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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is the only supplement my stubborn Pomeranian will actually eat. He has had a problem itching for many years, treated unsuccessfully by the vet. He’s been eating 2 of these chews per day for abou... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Used Scooch for a long time now as my milo has trouble with his anal glands. As long as i keep giving them everyday he is fine and we haven't had to go to the vets for a while now to have them emptie... Ver mais

Avaliado com 3 de um total de 5 estrelas

The product is fine and has the ingredients we wanted. We have a very fussy eater with tummy issues as well as his gland issues and it can be very tricky to get him to eat the scooch treats. We’re sti... Ver mais

Avaliado com 5 de um total de 5 estrelas

Pixie has been on scooch tablets for a couple of months now and there has been a big improvement in her anal gland leakage. She used to require a vet visit every 3-4 weeks and had to be sedated each... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de suprimentos para animais de estimação

Escrito pela empresa

All-in-one subscription to eliminate hassle from your pet healthcare. From online assessment, health tracking and AI assistant to 24/7 vet support and vet-formulated treatments.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

345 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 37% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(345)

70 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

We started our journey with Scooch…

We started our journey with Scooch probably 18 months ago as our dog was having her anal glands emptied every month, it took did take quite few months to show a change, but we persevered, in fact our dog's glands have not needed to be emptied since July 2023. Happy dog, happy wallet, happy owner!

19 de junho de 2024
Avaliado com 3 de um total de 5 estrelas

The treats are too hard

The treats are too hard. Too big for my toy breed dog but I can’t even break them in half. I like the fact they’re natural & they seem to work so it’s a shame they don’t do a softer version like Nutripaw do. 3 stars because their customer services is good

12 de junho de 2024
logotipo da Scooch

Resposta da Scooch

Hi Diane,

Thank you so much for your review.

We're so sad to hear that they're too hard for your toy breed dog! We're really pleased that you had a great experience with the Scooch team.

I've checked your previous order and it seems you actually had the old version of our allergy chews which we recently just reformulated to make them softer for this exact reason! I've just popped you an email to ask if you'd like a free pouch to give them a try.

Speak soon,

Alex

Avaliado com 1 de um total de 5 estrelas

I advised your sales team I didn’t want…

I advised your sales team I didn’t want any more of the scooch product as it upsets my dog stomach only to receive more in the post two days later and have been charged for them with no chance of a refund as per your terms and conditions, these things are expensive and a waste of money for us as they are unusable in our case.

19 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

No more vets trips…

Our dog had problems with her anal glands and would have to take frequent visits to the vets. We started using Scooch and she hasn’t been back the vets since! They’re amazing! Thank you!

15 de junho de 2024
Avaliado com 1 de um total de 5 estrelas

Subscriptions and cookies

Don’t like to have to sign up to anything just to receive an order
There is no opt out choice on on cookies or subscriptions
And the subscription was £10 more expensive than the subscription order !

6 de junho de 2024
logotipo da Scooch

Resposta da Scooch

Hi Kath,

We're so sorry for any confusion here! Although our subscriptions are the most popular choice, we do offer one-time purchases for anyone who prefers not to subscribe. This option is offered on all the product pages.
The reason the subscription was more expensive in your following subscription renewal was because you redeemed the special first time order customer discount.

We're so sorry to hear you weren't happy with the ordering experience, we'd never want that to be the case and really want to improve on this for you. We've popped you an email to see if we can resolve this for you going forward.

Best wishes,

Alex

Avaliado com 3 de um total de 5 estrelas

Easy to use website

Easy to use website, have to sa disappointed with Schooch anti itch product which is very hard, it kept getting stuck on my digs teeth so had to supervise while eating treat to assist getting it off her teeth, used product for a week but no effect on her itching,

10 de junho de 2024
logotipo da Scooch

Resposta da Scooch

Hi Rosina,

We're so sorry to hear this!

The majority of dogs see an effect after the first month as it takes the skin some time to heal and their body to respond to the active ingredients. The time taken can vary for each dog and the severity of their itching of course, so some have found it takes a little longer and a week would be too short to determine the effects for them unfortunately.

We have also actually just launched a brand new formula of the allergy & itching chews to make the even softer for smaller or senior dogs which could help even further.

Please don't hesitate to reach out to us at woof@scooch.pet at any time to discuss this further and see if the team or our vets can support your dog in solving their itching together!

Best wishes,

Alex

Avaliado com 2 de um total de 5 estrelas

Poor customer experience and adequate products.

I ordered 3 items initially on a repeat but was charged postage, despite saying postage was free.

The supplements were cancelled due to cost but kept the poo bag subscription.

Despite saying subscription was "free delivery" I was charged £4.50 a second time.

Contacted customer service who told me it was to do with a minimum amount charge and because I removed the supplements I was below threshold.

When I've gone back and refuted this as I was charged the first order despite being over the min threshold they quoted and at no time when joining or amending was I told I would be charged delivery.

I was told I would get a refund which has never happened and been over a week since my last email.

I have now cancelled.

I had an issue with password and within minutes I got an email when I contacted customer service with the issue so disappointed that they have not responded to this current issue.

Poo bags itself were ok. Large. But no handles which was annoying as couldn't hang onto the pram and very difficult to even hold/walk carrying them. Especially when you are contending with kids & dogs at same time.

7 de junho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Order was delayed getting to us

Order was delayed getting to us, which is unusual as we've never had a problem before. I emailed the company and they got back to me in timely manner, and the problem was sorted with a kind gesture of a discount on my next order.

6 de junho de 2024
Avaliado com 2 de um total de 5 estrelas

Scooch too hard

I have a very small shih tzu I think they are very hard I cut them up as small as I could but she still wouldn't touch them I'm not saying there is anything wrong just letting you know itscquite expensive to throw away she has to go to vets every 4 weeks to have her glands emptied I had high hope for these

6 de junho de 2024

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