Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... Ver mais
A empresa respondeu
Customer service is amazing and any questions I had were answered. Really like the security they provide and the 24 hour access as I can go at times that suited me. Will not hesitate to recommend to a... Ver mais
I noticed there had been a mistake in what I was charged in previous months. I raised this via email and recieved an immediate response and agreement to refund what I had overpaid. Great service :)
The staff and set up was very easy and the sites location is also great The ramp down to the actual containers steep and hardcore so imagine winter will be not so great Overall very good set up
A empresa respondeu
We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.
Unit C, Sunrise Enterprise Park, Ferryboat Lane, SR5 3RX, Sunderland, Reino Unido
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great to work with SCA's admin people. Very prompt to respond with any quesstion and very understanding to our specific circumstances as well; really appreciate the flexibility with our reservation as we didnt have a precsie date on when our goods would arrive in storage, nor the size of storage required. A good experience all round and happy with the condition of the storage container now that we are in. Thanks guys

Resposta da SCA Self Storage Ltd
Kelly a little diamond,,, clear on rates and how it all works,,great service

Resposta da SCA Self Storage Ltd
Exceptional customer service! Cannot recommend enough.
Storage was as described and cleaned before I arrived.
Original booking and then cancellation process was simple and user friendly.

Resposta da SCA Self Storage Ltd
Super friendly and helpful staff that go above and beyond. Clean and well organized location.

Resposta da SCA Self Storage Ltd
A very good customer service. A good site clean and tidy cannot complain about the containers.

Resposta da SCA Self Storage Ltd
Superb value, good sized clean units and excellent customer service from Sarah. Would definitely use again and highly recommend.

Resposta da SCA Self Storage Ltd

Resposta da SCA Self Storage Ltd
Amazing and very helpful just got a 20ft container over the weekend and Kelly very helpful and no hassle

Resposta da SCA Self Storage Ltd
I spoke firstly to Sarah, then next call was with Kelly. These ladies are a credit to your company, really pleasant and helpful.
I ended up not needing the unit, but would absolutely use this company in the future.

Resposta da SCA Self Storage Ltd
Profesional and prompt instuctions and service

Resposta da SCA Self Storage Ltd
I was dealt by a lady called Kelly. She explained everything to me and was extremely helpful in showing me around. Her service was second to none. Would recommend you no problem.

Resposta da SCA Self Storage Ltd

Resposta da SCA Self Storage Ltd
I have used SCA for my uni stuff during summer break. Although they didn’t have the right size available they moved me into a suitable space and were so helpful moving in helping with unloading and stacking my stuff. The staff member was so lovely and made move in pleasant

Resposta da SCA Self Storage Ltd
Very helpful staff both on site and at reception site. Easy access, would recommend.

Resposta da SCA Self Storage Ltd
Easy set up 1 phone call and email to set up account
Was met at site to explain access codes etc
Very straightforward process
Container very clean and dry .
Move my stuff in same day
100% recommend

Resposta da SCA Self Storage Ltd
Brilliant customer service very helpful and friendly. When the removal van got there my unit wasn't big enough so they sorted a bigger one immediately. One less thing to worry about on a very stressful day

Resposta da SCA Self Storage Ltd

Resposta da SCA Self Storage Ltd
I required emergency storage and carried out an online quote late at night to get an idea of prices.
I was pleasantly surprised by the quote.
This was followed up first thing the next morning by a phone call from Kelly.
After an explanation of what types of unit were available, how long the minimum rental is, how to make payment and how to give notice to vacate I was happy to proceed there and then.
I was able to arrange everything remotely and set up an online account, it could not have been made simpler by SCA.
They had been recommended to me by a local removal and logistics company, Awesome Logistics who I also cannot recommend highly enough.
I chose a storage container outside so that the logistics company could pull straight up and unload directly into the container.
The location of the storage is very convenient as it is just off the A19 in Sunderland.
When I gave notice that I would be vacating the unit my refund for unused weeks and the security deposit were processed quickly by Sarah.
The staff were kind and very helpful. They put me in touch with other local businesses to help resolve my predicament.
Sarah & Kelly provide outstanding customer service, not something you come across that often nowadays.
I would recommend SCA on the ability to get a quote online and their prices but factor in their customer service and it made a headache into a very pleasant experience.

Resposta da SCA Self Storage Ltd
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