Defective Product- Zero Customer Service Response
I received a defective sunscreen that arrived congealed and unusable. For more than a week, I’ve been trying to contact customer service to resolve the issue. I’ve sent two emails and reached out via direct message, following the instructions provided by Saltair, but I have not received a response through any channel.
After multiple unsuccessful attempts to get help, I tried to process a return myself, only to find that the product was ineligible because it had been purchased at a 15% discount during a sale- even though the item is defective.
The defective product is frustrating, but the lack of customer service is what prompted this review. A company can have great products, but if customers cannot get support when something goes wrong, it significantly impacts the overall experience.