SEAT UK Avaliações 

Appalling after sales customer service, support and empathy. Do not buy a Seat if you want peace of mind if your car breaks down! The tenuous relationship between the AA, dealerships and Seat Customer Service (the brand) allows Seat to distance themselves from any ownership of problems and as a brand do not support the customer or dealership in taking away the problem from the customer.
Top of the range Seat Terraco only a year old broke down on Christmas eve and had to be towed to dealership to be fixed. A hire car was provided. On return, 3 weeks later the engine management warning light came on so called Seat Roadside Assistance again. This time they refused to arrange for recovery to the dealership and I was told to drive the car with the warning light on to the dealership who didn't have a courtesy car available and couldn't look at the car for 5 weeks. Seat customer service told me there was nothing they could do and even though their manual says DO NOT drive the car with this warning light on were happy for me to take the risk! The nearest dealership is 40 minutes drive away and with no car to get home and no indication of how long it would take to fix despite having a record of the AA diagnostic I was left stranded with a broken car under warranty and a potential wait time of 5 weeks just to look at the problem.

Total incompetence from the moment the car developed a fault. Seat arona with 800 miles on clock wouldnt start saturday. Called seat assist, they sent out the AA. Couldnt do anything. They sent out seat technician. He said he needed part, would return monday. Returned monday couldnt rectify problem, so requested recovery and hire vehicle. Received no call to organise this as promised, so made several calls before recovery guy turns up Tuesday. Asked him about hire car, said he knew nothing about it but would sort it out. Had to call hire company after several hours, as noone called to organise from there end.hire Car turns up tuesday evening. Thursday, received a call from enterprise, telling me the seat dealer had contacted them to take the car off hire. I then called the dealer to ask if the car had been repaired. He said they wouldnt even be looking at it till the following Monday! I then asked why the hire car had been cancelled and he says he doesnt know what im talking about. I then learn my car had been taken to the wrong dealership 8 miles away from the one i requested! Asked seat assist for help, said head office would have to deal with it. After 30 minutes on hold, informed by them there was nothing they can do and i would have to call seat assist!!!!??? They then called the dealer, who said they are very busy and have no replacement car available. Im looking at 2 weeks without a vehicle i am paying 200 a month to lease, without a replacement. Im a key worker and there is no public transport to my work destination.
Totally flabbergasted and amazed at every aspect of this. Avoid seat at all costs.

Buying a new car is not always a rewarding experience, however I can only compliment Snows Seat of Southampton at making the whole experience a pleasant one whilst coping with the difficulties during the Tier3/Tier4 and second/lockdown period. I recently purchased a new Seat Ateca Xperience Lux from this dealership and the members of the sales team and management I met were very helpful in acquiring the vehicle and colour I wanted. I must commend Ryan Coat on his polite and efficient manner and overall excellent customer service during the whole sales transaction, many thanks to him. Even the collection of the vehicle and processing of the final documentation went smoothly under the difficult times of lockdown. 😷This dealership would appear to be very well organised for coping with these difficult times and look forward to future aftersales service with them.😎👍

New cars are expensive, but you'd hope that along with that expense you would at least get a car that is reliable for the first 5 years.

We bought a top of the range £38,000 Seat Alhambra back in 2016. Beautiful car, from a family point of view there simply is nothing that beats it.

Unfortunately we have had to spend countless days and hours with the dealer due to serious faults.

First one of the electric powered doors developed a fault within the first 18 months. Despite multiple examples of video evidence of the fault it took months for Seat to finally own up to the problem and fix it.

One month past the 3 year warranty period water began leaking into the cabin. This turns out to be a well known and very expensive (think £3000+) fault with the sunroof cassette. After weeks of threatening to take them to court they finally agreed a figure closer to £800 for the repair.

Now just 10 months later the sunroof cassette has once again failed.

The car has always been well maintained at the dealer, no accidents have occurred and the car has been, in their own words, "extremely well looked after" and yet we have had three major faults in the first 4 years of the cars life.

As much as I love the Alhambra I know longer trust the Seat brand and will not buy another car from them.

Polite and efficient staff even during COVID the staff at seat in Bolton were very helpful and accommodating the Seat Arona we got has everything you could need for a great price 👍🏼 Heated seats are my favourite

Had a Seat Arona, the technology version. Motorbility car for nearly 3 years from Seat, Johnsons in Liverpool, Pallmall branch.
I have had multiple problems with the car. The car has been into them a, few times over the last few years for repairs, mot and a service. But they have failed to fix the recurring problems on multiple times. Even when the car was towed to the dealership by the RAC, because it was not road worthy. And the RAC guy detected multiple problems with the car. The dealership contacted me to ask me to collect the car and it had been fixed. When I arrived there the next day to collect the car, it was still faulty and the paperwork I got from them said, the front drivers side tyre was getting low on tread with no mention of any other repairs or problems. Even after being told, what had been replaced and repaired, which was the main switch /fuse for the automatic gearbox. The car still had multiple UNKNOWN warning messages on its display and warning lights. When going back into the dealership to report, that the car was still faulty, I was told, it was fine when put in the parking spot for me to collect a, few hours earlier that day. They have still got the car and I have basically told Motorbility, I do want the car back, I will be getting my new car at the end of this month, November from another well-known car dealership. Totally disappointed with the Seat car and the dealership in failing to sort this ongoing complaint out.

2nd year in a row I've been quoted a 4 figure sum from Aberdeen seat just to get car through its mot. Got a second opinion from another garage this time and it's cost me a fraction of that. Including a broken spring which wasn't even on their report.
Very disappointing.

My partners Seat ateca just went out of the 3 year warranty period by 1 month with a coolant failure in the water pump. The vehicle has completed 24K miles. Seat will not offer any goodwill payment whatsoever at this point in time and the garage is not even considering it. What a shocking service.

Edit: I escalated this with the garage and managed to get a discount. Seat also contacted me as i has a compliant opened. Seat agreed to a further discount given the circumstances. I have edited the rating to accomodate for this.

We have a Seat Arona, perfect car for just me the wife and the occasional grandchildren. Constantly get 50+ to the gallon. Had a problem with warning light coming on. Stopped off at Braintree dealership. Where I was greeted by Jackie, and Lee. Two of the nicest people you could ever wish to meet. I received the best customer service I’ve ever had. Whilst the car was being looked at, I was provided with a courtesy car. When the small fault was rectified they delivered our car. Perfect customer service. I will use this dealership in the future, many thanks ☀️☀️☀️😎👍

Car in for service and MOT in July this year, having problems this week,put car into Aberdeen,was told there were a few problems! Cost to work £500,was sent a video of work being done and was told there was more work needed,total now £1,100.00,car 5 years old, low mileage,anyone else had similar problems

I ordered a new Seat Leon from Specialist cars in Aberdeen at the beginning of July. Was told it would be ready by the beginning of August. Then in August was informed that it wouldn’t be ready till the end of September! It’s now mid October and I’ve just called them to cancel my order! The sales team would never return my calls, the people on the switchboard were rude and aggressive. This was meant to be my first motability car and I was left without transport because they wouldn’t take my car as a trade in towards the down payment so I had to sell it before the beginning of August when I expected to get my car. As a disabled person I’ve basically been stuck at home over the entire summer because of this companies misinformation and downright lies! I will never buy a Seat again. The Leon is a great car spoilt by a terrible company with useless customer service!

I had my car serviced at city gate Reading recently and my experience was very positive. I have dealt with James on 2 occasions and both times he was helpful and professional. I would recommend them.

Hi all, Went to see a Seat Leon, started the car, it ran for about 5 mins and then we turned the engine off and opened the oil capo and loads of smoke came out of it - signifying that the engine had a failed head gasket. Also the car showed signs of having been in a front and rear impact. Terrible waste of time and how can a main dealer be selling a vehicle with a knackered engine !

If they suggest a cambelt and water pump change after a service amonst other horribly expensive jobs please go away and research your engine and / or shop around for cheaper quotes. I was told my car needed a cambelt change for just under £600 when it is in fact a chain driven engine so not needed at all. Seat didnt tell me this, Kia did. Later confirmed with a Seat mechanic that Kia were right.

I was also told by a Seat mechanic that sales team added the Cambelt to my list of repairs and they're not qualified to add repairs like this??? Weird!

Absolutely sick of this car! I’ve owned a Seat Leon Cupra 290 2016 for the past 3 & 1/2 years and I must say I wouldn’t recommend anyone to buy a Seat it probably had the most problems of any car I’ve owned. Build quality is terrible has had rattles from doors since owning, also rattles when Cupra mode activated from fake throttle speaker so had to have that deactivated (Rattles took 4/5 visits to get fixed) , water leak from the oil cooler (covered under warranty), window switch pack failure (Auto function doesn’t work), tailgate in winter doesn’t open, inner windscreen freezes up in winter and now paint corrosion on both front door sills and door. This has been looked at confirmed as a defect but as the car is out of the warranty Seat will not cover it. Jeez The car is 4 years old and has corrosion coming from under both kick plates and on the edge of the door. I have been advised by customer relations that if I want to dispute my case I have to pay for an independent inspection at Paint Vehicle Warranty inspection which starts from £135. Joke! I feel like since the car is now out of warranty Seat want nothing to do with you even though I’m still paying over £300 a month for the car!
Not happy at all with the shoddy service and this will be the last time I pay a premium for a Seat vehicle!

Seat Leon boot lock failed in February had to wait till march to get it looked at could not fix same day wanted to keep car for days so spoke to driver line due to covid no fix till 1st week in September at local garage just called and guess what they will have to confirm boot lock broken?? Even though they already know it's broken!! What?? That makes no sense so for a boot lock I will be without my car again Do not buy Seat it's a well know fault and this is a lease car so no boot for six months plus! I will never ever get another Seat/VW/Audi/Skoda ever again something so simple and small just don't care Seat Driverline you are beyond useless

Just got my mobility car seat tarraco from motorvoge Northampton. Stephan who dealt with me from first chosing my car through to collection was first class I can not recommend this dealer enough all staff were polite and helpful but I give a full 5 star review as they even filled my car up with fuel for me on collection which helped greatly as I was on my own and had no carer with me to help.thankyou so much for everything and will look forward to the future as a customer.first class

Quite simply the most appalling level customer service I have ever encountered. 3 weeks of constant attempts to book in for 1st service and warranty repair work (delivery damage) and 1.5tsi Engine 'kangarooing issue' on a new Leon FR met with arrogance, incompetence, denial, outright lies and eventually being told by the Dealer Principal of Seat Doncaster I am not welcome at the dealership. A breathtaking level of incompetence and a shocking indictment of the Stoneacre franchise / Seat brand. Strongly suggest potential customers avoid.

I have just bought a 12 month old Seat Leon FR Sport from Marshalls in Cambridge. The car has only covered 4000 miles and is an ex Seat car. So far I absolutely love it, comfortable, responsive and economic. Marshalls were fine to deal with, they are a competent car dealer and I would buy from them again. Overall a good experience

A very bigger thank you to Sonia Rice for your her excellent customer service and care!! 100% on point!
I brought my car in for an MOT this morning and greeted with great enthusiasm by this lady.
Thank you Sonia for your hospitality. Thank you SEAT for your all-round service as per usual!!
R. Dillon