Extremely prompt and efficient customer service , delivered in a friendly and customer focused manner. This is very rare nowadays ! it’s the best service I have received in a very long time !
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Veja o que dizem as avaliações
As always, another amazing Facial at Sarah Chapman. Stacie is FABULOUS & her wealth of knowledge, tips & advice is priceless! Clinic is always clean & welcoming, efficient & professional. Instant res... Ver mais
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I am so thrilled to have discovered Sarah Chapman skincare products. The website is easy to use and products dispatched very quickly. Their customer care is exemplary. Jack is always courteous, frie... Ver mais
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Great gift, but sadly no longer available I received the Sarah Chapman SOS stickers as a gift and really enjoyed using them. They were soothing, effective, and felt like a little luxury treat for... Ver mais
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Detalhes da empresa
Escrito pela empresa
Renowned as London’s most sought-after facialist, Sarah Chapman is the founder and formulator behind the award-winning Skinesis skincare range and clinic. With over 20 years of experience and advanced training in cosmetic science, Sarah has developed a reputation for delivering transformative results through a unique combination of cutting-edge technology, potent active ingredients, and her signature massage techniques. At the heart of Sarah Chapman Skinesis is a science-driven, hands-on approach to skincare. Each product is inspired by the real-life concerns of over 15,000 facials performed annually at her Chelsea-based Skinesis Clinic – a trusted destination for A-list clients and beauty insiders alike. From collagen therapies to microneedling and laser treatments, the clinic delivers radiant, red carpet-ready skin. Launched in 2008, the Skinesis product line brings this expertise home with results-driven formulas that blend advanced actives like peptides, stem cells, and vitamins with high-performance botanicals and essential oils. The result? Proven, luxurious skincare designed to transform your complexion and deliver the legendary Skinesis glow.
Informações de contato
4,7
Excelente
99 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing Customer Service!
21 de maio de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi Dima,
Thank you so much for your lovely review! We're thrilled to hear you had such a positive experience with our customer service team.
Your kind words mean the world to us, and we're always here if you need anything in the future.
Warm regards
Jack
Sarah Chapman Customer Care
Digital Shield
I first tried the Digital Shield while visiting a friend—he had a sample and kindly gave it to me so I could try it for a few days. I noticed an instant improvement in my skin and was so impressed that I bought a bottle for myself.
30 de abril de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi Paul,
Thank you so much for your review!
We're thrilled to hear that you had such a positive first experience with our Digital Shield even more delighted that it made a noticeable difference to your skin so quickly.
It’s wonderful when a recommendation from a friend turns into a product you love.
We really appreciate you taking the time to share your feedback and for choosing Sarah Chapman.
Best wishes
Jack
Sarah Chapman Customer Care
Fantastic Product
Love the 3D Moisture Infusion face mask!! Does wonders for my skin and makes my face feels so hydrated. Couldn’t recommend enough
5 de maio de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi Connor,
Thank you so much for your lovely review! We're thrilled to hear how much you're enjoying the 3D Moisture Infusion Mask and that it's leaving you feeling so hydrated and refreshed.
We truly appreciate your recommendation and are so pleased it's become a favourite in your routine!
Warmest wishes,
Jack
Sarah Chapman Customer Care
GREAT PRODUCTS, GREAT SERVICE
Not only are the Sarah Chapman products great, their customer service is brilliant. They were unbelievably responsive when I had not ordered everything I intended to and sorted that. Then, they immediately sent out a replacement for a product with a faulty pump. I am just starting on my Sarah Chapman journey, but intend to buy more!
29 de abril de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi Lesley,
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our products and customer care team.
It's great to know we could quickly assist you with your order and resolve the issue with the pump.
We're thrilled to have you on your Sarah Chapman journey and look forward to being part of your skincare routine for a long time to come!
Best wishes
Jack
Sarah Chapman Customer Care
Very happy with Sarah Chapman…
I've been using the Sarah Chapman Digital Shield for a few weeks now, and I’m impressed with the results.
While working in a city with long hours in front of screens, I wanted something that could help protect my skin from pollution and blue light exposure not expecting much but having been recommend this product by Jack i thought I’d give it a go and I couldn’t not be happier.
23 de abril de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi Sean,
Thank you for sharing your experience with our Digital Shield Day Cream. We're thrilled to hear that it's making a positive difference in your skincare routine, especially when recommended.
All the best
Jack
Sarah Chapman customer care
R&R glow and ultimate Cleanse
I purchased the R&R glow and ultimate cleanse recently and can already feel the difference in my skin! Will definitely be including both these products in my skin regime going forward. Very pleased.
21 de abril de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi KLB,
Thank you so much for your lovely review! We're thrilled to hear that you're already noticing a difference in your skin with the R&R Glow and Ultimate Cleanse. It's great to know they've earned a spot in your skincare routine!
All the best
Jack
Sarah Chapman Customer Care
Easy website to use
Easy website to use, and to order. Any queries responded to. Point system to allow you reductions on products. Great offers. Most importantly gorgeous products, wonderful scent. Particularly love their cleanse, eye micellar, face oils
19 de abril de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi Gill,
Thank you so much for your kind words! We're so pleased to hear that you found the website easy to use and that our team was able to assist with your queries. It's great to know you're enjoying the points system and offers — and even better, that you're loving the products themselves!
Thanks again for your support — we truly appreciate it!
Warm regards,
Jack
Sarah Chapman Customer Care
I’ve been using Sarah Chapman products…
I’ve been using Sarah Chapman products for the past 10 years, and while I’ve tried other brands, I always find myself coming back. I use the Ultimate Cleanse daily, the eye cream, followed by the SPF 15 moisturiser and the tinted SPF 50 — I honestly couldn’t be without it. Recently, I started using the A1 Retinol Cream and have been really pleased with the results so far.
My only complaint is the packaging. For example, the Resurfacer sometimes sprays unevenly and makes a mess, and I’ve noticed there’s often quite a bit of product left in the bottles that’s hard to access.
17 de abril de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi Kate,
Thank you for being such a loyal supporter over the past 10 years — we’re incredibly grateful and honoured to be a part of your skincare journey. It’s wonderful to hear how much you enjoy our Ultimate Cleanse, eye cream, SPF moisturisers, and the A1 Retinol Cream — your routine sounds fantastic
We really appreciate your honest feedback regarding the packaging. We're sorry to hear about the issues you've experienced with the Resurfacer
Please know that your comments have been shared with our product development team, as we’re always striving to improve both form and function.
Thank you again for your continued support and trust in Sarah Chapman.
Best wishes,
Jack
Sarah Chapman Customer Care
Glowing review
Purchased the Intense Hydrating Booster and I am thrilled with the results. I have been using for a month now and I’m amazed at the difference it has made to my usually tired looking skin. I now have a more natural dewy glow and my skin feels incredibly soft and smooth. Looking forward to trying other Sarah Chapman products!
17 de abril de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi G,
Thank you so much for your wonderful review! We're thrilled to hear how much you love the Intense Hydrating Booster. It's fantastic to know it's made such a noticeable difference and has given your skin that beautiful, dewy glow.
We're so excited for you to explore more of the Sarah Chapman range, and we're always here if you need any recommendations along the way!
Warmest wishes,
Jack
Sarah Chapman Customer Care
Excellent Service Always
I have been using Sarah Chapman products for quite a few years now, and have been lucky enough to have visited their original salon and their beautiful current one. Both were a fantastic experience. Having made many purchases online I have had exceptional service and delivery. The products I have tried are luxurious and effective and a pleasure to use, the smell of my moisturiser gets me every time! I really appreciate the loyalty scheme, gifts with purchase and generous discount offers. All in all a very satisfied customer. Thank you!
16 de abril de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi Eleanor,
Thank you so much for your kind and thoughtful review. We are delighted to hear you've had such lovely experiences both in our salons and through our online service.
It means the world to know that our products, loyalty rewards, and special offers have brought you joy — and we couldn’t agree more about the scent of the moisturisers!
Thank you for your continued support and for being part of the Sarah Chapman community. We look forward to continuing to care for your skin for many years to come.
Many thanks
Jack
Sarah Chapman Customer Care
Great gift
Great gift, but sadly no longer available
I received the Sarah Chapman SOS stickers as a gift and really enjoyed using them. They were soothing, effective, and felt like a little luxury treat for my skin. I would definitely have repurchased them myself, but unfortunately it looks like they’re no longer available, which is a real shame.
Giving 4 stars instead of 5 purely because I can’t get them again!
16 de abril de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi Perrie,
Thank you so much for your lovely review! We're delighted to hear you enjoyed the SOS stickers and that they felt like a luxurious treat for your skin. We're truly sorry they're no longer available.
We understand how disappointing that can be. Your feedback means a lot, and we’ll be sure to share your thoughts with the team.
Best regards
Jack
Sarah Chapman customer care
Face Cleanser / spot patches
Quite a change from my usual products. (Cleanser and spot patches) very pleased with the cleanser (been using it for a month) but feel like the patches were not working that well (and had a bit too much individual packaging to my liking)
1 de abril de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi Anthony,
Thank you for taking the time to share your feedback! We're so pleased to hear you're enjoying the cleanser and that it's been a positive change for you.
We appreciate your honesty about the spot patches and your thoughts on the packaging — feedback like this helps us improve.
Best regards
Jack
Sarah Chapman customer care
R and R Glow .. amazing
Feel blessed to have found this product .. R and R Glow. I suffer from Rosacea especially around my nose, it’s a comfort to apply and soothes the area immediately .. would definitely recommend.
16 de abril de 2025
Avaliação não solicitada
Resposta da sarahchapman.com
Hi Sue,
Thank you so much for your kind words and for sharing your experience with R and R Glow! We’re thrilled to hear that it’s been a comfort.
It’s wonderful to know that our product is making a positive difference for you. Your recommendation means the world to us, and we truly appreciate your support. Wishing you continued relief and comfort!
All the best
Jack
Sarah Chapman customer care
1 Star – Extremely Disappointing Support and Service
I am deeply disappointed with the support and customer service I’ve received regarding my missing package. The order, placed on November 6th for £138, was delivered to the wrong address and left at a neighborhood bar—a location I never authorized or instructed to use. Despite my repeated attempts to resolve this, including providing photographic evidence and contacting the bar (who confirmed they returned the package to the courier), the Sarah Chapman team has refused to take responsibility.
Over a month later, after numerous emails, the team continues to deflect responsibility, asking me to “check with my neighbors” or claiming they are still “looking into it,” without providing any resolution. I have also contacted DPD, the courier they used, who stated Sarah Chapman must open a case for the missing package.
This situation highlights a clear failure in both delivery logistics and customer service. I provided the correct delivery address at the time of purchase, yet I am left without my package or a refund. I expected better accountability and support from a premium brand like Sarah Chapman.
6 de novembro de 2024
Avaliação não solicitada
Resposta da sarahchapman.com
Dear Gintare,
We’re truly sorry to hear about your experience and fully appreciate how frustrating this situation must have been. This level of service was unacceptable, and we sincerely apologise for the distress and inconvenience this has caused.
We have recently claimed our Trustpilot profile and are now actively reviewing and responding to feedback so we can better support our customers and improve our service.
It’s clear the initial handling of your case fell short; we are committed to putting things right and learning from this.
Thank you again for your feedback — we truly value your patience and the opportunity to do better.
Warm regards,
Jack
Sarah Chapman customer care team
Slow and not interested
Slow, disinterested. Turned me off using them at all. I have now changed brands. Cant believe their service is so bad.
1 de janeiro de 2024
Avaliação não solicitada
Resposta da sarahchapman.com
Dear Miss Haydon,
We have recently claimed our Trustpilot profile and are now actively reviewing and responding to feedback to better support our customers and improve our service.
We’re sorry to hear about your experience and that we didn’t meet your expectations. This certainly isn’t the level of service we aim to provide.
We’d appreciate the opportunity to understand more about what happened so we can investigate and improve. If you're happy to, please email our customer care team at CUSTOMERCARE@SARAHCHAPMAN.COM with your full name, order number (if applicable), and any details about your experience.
Thank you for your feedback. We take all comments seriously and are committed to improving them.
Warm regards,
Jack
Sarah Chapman customer care team
disappointing experience
I write this review with the intention of helping other customers to avoid unpleasant surprises.
It seems I'm not the only foreign customer who has had problems with shipping and with customer care. Two weak aspects of this website.
I waited an endless time for my first order which included a gift for the over £ 100 spent. The package arrived after a month without gift. After countless exchanges of correspondence with customer support they decided, as a token of apology, to send me a free package that included the previous gift (expected twice). Moral of the story after 20 days I finally collected my “free package”(actually an envelope) by paying 6 euros for customs containing two small samples and again no gift related to the previous purchase.
I'm sorry to say but all this denotes a lack of respect and a behavior that is not up to what they claim to be.
Until they improve these aspects they are comparable to a beautiful Ferrari without an engine. Luxurious and promising but only in appearance.
I write this with much disappointment I would have preferred to have a good opinion but there are other brands that are better organized and with the same excellent products that deserve to be considered more than Sarah Chapman.
I do not recommend purchasing on this website for foreign customers like me. Roberta
14 de setembro de 2021
Avaliação não solicitada
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