptions received from your GP surgery, which confirms the quantities and items that were prescribed to us for dispensing.
Regarding the flavour issue, we understand your frustration. Unfortunately, when a prescribed flavour is unavailable, an alternative flavour may be supplied to avoid delays in treatment. We apologise if this was not suitable for you. We have tried to call 5 times to resolve the issue but you're declining our calls.
We take all patient concerns seriously and have investigated your orders based on the information received from your surgery. If you would like to discuss this further, we would be happy to review the matter again with you and liaise with your GP surgery where necessary.
Kind regards,
RXLive Patient Support Team
Sorry to RXLive
I recently posted a review about RXLive which I have now taken down. I was contacted by the management from RX. They made every effort to explain the difficulty they have which turns out to be out of their control. I have been with RX for 7 years and had no problems . But over the last few years there service was dropping leading to me finally posting my earlier review. Having spoken to RX, I would like to apologise to them. On the other hand I will be contacting my Doctors Practise Maassarani and Partners will be receiving an official complaint regarding mismanagement of my medication and preventing me from seeing the Doctor of my choice over many occasions this past and present year. Once again I apologise to you RXLive, together we will get thing sorted out .
22 de maio de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you for your message and for taking the time to speak with us. We truly appreciate your apology and your honesty regarding your recent review.
We understand your frustrations and are grateful for the opportunity to explain the circumstances surrounding the issues you experienced. Your loyalty over the past 7 years means a great deal to us, and we sincerely regret that our service has not met the standard you expected in recent years.
We are committed to working together with you to resolve any ongoing concerns and to continue improving the service we provide. We also appreciate your understanding that some matters have unfortunately been outside of our control.
Thank you again for your continued support and for giving us the chance to put things right. We look forward to helping you moving forward and getting everything sorted together.
Update: we have tried to find and discuss who has written this review but had no response. Please can you email us so we can make things right.
Kind regards,
RXLive Patient Support Team
Awful service. Incompetent customer support.
Signing up for the service was incredibly frustrating. It assumed falsely that I didn't pay for prescriptions even though I am under 60. Getting this corrected was difficult, then they failed to send a payment link, asking again if I had to pay. Then I was overcharged for two items when it is in fact two packs of tablets in one prescription. Then I was charged again for no reason. When I complained I received an email saying "I do apologise on our records you was charged this: £19.80" which is pretty poor English. After a description of the timeline I was asked "so what was the problem with your delivery?". I didn't complain about the delivery! This comes across as defensive and argumentative. You need to refund £19.80 immediately. This is appalling service and I expect a proper apology.
Edit: Now a follow up email, asking me to prove I paid £19.90 which is an amount I didn't complain about. Then a follow up saying it had already been refunded last Friday. Absolute gibberish. I want this to be escalated as a complaint.
Edit:
I received an apologetic email from RXLive and missed a call from them. It took until today (23/05/26) for a refund of the double prescription charge to appear back in my account. I trust they will perform better in the future.
18 de maio de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
We are very sorry to hear about your experience and appreciate you taking the time to provide this detailed feedback.
What you have described is clearly not the level of service we aim to provide. We understand your frustration regarding the incorrect prescription charge status, the repeated confusion over payments, the overcharging concerns, and the inconsistent communication you received from our support team. We also apologise that your complaint was not properly understood or handled appropriately.
Your feedback regarding the clarity and professionalism of our communications has been noted seriously, and we agree that the experience you describe is unacceptable.
We would like to investigate this fully and ensure your complaint is formally escalated and reviewed by management. Please contact us directly with your details so we can look into the refund status and resolve this matter properly for you.
Again, we sincerely apologise for the frustration and inconvenience caused.
Update: our complaints team have followed up with the reason of a double charge. We have also tried to call to explain and apologies but had no answer.
Kind regards,
RXLive Patient Support Team
RXLive Consistently Deliver on Time
RXLive always keep me informed at every stage and consistently deliver on the date provided. I can recommend them with no hesitation.
18 de maio de 2026
Avaliação não solicitada
Resposta da RXLive Pharmacy
Thank you so much for your amazing feedback! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found our service hassle-free, with excellent communication and superfast next day delivery. Providing reassurance, support, and making the prescription process as smooth as possible is exactly what we aim for.
Your kind words mean a lot to the whole team, and we’re so pleased we could make the switch from your previous pharmacy worthwhile. Thank you again for your trust and recommendation — we’re always here whenever you need us!
Kind regards,
RXLive Patient Support Team
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