I made a mistake with my order and emailed customer service right away. They responded quickly and fixed everything without any hassle. Super friendly and helpful support really appreciated it!
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Veja o que dizem as avaliações
I was nervous about buying a bright sweater because I usually stick to neutrals, but it ended up making me feel weirdly happy when I put it on.
A empresa respondeu
This company portrays itself as a Western supplier out of the Netherlands, but in fact has no effective system for returns - the cost was ridiculous and my return has now been stuck in China customs f... Ver mais
A empresa respondeu
Loved the selection available. I’m especially into pink and blue tones and found exactly what I was looking for ended up buying two items!
A empresa respondeu
3,4
Bom
34 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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In response to the company "reassuring" me they are not based in the Netherlands, their contact address and phone number are in the Netherlands. I was misled.
This company portrays itself as a Western supplier out of the Netherlands, but in fact has no effective system for returns - the cost was ridiculous and my return has now been stuck in China customs for weeks. Their customer service people keep saying they understand my frustration! I am about to make consumer complaints in the Netherlands and Australia. Lesson learned, never again!
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Heather,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we completely understand how frustrating it can be when a return takes longer than expected.
We want to reassure you that we are not a Netherlands‑based retailer, and we do not claim to operate a returns facility there. Our logistics network uses international forwarding hubs, which is why a local address may appear on the parcel, but all returns are processed through our official warehouse in China. This setup allows us to ship globally and keep prices accessible for customers worldwide.
We understand that customs delays can be inconvenient, and we sincerely apologize for the time this has taken. Our team continues to monitor the situation closely, and we are committed to ensuring your return is processed as soon as it clears.
Your feedback is extremely valuable to us, and we will use it to improve our communication and return procedures moving forward. We appreciate you bringing this to our attention and giving us the opportunity to do better.
If you need any further updates or assistance, we’re here to help.
Kind regards,
Sandstone Boutique
Sandstone Boutique - Low quality - return policy a lie.
I have acknowledged your reply.
I have sent the tracking number several times to both Kane and Sarah.
It has been months of waiting and emails. Australia Post has informed me that the package was delivered to it's final destination and 1 email from your customer support informed me it had arrived but then then the next email's stated it has not arrived. This has been back and forth for months now.
This is not acceptable.
When we purchase you state easy refund policy but this is not the case.
Sandstone Boutique - I purchased 2 pairs of shoes. I 1st contacted the customer support team a number of times to ask about 1. Quality 2. Shipping 3. Return policies. Both Jane and Sarah were prompt with their replies. Once the shoes (not cheap) arrived after 5 weeks the quality was disgraceful. I asked to send me the return address, instead they kept offering me deals to keep the shoes after several emails back and forth they agreed and sent me the return address stating my money would be returned in full. It has now been nearly 3 months (in total) and approximately 16+ emails latter. I was informed on the 18th Feb (by sandstone), they cleared customs, picked up by the courier and on the way to their warehouse. I checked with Australia Post who informed me they had already been received by the final destination. Now sandstone boutique are saying the shoes are being held up in customs 🤔 WT.. (China) hoping I will give up and they can keep my $150 AUD. For me, it is of course the money, but, also principle. Please do not buy these shoes, they are cheap, low grade quality and their return policy is a LIE. Shoes like they are selling can be purchased from temu or shien for $10 AUD or less. Please believe me DO NOT PURCHASE THIS RUBBISH. They seriously are a scam. The reviews that are positive are obviously people with a very different view than me on quality or being paid to put up a positive review. The only positive is they do reply to my emails, not truthfully but they do reply. 🥱😱🙏🏻
18 de dezembro de 2025
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Tracey,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve encountered, this is never the experience we want for any of our customers.
We understand how frustrating it can be when a return takes longer than expected, and we appreciate your patience throughout the process. Based on your message, it sounds like there may be an issue with the final delivery or processing of the returned package. We definitely want to look into this further and make sure everything is handled correctly.
If you are experiencing any problem with the package you returned or have updated tracking information, please kindly send us a message via email so we can review the details directly and assist you as quickly as possible.
We’re here to help and want to make sure this is resolved properly for you.
Kind regards,
Sandstone Boutique
A company that is best avoided
A company that is best avoided. I received a pair of sandals which looked like only very distant cousins to the item pictured for sale on the Sandstone Boutique website (cheap, plasticky cousins) and was told that because the shoes were still functional (they were still shoes, even if they didn't look like the pictures), I wasn't eligible for a refund. The customer service resolution was quick (as though there was a template for complaints ready to go) but wildly unsatisfactory. I would avoid this company like the plague. There's no way they could operate in Australia (as the website suggests) with business practices like this. Drop kicks who drop ship.
10 de janeiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Saskia,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the sandals did not meet your expectations. We completely understand how disappointing that can be.
We would like to clarify that we **did ship the correct item** based on what was selected at checkout. However, we also understand that sometimes the look or feel of a product may not match what a customer personally expected, especially given the price point.
Regarding your refund request, we did offer you a **partial refund** as an alternative solution, but we did not receive a valid response from you to proceed. Our **Refund Policy**, which is available on our website and agreed to at checkout, explains that full refunds require returning the item to our overseas warehouse. The partial refund option is simply provided to help customers avoid the cost and inconvenience of international returns.
We genuinely appreciate your feedback, even though your experience was not what you hoped for. Comments like yours help us improve our product selection, quality control, and overall service for customers worldwide.
Thank you again for sharing your thoughts, we will use this to continue improving as a company.
Kind regards,
Sandstone Boutique
fast delivery, nice products great service
6 de março de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Shaw,
Thank you for good feedback! We will continue providing good quality products, great service and very fast and smooth delivery to our customers.
Thank you again for your support and trust.
Kind regards,
Sandstone Boutique
nice and good product and quick…
nice and good product and quick delivery.
2 de março de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Casey,
Thank you so much for your kind feedback! We’re happy to hear you loved the product and that your delivery arrived quickly. We truly appreciate your support.
Kind regards,
Sandstone Boutique
Excellent service
Excellent customer service! The team really went above and beyond. I’ll definitely be shopping at Sandstone Boutique again.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Jessica,
Thank you so much for your wonderful feedback. We’re truly delighted to hear that you had such a great experience with our customer service team. We always aim to go above and beyond for our customers, and it means a lot to know it made a difference for you.
We can’t wait to welcome you back to Sandstone Boutique again soon!
Kind regards,
Sandstone Boutique
I was nervous about buying a bright…
I was nervous about buying a bright sweater because I usually stick to neutrals, but it ended up making me feel weirdly happy when I put it on.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Hannah,
Thank you so much for sharing this, it truly made our day. We’re thrilled to hear that the bright sweater brought you a little burst of happiness. Sometimes stepping outside our usual style can be such a lovely surprise, and we’re glad this piece made you feel great when you put it on.
We hope it continues to bring you joy each time you wear it!
Kind regards,
Sandstone Boutique
Great Quality
Excellent quality. The item feels well made and looks great.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Olivia,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the quality of your item. Knowing that it feels well‑made and looks great truly means a lot to us.
We always aim to provide products that our customers can enjoy and feel confident wearing, so your review really brightened our day.
If you ever need anything or have questions in the future, we’re always here to help. Enjoy your beautiful item!
Kind regards,
Sandstone Boutique
The order was delayed
The order was delayed, but thanks to pleasant communication, I was kept informed throughout the entire process. In the end, I received my package without any issues.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Deborah,
Thank you so much for your feedback! We’re glad to hear that even though your order was delayed, our communication kept you updated throughout the process. We’re happy your package arrived safely in the end, and we truly appreciate your patience and understanding.
Kind regards,
Sandstone Boutique
DO NOT BUY FROM THIS PLACE
DO NOT BUY FROM THIS PLACE, HAVE RETURNED ITEMS FOR CREDIT AT MY EXPENSE AND THEY ARE REFUSING TO GIVE PAPERWORK TO COURIER SO THEY CAN DELVIERY GOODS, STILL NO REFUND, THEY NEED TO SHUT THIS SITE DOWN, SOOOOO OVER PRICED FOR POOR PRODUCTS DO NOT USE THEM
THEY ARE A SCAM, ALSO NOTE THE "NETHERLANDS" ADDRESS AND PHONE NUMBER TO NOT ACTUALLY EXIST
6 de março de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Sammy,
We're truly sorry to hear about the frustration you’re experiencing, and we're sincerely apologize for the inconvenience this return process has caused you. We understand how upsetting this situation must feel, and we want to assure you that we are not refusing your return in any way.
To clarify, our return policy, which was accepted at checkout, states that customers are responsible for sending the item back to our warehouse at their own cost. This policy is publicly available on our website and applies to all returns.
Regarding the paperwork requested by your courier, we have already escalated this to our supplier, as they handle the technical documentation for inbound packages. We have not encountered this issue with other customers before, which is why we are coordinating closely with them to provide the exact information your courier needs.
We are currently waiting for their confirmation so we can provide you with the correct documents and complete your refund. We appreciate your patience while we resolve this for you.
Kind regards,
Sandstone Boutique
It was my first purchase from Sandstone…
It was my first purchase from Sandstone boutique, and I am very satisfied.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Anne,
Thank you so much for sharing your experience, we’re really happy to hear that your first purchase with Sandstone Boutique left you satisfied. Feedback like yours truly brightens our day and helps us continue building a brand that customers can trust and enjoy.
We’ll keep working hard to make every order just as positive as your first one. Your support means a lot to us.
Warm regards,
Sandstone Boutique
Purchased multiple items with the…
Purchased multiple items with the bundle discount, so basically got one for free...
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Jade,
Thank you so much for your wonderful feedback! We’re really glad to hear you enjoyed the bundle discount, getting an extra item for free is always a great feeling. Your positive review truly helps build a strong impression for our business, and we appreciate it more than you know.
We’ll keep working hard to make your future shopping experiences even better.
Kind regards,
Sandstone Boutique
Smooth experience
Very easy ordering process and beautiful merchandise. Everything arrived as expected.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Thank you so much for your lovely feedback! We’re thrilled to hear that the ordering process was easy for you and that everything arrived just as expected. It truly means a lot to us.
We hope you enjoy your new items, and we’d be delighted to serve you again in the future.
Warm regards,
Sandstone Boutique
Dreadful return service. Stay away
I purchased 2 items A pair of thongs and a blouse.
The thongs were true to size and passable.
The blouse was not as described. It is made of a horrible hot fabric and a very small make. It does not flow in the sleeves as pictured and described. Horrible blouse.
30 return policy. To return to ? Not sure yet. They wish to give me 30% refund for a horrible blouse I will not wear. It looks super cheap. Think a bad TEMu or SHEIN I would stay away from this store. I have learned my lesson.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Wendy,
Thank you for your feedback. We’re sorry the blouse didn’t meet your expectations. Just a quick note that our 30‑day return policy, which was agreed to at checkout, allows customers to return items at their own cost. We also want to clarify that we have our own brand and styles, and we’re not affiliated with Temu or Shein.
We’re glad we were able to resolve this together with the courtesy refund you accepted, and we truly appreciate your input as it helps us improve.
Warm regards,
Sandstone Boutique
Ordering was super easy
Ordering was super easy. I made a small mistake with my order and it was corrected very quickly. Love the item I received!
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Chloe,
Thank you so much for your kind feedback! We’re really glad to hear the ordering process was easy and that we were able to fix your request quickly. Even happier to know you love the item you received. We appreciate you choosing us!
Warm regards,
Sandstone Boutique
Really helpful assistance from customer service. Any questions I had were answered clearly and quickly.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Rachel,
Thank you so much for your kind words! We’re really glad to hear that our customer service team was able to assist you clearly and quickly. Your satisfaction means a lot to us, and we’re always here to help whenever you need anything.
Warm regards,
Sandstone Boutique
Great selection
Loved the selection available. I’m especially into pink and blue tones and found exactly what I was looking for ended up buying two items!
23 de janeiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Natalie,
Thank you so much for your lovely feedback! We’re thrilled to hear you enjoyed our selection and found the perfect pieces in your favorite pink and blue tones. It’s wonderful that you ended up choosing two items, we hope you love them just as much in person.
Warm regards,
Sandstone Boutique
Love the styles
The styles are exactly my taste. Easy shopping experience and so far the quality has been great.
28 de janeiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Amanda,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our styles match your taste and that you’ve had an easy shopping experience with us. It’s great to know the quality has been meeting your expectations, we truly appreciate your support.
Warm regards,
Sandstone Boutique
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. If I could leave less than one star, I would. I was completely scammed after choosing a $70 blouse with beautiful seams, detail and flowy material, I was sent what looked like a hospital scrub, a total joke. I actually burst out laughing when i opened out, I was so surprised. Customer Service responded they could give me a "one-off 30% refund" but only if I accepted immediately. Still waiting for that.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Alexina,
Thank you for sharing your feedback. We’re sorry to hear the blouse didn’t meet your expectations. We do want to clarify that we already reached an agreement together and provided a courtesy refund, which you accepted, so we’re glad the matter has been resolved on our end.
Your feedback is valuable to us and helps us continue improving our products and customer experience.
If there’s anything more we can assist you with, we’re here to help.
Warm regards,
Sandstone Boutique
Reliable service
Great and reliable customer service. One item didn’t work out for me, but the team handled it professionally and helped resolve it quickly.
15 de janeiro de 2026
Avaliação não solicitada
Resposta de Sandstoneboutique
Hi Samuel,
Thank you so much for your kind review! We’re really happy to hear that our customer service team was able to assist you quickly and professionally. We’re glad we could help resolve the issue and make your experience a positive one.
Warm regards,
Sandstone Boutique
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