Saffron Alley Avaliações 

1.471
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

It’s really important that the packages are on sent on same day delivery . It took 2days for DPD to finally deliver the meat . The Ice packs had completely defrosted . The packaging was soggy , the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Saffron Alley has been our go-to provider for getting premium halal meat. The quality of their steaks, especially their wagyu, is to die for I also want to highlight that we faced a slight issue wi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered the steak 'fine dining box' and wanted it delivered a day earlier than i selected on the website and they were very kind and arranged an earlier delivery, this saving me from much domestic gri... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered for the first time! Beautiful corn fed chicken and chicken breast in time for Eid. Great service, safely and hygienically packaged, fresh and great Communication throughout the ordering and d... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Açougue
  2. Restaurante em Halal

Escrito pela empresa

Our ethos is built upon providing ethically reared meats for you and your family. Our vast range of both traditional and modern butchery cuts is constantly growing helping you keep meal times special. All our foods are hormone and anti-biotic free. Free delivery over £40; farm fresh straight to your doorstep.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(1.471)

294 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Meat and poultry gone off in transit

This is not the first time this has happened, as summer days are warm now delivery in unrefrigerated vans and transit meat in long hours meant my poultry n meat was warm in and out of regulated temperatures and smelt foul.
Do not recommend to use delivery service on warm days this will cross contaminate your meat.

1 de junho de 2026
Avaliação não solicitada
logotipo da Saffron Alley

Resposta da Saffron Alley

Dear Asma,

We are very sorry to hear about your experience and the frustration caused by the condition of your delivery during the warmer days. We completely understand how upsetting it must have been to receive poultry and meat that did not arrive in the state you expected, and we sincerely apologise for the inconvenience this caused.

At Saffron Alley, we take such matters extremely seriously. Please be assured that we have already resolved this issue on our end to prevent it from happening again. Your feedback has given us the opportunity to address and improve our processes, and we are grateful to you for bringing it to our attention.

Thank you once again for allowing us the chance to make things right. We value your trust and look forward to serving you better in the future.

Warm regards,
The Saffron Alley Team

Avaliado com 5 de um total de 5 estrelas

Incredible produce

Incredible produce, well packaged, really well labelled - including the % of fat in certain products like the mince which is super helpful! The Lamb chops are so delicious, the best I've ever had, yet to work my way through the rest of the produce but I cannot recommend them enough!

28 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Put me off ordering meat online...

We ordered a whole lamb for Qurbani, unfortunately the courier they use DPD local couldn't deliver it on time, supposed to be next day but it arrived a day later and was on the verge of going off all the ice packs had melted, totally put me off ordering meat online again.

Update 10/6/26

They replaced the whole order, it arrived on time and the meat was fresh, thank you.

31 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service and excellent products

I bought pastrami, cooked meat and absolutely my favourite food- back lamb chops when ch are brilliant. I do d a couple today of in the Ninja as a trial run. They turned out tender and just as if they were oven cooked. My pastrami and beef I use for sandwiches for dinner have a game of golf, and by of my friends.
The service from easy ordering to delivery right on my doorstep is smooth and friendly and trouble free.

29 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Received in good time & DELICIOUS

We received the order in good time, exactly as requested. The Beef Bacon came in decent slices, easy to separate & cook. Ot was everything they promised, cooking crisp for the wife and not so crisp for me - absolutely delicious!

15 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve been ordering from Safforn Alley…

I’ve been ordering from Safforn Alley for a while. Amazing quality meat that you can easily tell it is such good quality and very tasty! I’ve never had any delivery issues, but one time I did (DPD to blame completely-delivered a meat that’s been sitting at the back of a boiling hot van on one of the hottest days) I’ve got in touch with safforn alley as the whole package was ruined, Christopher went above and beyond and sorted it out within an hour of getting in touch with them! Exceptional customer support and I couldn’t praise them enough! Thank you!

28 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing quality

The variety of meats and quality was excellent. You really can taste the difference and the price point is not bad. Easy to order and delivery was good, no complaints. I really enjoyed the chicken, it was just so tasty and fresh. I'm not a big fan of handling liver but because of how it was packaged, made my life so easy and my niece and I polished the thing off in no time. I didn't even know she liked liver. Will certainly be ordering again.

27 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing fast customer service

After having a question about the sourcing of a product answered immediately and efficiently I placed an order.This alone is rather unusual nowadays.
Later in the day my plans unfortunately had changed and I needed to cancel my order .Not sure if this was possible, I sent an email requesting a cancellation/refund , and within 10mins I had received just that.

I can only marvel at this exceptionally fast ,helpful , and friendly customer service provided by Christopher David.

26 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The quality of meat and chicken is…

The quality of meat and chicken is unparalleled, from raw meat to sausages and deli options.

yes, it is on the expensive side, so you have to be selective on what you get, but it is worth it.

Customer service is also great, espicially Christopher, he is very responsive on email, and calls in case the order has any changes before it ships to discuss options.

23 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Premium Halal meat!

Here’s a polished Trustpilot review with a subtle and balanced mention about pricing:

We recently ordered from Saffron Halal Meat and had a genuinely excellent experience throughout. The quality of the meat was outstanding and you can clearly tell they take pride in offering a premium product. Everything arrived very well packaged, fresh, and exactly as expected.

Customer service was also very impressive. The team were responsive, polite, and helpful whenever I contacted them regarding the order and delivery.

Overall, a very positive experience and we would definitely order again. The only small point I would mention is the pricing. While the quality absolutely reflects a premium standard, it would be nice to see halal meat become a little more accessible and affordable for families, especially as it is increasingly feeling like a luxury purchase these days.

That said, excellent service and excellent products overall.

30 de abril de 2026
Avaliação não solicitada

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