Dear Pervez,
Thank you for taking the time to share your feedback with us on Trustpilot. We are genuinely sorry to hear about the initial issue with your order. At Sanam Aesthetics, we strive to ensure every customer receives their products in perfect condition, but unfortunately, once an order is in transit, it falls outside our direct control.
We want to reassure you that upon learning about the damage to your parcel, we acted promptly. A replacement order was dispatched immediately and, according to our records, arrived in good condition within 24 hours of your complaint, as confirmed by the delivery photo and DPD records.
In our commitment to resolving this matter fully, including managing the insurance claim with our delivery partner, we have attempted to contact you via email since the day of your review; we kindly requested photographic evidence of the damaged product to aid in this process, but unfortunately, we have not yet received a response to any our messages.
We understand how frustrating situations like this can be and appreciate your patience as we work to improve. Our customer service team remains at your disposal, and we would be grateful if you could get in touch at info@sanam-aesthetic.co.uk to help us resolve the insurance claim.
Thank you for your understanding, and we hope to hear from you soon.
Warm regards,
Customer Service Team
Sanam Aesthetics
