Secret Stays Avaliações 11

Would not trust this company at all cannot get refunds when you try charge back there bank says never had queries with the companies I have apparently dealt but those companies are genuine companies I have dealt and nothing at all to do with travel. Steer well clear appears to be a scam company

Joined using the free trial which is great to take a look around, lots to choose from and used to book a hotel in Valencia, saving me £132 off any other price I could find. I am going stay joined and continue to use the service for future stays, so far so good

Oh, this is an impressive website, for all the wrong reasons.

I go onto the homepage, I tell it I want to go to Milan, I tell it I want a hotel from August 1st to 3rd, I click on "Find a Room", and it randomly decides to change the end date to August 2nd. Yeah, it does that a lot.

The website shows that it uses Google to identify the place "Milan", but then only shows hotels dead in the absolute centre of Milan. There's no option to look for, say, hotels near Milan train station. So you're limited to a tiny selection of the most expensive hotels in the centre of Milan.

And, bizarrely, when it's showing it's (limited) list of Milan hotel choices, if I click on my name on the header bar, the "End date" switches back to August 2nd again, and it changes the map from Milan to London for no reason whatsoever.

I've logged into the site, it shows me my name in the top-right, yet still shows me "Join Secret Stays Club today" popups, and asks me to log in.

Worst of all, the prices are dismal, and the range of hotels is absolutely tiny compared to Google, Expedia, Booking.com, etc. I've yet to see one deal which is worth investigating.

The search results themselves look terrible, far from the professional look of any the third-party Hotel sites and apps. And certainly no useful features like reading reviews from previous hotel guests.

Bottom line: Secret Stays is impressive for attempting to charge an annual fee for providing a service which is worse (and more expensive) than all of the free third-party Hotel websites. And Google itself.

This isn't the greatest business model.....

This really feels like someone's school project, rather than a professional website, worth subscribing to.

Also, it's VERY suspicious that all of the TrustPilot reviews of this website are either 1-star, or 5-stars. Are those 5-star reviews (which all claim they've saved money) genuine...?

And before you start believing those 5-star reviews of Secret Stays, have a look at the history of those reviewers. Right now, on 31/7/25, almost ALL of them have only ever reviewed two companies: Secret Stays... and Secret Stays Flights.... and ALL OF THEM gave both companies 5-stars. And they're reviewed nothing else. Do these reviews sound genuine to you...?

Insider tip: if you want to find cheap hotels, subscribe (for free) to QuidCo or TopCashback, book through the regular third-party travel websites, and you'll get a chunk of cash back again.

Absolutely great saving website you can trust!
I was a little nervous booking since only 7 TrustPilot reviews at the time and a fairly new company, but travelling to Mexico we booked our hotel through Secret Stays and it worked out really great and saved us over £400!

Signed up through their flight club as had a discount but this is actually pretty good! You save on practically any booking you made so it’s definitely good value for money! Would 100% recommend and will be using a lot

Awesome webistie, have genuine discounts. Very glad i found it before booking a holiday. Would recomend!

Honestly love this website! Way better prices than booking or Expedia - at first the annual charge feels weird but i literally saved more than this charge on my first booking so definitely recommend!

The way they charge after a trial period is very dodgy. It's almost a scam, they charge you for nothing after a week of a subscribing for "free" and it's impossible to get a refund. Be careful!

What a great website. Recently signed up and booked my holidays for this year! I’ve saved around £300. Worth the subscription

i have paid for this but the website seems to be broken, i have tried it many times.