Terroir Chocolate Avaliações 

419
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Terroir chocolates are absolutely amazing and I say this as someone who eats a lot of chocolate. Mayara the business owner is very responsive and professional and the way she develops different flavou... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely some of the best chocolates I've ever tried. Also really well matched flavours unlike some chocolate makers who just throw any old flavours together trying to be incentive but it just doesn... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely perfect and indulgent chocolate Easter eggs. Thick outer shell and lovely filled inner shell with wonderful taste. You can tell they are hand-made in small batches. Very quick despatch an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Simply put, delicious chocolate! Bought as a surprise easter egg for my wife, I also got a few other bits to try. Everything was excellent! Would absolutely buy again. Specifically I got the:... Ver mais

Detalhes da empresa

  1. Loja de Chocolates
  2. Chocolateria
  3. Fábrica de Chocolates
  4. Confeitaria
  5. Loja de Sobremesas
  6. Loja de Souvenirs

Escrito pela empresa

Terroir Artisanal Chocolates is a small, independent chocolatier based in Beverley, East Yorkshire, specialising in handcrafted bonbons, truffles, filled bars and seasonal collections. Every piece is made in small batches using high-quality chocolate and carefully selected ingredients, chosen for their flavour, origin and character.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

419 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(419)

83 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

First class product and service.

First class product and service.
From initial email, fast responses to prompt delivery I have no hesitation recommending Salt & Sugar.
My mum loved her chocolates & said they looked (& tasted) beautiful.

23 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A delivery of chocolate perfection!

Salt & Sugar Art Chocolate, one of our finest Chocolatiers, make some of the UK’s finest chocolate treats.
Whether it be their unique milk chocolate pistachio bars, their white chocolate lemon bars, or their lemon verbena beautifully decorated individual bites of deliciousness, you won’t be disappointed. Every order comes lovingly packaged, and will arrive with you in perfect condition, ready to gift or consume. Can’t praise this small producer more highly.

21 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

OMG these chocolates are what I’d…

OMG these chocolates are what I’d imagine Willy Wonka to have made ❤️ absolute perfection, from the presentation and wrapping, the speedy delivery and then the chocolates. What can I say other than I wish I lived next door to the shop so I can buy them all the time. Just stunning and taste absolutely delicious, can not fault them at all. The effort and hard work gone in to making these show and are well worth the money paid. Thank you so much for existing 🥰🥰🥰

21 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sugar chocolate

I brought this for a Christmas present 🎁 unfortunately I have wrapped it up already and don't know what it tastes like but when they taste it I can give you a better idea sorry

29 de novembro de 2024
Avaliado com 5 de um total de 5 estrelas

Lovely product

Lovely product, fast delivery too. A bit of feedback though, the product could do with cellophane over the top of the chocolates whilst in transit because they were all mixed up when receiving them. Other than that, fabulous.

27 de novembro de 2024
Avaliado com 5 de um total de 5 estrelas

Creative and Tasty

This is not my first time ordering from Salt & Sugar Art Chocolate.
I ordered (Create you own Box 18 Luxurious Chocolate Truffles)
The Green one as gift for my cusion birthday as she is living in UK and my cusion really liked it .
The packaging is really perfect , attention to details and the variety of flavors.
The freedom to choose also from what you love the most is a plus.
As my cusion said these Chocolate are visually amazing and it's hard hard to choose what to eat first .
I am really Grateful for Salt and Sugar for making my cusion birthday .
Thanks for being that awesome and for being part of our special occasions

18 de novembro de 2024
Avaliado com 1 de um total de 5 estrelas

I recently placed an order that…

I recently placed an order that included truffles, bars, bon bons, and a pre-ordered advent calendar. While the chocolates were visually appealing, I found the flavors inconsistent. The truffles were standard, the bon bons lacked balance, and some flavors, like the cherry truffles, were underwhelming.

The bon bons box was beautifully presented but lacked an intuitive way to identify the chocolates inside, which made it harder to enjoy them fully. I also noticed the box did not include detailed ingredient information, which could be helpful for customers with dietary requirements.

There was some confusion with my order, as the advent calendar was listed as a preorder, while other items seemed marked for immediate dispatch. My invoice indicated 24-hour Royal Mail for the non-calendar items, so I was surprised when everything was delayed. When I inquired, I was directed to the FAQ section for clarification, which felt unintuitive and could have been better communicated upfront.

While the chocolates were visually appealing, I feel improvements in flavor consistency, product guides, and clearer communication, along with better customer would enhance the customer experience.

EDIT:

After receiving the owner’s response, I appreciate the acknowledgment to part of my review. However, key issues remain unresolved, particularly around product information and communication. While I understand their perspective, I believe greater attention to transparency and customer feedback is needed to ensure a truly 'exceptional' experience.

I would encourage the business to view customer feedback as an opportunity for growth and improvement. However, it can be challenging to feel that this is a receptive process when responses come across as defensive.

23 de outubro de 2024
logotipo da Terroir Chocolate

Resposta da Terroir Chocolate

Hi Sarah,

Thank you very much for your review! I’d love to understand more about why you felt my customer service was not satisfactory. I responded to your email immediately, explaining that all orders containing the Advent Calendar along with other items would be dispatched together. You mentioned that this information was clear only on the Advent Calendar product page (although it is also stated in the order confirmation email), and I agree it would be clearer if it were included on all product pages. I truly appreciated your email with so many helpful suggestions for improvement. After our conversation, I cancelled the Advent Calendar as requested, processed your refund, and promptly shipped your order, which included a box of 18 bonbons and several snacks.

I’m truly sorry to hear that you and your chocolatier partner were disappointed with the Vegan Cherry Truffles and found the flavours and textures of the other products underwhelming. Your critique is taken very seriously, and I work tirelessly every single day to improve.

Regarding my pricing and quality, I acknowledge that there is always room for growth. However, I have no doubt that the majority of my products are exceptional. I believe in my work, and that’s why I’m here on Trustpilot, putting myself out there and seeking reviews that can help us on this journey.

Once again, thank you for taking the time to share your feedback. Rest assured that your comments will be strongly considered in our continuous improvement process.

Best regards,
Mayara Zanote
Salt & Sugar Art Chocolate

Avaliado com 5 de um total de 5 estrelas

Superb chocolate

We bought a bag of chocolates on Saturday when we were in Beverley. They were excellent, possibly the best chocolate that I've had. Quite pricey but you really do get what you pay for and we will definitely visit the shop regularly. Tried a complimentary lemon verbena chocolate which was fab too and the Christmas boxes look lovely.

9 de novembro de 2024
Avaliação não solicitada

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