Second Nature Avaliações 7.883

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Appalling experience. I am skilled in computer work but despite several hours, and around 50 emails over 2-3 weeks to varous AI "helpers" I have been unable to log into the site after my first, initi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It has helped changed my relationship to food. No diet or calorie counting. A healthy way to eat that works for me. The support is 1st class. All questions and queries are answered by the great coa... Ver mais

Avaliado com 5 de um total de 5 estrelas

The NHS gave me the opportunity to participate in this excellent programme. Over the 9 months I lost 8 kilos, dropped a dress size and am no longer in the prediabetic category. Most importantly, there... Ver mais

Avaliado com 5 de um total de 5 estrelas

Plenty of helpful tips, apps to help with Recipes, exercise, weight plans and a personal coach to chat to about any problems or questions. Communities to chat to if you need help with anything or just... Ver mais

Detalhes da empresa

  1. Serviço de fitness e nutrição
  2. Nutricionista
  3. Serviço de emagrecimento
  4. Programa de bem-estar

Informação fornecida por fontes externas variadas

Create new healthy habits and lose weight with Second Nature.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

8 mil avaliações

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Avaliado com 5 de um total de 5 estrelas

A lifestyle change not a quick fix

I wanted to try weight loss medication to help me lose weight but wanted in properly managed and not just purchasing something online. The program checked my medical records with my consent and the dietician is available weekdays to help with support and advise about managing diet and the side effects of the medication. A pharmacist checks your progress and issues and will jointly with you determine if an increase in medication is the right thing.this program is also endorsed by the NHS which is comforting. The program is helping me to establish healthy, maintainable habits which are become a life style change and not just a quick fix to lose some pounds . I highly recommend the program if you want to use medication to achieve a change in the way you both eat and see food

2 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Amazing Programme

Second Nature has been a genuinely transformative experience for me. The programme is thoughtful, supportive, and refreshingly realistic. I appreciated how the daily lessons, recipes, and coaching helped me build healthier habits without feeling pressured or overwhelmed. Everything is presented in a way that feels achievable and sustainable, and the team's encouragement makes a real difference. I’ve finished the programme feeling more confident, more informed, and far more in control of my wellbeing. The programme is fantastic and genuinely life-changing. I’d recommend it to anyone wanting a healthier, more balanced lifestyle.

2 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Pre diabetic

I was put on to Second Natute by my doctors surgery. I found it very helpful and encouraging. It’s hard being told to do this or that, but second nature makes it a lot easier to manage the changes you have to make.
Thank you

28 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

The Second Nature app …a health must!!

The Second Nature app is incredibly easy to navigate. It is packed with really useful health and wellbeing information targeted across understand blood sugar levels and how to manage them. It is non judgemental with daily information being sent. It is designed to be interactive so you can get personal feedback on menu choices, meal planning and so much more. Being part of a community is great as personal triumphs and stories are so inspiring.

28 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

It's real-time engagement app with our…

It's real-time engagement app with our diabetic coach who guides with the diet chart, recipes, food packages, and much more. I can discuss all my health issues and the coach write down tips for me and guides me well. It's a way to minimise your stress level regarding what to eat or not. Thank you Second Nature for the weighing scales, booklets printed hard copies of food guidance and online articles which are stay forever in the app. Wow ❤️

28 de fevereiro de 2026
Avaliado com 1 de um total de 5 estrelas

An absolutely impersonal plan

An absolutely impersonal plan. It assumes I am over eating processed food. I am 82 and cook all meals freshly It is just a general plan . No contact from the designated personal coach. It is costing the NHS a lot of money and I wonder if the GPS are paid to put us on this programme. I haven't even be asked what my prediabetes level is. I am only 1 point over. I think Slimming World will be a better more personal plan.

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Second Nature

Resposta de Second Nature

Hi Lynda,

Thank you for taking the time to share your experience. We're sorry to hear that the programme hasn’t felt as personal as you’d hoped.

Your personal health coach has started to engage with you via the app, and we also receive your GP referral, including your pre-diabetes level, so your programme reflects that information.

A member of our support team will be reaching out to check in and see how we can best support you going forward.

Kind regards,
The Second Nature Team

Avaliado com 5 de um total de 5 estrelas

Six months ago I ordered weight loss…

Six months ago I ordered weight loss injections from another provider because they were cheaper. They stayed in my fridge for 3 months as I was too scared to use them then I disposed of them. Last month I ordered through second nature. The wrap around support gave me the confidence to use them and now I have lost over a stone in 6 weeks. This isn’t the cheapest solution but it is a very good one and second nature take great care of you.

12 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

False promises and advertising - they don't help

They state that they offer you a solution that will help. Not at all. Despite them being given genuine information that was clear so that I could participate in their medicated programme, and despite having great success with another provider, they did not help. Oh yes, they sent a very pilot we believe we can not help, this MAY be due to a previous health condition. Most unsatisfactory. Couldn't even contact me to discuss, clarify and provide a valid reason - I do not know what the barrier is. Have gone back to my previous provider who is helping me. Stay clear - false promises.

24 de janeiro de 2026
Avaliação não solicitada
logotipo da Second Nature

Resposta de Second Nature

Hi Karen,

Thank you for taking the time to share your experience. We’re very sorry to hear that you felt unsupported - we understand how frustrating that must have been.

The medication-supported programme isn’t suitable for everyone, and eligibility is carefully assessed by our clinical team. This screening considers important health factors, which might include interactions with current medications, underlying health conditions, and current health metrics. This is not a judgment, but a compassionate process designed to protect members from potential medical risks.

We always aim to provide clear guidance and support where possible, and we’re sorry if you felt communication could have been better.

If you’d like to discuss this further, you’re welcome to email us at support@secondnature.io
or call 020 3488 0769 - our friendly team is always happy to help.

Kind regards,
The Second Nature Team

Avaliado com 1 de um total de 5 estrelas

Second Nature NHS programme


Second Nature NHS programme
Recipes are extremely limited, considering you’re supposed to be on the programme for 2 years.

Phase 2 consists of an hour long monthly meeting with over 60 delegates and 1 health coach. The content of these meetings is delivered in a rolling format, so it could be 6 months or more before you cover the nutritional basics.

There is a weekly article and further reading on the app, but poor app functionality, i.e. no regular notifications/ reminders. If you struggle with focus, it can be challenging to engage with.

You can contact your health coach or customer services via the app for support, but it takes several days to get a response. When you do get a response the support can feel a bit robotic, rather than tailored to your individual circumstances. When trying to provide feedback on the user experience, you’re met with a generic response and nothing changes.

I honestly dread to think how much programmes such as Second Nature are draining from the NHS, for this lacklustre support.

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Second Nature

Resposta de Second Nature

Hi there,

Thank you for taking the time to share your detailed feedback. We're sorry to hear that your experience with the programme hasn't met your expectations, and we really appreciate you bringing these issues to our attention.

We'd really like to look into your specific experience and discuss how we can better support you. We've sent you a message via Trustpilot to request some information that will help us locate your account.

Alternatively, if you could email us directly at support@secondnature.io, we can discuss these matters with you directly and work towards a resolution.

Thank you again for your feedback,
The Second Nature Team

Avaliado com 5 de um total de 5 estrelas

I first signed up in 2022 and managed…

I first signed up in 2022 and managed to shed about 10kg by following the core phase. This summer, I returned to the non-medicated Core Phase, which was similar to my previous experience, and it effectively helped me reestablish positive habits.Highlights - If you're unfamiliar with things like ultra-processed foods, meal planning, sleep best practices, or exercise monitoring, this app might be beneficial. It's designed to assist you in building healthy habits.Drawbacks - The program isn't tailored one-on-one; it relies on a group-chat model, and coaches rotate often. The recipe section is somewhat sparse, but the insights from the Core Phase can guide you in making smarter choices when searching for recipes elsewhere. The Growth Phase is mainly about reading articles that echo the Core phase content. When I attempted to cancel in September, I received the following message:We confirm your premium app subscription is canceled as requested. However, you are still required to complete the remaining 6 payments of your 6-month subscription.These will be divided into 6 installments of £39, and you will retain full access to all premium app features until March 10, 2026.Therefore, I'm paying over £230 for an app that I've removed from my device and am no longer using.There are superior meal planning and fitness tracking apps available that offer better value, so stay informed!

5 de janeiro de 2026
Avaliação não solicitada

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