REAL subscription terms insufficienlty highlighted before signing up. even deliberately NOT highlighted???Paid £1.75 ( or sim) for a manual and thought that was that. 3 months later I noticed an unexp... Ver mais
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Veja o que dizem as avaliações
When you can sell your soul for £24.90 per month until cancellation it says all you need to know about this company and everyone working there. I'm gonna guess the business model is based a... Ver mais
A empresa respondeu
Similar to other customer complaints, I downloaded a manual at £1.49 and now I see that they are about to charge me for a full subscription. I have messaged them twice to see if they will r... Ver mais
A empresa respondeu
I am so sorry that I did not check out this ‘company’ on Trustpilot before trying to purchase a second manual for our washing machine. I think it would have saved me £74.70 in a subscription that due... Ver mais
A empresa respondeu
1,1
Muito Ruim
340 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Subscription scam
28 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We’re sorry to hear about your concerns. Please note that we offer a trial period before any subscription begins so users can try our service without commitment.
If you have any questions or need assistance, please contact us at support@secondmanual.com or call +44 20 80 68 15 98 (Monday to Saturday, 8 a.m. to 8 p.m.).
Best regards,
The SecondManual Team
Total con
Rating = -1.
Same as everyone else - thought I'd paid 1.49 for a manual then discovered it was a subscription. Total con and I don't understand how this is not illegal
28 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We’re sorry to hear about your experience and understand your frustration.
Please note that our service offers a trial period before any subscription is activated, allowing users to explore the platform risk-free. We regret if this was not clearly communicated at the time of purchase.
We invite you to reach out to us at support@secondmanual.com or by phone at +44 20 80 68 15 98 (Monday to Saturday, 8 a.m. to 8 p.m.) so we can review your case and assist you promptly.
Best regards,
The SecondManual Team
I am appalled that having asked for a…
I am appalled that having asked for a washing machine manual and paid the £1.49 that this company in addition subsequently took £24.90 from my account for a subscription.
I clearly did not wish for this and would advise anyone to steer clear of them. I have been in touch with my bank and have emailed secondmanual regarding a refund.
14 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We are truly sorry to hear about your experience and understand your concerns.
Please note that our service includes a trial period before any subscription begins, allowing users to try the platform before committing. We regret if this was not clear during your purchase.
We encourage you to contact us directly at support@secondmanual.com or by phone at +44 20 80 68 15 98 (Monday to Saturday, 8 a.m. to 8 p.m.) so we can review your case and assist you as quickly as possible.
Best regards,
The SecondManual Team
WHAT A BUNCH OF CON ARTISTS! BEWARE!
Conned into making a £1.49 payment for a non-existent mobility scooter manual, then when I complained they also told me about the surreptitious £24.90 subscription scam. I have repeatedly emailed with them to no avail, there is just no acknowledgement that they have not provided the manual I bought & refuse to refund my money. I also don’t trust the cancellation process on their website.
AVOID AT ALL COSTS!
22 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Lynda Evans,
Thank you for sharing your experience. We are very sorry to hear about the difficulties you’ve encountered.
Please be assured that we take your concerns seriously. Our subscription terms are clearly explained during the purchase process, and our service can always be tested before any commitment. We regret if this was not clear in your case.
Regarding the manual you ordered, we would like to investigate your order to resolve the issue and discuss a possible refund. Please contact us directly at support@secondmanual.com or call us at +44 20 80 68 15 98,
Monday to Saturday, from 8 a.m. to 8 p.m.
We appreciate your patience and hope to find a satisfactory solution.
Best regards,
The Second Manual Team
Everybody else says it
Everybody else says it - only wanted one manual at £1.49, charged a monthly subscription for £25. Rotten cheating scammers.
21 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Jacqui,
Thank you for your message. We are sorry to hear about your concerns.
Please note that our subscription terms are clearly presented during the ordering process, and our service can always be tested before any commitment. We understand that this might not have been clear enough, and we apologize for any confusion caused.
If you have any questions or wish to discuss your situation, please contact us at support@secondmanual.com or call +44 20 80 68 15 98,
Monday to Saturday, from 8 a.m. to 8 p.m.
We are here to help and look forward to assisting you.
Best regards,
The Second Manual Team
AVOID
What an absurd and crooked business. They took money for a manual they said they had...then said they did not have it. Avoid at all costs.
20 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Patrick Cadell,
Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience.
We strive to provide accurate information about the availability of manuals and regret if there was any confusion or inconvenience. Please know that we are here to help and would like to understand more about your situation to find a solution.
Feel free to contact us at support@secondmanual.com or call us at +44 20 80 68 15 98,
Monday to Saturday, from 8 a.m. to 8 p.m.
We appreciate your patience and hope to assist you further.
Best regards,
The Second Manual Team
This is a TOTAL SCAM do not use them.
Paid for a manual which wasn't available. Only found out it was a subscription when I closed the account. This is a TOTAL SCAM do not use them.
16 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Richard French-Lowe,
We’re truly sorry to hear about your experience and understand your frustration.
Our service is designed to offer access to a wide range of manuals through a trial period before any commitment, and we regret if this was not clearly understood in your case. If the manual you were looking for was unavailable, this certainly doesn’t reflect the quality of service we strive to provide.
Please contact us at support@secondmanual.com or by phone at +44 208 0681 598.
We’re available Monday to Saturday, from 8:00 a.m. to 8:00 p.m., and we’d be happy to review your situation and assist you further.
Very best wishes,
The SecondManual Team
A dubious method of obtaining payment.
Like other reviewers commenting on the secondmanual website, I paid an initial fee for a manual and two days later was automatically charged a monthly subscription fee of £24.90. They have now agreed to cancel further subscriptions but not the first one. I questioned this method of obtaining payment and was told the option to cancel a subscription within 72 hours is shown on their website. However, It is very unlikely that most people looking for a manual will want or need to pay a significant monthly subscription fee. The conclusion must be that it is a highly questionable method of obtaining additional payments from their customers
3 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Andrew Stevens,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
Please note that our service includes a trial period that allows users to test the platform before committing. The subscription terms, including the cancellation window, are outlined clearly during the process, but we understand that this may not have been sufficiently visible in your case.
We would be happy to take another look at your file and assist you further. Please feel free to contact us at support@secondmanual.com or by phone at +44 208 0681 598.
Our team is available Monday to Saturday, from 8:00 a.m. to 8:00 p.m. to help clarify any concerns.
Very best wishes,
The SecondManual Team
Suckered into making a £1.49 payment…
Suckered into making a £1.49 payment for a non-existent manual, then discovered the surreptitious £24.90 subscription scam. Bank have to freeze or cancel credit card, rather than target this company for individual blocking. Through and through scam, and I certainly don’t trust the cancellation process on their website.
15 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Ritchie Davies,
We’re truly sorry to hear about your experience. Please note that our service includes a trial period, which allows users to test the platform before making any commitment.
We understand your concerns and would be happy to look into your case in detail. If you have any doubts about the cancellation process or need support, please contact our team directly—we are here to help and ensure everything is handled properly.
You can reach us at support@secondmanual.com or by phone at +44 208 0681 598, from Monday to Saturday, 8:00 a.m. to 8:00 p.m.
Best regards,
The SecondManual team
Clearly scammers
Clearly scammers. I have instigated an order against the company to retrieve the money taken.
10 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We're sincerely sorry to read about your experience and understand your frustration. Please know that our service includes a trial period designed to allow users to test the site before committing.
We take all feedback seriously and would be happy to review your file and assist you directly. Please don’t hesitate to reach out to us so we can clarify the situation and help resolve it.
You can contact us at support@secondmanual.com or by phone at +44 208 0681 598, from Monday to Saturday, 8:00 a.m. to 8:00 p.m.
Best regards,
The SecondManual team
This site is a bunch of shameless thieves and crooks. Typical scam !
This site is a bunch of shameless thieves, crooks and scammers !! Therefore they should be closed and banned.
My bad experience with them is pretty much similar to most of the stories I've read from other unhappy customers.
I ordered an user manual for a multifunction tester for which I was charged £1.49 so I paid using my bank card. Further to the transaction I was informed that shortly I will receive an email with the details to login on the website to download the pdf format manual. This never happened so I called the customer service to make enquiries about how I can get the material I paid for. They told me then to send an email with the last 4 digits of the card I pays with and they will reply with the manual attached. I paid for this purchase on 03.06.2025 after 8PM when customer service was closed so I called them next day morning. I finally received after a while the email from them with the pdf file attached. That was on 04.06.2025.
Next day, on 05.06.2025 I tried to pay to a store I buy regularly from but the payment was denied because my card was luckily frozen by the bank because of a suspicious transaction as someone tried to withdraw a payment of £24.90 from my card. I went then online and noticed that the payment was requested by the same company I paid the £1.49 for the manual. That happened out of the blue without any notice or invoice or communication which in legal terms is called theft.
I called the straight away customer service to request explanations and a lady with a bad attitude tried to fool me asking me for a copy of the transaction. Obviously I didn't fall for that trick and I demanded to tell me how they dare to request payment for something I never received prior notification or invoice. In that moment the customer service representative became irritated and raised the voice advising me to call for further assistance Monday to Saturday between 8AM till 8PM. This is a typical behaviour of fraudsters.
Please write as many experiences as possible to make people aware about this crooks.
5 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello,
We’re truly sorry to read your message, and we fully understand how upsetting this experience has been for you.
Secondmanual is a legitimate service designed to provide fast and simple access to digital manuals. When placing an order, a no-commitment trial is indeed activated — this allows users to test all features of the service before choosing to continue. That said, we understand this may not have been as clear as it should, and we sincerely regret any confusion caused.
We’re also concerned about your interaction with our support team. Respect, patience and professionalism are values we take very seriously, and your comments are being reviewed internally.
We’d like to carefully examine your file and provide a fair resolution. Could you please contact us again at support@secondmanual.com or by phone at +44 208 0681 598. Our team is available Monday to Saturday from 8:00 AM to 8:00 PM, and we’re committed to offering real, individual support — not automated responses.
Thank you again for your feedback. We genuinely hope to restore your confidence in our service.
Have a great day,
The Secondmanual Team
Scammers
I have also been charged for "premium access" which I didn't subscribe to. I had initially paid for a manual, which they sent wrong one, I rang customer service who I argued with, no apology from them, but at least he did cancel premium access future payments, but I still seem to have to stomach £24.90 charge. I think this is a scamming company. Also I tried to email them but it has come back as email address not recognised. I also note on reply from them regarding reviews, it is the same automatic response.
6 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Dear Lesley Rochelle,
We’re genuinely sorry to read about your experience — it's clearly far from what we aim to deliver.
Our service includes a no-commitment trial period, precisely to allow users to explore the platform before deciding whether to continue. We're sorry if this wasn't clear enough at the time of your purchase.
You should of course never have received the wrong manual, and if there was any confusion or lack of empathy during your call, please accept our sincerest apologies — that is not the standard we hold ourselves to.
We hope to hear from you soon and thank you for your feedback, which helps us do better.
Please don’t hesitate to reach out to us at support@secondmanual.com or by phone at +44 208 0681 598, available Monday to Saturday from 8:00 AM to 8:00 PM.
Have a great day,
The Secondmanual Team
Unprofessional conduct
Paid £1.49 for a manual and was told my search for the manual was 100% complete and was also told, ‘Your manual is available now’
However, they not only did not have the correct manual, they then proceeded to charge me a monthly fee of, £24.99 for services not provided.
In a bid to take money they should not have taken, this company has done more damage to their reputation.
4 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Tony Alleyne,
Thank you for sharing your concerns. We sincerely regret the inconvenience you’ve experienced.
Please be assured that our platform allows users to test the service before any ongoing subscription is applied. We strive for clarity and transparency in all our communications, but we understand that this may not always be immediately clear.
Our customer service team is committed to helping you with any issues, including subscription management and support for your manual search.
Please don’t hesitate to reach out to us at support@secondmanual.com or by phone at +44 208 0681 598, available Monday to Saturday from 8:00 AM to 8:00 PM.
Have a great day,
The Secondmanual Team
This company is a rip off
This company is a rip off. I only gave 1 star because it won't let me go any lower, otherwise it would have been a minus. I paid less than £2 for 1 manual, and then, for the next 2 months they took £24.90 each time before I realised it. So , in actual fact, I paid over £50 for 1 manual.
A total rip off company.
3 de junho de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello David Marsden,
We are truly sorry to hear about your experience and understand your frustration.
Please note that our service offers a trial period allowing users to test the platform before any ongoing commitment. We always strive to ensure full transparency regarding subscriptions, but we understand this can sometimes be unclear.
Our customer support team is available to help you resolve any issues and provide assistance with cancellations or questions you may have.
Feel free to contact us at support@secondmanual.com or by phone at +44 208 0681 598, Monday to Saturday from 8:00 AM to 8:00 PM.
Have a great day,
The Secondmanual Team
Misleading Charges
Misleading Charges — Auto-Subscribed Without Clear Consent.
I made what I thought was a simple, one-time purchase of a user manual for £1.49 — only to discover days later that my card had been charged an additional £24.90 for a so-called “Premium subscription” I never knowingly signed up for.
At no point during checkout was it made clear that this purchase would enroll me in a recurring service, nor was the cancellation window (72 hours) highlighted in any transparent way. It felt deceptive by design.
When I contacted support, I was told this automatic subscription was “in the terms” and it was my responsibility to cancel it. That is unacceptable. Passive consent buried in fine print is not valid, informed consent.
After reading reviews from others, it’s clear I’m not alone. This appears to be a pattern of exploitative billing practices — quietly enrolling users in paid subscriptions and hoping they won’t notice until after they've been charged.
If you’re considering buying from this site: be extremely cautious. You may end up paying far more than you intended — and good luck getting a refund.
28 de maio de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Ekwo Samuel,
We sincerely regret to learn about your experience and understand your concerns regarding the subscription charges. Our goal is to provide a clear and transparent service for all users.
Please note that the possibility to test our service without any engagement is available before any subscription is activated. We encourage you to reach out to our support team so we can review your case personally and explore possible solutions.
You can contact us at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8:00 AM to 8:00 PM).
Thank you for your feedback, which helps us improve. We remain at your disposal.
Best regards,
The Secondmanual Team
DO NOT USE
Like previous users wanted a manual and inadvertently subscribed. Contacted company and asked for refund and they have refused. A complete scam.
26 de maio de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Mrs Holland,
We’re sorry to hear about your disappointing experience. Our intention is never to mislead, and we understand your frustration.
Please remember that our service can be tested before any subscription commitment. We encourage you to contact our support team directly so we can review your case and try to find a suitable solution.
You can reach us at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8:00 AM to 8:00 PM).
Thank you for your feedback. We hope to assist you soon.
Best regards,
The Secondmanual Team
Shocking
Shocking - this site should be removed !!
Had to give 1 star to enable me to write this but if i had the choice it would be minus starts !!!
What a cheating scam this is !
26 de maio de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Mrs Wild,
We are truly sorry to hear about your negative experience. Our goal is to provide a transparent and trustworthy service, and we regret that you feel otherwise.
Please note that you can test our service before any commitment. We invite you to contact our support team so we can better understand your situation and assist you accordingly.
You can reach us by email at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8:00 AM to 8:00 PM).
We hope to resolve this with you quickly.
Best regards,
The Secondmanual Team
I also was ripped off by this company
I also was ripped off by this company. Wanted a manual for my cooker which was £1.40 approx and inadvertently clicked the subscribe button . They never sent an email acknowledging my subscription and refused to reimburse me. Time I discovered this I was nearly £50 out.Don't deal with them it's a scam. They said they would get in touch , needless to say they haven't
28 de março de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Marion,
Thank you for sharing your experience. We’re sorry to hear that you encountered difficulties with our service and understand your frustration.
Please know that you can try our service before fully committing, so you can be sure it meets your needs. We encourage all customers to reach out directly if they have any questions or concerns.
We would like to assist you personally to resolve this issue. Please contact us at support@secondmanual.com or call +44 208 0681 598 (Monday to Saturday, 8 a.m. to 8 p.m.), and our team will do their best to help you.
Have a great day,
The Second Manual Team
If I could have left minus stars I…
If I could have left minus stars I would have done so.
These people are fraudsters and CRIMINALS.
I have purchased manuals from other web sites without any issue. I paid £24.90 for a downloaded Zanussi washing machine manual. They have invoiced five consecutive months before I discovered this fraud.
Apparently the credit card company can do nothing without actually cancelling the card. If the banks put their house in order they should be able to put this company on a black list.
24 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Michael Antonis,
We are truly sorry to hear about your experience and understand your frustration. We take such concerns seriously and encourage you to reach out directly to our support team at support@secondmanual.com or by phone at +44 208 0681 598. We are available Monday to Saturday, from 8 a.m. to 8 p.m., and will do our best to assist you.
Please know that your feedback is important to us as we strive to improve transparency and customer satisfaction.
Very best regards,
The secondmanual.com team
Premium Access Scam
Yes, a scam indeed. Just spotted the £24.90 charge on my account and then found this had been going on monthly since January (5 months). They claim I signed up for “Premium Access” when I paid £1.67 for a manual. They have’generously’ cancelled future payments but will not return those already made. Beware!
15 de maio de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hello Michael,
Thank you for sharing your experience. We’re sorry to hear about the unexpected charges and understand how frustrating this situation must be. Please note that our terms mention the subscription details, but we agree it should be clearer and more transparent.
If you have any questions or need further assistance, feel free to contact us at support@secondmanual.com or by phone at +44 208 0681 598. We’re available Monday to Saturday, from 8 a.m. to 8 p.m.
Very best regards,
The secondmanual.com team
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