I ordered a few samples and a travel size scent . Wanna say that all the scents performed well , also would like to add that I did expedite shipping and I’m literally across the country from their hea... Ver mais
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Veja o que dizem as avaliações
Thank you so much. I don’t know what happen with my original order but tracking had stopped updating For almost two weeks. Making it seem as if my package was lost. No fault of Scent Decant. Oddly it... Ver mais
Fast shipping and mindfully packaged. I ordered a sample of Hermes Un Jardin Sur Le Nil. I’m a big fan of Egyptian-inspired fragrances, and this one might be my new favorite. It’s a clean yet woody un... Ver mais
My first time ordering samples from Scent Decant (SD). Unfortunately the sample I was most looking forward arrived shattered. An issue with handling. I contacted SD immediately explaining the issue an... Ver mais
Detalhes da empresa
Escrito pela empresa
SCENT DECANT is an affordable and fun way to sample high-end new designer fragrances. Once you find your favorites, you can then purchase them in larger sizes. Sample vials start at just $0.99 and we carry perfume and cologne samples in over 1000 fragrances.
Informações de contato
17281 Eastman, 92614, Irvine, Estados Unidos
- help@scentdecant.com
- scentdecant.com
Respondeu a 7% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I just received my first order from…Scent Decant
I just received my first order from ScentDecant. I ordered 12 samples of the most popular fragrances. I am beyond pleased, The decanters are full, labeled and packaged beautifully. They all came together in a beautiful velvet pouch and are authentic brands. I use some of these brands and can tell they are the real thing. I received a coupon for the next purchase and am ready to order more. This is my fragrance headquarters!!
Amazing customer service
Their product selection and prices are amazing, we all know that. I just found out their customer service is equally amazing. My package got lost in the mail and they issued a resend as soon as the alloted time expired for the original package. They stayed in constant communication throughout the ordeal and never gave me any trouble at all. I will remain a loyal customer.
Great Customer Support
had a problem with receiving my order and the customer support was very helpful with assisting me and had quick communication along the way.
Wonderful communication
Wonderful communication, great products!
Great for New Scents and Customer Support!
Loved the ability to buy a group of samples and when one sample arrived damaged, customer support was quick to send another one once I showed proof of the damage. Very happy and would use again to try new colognes!
Holding out hope but still waiting
Still waiting on my products. After inquiring it appears the package is held up at a post office. Editing my review to reflect that I did receive a response.
I love the scents my husband and I get…
I love the scents my husband and I get from scent box. Even when I had an issue with my delivery they worked with me to resolve it with no issues.
Fixed!
They mistakenly sent me the wrong sample and immediately upon notification sent out the correct one.
Great service
Great service correcting a shipping error. They were very courteous and responsive!
Sandra C.
I've had a great experience with this…
I've had a great experience with this company! They are prompt in their delivery. Their customer service is very responsive. I will continue to order fragrances from them!
The shipment was smooth and the…
The shipment was smooth and the fragrances good great for sampling
Beware - Potentially Fraudulent Product
EDIT: They let me return the perfume without issue. However, I had to cover the return shipping.
Beware: In my first order from ScentDecant I received a leaking and dubious-looking bottle of Replica: "By The Fireplace" perfume. But the perfume in the bottle smelled nothing like Fireplace. Both my wife and I could confirm this, and she's ordered the same scent for years.
I won't speculate how culpable Scent Decant may have been, but I most certainly received a defective or possibly fraudulent product.
This was a rough experience, but since I could return it without too much hassle I adjusted my review from 1 star to 3 stars for their honesty. I will not, however, try purchasing from them again.
Amazing experience ordering from them
Amazing experience ordering from them! Will absolutely do it again. Customer service goes above and beyond!!
Very helpful and service friendly easy…
Very helpful and service friendly easy to buy.
Very Helpful!!!
Very helpful, one of my orders was missing and they sent another free of charge.
Return buyer
Return buyer. Everything as described, great service. Once had a broken 1ml sampler, that they quickly took care of and sent a replacement
Great service!
My order experience was great! I ordered a product that had sold out, and I was promptly notified and reimbursed. The customer service rep was extremely helpful. I lived my order i received and I will ordering again in the near future!
These guys are awesome
These guys are awesome, had some shipping issues they took care of free of charge. Will definitely be using again. Good way to make sure you like the fragrance before investing in it. First day wearing new Tom Ford and I absolutely love it.
I never had an issue!
I have placed three different orders with scentdecant.com and I never had an issue. The credit card was bill correctly. All the bottles were filled to the top. The Cologne was always shipped to the right address. I have always just used regular shipping so I can't speak about the express shipping. I highly recommend ScentDecant!
Disappointed and frustrated
My name is Eduardo Perez. I Placed an order on January 10, 2025. Notified Scent Decant within five (5) minutes of an error and used their website to contact them. My card was billed immediately. After several hours with no response, they wrote saying they could not edit the name of the sample because the order had processed. After further back and forth they offered to cancel the order. I asked them to cancel. They wrote back saying the order could not be canceled. Why did they offer in the first place? I have placed multiple orders with them and I feel nothing was done to correct the problem or assist in any manner. Extremely poor customer service towards a repeat customer. There is no telephone contact number to speak with a real person. I will never place another order with Scent Decant.
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