Let's be honest Pet Insurance is totally over priced & a rip off but we have to have it. The staff member was really helpful, price not bad for 2 dogs but there's not much difference between companie... Ver mais
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Disgusting organisation, before you sign with these cow boys, read the SMALL PRINT. Absolute rip offs and even after paying £2400 which they wouldn't cover, they said we couldn't cancel until next... Ver mais
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For the first time in my dogs life of 8 years she suddenly became very ill and needed urgent veterinary attention including a stay in hospital. As far as my wife and I were concerned we would do wha... Ver mais
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In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Ver mais
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Detalhes da empresa
Sobre Scratch & Patch
Escrito pela empresa
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Informações de contato
124 City Road, EC1V 2NX, London, Reino Unido
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Only just joined
Only just joined, so i cannot really comment yet. Everything is good so far but will review again should i need to use this insurance and how smoothly it goes should i have to claim. The price was very reasonable so hope it doesnt change too much..Thankyou
9 de maio de 2026
Resposta da Scratch & Patch
Hi Keith,
Welcome to the family! We’re so pleased to hear everything has gone smoothly for you so far and that you found the process straightforward and reasonably priced.
Should you ever need to use your policy, we’re confident you’ll be pleased with the supportive and straightforward service we aim to provide when pet owners need us most.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Resposta da Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. We’re really pleased to hear you’ve had a positive experience with us so far, and should you ever need to use your policy, we hope to provide the 5-star service we always aim to deliver.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Flawed Claim Process
Scratch and Patch whole system is flawed. Claim was logged by Vet, SAP asked for Bank Details which I sent, Over a week later you still are unable to track your claim on the portal. You can not speak to anyone on Live Chat re a claim and you have to call in. When you call in you get to 11 or 12 minutes of listening to music and then the line goes silent and nothing so you have to ring back. When you do speak to some one they say it will be in a few days and then by end of week and nothing happens
8 de maio de 2026
Avaliação não solicitada
Resposta da Scratch & Patch
Hi Roger,
We’re sorry to read about your experience. We have requested some additional information from you via Trustpilot so we’re able to look into this further for you.
Kind regards,
Scratch & Patch 🐾💙🧡
Excellent all round.
8 de maio de 2026
Resposta da Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. We’re so pleased to hear you had an excellent experience with us!
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
My first call to buy dog pet insurance…
My first call to buy dog pet insurance was with Daisy,
she was extreemly helpful explained everything that I needed to know and I decided to go ahead with the purchase.
My only observation which was no fault of the call handler was the IT.
I finished the call and went into the e mail and could not open my new details to read and agree .
After 2 attempts and waiting for sometime I had to phone Scratch and Patch again and explained the situation to a different person who again was very helpful. After 3 tries I continued to purchase dog insurance with the call handler on the phone.
6 de maio de 2026
Resposta da Scratch & Patch
Hi Jenny,
Thank you so much for taking the time to leave us such a lovely review about your experience with us. Welcome to the family! 🐾
It’s great to hear that Daisy was able to support you so clearly and make the process easy to understand — that’s exactly the kind of service we’re passionate about delivering. Hearing about your experience really does help give other pet parents confidence when choosing who to trust with their cover, so we truly appreciate you sharing it.
We’re sorry to hear you experienced a technical hiccup along the way, and we’ve taken this on board and will be looking into what may have caused the issue. That said, we’re really grateful you stuck with us and continued with your policy despite this — it genuinely means a lot.
I’ll be sure to pass your kind words over to Daisy and the wider Customer Services team, as feedback like this always goes a long way and is hugely appreciated.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Great Service
Great Service. My claim was dealt swiftly in a professional manner
29 de abril de 2026
Avaliação não solicitada
Resposta da Scratch & Patch
Hi Ferran,
Thank you for taking the time to leave us a review. It’s always great to hear when our customers receive the support and service we pride ourselves on delivering.
We hope your beloved pet is on the way to a speedy and successful recovery.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
I absolutely love Scratch and Patch
I absolutely love Scratch and Patch to be honest. I never expected to make a claim for my pet, but something unexpected happened and that was beyond my control. Scratch and Patch turned out to be a great choice for pet insurance. I can say this again and again.
Submitting 2 claims (one after another with rough total of £1,800) online were straightforward and easy, as long as all the documents were ready. Scratch and Patch kept me updated throughout the process, and as soon as the claims were finalised, I was informed right away and money in bank account within days. Scratch and Patch is completely hassle-free, and I will definitely continue insuring my pet with them. Happy customer.
25 de abril de 2026
Avaliação não solicitada
Resposta da Scratch & Patch
Hi Ed,
Thank you so much for taking the time to share this, it really does mean a lot to us.
We know making a claim is never something you plan for, so it’s genuinely great to hear that when something unexpected did happen, everything felt straightforward and easy to deal with. Being able to submit multiple claims without any stress and feel supported along the way makes such a difference.
It’s also really reassuring to hear you felt kept updated throughout and that everything was settled quickly once finalised. That kind of clarity and speed can take a lot of the pressure off when you’re already dealing with enough.
We really appreciate you trusting us to be there when it mattered, and for taking the time to share your experience.
If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
poor customer service
unfortunately a complete scheister company. i put in a claim (very modest) for £100 for diet food for my dog. the policy schedule they sent me stated we would cover £100 for diet food. they then argues that no this was only for kidney stones and it would not be applicable despite no wording in any of the documemnts they had sent me. Then many months pass by after initially submitting my claim, escalated and various service and complaints teams reply stating that its very clear on page 13 of the policy booklet which i dont seem to have a copy of and cannot access online. finally after 5months of asking for details and where this policy document lived i got a hyperlink and indeed it does state this, however i took the policy out based on the 3 documents i have in my customer portal. poor show from a Yank company. will be cancelling my policy pronto.
and thanks to Scruth and Pooth for their nice corporate reply. and no there is no need to escalate to your complaints department as they have sent me a reply which didnt answer my initial question or solve it. After finally searching through all my emails and there have been many I can finally find the wording you refer to. Went to my junk email. unfortunately this ALL WORDING document is not viewable in the customer portal which is where I was looking for the information. it took both the customer service and the complaints team many many months to work this out and give me a decision (laughable at best) which did not take into account the 3 documents I could view. for the sake of £100 and a really crud review the company will worm its way out of paying. terrible customer service. literally 7months to get an answer despite multiple emails. poor show
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Scratch & Patch
Hi Stu,
Thanks for taking the time to share your review.
We’ve looked into the concerns you’ve raised and we’re sorry to hear you feel this way about your experience.
Having checked your policy setup, we can see your full documentation — including your welcome email and policy wording — was issued at the point of sale. This is a standard step for all policies, regardless of when cover is set to begin.
In terms of cover, diet food is only included where it is prescribed by a vet to dissolve bladder stones or urinary crystals. This is outlined within your policy wording under Section A – Veterinary Fees and Alternative Treatment (page 11).
As also detailed in the policy, general diet food and supplements are not covered unless they fall within this specific criteria.
Your claim itself was assessed and finalised within normal processing times. Any delays you’ve experienced would likely relate to the complaint raised following the decision, as this would have been passed to our Complaints Team for a more detailed review, which can take up to 8 weeks in line with FCA guidelines.
We do appreciate this isn’t the outcome you were hoping for, and we’re sorry we haven’t met your expectations on this occasion. If you’d like us to review anything further or talk this through, please feel free to contact us directly via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Trialed Moneysupermarket and the…
Trialed Moneysupermarket and the additions to the policy compared to others swung my vote
1 de maio de 2026
Resposta da Scratch & Patch
Hi Mike,
Thank you for taking the time to leave a review!
It’s great to hear you took the time to compare your options and that what’s included in the policy helped make your decision. It’s important to feel confident in the cover you’re choosing, so it’s really nice to know we stood out for you.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Resposta da Scratch & Patch
Hi Ellen,
Thank you for taking the time to leave a review!
It’s great to hear that you found the site so easy to use — we’ve put a lot of focus into keeping things simple and straightforward, so you can get everything sorted without any hassle.
Thanks again for sharing your experience — it really helps other pet owners when they’re deciding on their next insurance policy.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
In 20 years of owning cocker spaniels I…
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out within 7 days. Their customers services team were also very helpful each time I called. It has made a difficult time far less stressful. Thank you Scratch and Patch.
18 de março de 2026
Avaliação não solicitada
Resposta da Scratch & Patch
Hi Kath,
That’s quite something , over 20 years without ever needing to make a claim.
We’re really sorry to hear how unwell your pet was, but it’s great to know that when the time did come, we were able to handle everything smoothly and get your claim paid quickly. We know how stressful those situations can be, especially with the added worry of vet bills, so it’s reassuring to hear we could take some of that pressure off.
It’s also lovely to hear that the team were there to support you each time you got in touch — I’ll be sure to pass your kind words on to them, they’ll really appreciate it.
Thank you again for sharing your experience, it does really help other pet owners consider us when looking for their next insurance policy.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
A good site all round
30 de abril de 2026
Resposta da Scratch & Patch
Hi Jacqueline,
Thank you for taking the time to leave us a review – we really appreciate it.
It’s great to hear you found everything good all round. We always aim to keep things simple, clear, and easy to use, so it’s lovely to know that came across in your experience.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Highly recommend Scratch and Patch
Highly recommend Scratch and Patch. I insure my three cocker spaniels with them and now my two rescued cats. Thankfully I’ve only made one claim and they were faultless. Wouldn’t use any other firm for my pets.
30 de abril de 2026
Resposta da Scratch & Patch
Hi Jennifer,
Thank you so much for taking the time to leave such a lovely review – it really does mean a lot to us.
It’s great to hear you’ve trusted us with both your cocker spaniels and your rescue cats, and even better that your claim experience was smooth and straightforward when you needed us. That’s exactly what we aim for when it matters most.
We really appreciate your recommendation and your continued support – it genuinely helps other pet owners feel confident choosing us to protect their pets too.
If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Excellent service customer service provided
Excellent customer service provided , quick and efficient
15 de abril de 2026
Avaliação não solicitada
Resposta da Scratch & Patch
Hi Mrs Little,
Welcome to the family!
Thanks so much for taking the time to leave us a lovely review – we really appreciate it. It’s great to hear you found the service quick, efficient and helpful.
If you ever need anything at all, just get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
They helped with kind efficiency
I signed up for a policy, then less than a week later, my cat went into health crisis and after... the policy was no longer needed. The people at Scratch & Patch kept the process simple and expressed their condolences. It was appreciated.
I would really consider using them should I ever need to again.
23 de abril de 2026
Resposta da Scratch & Patch
Hi Lana,
Welcome to the family!
Thank you for taking the time to leave such a thoughtful review. We’re really sorry to hear about your cat – that must have been such a difficult time.
We’re glad the team were able to make things a little easier for you and handle everything with care and simplicity when you needed it most. It really means a lot to hear that.
If you ever need us again in the future, we’ll be here.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Everything was easy to understand and…
Everything was easy to understand and helpful the price was very very good and the service on line was excellent
29 de abril de 2026
Resposta da Scratch & Patch
Hi Linda,
Welcome to the family!
Thanks so much for taking the time to leave us such a lovely review – we really appreciate it. It’s great to hear everything was easy to understand and that you found the price and online service spot on.
That’s exactly the kind of experience we want people to have when joining us, so it’s brilliant to know it came across that way for you.
If you ever need anything at all, just give us a shout via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Great company
Easy to set up, prices are amazing, haven't had to claim yet but got peace of mind that they will be helpful whenever and if ever I need to claim
31 de janeiro de 2026
Resposta da Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us such a lovely review. We’re so pleased to hear you found the setup process easy, the prices great value, and that your policy has given you peace of mind.
Knowing you feel reassured that we’ll be here if you ever need to claim means a lot to us. We always want pet owners to feel confident they have the right support in place.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Good quote
Good quote . Seems to cover all we need for our little doggy. Easy to setup on line . Down loaded the app for the policy . Hoping I’m not going to have to call on them during the year but hope the experience will be as good and easy as the joining the insurance service .
27 de abril de 2026
Resposta da Scratch & Patch
Hi Kathy,
Welcome to the family!
Thank you for taking the time to leave us such a lovely review. We’re so pleased to hear you found a quote that suited your needs and that setting up your policy was quick and easy.
It’s also great to know you’ve downloaded the app and have everything ready to go. We always aim to make things as simple and straightforward as possible, both when joining and throughout your time with us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Bad experience
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after the policy started, so I have cancelled my policy as what’s the point in having insurance with them??
They were very quick to reject my claim
21 de abril de 2026
Avaliação não solicitada
Resposta da Scratch & Patch
Hi Jason,
Thank you for taking the time to leave us a review of your experience.
We’re very sorry to hear about your experience and the outcome of your claim. We have managed to locate the claim in question and have asked our claims team to carry out a further review of the decision based on the concerns you have raised and the information available on file.
Once the reassessment has been completed, a member of the claims team will be in touch with you directly to update you on the outcome of the reassessment and any next steps that are needed.
We do apologise that your expectations have not been met on this occasion. Please leave this with us and we will look into this further for you.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
good price
good price , easy application very quick.
the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm everything then have to good to another page to check this i think some people could get caught out by this.
23 de abril de 2026
Resposta da Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us a review and for sharing your feedback.
We’re really pleased to hear that you found our prices competitive and the application process quick and easy. It’s great to know getting your cover in place was a smooth experience overall.
We also appreciate you highlighting your thoughts around the excluded breeds information. Customer feedback like this is incredibly valuable, and we’ll make sure your comments are passed on to the relevant team for review as we’re always looking at ways to improve the journey for our customers.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
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