Scout & Nimble Avaliações 631

We ordered a bathroom vanity but then the work to install it was delayed months due to a poor contractor experience. Once we finally got to installation we discovered that the top to the vanity was damaged sitting shipping. Scout and Nimble ordered a replacement immediately, which arrived on time and they followed up! Great customer service!

An online site full of current top tier home products like Scout snd Nimble is a gift! Your amazing customer service staff is also necessary for a great shopping experience. Thank you!

While they represent lovely furnishings, they are horrible at everything after you make your purchase. They don't tell you the merchandise is coming from the far East and it takes an inordinate amount of time just to get the merchandise on a ship. Then you wait for it to get across the ocean etc. I could have purchased the exact same thing from many other sources and receive the goods in a timely fashion! Then they said they attempted a partial delivery but I was here the entire day and no such attempt happened! While they have a lovely web site I would rather go with a name I trust! Proceed with caution!

Excellent customer service

Paige and Ava at Scout & Nimble provided truly top-notch customer service during a recent order that could have easily become complicated. Instead, they made the entire experience feel smooth and well-managed from start to finish.

From our first touchpoint, Ava was kind, efficient, and professional, consistently advocating for our needs along the way. Paige’s expertise and product knowledge were invaluable in ensuring everything was handled seamlessly.

I’m incredibly appreciative of their support, and it’s clear that Scout & Nimble places a strong emphasis on exceptional customer service—something reflected in the many positive reviews they’ve earned.

process simple and easy to order

I ordered 3 lights. I accidentally order the wrong finish. I did read the return policy but I guess I didn't see where that you couldn't exchange. That was disappointing. I contacted customer support and Ava sent me one return label for 3 descent sized boxes and asked me to combine them into 1 box. I told her that couldn't be done and to please send me 3 return labels. Ava did not respond. I contacted customer support again and everything got taken care of. The return policy is a little strict so make sure that you get your order right the first time!

The Four Hands Isador dining table from Scout & Nimble is attractive but poorly made. After 3.5 years of minimal use and careful adherence to care instructions, the seams on both short ends have split—over 8 inches on one end and nearly a foot on the other. This is not minor wear and tear; the table is literally coming apart.
Scout & Nimble denied my request for a replacement or refund because the one-year warranty period had passed, and stated that “wood does naturally expand and contract over time, so some splitting is to be expected and normal.”
Splitting of this magnitude in a lightly used dining table at this price point is not normal. Labeling it as “expected” raises serious questions about Scout & Nimble’s product standards and commitment to its customers.
My experience reflects poorly on both the product’s craftsmanship and Scout & Nimble’s willingness to stand behind its products. Buyers expecting durability or accountability should think twice.

Such great product selection- Paige was incredible to work with. Efficient, helpful, friendly, knowledgeable- can't wait to get the items.

One of the best customer service experiences of my life. Scout & Nimble went above and beyond to help me find the perfect gift, and their responsiveness, kindness, and attention to detail were exceptional. In a world where great customer service is rare, they genuinely stand out. The quality of their products is incredible, and the experience from start to finish was seamless. I’m officially a lifelong customer.

It takes a long time to receive your product. I am very happy with your products and pricing but delayed shipping is a problem for me.

Fantastic, responsive customer service

Easy to order, excellent description

Customer Service was excellent! One chair came damaged and another missing. Hayley, from S&N, was so helpful and attentive in getting me 2 new chairs. And they came before the holidays, which was a huge bonus! Thank you!

I ordered 3 counter stools from Scout & Nimble; one came slightly damaged. I immediately reached out to the Customer Care Team, and they were extremely responsive, friendly and helpful. They replaced the stool free of charge and let me keep the old one. They respond in under 24 hours and are such a nice team to work with! The stools are also beautiful!

Hayley provided awesome customer service. The console we received arrived with a defect, and Hayley was very helpful as we worked together to identify the issue and discuss resolution. Her responses were quick, and I was totally satisfied by the exchange. We really like the piece of furniture and are glad to be able to ensure it will keep looking great.

An office cabinet we ordered was damaged from the factory when we unpacked, box showed no damage. Contacted customer service and I received a prompt response. They ordered a replacement, that day, and I received the new replacement cabinet quickly. Customer service was in contact with me, throughout the entire process of receive the replacement. Very happy with their rapid response and handling of the issue.

My light arrived with a small issue on the shade and they were quick to help and send a new shade! I know a lot of online stores drop ship these days and you have to give credit where credit is due on how quick they responded to making it right with me.