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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent diffuser & oils from a company with an absolutely fantastic sales team…any issues are dealt with by friendly & efficient staff. Don’t hesitate to purchase!!!

Avaliado com 4 de um total de 5 estrelas

Bought 3 of these. 1 isn’t working properly - noisy, no real smell being emitted. Reported it to customer services last Thursday. Need someone to advise how I return the faulty unit for a replacemen... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Having used quite a lot of sprays etc, which haven’t always been a strong smell and never ever hides the dog smell, I thought I would purchase having seen a few adverts. I was extremely sceptical as I... Ver mais

Avaliado com 2 de um total de 5 estrelas

Got this as a present the bottle leaks oil and after a week the unit doesn't work have looked at YouTube videos still doesn't work. Don't belive all the reviews on there site as the side of the box sa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Fragrâncias e Aromas
  2. Loja de Artigos de Aromaterapia

Escrito pela empresa

Scandiscents was created through a love of interior style, powerful scents and of course Scandinavia! Focusing on stylish, bespoke Scandi inspired product designs and luxurious scents


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

625 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent diffuser & oils

Excellent diffuser & oils from a company with an absolutely fantastic sales team…any issues are dealt with by friendly & efficient staff. Don’t hesitate to purchase!!!

15 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best I have ever purchased

Having used quite a lot of sprays etc, which haven’t always been a strong smell and never ever hides the dog smell, I thought I would purchase having seen a few adverts. I was extremely sceptical as I always seen to get pulled into adverts and when delivered they do not live up to expectations. However, this time I was proven wrong. The scent lasts for ages and you have the ability to change the frequency of spray and how long it is active for. The designer scents smell absolutely like the real thing and every time I walk on the room it is filled with such awesome scents. On top of all this customer service second to none and keeps you updated throughout the whole ordering process to delivery.

25 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Must buy

Genuinely one of my favourite purchases. I don’t need to use a candle anymore and i use it everyday, i can’t stop using it. One of the oils lasted me 3 months and i can’t wait to try the others. I definitely recommend it!

22 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No response bought 2 1 has stopped…

No response bought 2 1 has stopped working!

2 de março de 2026
Avaliação não solicitada
logotipo da Scandiscents

Resposta de Scandiscents

Hi Fiona,
Just following up here I have just brought myself up to speed with the email chain and all looks to be resolved which I am pleased about
It is very uncommon to get a fault, but glad we have this put right for you now
James - Scandiscents

Avaliado com 4 de um total de 5 estrelas

Need response

Bought 3 of these. 1 isn’t working properly - noisy, no real smell being emitted. Reported it to customer services last Thursday. Need someone to advise how I return the faulty unit for a replacement please asap.

Update - replacement received thank you. Wonderful scents!

5 de março de 2026
Avaliação não solicitada
logotipo da Scandiscents

Resposta de Scandiscents

Hi Mike,

I have just caught up with the email chain and pleased we have put this right for you!

James - Scandiscents

Avaliado com 1 de um total de 5 estrelas

Cheap and unbranded item

I bought a car diffuser from Scandiscents which was reduced from £29 to £19. It took a long time to arrive but when it did, it came in a very cheap black box with no Scandiscents branding on the box, instructions or item. The instructions are not grammatically correct. Something I would expect to have come straight from China. I genuinely cannot believe the price I have paid for this and even more shocked that it has been bought from a company who I have previously respected. Very very disappointed and I feel like it goes against their values. At least have your branding put somewhere on the overpriced item or packaging you are selling. I have also tried to contact them and have had no response. I have left a review with pictures which I expect will not appear on the website.

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da Scandiscents

Resposta de Scandiscents

Morning Leslie,

I am slightly disappointed to hear this review. At the time of ordering the car diffuser, we had confirmed this was a pre order item and explained the delay. As this was a pre order item we also stated this item was going to come in unbranded packaging.

The contact form you had filled out on the website we shall come back to you on (for other readers this was filled out just before this Trustpilot review late Sunday night)

I appreciate your concern and points raised, we did raise awareness to these consciously, so do feel it is slightly harsh to leave a 1 star review, before we have the chance to get back to your contact form.

I shall come back to your email, and hope the review will reflect this

James, Scandiscents

Avaliado com 1 de um total de 5 estrelas

I ordered a Halo Diffuser and oils

I ordered a Halo Diffuser and oils. Unpacked it and read the instructions. Charged it for 3 hours as advised but it wouldn't turn on.
Requested a return but haven't had a reply. Sent a second email and still no reply. Tried the chatbox but no-one to chat with. Needless to say I'm not impressed with the lack of response.

21 de janeiro de 2026
Avaliação não solicitada
logotipo da Scandiscents

Resposta de Scandiscents

Hi Zoey,

After our emails back and forth over the weekend we have got to the bottom of this and awaiting for your return

We shall get this actioned ASAP and I apologise for this

I hope this resolution will be reflected in this review

Thanks
James - Scandiscents

Avaliado com 5 de um total de 5 estrelas

WOW WOW AND WOW BEST DIFFUSER EVER

If you are searching the internet like I did looking for a diffuser that makes your home smell amazing look no further as honestly the Halo Home Diffuser ticks every single box.

As I had not heard of Scandiscents before I decided to message them and James answered all my questions with so much patience.

I ordered 2 x diffusers quite a few oils as I couldn’t decide which ones to buy 😊😊😊. My favourite so far has to be the lemon fragrance but I’ve got quite a few to try yet so could change my mind!

I received a free gift for spending over a certain amount. It was Deep Sleep Essential Oil Roll On Blend. I will be honest didn’t really think it was me and not something I would have thought to order. Well…..me and my husband put a tiny bit on our wrists and honestly I’ve never slept so well. My husband is prone to a bit of snoring but he was out like a light and had a really restful sleep. We thought this was just a coincidence but after 3 nights of using it with it having exactly the same effect I will be ordering more and just hope they never discontinue it.

The Customer Service is outstanding and I will always purchase from this Company now. I’ve already asked them to put a pink diffuser by for my daughter in law’s birthday next month.

One suggestion I have for anyone placing an order of the oils is to definitely do a ‘subscription’ there’s no catch you can edit and change the frequency of your orders and unsubscribe at any time and you get discounted prices by subscribing.

Thank you so much James I’m one very happy customer 😊

21 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I was given a Scandiscents diffuser as…

I was given a Scandiscents diffuser as a gift. One of the two oils which came with the diffuser works well so I subsequently bought three more oils. They don't work. As directed I then tried their fault finding procedures (why should I even do that on a new item?) Then came the rigmarole of emails back and forth, me asking for a refund and Scandiscents suggesting I buy a new nozzle. They've shown no sign of giving a refund, replacing the oils or sending me a nozzle to try. I strongly do not recommend this company.

20 de janeiro de 2026
Avaliação não solicitada
logotipo da Scandiscents

Resposta de Scandiscents

Hi Linda,

I have reviewed the email chain and I apologise for some of the rigmarole - some of this could have been prevented, however we were just trying to establish that the unit was under warranty and thus a new nozzle can be sent FOC

As I have come back to you on email, I have a new nozzle and complementary oil leaving us tomorrow AM for you

I had mentioned on email that due to the make up and compounds of the oils different ones do produce different levels of mist, so this may account for the variation in mist level you have experienced.

We shall put this right for you with the new nozzle and additional oil ASAP

Thanks
James
Scandiscents

Avaliado com 2 de um total de 5 estrelas

First off leaked everywhere

First off leaked everywhere. But support team helped. No scent tried changing all tubes etc cleaned out but nothing. I give up!!!

22 de novembro de 2025
Avaliação não solicitada
logotipo da Scandiscents

Resposta de Scandiscents

Hi Katie,

I am sorry to hear about this.

I have checked our email chain and I can see we emailed you straight after you raised this to us - we hadn't had a reply to the advice we had sent

If you aren't getting scent, thanks for making me aware and I shall reply to the email chain now as we will be able to get you going again!

Thanks
James

Avaliado com 1 de um total de 5 estrelas

Noisy!

Complete rubbish with plenty of complaints on Facebook.
This must be the noisiest unit in existence it sounds like a pneumatic drill.
Other manufacturers are available and 10 times better.
Avoid buying this rubbish.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Scandiscents

Resposta de Scandiscents

Hi Tomb,

I am sorry to hear of your experience - we work hard to make the diffuser the quietest on the market. For readers, the diffuser should operate at 35-40 decibels.

It is also a shame that I have searched for your name 'tomb' in our customer service emails as well as order history, and I have no results

It would be great to be made aware of your contact details and we would be more than happy to understand the issue and put this right

Often the noise can be due to the set up so I would be happy to get to the root cause of the issue and put this right

If you were to reach out to us at contact@scandiscents with your order number, I'd be keen to put this right

Thanks
James
Scandiscents

Avaliado com 5 de um total de 5 estrelas

Exceptional fragrances and a diffuser that outperforms the rest!

Fast delivery, beautiful products, and an experience that genuinely stands out.

I am selective about what I buy and only invest in products that genuinely deliver. Expensive does not automatically mean brilliant, and many well known brands in this space trade heavily on name alone. This little unit, however, truly delivers.

The Halo diffuser elevates a space instantly. The fragrances are just beautiful. Refined, calming, and luxurious without being overpowering. They feel considered and high quality rather than synthetic or heavy.

What really sets Scandiscents apart is the customer service. It was prompt, efficient, and refreshingly easy from start to finish.
A special mention for James, who was exceptional. Responsive, knowledgeable, and genuinely helpful, he made the whole experience feel personal and well handled.

I have tried other premium brands, including The White Company, and this performs better in both scent quality and overall experience. Great product, stunning fragrances, and customer service that actually delivers. Exactly what you need in your life and a company I wholeheartedly happily recommend.

15 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Totally recommend this company

Totally recommend this company for diffusers and their amazing scent oils. Easy to use, the smell is incredible with lots to choose from. Had a hiccup with both my diffusers, contacted them and they sent me 2 new diffusers out. Really happy as I just love them, top service by a growing company. Thank you.

10 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

ABSOLUTELY FANTASTIC PRODUCT AND…

ABSOLUTELY FANTASTIC PRODUCT AND FRAGRANCES
These little diffusers are elegant, discreet and aesthetically beautiful, the fragrances are wonderful and my clinic and home smell divine, the Tom Ford fragrance is really special…. had so many compliments.
Customer care also outstanding!
Highly recommend both company and products.

20 de dezembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Got this as a present the bottle leaks…

Got this as a present the bottle leaks oil and after a week the unit doesn't work have looked at YouTube videos still doesn't work. Don't belive all the reviews on there site as the side of the box says leave us a review for £5 off. Of course everyone is going to leave a good review! Disappointed and upset me and my partner have been ripped off by this company.

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Scandiscents

Resposta de Scandiscents

Hi David,

I appreciate you taking the time to write this review - I have searched your name on my database and I can't see an order nor email so I would love to put this right for you.
In terms of the leaks it is quite often due to the set up (I am not saying this is true in your case)
I am disappointed to you thinking you have been ripped off - we are a small UK business and like to deal with issues if they arise!

Just on the reviews - we do offer this for a review... this is regardless of whether it is a 1 star or 5 star review! We do this to get honest genuine feedback

I have found your email address on my system, and I have sent you an email to try and get to the bottom of your issue and put this right.

James
Scandiscents

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