Scottish Water Avaliações 83

This company is absolutely dreadful. I had sewage coming in my back gate my back garden and it only sewage pipes Scottish water sewage pipes outside my garden wall not my pipes inside the property cause there are none didn’t do anything said there was nothing wrong with them, so I’m still stuck with the same problem.
Now they want to renew pipes outside my back gate the only access I have in and out of the property they want to dig up holes for the sake of it but he did say to me that they cannot guarantee disabled access that’s up to the council and they can allow me to dig up the road if I want to on my own with what I wonder apparently when the pipes are in the middle of the road and they’re going to be digging out part of the paper it is not necessary. I’ve already been told for the pipes are I’ve already got a map as to where the pipes are.ref numbers CAS -3052650Q61W this is the reference number for the sewage that they said was damaged flow away from my garage and it’s stagnant water with human poo in it
2nd reference number is for lead pipes
CAS 3079207J2Z5Q
Extremely rude advisor and this isn’t the first time I’ve encountered this sort of behaviour from Scottish water I don’t know who they think they are by speaking to people the way they do that is dreadful dreadful company

"I would like to highly commend Donald Archie and the Scottish Water team in South Uist for their exceptional work at my mother’s property in Garrynamonie. After experiencing significant issues with water pressure, the team went above and beyond to locate the source of the problem.
Their dedication was evident as they undertook extensive excavation and diagnostic work to identify the fault. They successfully modernised the system with new valves and pipework, completely restoring the service. We are incredibly grateful for their hard work, professionalism, and persistence. Great job, guys!"

So, Edinburgh seeing its second disruption in the west of the city whilst millions of pounds are pumped into the more affluent areas. Meantime, the not fit for purpose sewage works at seafield are still waiting on a multi million pound investment - we’ve only waited about ten years so to be put on the back burner so the wealthy benefit while

we in leith live with the stench of the affluents raw fences pretty much sums up that Scottish Water is a class run utility looking after the rich while
sticking the stench to the poor.

Clearly the seafield regeneration fund is like the promises from overpaid Scottish water officials…. EMPTY!!

House is on the market as SW mismanagement of seafield is forcing me out my home of 18 years.

NY day, major water leak coming from underground. Called them up and came out with the big boy machines to cut open the path, dig and drain the hole to locate a burst pipe.

Absolute legends, on a cold snowy night. Extremely impressed and an absolute credit to Scotland. Thank you

This morning, I found a 20-yard flow of waste water backing up outside my home. I reached out to the support line, and they were fantastic, getting a team on site to address it within an hour and a half—truly impressive. However, before this becomes a highlight in the success newsletter, I'm reaching out to the local council to check if the 76 newly constructed homes nearby are connected to an old Victorian sewer. I'll keep you posted.

Cant organise a drink in a bar. Useless does not begin to describe it. Please see The courier piece - keltneyburn road closure. On just how they dug up a road to connect a single uninhabited house diverting residents 10 miles and did not return to close up the hole for a week. Leaving everyone in the dark. Utterly incompetent. They simply dont care as they and the contractors they use Clancy seemingly will not be held responsible and they simply do not care.

Furious they were doing work outside our house.... Meaning we couldn't charge our electric car from our house charger 😔 SO had to go local incurring costs of £80 as had hospital appointment etc . Complained and haven't heard anything! NOT great being out of pocket at Christmas.

What a pleasure dealing with Scottish water everyone I dealt with from my initial phone call to the men who attended my home could not have been more efficient, kind, and polite, a rare experience in this modern world.

Reported a drain issue on the Scottish Water site, had a phone call within a couple of hours to say someone was there to check the issue and it would be repaired in the next few days, got a call later that evening to say that they’d been and fixed it before I’d even got home from work. I was also kept up to date by the text service update option.

Everyone that called me to discuss the issue was so helpful! Couldn’t have asked for it to be handled any better!

Reported large area of standing water in the road near me. Scottish water acknowledged my email but never got any more info.
Again reported same area standing water today.
They said they have no knowledge of previous email. I copied original email.
They replied that its due to a blocked road drain and as such not their problem. They told me to contact council.
I would have thought Scottish water could have assisted by contacting the council as well. Still waiting for response to my original email. Poor show.As a taxpayer funded organization expect more.

I needed to upgrade my existing 15mm supply to 22mm. Scottish Water (SW) told me I had to connect to a 100mm water main in the pavement outside my house.I paid their exorbitant fee and employed a contractor to do the installation. SW did the actual connection 9 weeks ago, since then my life has been shear hell, they connected me to a main that had not been used in 30 years. It was full of contamination that were damaging to our health and resulted in a reportable Public Health incident. This contaminated water completely poluted our pipes. We have been forced to bath in this contaminated water for the last 8 week. Since then SW and their No Help Desk have totally mismanaged my
complaint. I have had 3 complaint numbers and spoken to at least 20 no-helpers having to explain every time the reason for my calls, they are absolutely useless. They don't keep notes of calls or the promises they make and a nightmarish to deal with. Now they are refusing to compensate me for their negligence.
They could not run a bath never mind a Scottish Government service company.

Repeatedly turning my water off with no communication. Can’t do washing can’t do dishes can’t wash ourselves. Absolutely pathetic.

Great service all round. I contacted SW about a drain issue and reported the issue on their portal. I received a call back very shortly afterwards from a polite, friendly girl (sorry I didn’t note her name). Telling me that a team would be out that same afternoon. I received a call soon after from Garry saying he’d be at my address soon. When they arrived, both guys were very friendly and helpful (sorry, I didn’t get the other guys name) and they got the issue resolved quickly.
It’s rare to find such professional, helpful and efficient service these days. Thanks very much.

I was amazed at the prompt service I received . I emailed a potential issue with the main drains outside and next day I got a phone call and an engineer on site . Kenny on site was very helpful and checked any blockages with CCTV too . I can honestly say Ive never received such a positive and professional response from any other Nationalised company, so had to commend Scottish Water for an amazing public service.

Just con men they rip off 83 year lady after they dont maintain there drains and they say nothing is there fault raw material pouring all over path ways and they dont even care

Woke up to 20 yards of effluence backflow from the stank in front of my house. Contacted the helpline, excellent and had lads sorting it out within 90 mins. Excellent. But before SW cut and paste this for the celebrating success newsletter I'm on to the council to find out if the 76 new builds up the road are tapped into a Victorian sewer. Speak soon.

I had an issue with discoloured water, Scottish Water were brilliant throughout, communication was fast and on point. They got the water supply fixed and sorted plumbing issues we were left with from the residue. Can't fault the service we received. Thank you

I contacted Scottish Water coming up on 3 days ago to report that I had discovered a slab located at my property had lifted up with what looked like sewerage or similar matter spilling out and onto my communal path which is mine and my neighbour only point of access to our homes.

I spoke an advisor and he confirmed to me it was the responsibility of Scottish Water and that he had raised a case and that it was the aim of Scottish Water to attend to the matter within 24 hours. (In the interest of fairness I appreciate that I was advised that this was an aim and not a guarantee). I was also asked to submit photographs of the issue which I agreed to do so. 

I re-contacted Scottish Water Friday to ask if there was any form of update on an operative attending my property. I spoke to a female this time who advised me that I had been booked in for the following day (Saturday) to which I challenged this and asked if it could be attended sooner as it had gotten worse and the issue is located at two separate households only point of access to their properties. The female stated to me similar to 

“I have looked at the photo and it doesn’t look that bad” 

I can’t begin to explain how infuriating this remark was. It should not matter how bad the photo looks, absolutely no one should have to put up with human waster spilling out from drainage systems at their home. This comment felt dismissive and disrespectful. I explained to the female that the matter had gotten worse and was asked to submit more photos to which I agreed again. The female told me she would ask the dispatch team if they could attend any sooner however I never heard back from anyone at Scottish Water following this up.

A couple of hours later I phoned Scottish Water again, after I received no form of update on my case. I explained to a gentleman on the phone that I had been told that operatives would be attending my property on the following day (Saturday) to which he stated he did not know why I was told this as I was booked in to have my issue attended Friday afternoon and was advised by the gentleman not to worry as they would be attending soon.

Yesterday evening I received a text message confirming that an operative was approximately 20 minutes away from my property and was provided with a link to track the progress of the operative. I continued to track the progress as I was away from home and observed it to say “Tracking has now ended”. Given what I was told previously I assumed this meant that the operative was in attendance at my property. 

I came home later in the evening to find that no one had attended my property and that the issue was still there. I had received absolutely no contact from anyone whatsoever at Scottish Water about why this issue wasn’t attended. I decided to contact Scottish Water again when I was connected with a Gentleman who advised me that the operative had been diverted to a more pressing matter which I do understand is out of their control.

HOWEVER, I received absolutely nothing in regard to communication or updates to let me know this had happened which is totally unprofessional, unacceptable and unfair as myself, and my neighbours as we have all been expecting Scottish Water to attend and help us with the issue like they said they would! The gentleman profusely apologised for the lack of communication and stated that he would ensure the case if progressed for his next shift and actioned as early as possible.

Today I contacted Scottish Water once again after receiving absolutely no communications or updates from anyone whatsoever to find out what was going on. I was told by a gentleman that again operatives had been diverted and would not be attending my property until tomorrow (Sunday - 4 days after initial report) I requested to speak with a manager as I felt completely and utterly let down and misled by the staff I had spoken to. The manager said that she would contact me with an update about an operative who was currently in the Perth area to see if he could attend however once again I received absolutely no updates despite being told I would be given one.

Overall my experience has been absolutely awful. To summarise, I along with my neighbours will have had to endure spilled sewerage at our only point of access to our homes for what will be FOUR days tomorrow following absolutely zero updates or communications from anyone whatsoever at Scottish Water. It is in my opinion, completely unfair that we have been left to deal with this for this long given that Scottish Waters aim is to attend within 24 hours. 

Blocked Drain in Garden,
Scottish water called at 7pm on there 0800 number
Very efficient polite girl on evening shift dealt with this in an excellent manner and was cheery, efficient and made a stinky situation into a pleasent one in 5 mins with the assurance of someone coming out to unblock in 24hrs of call.
Blockage was outside so 24hrs and if inside house they would have been there in 6hrs
They will text your phone with updates also
How good and great is that, and all for free (if you've not called them out loads!)
2 chaps next day were great - job done in 10 mins
Well impressed
Thanks Lots
Scottish Scottish Water

I had a sewage leak and contacted Scottish Water, the girl on the phone was very polite and understanding, she took all my details and asked me to upload photos, which I did, she said that they were busy and if it wasn’t today it would be tomorrow, she asked me to make it safe for all the cats in the street, I done that and went inside for a coffee, I hadn’t finished the coffee when a young lad called me and said he’d be about 15mins, I was flabbergasted, he came seen the job and realised it was a private drain, ie council, but he said it’s only a 5 min job and cleared the blockage and cleaned the path, the chips and even the communal pavement, what an absolute super star, amazing, never complained about anything, just brilliant and I absolutely were totally stoked 😎🏴󠁧󠁢󠁳󠁣󠁴󠁿