saitoworks.com Avaliações 25

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

SaitoWorks continue to provide incredible products across the entire range. I’ve bought all sorts of apparel, stickers, sunstrips, cleaning products etc over the last 7 years and I’ve had zero reg... Ver mais

Avaliado com 5 de um total de 5 estrelas

Always had the best quality, customer service and attitude when I visit the new shop! I’ve always bought from this company and never been let down. One thing I will say is the only bad reviews are o... Ver mais

Avaliado com 1 de um total de 5 estrelas

This guy has a serious ego problem. I was blackmailed by the owner to remove my old Trustpilot review in order to just send my package? Like what the h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been a long term customer with Saitoworks. Everything you're able to purchase from stickers to clothing has always been top tier when it comes to quality and design. With their new shop open I... Ver mais


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

25 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

Just awesome...

I've ordered quite a few t-shirts from Saitoworks now over the last year and a bit, and I can safely say they are some of the best t-shirts I have owned over the last few years.

The quality is top notch, and I love the oversized look to them. The print quality is superb, with one of my t-shirts now well over a year old, and it still looks as good as the day I bought it. The fabric weight and feel is spot on. Not like those horrible thin t-shirts you get from other places, that fade and the print peels off after a handful of washes.

I've also purchased a handful of other items like air fresheners, lanyards and stickers, and again, they are all really well made and fantastic quality. The printing on the lanyard is phenomenal. Love it!

Postage is very reasonably priced, and items have usually all arrived within a few days of being sent. The last order I received was sent in a very nice, Saitoworks branded box. The items arrived in perfect condition via Royal Mail, which when living in the Scottish Highlands is a blessing, as most other companies use the usual, cheaper alternatives.

Right that's enough rambling. All in all, a fantastic company, selling fantastic items, and I will continue to use them for many years to come!

23 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Saitoworks

I’ve purchased several items from Saitoworks and couldn’t be happier! Fast delivery, unique designs, and great quality all around. Highly recommend!

3 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I absolutely love Saitoworks

I absolutely love Saitoworks! Their Japanese-themed merchandise perfectly captures the essence of traditional and modern Japan in every detail. The designs are creative, authentic, and clearly made with passion — from the vibrant prints inspired by classic ukiyo-e art to the sleek, minimalist streetwear touches that give everything a modern edge.

The quality is outstanding too — the materials feel premium, and the craftsmanship really stands out. You can tell they care deeply about what they make. Shipping was fast and everything arrived beautifully packaged, which made the unboxing experience extra special.

Saitoworks is more than just a merch brand — it’s a celebration of Japanese culture, art, and design. Whether you’re into anime, traditional motifs, or modern Japanese aesthetics, there’s something here for everyone. Highly recommended for anyone who appreciates authenticity and style!

16 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top brand

Been buying from Saitoworks for a while now, clothes and all other products are super good quality! great customer service and friendly team, yet to visit the new store but can’t wait too see it! looks mega! like a small slice of Japan can’t fault this brand what so ever highly recommend to anyone!

1 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Must visit for car enthusiasts 🧡

I love this store! I have been a customer for many years and I will continue to support for many more to come. Saitoworks perfectly captures JDM car culture & is at the heart of the car community. A true gem for car enthusiasts.

My recent order arrived in a good time frame, was extremely well packaged and included an awesome unique printed design (Good enough to frame!)

I was lucky enough to visit the new saitoworks konbini store when it first opened and I’m looking forward to my next visit 🤍
One of the best places to purchase quality jdm clothing, decals, sun stips, and much much more! A taste of Japan, within the UK.

22 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have dealt with SaitoWorks for a few…

I have dealt with SaitoWorks for a few years now! I’ve always received the best service from them! The quality of their products is unmatched, from clothing to accessories! Their stickers and sunstrips are of the highest quality, having some on my car for nearly 3 years now!
I can’t recommend them enough!

1 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best in the business !!

Just wanted to jump on here and say what an amazing experience I had at the new store. Such an amazing escape to a mini Japan filled with like minded car enthusiasts. Jon and the team make you feel so welcome and a huge congrats for creating something so special. Along with the store being filled with all their top quality merchandise which I’ve been buyer for years. Best in the business !!!

11 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best of the best

Found Saitoworks at Gravity and fell in love with the brand and the quality of the clothing. Since then I have had the pleasure of speaking to Jon and his team at other car events and can honestly say what a lovely, genuine and honest man - true to his brand and so passionate to uphold the quality of clothing. I recently joined a live stream via Instagram where he was generally talking about the brand and was able to show us the halloween tee available for pre order- ofcourse i jumped on this and it was SO worth the wait!

On top of this it was amazing to see how engaging Jon was with the comments, not only was he giving updates on the brand but he was providing customers with updates on orders, providing sound advice to others asking and having a little bit of a laugh at the same time.

Saitoworks is possibly THE BEST car brand out there.

31 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Car enthusiast Heaven.

Over the years I've bought many items from Saitoworks,every time has been a great buying experience from the range,price and excellent quality.
Having visited the new store I was blown away with whole style and layout.This has taken Saitoworks to another unique and one off level,with everything online including exclusive goods in the store.An added bonus of being able to have your car photographed/filmed in the special drive in car area.Its a must visit,created for car enthusiats,for car enthusiasts,don't miss this great opportunity!

11 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding

The quality, love, passion and effort put into every product is outstanding and the store is a must visit… there is nothing else like it in the UK!

1 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Jdm car culture in the uk

This is a cool location and well done. It's like stepping into a japanese car shop, fun and friendly and the jdm culture side is next level!
Can really see how these guys won the award for best trade stand at gravity because it seems to be done with the ethos of go big or go home!
Think this is my new favourite shop to go to with the car and soak in the atmosphere (and buy some cool merch) 10/10 well done guys 👌

18 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best shop and experience

Always had the best quality, customer service and attitude when I visit the new shop! I’ve always bought from this company and never been let down.
One thing I will say is the only bad reviews are on here because the guy got banned from the shop from speeding away and revving loudly, he’s just annoyed because he’s not getting his own way. Honestly if you haven’t been to Saitoworks new shop get yourself down there!! The experience is unmatched

30 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A JDM dream in the form of apparel and merchandise.

SaitoWorks continue to provide incredible products across the entire range. I’ve bought all sorts of apparel, stickers, sunstrips, cleaning products etc over the last 7 years and I’ve had zero regrets.

SaitoWorks provides a unique, top tier JDM experience both in person at shows, online and the physical SaitoWorks store!

Genuinely wouldn’t go anywhere else for JDM merchandise.

30 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A must for car enthusiasts

I have been a long term customer with Saitoworks. Everything you're able to purchase from stickers to clothing has always been top tier when it comes to quality and design. With their new shop open I cannot recommend a visit to them enough, it is genuinely like a little escape to Japan and you'll also get the chance to meet the amazing team there.

12 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredible Products and Customer Service

I’ve purchased from Saitoworks on many occasions and have always received the best customer service.

All items are of exquisite quality and I have never felt underwhelmed by anything I have ordered. All clothing items are very high quality and the car stickers really do stand the test of time through all weather conditions.

I’ve had several message correspondence with the company owner and always found them to be friendly and professional.

I’m always recommending Saitoworks to fellow car enthusiasts and will continue to do so. I cannot wait to visit the store at some point too!

15 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Blackmailed by owner to remove my review. Steer away.

This guy has a serious ego problem. I was blackmailed by the owner to remove my old Trustpilot review in order to just send my package? Like what the hell?

Really weird and unprofessional behavior. And before he mentions the ''spamming of E-Mails'': I sent 3 over the course of 2 days, and you got to give me a break when communication is so lax.

I sent at least 5 different inquiries at the span of 3 months with NO reply from them before that. I literally gave them time to get their act together and now it's almost November (at the time of writing).

While I understood the situation they were under at the time, it has been 3 months now with no communication.

So yeah me sending extra E-mails here isn't exactly odd when I barely got any communication in the beginning.

''Spamming our email multiple times does not help - we have a set process in place, especially after our break-in that means emails are actioned in sequence.

To be honest, unless you remove the Trustpilot review, which is completely uncalled for, I am inclined to delay the process of this, all because you didn't receive an email back within 24 hours? Our auto-response states allow up to 72 hours.

I'm definitely not going to send this order with an outstanding review targeted at me, not what I stand for. You know we've had problems, it's just ridiculous.''

Funny how you first say ''Targeted at me'' and then use ''We had problems''

Very convenient and classic narcissistic behavior.

Targeted at you? It's targeted at your business and the way you handle it. I literally gave you money and didn't hear from you. You are a business. Do not use deflection to justify your lack in customer service.

Does this come across as professional to you? Blackmailing your customers like that?

I wouldn't care as much if this was worth a small amount but I paid a couple of hundreds of pounds here. Using so much money without any answers does make you worry.

''If people complain about our situation maybe they have better things to worry about''

Um no? It's a lot of money. And I don't actively want to be scammed. So yeah I do worry about it.

If the inquiry submission ticket system doesn't work phase it out and be specific about it. Finding the E-Mail wasn't exactly the easiest thing.

The guy even had the nerve to gaslight me into thinking ''I rejected'' the package myself when it was never even sent to begin with. The owner is blatantly lying here.

On their website they have a ''processing'' tab under your orders that changes into ''sent'' when the package is done processing. This never happened with my package and I never got an E-Mail or notification about this arriving in my country.

Steer away from this business. It's extremely unprofessional.

If you have a problem don't even bother with their customer service and don't give them money.
Apparently everything they do is 'your' fault.

But sure let the owner damage control with a reply down below my review. You as a customer need to figure out who to trust really. But at least I am not naive to these kinds of people.

Just to stress this point:

''I'm definitely not going to send this order with an outstanding review targeted at me''

He actively threatens to take your money and walk away unless you censor yourself.

Thanks for reading my review and have a great day! :)

22 de julho de 2025
Avaliação não solicitada
logotipo da saitoworks.com

Resposta de saitoworks.com

Hi First Name Last Name?

We’re genuinely sorry to read this, though your description of events is not accurate and doesn’t reflect how we operate as a business.

We take pride in handling every order and inquiry with integrity — even under difficult circumstances. Unfortunately, during the time of your order, our operations were severely impacted by a major break-in which caused extended delays and disrupted our usual communication system. This was publicly explained to all affected customers via email, our website and social media channels.

To clarify:

Your order was never “withheld” or “blackmailed” over a review. We simply asked for fairness and patience while we resolved a backlog caused by events outside our control.

Multiple repeated emails over a short period don’t speed up the process; they actually slow down the queue for everyone, which we tried to explain clearly, to which you disregarded and instead decided to forgo spamming.

Our records show your order remained in “processing” due to stock and dispatch delays, which were communicated and you were more than happy given the circumstances we were under — not because of any personal dispute.

We understand your frustration, and we’re sorry that you feel let down. But your claims about “blackmail” and “ego” are false and damaging. We have never and would never threaten a customer or “walk away with money.” Every order is either fulfilled or refunded — and yours was no exception.

We work hard to serve our community with honesty and respect, even when misinformation like this appears online. Anyone with concerns is welcome to contact us directly — we always resolve matters properly through the correct channels.


SAITOWORKS®

Avaliado com 5 de um total de 5 estrelas

Great company!

The best quality merchandise, a great variety of products and absolutely sound team!

2 de abril de 2025
Avaliação não solicitada
logotipo da saitoworks.com

Resposta de saitoworks.com

Thank you Anthony! 🙏

I really appreciate you taking the time to share your experience with us. It means a lot to myself and the whole team to hear that you love the quality, variety, and the people behind the brand. We’re all about delivering the best product and experience possible — and feedback like yours keeps us pushing even harder. Thanks again for your support and for being part of the SaitoWorks family!

- Jon @ SAITOWORKS®

Avaliado com 5 de um total de 5 estrelas

Incredible stands!!

I came across Saitoworks at the Gravity Car Show and their stand was honestly one of the best there. The vibe, the cars, and the people behind the brand were amazing. You can tell they’re real car enthusiasts who put their heart into what they do. Their designs are clean, high-quality, and really capture that Japanese-inspired car culture feel. Definitely one of my favourite brands in the scene! 🇯🇵🔥

23 de agosto de 2025
Avaliação não solicitada
logotipo da saitoworks.com

Resposta de saitoworks.com

Thank you so much, Megan! 🙏

That means a lot to hear — Gravity was such an awesome event, and meeting people like you made it even better. We’re all proper car enthusiasts at heart, so it’s amazing to know that passion comes through in what we do. Really appreciate your kind words about the vibe, the team, and the designs — that Japanese-inspired culture is what drives us every day.

Thanks again for the love and support — hope to catch you at the next show! 🇯🇵🔥

- Jon @ SAITOWORKS®

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