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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is the only supplement my stubborn Pomeranian will actually eat. He has had a problem itching for many years, treated unsuccessfully by the vet. He’s been eating 2 of these chews per day for abou... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Used Scooch for a long time now as my milo has trouble with his anal glands. As long as i keep giving them everyday he is fine and we haven't had to go to the vets for a while now to have them emptie... Ver mais

Avaliado com 3 de um total de 5 estrelas

The product is fine and has the ingredients we wanted. We have a very fussy eater with tummy issues as well as his gland issues and it can be very tricky to get him to eat the scooch treats. We’re sti... Ver mais

Avaliado com 5 de um total de 5 estrelas

Pixie has been on scooch tablets for a couple of months now and there has been a big improvement in her anal gland leakage. She used to require a vet visit every 3-4 weeks and had to be sedated each... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de suprimentos para animais de estimação

Escrito pela empresa

All-in-one subscription to eliminate hassle from your pet healthcare. From online assessment, health tracking and AI assistant to 24/7 vet support and vet-formulated treatments.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

345 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 37% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(345)

70 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Order never sent, can't seem to cancel, zero customer service

Ordered 'calming' over a week ago as we had a stressful event coming up - my order just sat there remaining 'unfulfilled' with no communication from Scooch. I ended up having to get something from my vet (Nutracalm, far cheaper, works great, highly recoomend!!) so no longer needed product. Repeatedly emailed to cancel order but no reply... at this point I am still in the dark, no refund, no word from Scooch.
Order # 65144 if you're reading this guys!!

3 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Far too expensive and sneaky charges

Product seems to work but is so so so expensive. The number of chews in the bag varies and do not last the period of time suggested. To keep my dog on their recommended number of chews per day it was going to cost me over £50 per month. Absolutely bonkers price for dog chews. The also snuck in a premium service charge to the subscription which I didn't initially notice. This is a very typical online subscription ploy which is shockingly poor service and very very dishonest in my option.

The idea seems good but in practice this is just a money pit product

24 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I can recommend Scooch anal chews

I give my dog Scooch anal gland chews after she had an anal abscess and the vet recommended adding fibre to her diet. I give her one chew a day ( which are so tasty that she takes them willingly as she thinks I am giving her a treat!). Her poos have become much firmer and bulkier and that has helped her empty her anal sacks so she has had no more problems since.
I can highly recommend Scooch anal chews.

9 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A nightnare to cancel

Cancelled a few months back. They kept sending me more products and charging me again. No apology and now I have to pay to return the batch they have just sent me even after proving them with screenshots of their system showing I had cancelled it. No apology. Such a headache and so many emails. Terrible service, total nightnare to cancel!!

23 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had scooch recommended to me by a…

I had scooch recommended to me by a friend as one of my dogs has gland issues. They are a game changer. Another of my dogs has anxiety issues so tried the calming treat they are also a game changer ! Being as we seem to be on a role with things working. I decided to try my dachshund on the itch treat waiting for it to arrive keeping everything crossed it has same impact as I’ve tried everything else x watch this space

22 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So far so good

So far so good. Gizmo's anal glands were empty on the last vet check. As he has only been on them a short time, I will continue using them and will see what his next vet check says..

11 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

SCOOCH has changed my dogs life.

SCOOCH has changed my dogs life.
He’s been having one a day for 3 weeks now and the consistency of his stools as changed they are solid he does a fair amount instead of struggling to go and doing a lot of straining a bit here and there. He just goes now and with ease all at once solid and with no discomfort x

9 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Charge different amounts

Charge different amounts .
INVOICE said £37.25 charged £50.40
Email to cancel subscription IGNORED as can't log in .
Requested password reset nothing
Had to get bank to block merchant

4 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Scooch Anal Glands

My poor Labrador has had to go through several rounds of getting his anal glands expressed and have tried many expensive products that claim to sort out the issue but to my disappointment nothing has worked. I saw Scooch advertised on Facebook and thought it would be worth a try, I am a month in and already noticing a difference. I like how they are treats and I just feed him 3 a day. Will be staying on Scooch going forward and hopefully no more uncomfortable trips to the vets.

29 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BEWARE. … Chews do not work & cannot return

I got the Anal Gland chew supplements for my dog, unfortunately they didn’t work & giving them to him was a real mission. He is not a fussy eater, but with these he smelt them & point blank refused, so they had to be cut up & hidden in his food. Unfortunately I didn’t cancel my monthly subscription in time, I asked for details to return the unopened packet which had been with me less than one week & was refused. Apparently you can only return & receive a refund on your first order? However neither myself or friends can see this on their policy on the website. Clearly 100% money back guarantee does not mean this!!When I questioned this all I got was “thanks for your feedback “ & was dismissed. Terrible customer service!

20 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Beware!!

Cannot get my subscription cancelled. The website won't let me log in, I can't change my password as the link is incorrect everytime, I've tried emailing but the email bounced back, I've trying commenting on their Facebook page and no one has replied. The first payment was £19, then the next time they charged £25....worst of all my dog doesn't even like the treats!! VERY poor customers service and I'm outraged that this is still ongoing.

2 de setembro de 2024
Avaliação não solicitada
logotipo da Scooch

Resposta da Scooch

Hi Gemma,

I'm so sorry to hear of your disappointment, we'd never want that to be the case!

Not only are we keen to support you but you also are entitled to a 100% money back guarantee so we can refund you for this.

We can't find any contact from yourself but we'd be more than happy to cancel your subscription for you. Our correct email is woof@scooch.pet - please can you contact this email address so we can confirm your account information and assist immediately.

Please do get in touch at your earliest convenience.

Best wishes,

Team Scooch

Avaliado com 5 de um total de 5 estrelas

Amazing products

Purchased anal glands , calming and allergy itch chews, so glad I finally found supplements that actually work for my dog, it’s has worked and helped her so much, I highly recommend trying these supplements chews, it’s great too you can subscribe and get every month

31 de julho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great product. Fast delivery!

After several expensive trips to the vet
we decided to order these anal gland supplement chews for our dog. Super fast delivery! We were initially disappointed with the plastic like texture of the treats as our picky pooch normally turns her nose at these BUT after an hour she decided they shouldn't go to waste and now eats them straight away every night PHEW! After a few days we noticed she'd stopped scooting and there has been a definite improvement with her gland issues. Will def be setting up a subscription now. Highly recommend!

22 de agosto de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Tablets didn't work, but my money was refunded

I bought allergy itch tablets for my dog. Unfortunately they did not work.
However, Scooch responded to my second note concerning the tablets and have now refunded the cost of my order.
Hence, although I cannot recommend the tablets for all itching issues (hence the four stars), I was pleased with the outcome.

19 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This is a completely faceless company

This is a completely faceless company. You buy the products which arrive fine but you have no idea if they are working or not and Scooch is sending the next order when you still have 21 days worth of the original packet left. They take the money and tell you they are being sent on the same day. No chance to cancel and ABSOLUTELY no response from emails sent. This is AI customer care at it's best!! I have repeatedly asked to talk to someone on the phone! Out of the question BUT you get great AI responses by email asking you how the company has done and can you rate them when they have not responded to your request at all. Hilarious and frustrating in equal measures! Unless you are happy to sign up to their App and be prepared to do everything through that, you will not enjoy the customer experience with this company. NO idea if the product is working as it's too early to say but Scooch have made sure they have taken my money and sent another batch. So Scooch have no interest in if the product is working just that they can take your money when it suits! Subscription cancelled by me which is a shame but I can't work with such poor customer service.

4 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Prompt delivery

Prompt delivery, no hassle. Great product has worked really well for my dog.The only drawback for my dog is that being an older dog she has not many teeth so is unable to chew the treat.I have got by this by milling the chews into a powder and adding to her food.This is working well.Would recommend.

30 de agosto de 2024
Avaliação não solicitada

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