This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... Ver mais
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Veja o que dizem as avaliações
The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... Ver mais
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For some reason the app no longer works it keeps asking for my account email then sends a text to enter a four digit code to activate my account in the app. After phoning about this and spent hours tr... Ver mais
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The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worryi... Ver mais
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Detalhes da empresa
Escrito pela empresa
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Informações de contato
20 Eastbourne Terrace, Paddington, W2 6LG, London, Reino Unido
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Muito Bom
5 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Very happy overall
Very easy to reorder medications, supplies etc. kept extremely up to date regarding when prescriptions needing ordering, delivery stages etc. Delivery is always on time in the allocated time slot, drivers are very friendly and helpful.
22 de setembro de 2025
Resposta de Sciensus
Hi Tracie, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Due to not being able to get an evening…
Due to not being able to get an evening delivery I have it delivered to my work
Due to my job 90% of the time it gets delivered direct to me
21 de setembro de 2025
Resposta de Sciensus
Hi Keith, thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Resposta de Sciensus
Hi Jean, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
This is such a helpful company
This is such a helpful company. The staff are so very helpful. My medication always arrives on time. If I need a letter to travel abroad with my medications they are quick to send it to me along with a travel size sharpie bin.
The drivers who deliver medications are also very friendly.
11 de setembro de 2025
Resposta de Sciensus
Hi Stacey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
High marks to Sciensus nurses
High marks to Sciensus nurses for their professionalism, their friendliness , their caring and calm approach. I have come to look upon them as friends .
My nurse today , Melissa Morrow , is a perfect example - friendly , caring and totally professional.
18 de setembro de 2025
Avaliação não solicitada
Resposta de Sciensus
Hi Anon, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Great service on time good communication
Great service on time good communication
16 de setembro de 2025
Resposta de Sciensus
Hi William, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Best service
Everytime they on time and I could track delivery on the app. They have polite delivery drivers. If need to call Sciensus their customer service team are very helpful and grateful.
Thank you Sciensus for doing a great job.
Thank you
N Akhtar
16 de setembro de 2025
Resposta de Sciensus
Hi N Akhtar, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Staff are friendly and curtious
Staff are friendly and curtious, very knowledgeable and always make thing very clear. If it’s not broke, don’t fix it.
15 de setembro de 2025
Resposta de Sciensus
Hi Tony, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivery messages are not correct.
17 de setembro de 2025
Resposta de Sciensus
Dear Mr Zahoor Niazi, we would like to be able to help you with the delivery messages. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode and a description of the issue that you have experienced and one of our Patient Services Team will be able to assist. Thank you, Anne
Being helpful and easy to contact
15 de setembro de 2025
Resposta de Sciensus
Hi Helen, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Pleasant to speak with- efficient &…
Pleasant to speak with- efficient & effective.
15 de setembro de 2025
Resposta de Sciensus
Hi Tanya, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Great customer service
Great customer service. My delivery is always within the time frame issued to me, in fact I am notified when I am the next drop off bythe driver. The app is fabulous in allowing me to track my prescription and my injection sites.
15 de setembro de 2025
Resposta de Sciensus
Hi Patricia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
My deliveries are always on time and…
My deliveries are always on time and pleasantly delivered.On occasions when I telephone the company I always get a pleasant response.
16 de setembro de 2025
Resposta de Sciensus
Hi Valerie, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
I couldn’t order my needles on the app…
I couldn’t order my needles on the app with my last order.
Will try again with my next order
2 de setembro de 2025
Resposta de Sciensus
Dear William, thank you for your comment. We would like to assist you with ordering your needles on the Intouch App. If you contact us at ptcomms@sciensus.com with your name, date of birth and postcode one of our Specialist App team will be able to help you. Thank you, Anne
Excellent nursing care
Nursing care is excellent. Highly recommended. Every one of the nurses I’ve had the pleasure to meet has been gentle, kind, caring, supportive, personable, knowledgeable and professional. Their communication is always very good, texting in advance to let me know when they are arriving. I’m so thankful to have had this team treating me.
12 de setembro de 2025
Avaliação não solicitada
Resposta de Sciensus
Hi Julia, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Fantastic company to use …
Fantastic company who looks after their patients with compassion and nothing is ever to much trouble
Throughout my chemo treatment i got to meet 5 or 6 different nurses and all were professional, kind, sympathetic and extremely knowledgeable
Couldn't ask for more
12 de setembro de 2025
Avaliação não solicitada
Resposta de Sciensus
Hi Helen, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Delivery was perfect
Arranged a date to be delivered I was kept up to date with time and was delivered within the time scale.
5 de setembro de 2025
Resposta de Sciensus
Dear Mr Todd, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Had my first injection today
Had my first injection today , Stuart was brilliant . Explained everything i needed to know and talked me through the whole process . Very professional
11 de setembro de 2025
Avaliação não solicitada
Resposta de Sciensus
Dear Stevie, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Great experience with nursing staff
Great experience with nursing staff. Have to commend care and support with Melissa on numerous occasions.
20 de agosto de 2025
Avaliação não solicitada
Resposta de Sciensus
Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Kept informed on delivery dates and…
Kept informed on delivery dates and times. On time. Pleasant driver smooth delivery.
5 de setembro de 2025
Resposta de Sciensus
Hi Tarlene, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
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