REAL subscription terms insufficienlty highlighted before signing up. even deliberately NOT highlighted???Paid £1.75 ( or sim) for a manual and thought that was that. 3 months later I noticed an unexp... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
When you can sell your soul for £24.90 per month until cancellation it says all you need to know about this company and everyone working there. I'm gonna guess the business model is based a... Ver mais
A empresa respondeu
Similar to other customer complaints, I downloaded a manual at £1.49 and now I see that they are about to charge me for a full subscription. I have messaged them twice to see if they will r... Ver mais
A empresa respondeu
I am so sorry that I did not check out this ‘company’ on Trustpilot before trying to purchase a second manual for our washing machine. I think it would have saved me £74.70 in a subscription that due... Ver mais
A empresa respondeu
1,1
Muito Ruim
340 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Reporting on this on behalf of a family…
Reporting on this on behalf of a family member.
This site is clearly a scam, designed to part unsuspecting people with their hard earned cash. Sure they may have something in their T&Cs....but that is disingenuous at best....as small print is very easy to miss.
Rule of thumb is....NEVER BUY A MANUAL. Most decent manufacturers will provide manuals for free. Most manufacturers have support forums.
Avoid sites like this like the plague
26 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Scammers
I put in details online for a manual for an appliance. They said it was in my account for £1.49. I n logged in to my account but there is nothing there. I contacted the company and they said 'we need information about the appliance you are looking for a manual for' - which of course they had already had. Three days later I then noticed a transaction on my debit card for a fee of £24.99 which the bank correctly flagged as fraud and stopped. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES
26 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Avoid like the plague,it's a scam
22 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
The £1.49 manual is a scam. -- do not trade with this company
As with all the other review this company are a scam
you pay for a simple manual for an appliance.....this is a trojan horse ...they then use your bank details to sign you up for a MONTHLY subscription for £24.90 .....
BEWARE this is a SCAM
19 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Avoid like the plague
Avoid like the plague. I had to get my bank involved to get a refund after they took £24.90 for a monthly subscription I did not sign up too. When I told them I had raised it with my bank they offered a refund but only if I stopped my claim with the bank and sent them proof I'd done it !!!!!! Err no, you refund me then I'll stop it .... they didn't but luckily my bank sorted it.
18 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Second Manual company is a scam
This company is a scam. Like all the other comments about it I applied for a specific manual that initially they said they had and I paid £1.49. I never received the manual and then they charged me a further £24.90.They have refused to refund me. Do not use this company it is a scam
17 de dezembro de 2024
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
DO NOT USE THIS COMPANY THEY ARE…
DO NOT USE THIS COMPANY THEY ARE SCAMMERS
I paid £1.49 for a manual, which when it arrived was just safety instructions then 4 days later £24.90 was taken from my account
I called them and the lady said I had signed for a subscription every month and I should read what I was signing for. I told her they were nothing but scammers and she said unbelievably please do not be nasty about our company
DO NOT USE
16 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Crooks Charged £1.49 for manual and…
Crooks Charged £1.49 for manual and then a further £24.90. Now got to try to retrieve this payment and stop further ones.
8 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Fraudulent site
Fraudulent site, stay well away. Asking £1:49 for a manual gives them access to your bank details. Then to enrole you, without permission, for a monthly fee of almost £30 shows exactly what they are up to. Luckily, my bank queried this transaction and put a block on it.
14 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi David O'Brien,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Secondmanual =SCAMMERS😢🤬
I bought a brand new HP printer that had no proper. Guide to it. So I went online and found these fraudsters. I paid the stated charge of £1.49 and bought the manual. Today to my horror they’re trying to take £29.50 pending on my. Bank account. There was no agreement, knowledge, permission or awareness of this. I am a disabled pensioner and certainly cannot afford this. Even worse in an an earlier review I see that this a trick subscription of £29.90 a MONTH !!!
Please do not use these scammers as you’ll loose money. I’m just going to see what I can do to stop this theft and fraud and make them known all over social media.
Update 14 Jan
Contacted them by phone on the 10th January.
They promised they wouldn’t take the money and would stop the transaction and unsubscribe me from their plan.
Guess what? Yes. They’ve taken the money today. I’m going to contact my bank to see if there’s anything they can do.
It’s also funny that straight after my review they received a tremendous review with 5 stars ???
10 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi LINDA,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Very sharp practice
Very sharp practice ! 💩
I Paid £1.49 to secondmanual.com for a manual and 4 days later I get a text from my bank saying suspicious activity on my account, it turns out these jokers tried to take £24.90 out & it's set up to come out every month ?
When I ordered my manual I didn't agree to any subscriptions, why would I agree to pay £24.90 a month for an item that costs £1.49, that amount would buy me nearly 17 manuals every month, what a joke !
Why aren't trading standards all over these rogue firms and prosecuting them ?
I asked them to cancel it forthwith !
Tim Fryer.
6 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi Mr Fryer,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Total rip off
Total rip off. £1.49 for what you think is the manual, then find they take £24.90.
AVOID LIKE THE PLAGUE!!!!!
5 de janeiro de 2025
Avaliação não solicitada
Resposta de Secondmanual
Hi Veronica Dunn,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Wish I had read the reviews
Wish I had read the reviews. Exactly the same experience. Paid the £1.49, didn't have the manual I wanted. Did not see renewal words. No refund. So yes it is a con.
30 de dezembro de 2024
Avaliação não solicitada
Resposta de Secondmanual
Hi Michael Tomlinson,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Its a con
Its a con. They charge you £1.49 immediately, confirm purchase and advise manual will be sent. Then when you try and pursue your purchase the website states manual is unavailable. Small print states if you don't cancel within 72 hours, you will be charged £24.90 per month ongoing. Its a complete rip off.
31 de dezembro de 2024
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Avoid this trader
They sent me a (digital) manual for my dishwasher but it was unintelligible. It was a mixture of French (I am in the UK), poor English and some gobbledegook. I paid £1.49 for this but, unknown to me at the time of ordering the manual, this was a recurring payment. After receiving the "manual" I read the reviews on this site and contacted my bank who confirmed that this was a recurring payment of approx £24 (the bank told me the amount but I did not make a note of it so can't precisely remember it) and I was able to stop it. I hope also to raise a dispute on the £1.49 but I have to wait for that. This 'company', if it is a company is not sending genuine second manuals. I recommend not having anything to do with them.
27 de dezembro de 2024
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Be WARNED
Be WARNED, do not use this company unless you read the small print as you will be charged a £24.90 subscription fee.
28 de dezembro de 2024
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Stay away from this con!
Like all the other reviews say, it's a huge rip off. Again like others have said we paid £1.49 for a manual that they didn't have but you don't know that until you've paid. We thought ok we've lost £1.49 then a few days later noticed £24.90 subscription charges that we didn't agree too!
22 de dezembro de 2024
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Please AVOID this company like the plague.
On 23rd Dec. I purchased a manual for £1.49 using the secondmanual site. Although told the manual was available and ready to download nothing happened until several hours later by which time I thought something had gone wrong and had managed to find another manual online free. I wasn't going to get too annoyed at wasting £1.49. Coming back from a Xmas break I noticed secondmanual had taken £24.90 from my bank yesterday, Boxing Day. I rang them immediately to complain and the agent was far from helpful or friendly. I'm usually so careful when ordering online but definitely didn't see anything on their site suggesting that a monthly subscription would be taken. It might not be an illegal method of selling but it's definitely a very well thought out method to trick or scam. Please AVOID this company like the plague.
Update. Following the secondmanual reply to this review a few days ago I contacted them as suggested and have received a refund which is already safely in my bank. I've checked their homepage and it appears that they've also started to display their T&Cs clearly. One can only guess what has prompted this attempt at damage limitation but if it prevents any other person being hoodwinked I for one will be more than pleased.
26 de dezembro de 2024
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Avoid like the plague
Avoid like the plague! I didn't even see the obscure subscription charge of £24.90 that others have reported, having paid the £1.49 for the manual download. Note also that they only let you know the manual isn't available - after you've paid for it! Another example of underhand business method where the customer comes last. One star is too much but I couldn't see how to give zero. So that's me down £26+ - lesson learnt.
I note that these reviews are meant to help businesses improve, but I'm pretty confident this (and others) will fall on deaf ears. Unsubscribed!
27 de dezembro de 2024
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Do not use - a rip off!
Buried deep in the top page of the website is the '72 hours or we charge you £24.90 condition'. No mention of it in any of the following emails, all of which only talk about £1.49 for the manual, with no mention of the 72 hours condition. I have cancelled the subscription, and feel totally ripped off.
21 de dezembro de 2024
Avaliação não solicitada
Resposta de Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.