SCA Self Storage Ltd Avaliações 387

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Customer service is amazing and any questions I had were answered. Really like the security they provide and the 24 hour access as I can go at times that suited me. Will not hesitate to recommend to a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I noticed there had been a mistake in what I was charged in previous months. I raised this via email and recieved an immediate response and agreement to refund what I had overpaid. Great service :)

Avaliado com 4 de um total de 5 estrelas

Great security access arrangements. Well organised, with efficient and friendly customer service. Disappointed to see the price increase, which has hastened the decision to cancel my contract.

A empresa respondeu

Detalhes da empresa

  1. Garagem
  2. Garagem de Carros
  3. Depósito de registros
  4. Depósito

Escrito pela empresa

We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.


Informações de contato


4,8

Excelente

O TrustScore é 5 de um total de 5

387 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Blatant deception

Easily the worst storage experience I've ever had. The company and individuals are incredibly difficult to communicate with, never came through on time with anything they said they would and needed constant chasing to complete anything, yet hounded me incessantly and rudely on the occasion they wanted something from me (this was asking me to move my items into the container which was a month overdue being ready for me). They lost items and never made any attempt to make up for them, or even apologise. Even worse, they allocated me a unit considerably smaller than what the contract stated. It had huge metal beams intersecting the space, making it incredibly difficult to use. The space beyond the beams was useless for the majority of the items I had in there. I thought it seemed smaller than expected but it wasn't until I measured it that the truth was revealed. It was 25% smaller than contracted. When I confronted them about it, and obviously had to chase them up for a response, they made no apology or attempt to rectify the inconvenience, or repay me for the extra space they were charging for. When I'd had enough and moved elsewhere, they had the cheek to try and charge me for the remainder of the contract they had (and admitted they had) broken. When I pointed out that the amount they'd overcharged me was more than what they were asking, they didn't mention it again and said I was free to end the contract. I never missed a payment, or was even late paying on any occasion during my time using the facility. I assume they treat all honest customers like this but can only speak from my experience: Ineptitude, blatant deception, gross negligence and essentially, a horrible company I had the misfortune to deal with. Avoid at all costs.

12 de março de 2025
Avaliação não solicitada
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Resposta da SCA Self Storage Ltd

Thank you for taking the time to leave a review. I’m genuinely sorry that you feel let down by your experience with us – this isn’t the standard we aim for, and I understand how frustrating it must have been.

To give some context, when it became clear that your internal unit wouldn’t be ready in time for your move-in date, we offered you a 160 sq ft container as a temporary solution and explained that your belongings would later need to be moved into the indoor unit once it became available. When that unit was ready, our team moved your items across for you and kept you updated on the new arrangements.
You later raised two main concerns: missing items and the unit size. Regarding the missing items, our team checked the temporary container and confirmed everything had been moved. We then asked you to check your unit again in case the lights had been placed out of sight. We did not hear back from you on this point; had we done so, we would have been happy to explore further options. We’re sorry this was not resolved to your satisfaction.

On the size of the unit, once you told us you felt it was smaller than expected, we measured it, confirmed it was under 100 sq ft due to the mezzanine bracing, and offered you two options: a move to a different unit or a reduction in your rental fee to reflect the space available.

We did not receive a response to these options, and you later vacated without notice, despite having signed a 12-month contract. Even so, we took no further action, allowed you to end the contract early, and did not ask you to repay any discounts you had received under the terms of your agreement.

We have tried to contact you directly again in the last few days, as we would really like the chance to talk this through and address any remaining concerns. If you’re open to it, please get in touch with me at the store or via email so we can discuss this personally and see if there’s anything more we can do.

Kind regards

Kelly Neesham
0191 500 1809
info@scaselfstorage.co.uk

Avaliado com 5 de um total de 5 estrelas

Excellent service

We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very secure. We will definitely be using them again :)

21 de novembro de 2025
Avaliação não solicitada
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Resposta da SCA Self Storage Ltd

Thank you Nicky for the detailed review. Much appreciated! We are very happy we could help

Avaliado com 5 de um total de 5 estrelas

Popped down to SCA Doncaster after a…

Popped down to SCA Doncaster after a friend recommended it and glad I did. The team were welcoming and made everything simple. The place feels tidy and secure, and it’s been handy having the extra space while sorting out the house.

23 de outubro de 2025
Avaliação não solicitada
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Resposta da SCA Self Storage Ltd

Thank you Donna for the detailed review. Much appreciated! We are very happy we could help

Avaliado com 5 de um total de 5 estrelas

Needed storage urgently and called SCA…

Needed storage urgently and called SCA and they were super helpful and friendly and were able to arrange storage within seconds ready for me to move in the next day. Brand new site easy access and well managed organisation. Thank you

1 de novembro de 2025
Avaliação não solicitada
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Resposta da SCA Self Storage Ltd

Thank you Kelly for the detailed review. Much appreciated! We are very happy we could help

Avaliado com 5 de um total de 5 estrelas

Booked a unit at the new Doncaster site…

Booked a unit at the new Doncaster site and it couldn’t have been easier. Everything was sorted online in minutes, and I can get in whenever I need to — perfect for me with odd work hours. The site’s clean, secure, and easy to find too.

4 de novembro de 2025
Avaliação não solicitada
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Resposta da SCA Self Storage Ltd

Thank you Lisa for the detailed review. Much appreciated! We are very happy we could help

Avaliado com 5 de um total de 5 estrelas

Super friendly staff/professional

Super friendly staff, especially Kelly.
Slick company, nothing too much trouble, and whole transaction a breeze.

4 de novembro de 2025
Avaliação não solicitada
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Resposta da SCA Self Storage Ltd

Thank you Paul for the review. Much appreciated! We are very happy we could help

Avaliado com 5 de um total de 5 estrelas

Moved into the new SCA site in…

Moved into the new SCA site in Doncaster last week and it’s been great so far. The team were really friendly and helped me get sorted without any fuss. The place feels safe, clean and easy to get to — exactly what I needed while sorting the house move.

31 de outubro de 2025
Avaliação não solicitada
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Resposta da SCA Self Storage Ltd

Thank you Molly for the detailed review. Much appreciated! We are very happy we could help

Avaliado com 5 de um total de 5 estrelas

I needed storage quickly while moving…

I needed storage quickly while moving house and SCA were a lifesaver. Got a unit sorted the same day and the team were really friendly and easy to deal with. Place is clean, secure and handy to get to. Made a stressful move a lot easier!

3 de novembro de 2025
Avaliação não solicitada
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Resposta da SCA Self Storage Ltd

Thank you Jackie for the detailed review. Much appreciated! We are very happy we could help

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, Sarah was very helpful and the site is immaculate. Perfect for what I needed at short notice.

4 de novembro de 2025
Avaliação não solicitada
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Resposta da SCA Self Storage Ltd

Thank you Megan for the detailed review. Much appreciated!

Avaliado com 5 de um total de 5 estrelas

second to none

SCA Self Storage Ltd , I can honestly say they’ve gone above and beyond in every possible way. From the moment I first contacted them, the staff were warm, welcoming, and genuinely eager to help. They made the whole process of finding the right storage unit incredibly easy — no stress, no hassle, just honest, friendly service with a smile.

The facilities themselves are spotless, secure, and well-maintained, which gives me real peace of mind knowing my belongings are safe. It’s clear that the team takes great pride in their work, and it shows in every interaction. They treat you like family, not just another customer, and that personal touch makes all the difference.

If you’re looking for storage with top-notch security, unbeatable customer care, and a truly caring team, I can’t recommend SCA Self Storage Ltd highly enough. They’re simply brilliant at what they do — professional, kind, and reliable. I wouldn’t store my things anywhere else!

❤️ Highly recommended — 10/10 service from an outstanding team!

Thank you and regards MR Dillon

19 de setembro de 2025
Avaliação não solicitada
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Resposta da SCA Self Storage Ltd

Thank you Glenn for the detailed review. Much appreciated! We are very happy we could help

Avaliado com 5 de um total de 5 estrelas

Great experience.

Great facilities, good value, and excellent helpful staff. Well done SCA Storage

26 de setembro de 2025
Avaliação não solicitada
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Resposta da SCA Self Storage Ltd

Thank you Trefor for the kind review!

Avaliado com 5 de um total de 5 estrelas

Faultless Service from A to Z with SCA.

First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. From signing up for my unit, through to my recent ending of my storage contract, the service has been five star. Units are clean and tidy, entry and exit to the storage site is straight forward but very secure, and above all the staff are very helpful and genuinely friendly. Happy to recommend.

20 de setembro de 2025
Avaliação não solicitada
logotipo da SCA Self Storage Ltd

Resposta da SCA Self Storage Ltd

Thank you Martin for the detailed review. Much appreciated!

Avaliado com 5 de um total de 5 estrelas

Fantastic service start to finish

Fantastic service start to finish. The website is easy to follow and able to select the size you want. Customer service online and especially in person at reception makes your experience a smooth process. The 24/7 access with security and your personal code has really helped me with the house move and the storage unit was easy to access.

22 de agosto de 2025
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Resposta da SCA Self Storage Ltd

Thank you Craig for the detailed review. Much appreciated!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, great advice. Very helpful on site reception team at Sunderland. Highly recommended.

5 de setembro de 2025
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Resposta da SCA Self Storage Ltd

Thank you Mr Slater for the kind review. Glad we could help

Avaliado com 5 de um total de 5 estrelas

Excellent facility

No issues with booking, moving items into the storage and then cancelling the subscription on completion. Really helpful, really professional and ideal. Storage at Ripon.

28 de agosto de 2025
Avaliação não solicitada
logotipo da SCA Self Storage Ltd

Resposta da SCA Self Storage Ltd

Thank you Shane for the kind review. Glad we could help

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