Sarwa Avaliações 169

Very poor call with essential message of the call being, we increased our price. We gave 2 weeks notice. You should have sold all your portfolio for it.
Not very professional call. Not sure if they will increase fees soon other areas.
Not to be trusted

Edit Update after Sarwa Response:-
1) I am referring to the call that i had with Mr Akshay Iyer from Sarwa.
2) You sent an email on 23rd Jan, saying Fees are changing from 5th of Feb. “Make Alternative arrangements” in 2 weeks. Its funny that Sarwa expects investors to take decisions on based on random fees changes by Sarwa.
3) Most importantly, its very important to clarify that Sarwa decided to back date these fees. So all my trades which i had done with Sarwa when they were marketing themselves as a free trading platform. I have to pay a fee whenever i sell this portfolio. If indeed you were as investor friendly as you described, you could have easily done this for future NEW trades only, not to penalise your customers who were with you as a young start up.
3) Now one day Sarwa may decide they will charge more fees on their core Robotic investing by giving 2 weeks notice.

Random fee changes & marketing gimmics unfortunately.

It was a nice interaction with Mr. Amen!
Amen is friendly person who will take you thru you all your queries patiently

The platform itself is friendly and easy to use, but all the glowing reviews must come from UAE based clients. For an international initial investment wire transfer of 500 dollars, their bank charged me 50. 10%! When you complain you get a barrage of pre-programmed bot answers that are way too assertive and way too fast - like the bot would literally interrupt you - to tell you that the charges are not their fault. International customers, read the fine print. It's not worth it and they should've been more transparent about it. There's a difference between a reasonable fee and daylight robbery. Their bank is clearly not the reasonable kind.

Very bad customer support, I applied for an account week ago now, and they told within 2 business days it will ready, till now the account is still under processing and when I tried to reach them, I only got one reply we will work on it... and never heard back from them again

EDIT: how can I share my email with you?

EDIT2: I updated the rating after the great support I started to get from Sarwa since yesterday, the account is now working, and the support is now responding in no time.

I like the platform, buying stocks is easy and efficient.

I do feel that the spread they charge on crypto, however, is exorbitant. I can see spot bitcoin ETFs filling that gap and expect to see them available on Sarwa soon.

It would also be nice to pay out quicker when you close a position.

I want to say investing is to be taken seriously and my thoughts and experiences are my own and you should think long and careful about what you want to do with your money.
With that said, I have been using Sarwa Invest and Sarwa Save from September 2023, and I am quite happy. It is an easy platform, very convenient and with a nice set of portfolios unavailable otherwise. Once you invest, they distribute your funds across stocks and bonds based on your preference for the risk level. It is true what someone else said that they keep the money for a few days after having received it before crediting it to your account, but aside from that I am happy for now. Their webinars are also super useful to partake in. It makes perfect sense for me with my UAE account and I will continue using it definitely.

There has been recurring buying and selling price errors.
The customer service on WhatsApp will not respond to your complaint and that costs me loss.
There should be no place for error in account.
This is a point of great concern. I would advice everyone to always check their average price of a stock against their purchase price, specially when a particular stock is being bought at few different times

They holding customers money to trade… 5 days to transfer funds from invest account to trade account

5 days minimum to transfer from aed to Sarwa account

Use cbd investr… immediate transfer

Sarwa's trading fee of crypto (which they call 'spread') is Ridiculously High. Also, because of what they say to be liquidity issue, the price of currencies on Sarwa is usually much lower when you try to sell compared to that of other platforms. The last two trades that should have made me 2000+ dollars after deduction was only 1200. Very Disappointed.

The experience was good , because of honest advise coming from Akshaye, he made me think over my approaches and be cautious too

Akshay was super supportive and helpful and took the time to answer all my questions!

Amen is always a Gem to talk to. Knowledgeable and easy to connect.
Thank you Amen.

Excellent informational session with Sarwa's advisor, took the time to answer questions in a precise manner one by one.

Great chat, super helpful! Amen did a really good job with the questions I had. Thanks!

What an excellent opportunity to ask questions and receive valuable insight. Faisal was patient, friendly and knowledgeable. He took the time to listen to our specific situation and give us advice based on our needs. We truly appreciate Sarwa and Faisal for being there for us if we need them.

Amen exemplifies the qualities of a true professional. His friendly demeanor and expertise have been invaluable to us, especially when navigating the complexities of investments and savings. He provided us with insightful guidance, ensuring that our concerns were addressed thoroughly.

Faisal was amazing and super helpful with the explanation of service and the app. It’s easy to use and very user friendly.

Akhshay is professional, timely and answered all my queries and insight into Sarwa.
The conversation was helpful for me for my financial planning.