SECURICO CCTV Avaliações 

1.762
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Hi my name is mrs lygia mcnairney i'm not very good assorting things like this out james, who med the appointment from me to have the cameras in he knew or struggled with working it out.\n He stayed... Ver mais

Avaliado com 1 de um total de 5 estrelas

The initial installation was effortless and the engineers superb. However, BE AWARE OF THEIR 'EXTENDED WARRANTY' SPECIAL OFFERS!! These are sent out over 4 months before your existing warranty i... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing service from start to finish. This has given me complete peace of mind. 24-hour support is available whenever needed, which is very reassuring. The engineer was highly professional and took th... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been a Securico customer for a few years now. Recently moved house and had CCTV installed. As usual received a five star, brilliant high quality service. Camera pics are superb quality and crys... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de equipamentos de segurança
  2. Serviço de Conserto para Equipamentos Audiovisuais
  3. Circuito Fechado de TV
  4. Instalação de sistemas de segurança
  5. Fornecedor de sistemas de segurança

Informação fornecida por fontes externas variadas

Securico CCTV is one of the leading CCTV installers in the UK with over 10 years experience in the CCTV industry. We offer the latest technologies in CCTV security systems to homes and businesses throughout the UK. We provide effective security solutions to our clients through professional CCTV systems installation, an excellent maintenance service and a one year on-site warranty with every system installed. We have a team of qualified and experienced engineers to carry out CCTV camera installations and to give unlimited advice on home and business security. At Securico CCTV, we strive to deliver the best by offering products and services that are both reliable and affordable. When it comes to price, we offer guaranteed lowest prices on home CCTV security systems and business CCTV systems. Our remote CCTV surveillance system gives you the ability to monitor the activities around your property from anywhere in the world.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(1.762)

45 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Michael very patient and helpful after…

Michael very patient and helpful after daughter’s apartment broken into - same day fit - fantastic people - fantastic product- can’t recommend enough

1 de março de 2024
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Ms Mills,

Thank you for your kind review.

Please see your welcome emails for details on how to get help, should you or your daughter need it.

Kind regards,

Securico CCTV Customer Services

Avaliado com 5 de um total de 5 estrelas

Excellent service- friendly

Excellent service- friendly - perfect placement of great cctv - really grateful they managed to sort my daughters CCTV the same day as calling after she was broken into - highly recommend- thank you

1 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I would absolutely highly recommend....

Fantastic service from consultation and a choice of options to meet my needs to the installation and configuration of the cameras by Marian and Daniel- awesome guys, very professional and respectful of my property and quick!
I purposefully waited until I observed my 4 camera's at night to check clarity before writing this review - the visual is amazing and I am very happy indeed and as a bonus I finally got to see a couple fox cubs playing in the garden before now I could only hear them, I'm sure their Mum was close by!

26 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Luke having the patience with me

Luke having the patience with me. Thank you Luke and Securico.

23 de fevereiro de 2024
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Ms Keast,

Thank you for reviewing your technical support experience!

Kind regards,

Securico CCTV Customer Services

Avaliado com 5 de um total de 5 estrelas

First class from start to finish

Very friendly from start to finish. Michael in sales was helpful, knowledgable and gave us great confidence in the company. James, who installed the system, was terrific and clearly an expert in the field. It was installed with minimum disruption and in record time. Pic quality is great; I would have no hesitation in recommending this firm

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Mr Gibson

We appreciate your custom and for taking the time to leave a review.

Your welcome emails contain all the info you require for support and that's also where you'll find a few of the most useful user manuals.

More manuals are on our website securicocctv.co.uk/support but you can get in touch with the support team if you have any questions.

Kind regards,

Securico CCTV Customer Services

Avaliado com 5 de um total de 5 estrelas

After initial difficulties trying to get in touch with securico ( possibly my fault) they got in contact with myself to discuss what the problem was and how they could resolve all my issues which they now have , and the hav bee very helpfull .

After being told an engineer would come round to dim lights on my cameras,I agreed to 2 different appointments which no engineer turned up, when i complained they blamed me for not responding which I did twice that’s why I had to confirmed appointments. Now yesterday I sent them a text message letting them know my cameras have kept going off line for over three weeks and I need help but as expected no one has responded,the cameras are only about 4 or 5 months old.

21 de fevereiro de 2024
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Mr. Charalambous,

Thank you for allowing us to investigate and assist you in resolving the matter.

Kind regards,

Securico CCTV Customer Services

Avaliado com 5 de um total de 5 estrelas

Luke was fantastic very knowledgeable…

Luke was fantastic very knowledgeable and patient. I’m not very good with technical stuff so it was very good having someone like Luke to help. Credit to your company

19 de janeiro de 2024
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Alison Floyd,

We appreciate your 5 star review and will be sure to tell Luke about your kind words.

All the best,

Securico CCTV Customer Service

Avaliado com 5 de um total de 5 estrelas

Excellent choice for new homes

We recently moved to our new built detached home in Persimmons Laneside development Morley and were exploring home security options. Whilst we explored Verisure and Simplisafe options, they had the following flaws. 1) Verisure primarily offered limited outdoor cameras and coverage, what’s the point in having indoor cameras on intrusion when you need outdoor cameras for prevention of intrusion.
2) Simplisafe offrered DIY systems but we have to pay a monthly fee for recordings so you are under a bond.

Both the above Sevices had a monthly subscription and as soon as you stop them, the devices are of no use. Also wireless cameras need frequent battery change which is a hassle.

Hence we decided to go with Securico. Michael was extremely clear on the security needs and helped us with various options. We installed high definition HIKVISION CCTVs to cover the entire home along with a video bell (5 in all). The cost is one time and you are not bound into any monthly subscriptions. The equipment and recordings are yours to share with authorities. Also motion sensing and intrusion alarms add to the security. The cameras are wide vision with excellent clarity day as well as night vision. This gives us peace of mind and can be monitored for anywhere in the world !! Thanks Securico for swift and hassle free installation.

18 de janeiro de 2024
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Rajesh,

We appreciate your 5 star review and your custom.

All the best,

Securico CCTV Customer Service

Avaliado com 5 de um total de 5 estrelas

Lorenzo was punctual,polite and nothing…

Lorenzo was punctual,polite and nothing was too much trouble for him.
His work was to a high standard and he took time to carefully explain how the system worked.
We were so grateful for the prompt way our request for help was dealt with.
Thank you.

12 de janeiro de 2024
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Resposta da SECURICO CCTV

Dear Pam Beckett,

We appreciate your 5 star review. We'll be sure to tell Lorenzo about your kind words.

All the best,

Securico CCTV Customer Service

Avaliado com 5 de um total de 5 estrelas

Took out an extended warranty

Took out an extended warranty.Had a
problem with VCR, all parts, labour , and
call out completely covered. The engineer
arrived on time and was very polite and
helpful, all sorted

3 de janeiro de 2024
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Mr Cook

Thank you for reviewing your extended warranty.

Great to hear how worthwhile they can be!

Kind regards,

Securico CCTV Customer Services

Avaliado com 5 de um total de 5 estrelas

I had an issue with the CCTV box which…

I had an issue with the CCTV box which was driving me mad. Raj from Securico was amazing. Very mannerful, helpful and knew exactly how to sort it out. Recommend Securico and cannot have enough positive things to say about them. AWESOME COMPANY.

19 de dezembro de 2023
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Yusuf Ali,

Thank you for your kind review. You've made our day!

Kind regards,

Securico CCTV Customer Services

Avaliado com 1 de um total de 5 estrelas

Do not ever use this company

Do not ever use this company, they are a scam, so unprofessional, I paid them for less then 2 months my camera keeps going offline, when i call them they treat you rubbish specially LUCK and RENA they are liers I'm taking them to the court for this, the other reviews must be fake, I strongly don't recommend thoe sscamers.

10 de dezembro de 2023
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Mr Sardoune

As discussed, the CCTV is still recording and doing its job without fault. The problem viewing your cameras on your phone is down to your broadband speeds being very slow.

This is because your router has to upload the recorded video stream to your phone and it does not have enough bandwidth to do so.

We recommend that you speak with your broadband provider to see their options.

We have also sent you our complaints procedure.

Kind regards,

Securico CCTV Customer Services

Avaliado com 5 de um total de 5 estrelas

Delighted with the after sales service and assistance

One aspect that stands out above all else with our personal experience of Securico is our interactions with Craig.
Securico CCTV designed and installed systems for our 17th Century property when we first moved in.
Whilst we have experienced a number of technical issues, mainly due to the age and construction of the property which has very thick interior walls and lots of smaller rooms, the constant throughout has been Craig’s willingness to own and resolve these issues and provide a standard of service that has consistently exceeded our expectations.
Craig has worked hard both remotely and on site to identify and rectify the teething issues, and his product and technical knowledge has been hugely beneficial.

Craig has always provided a friendly, helpful service and alleviated a lot of the stresses that come with buying and maintaining an older property, by ensuring that he provided personal ownership of problems and requests related to the Securico installed systems. There have been moments of frustration for us with the system, but Craig’s ownership of the issues, willingness to help seemingly at all hours, and the confidence that his expertise has returned back to us, has ensured that we are happy to recommend Securico CCTV’s services and products. These are the types of products that you need to be able to rely on, yet hope you never need, and it is vital that as a consumer you feel confident in their serviceability and value…the common denominator for us having this confidence has always been Craig.

3 de dezembro de 2023
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Mr Bradley

Thank you very much for your kind and detailed review.

Best regards,

Securico CCTV Customer Services

Avaliado com 5 de um total de 5 estrelas

Securico was professional from the start

Securico was professional from start to finish I had a single camera cctv system fitted to my house. I spoke with Michael originally and he didn't try to give me the hard sell he just answered all my questions no matter how trivial they may of sounded.
They booked me in for the Installation within 2 weeks on a day that suited me I had a phone call the day of installation to advise me the fitters were on their way.
The installers were very polite and knowledgeable and worked in a very clean and respectful manner.
I'm very impressed with the clarity of picture from the Hik vision system and was well worth paying a little bit more to have the colour at night.
I would definitely recommend Securico in the future.

29 de novembro de 2023
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Resposta da SECURICO CCTV

Dear Danny,

Thank you for taking time to leave your review.

Kind regards,

Securico CCTV

Avaliado com 5 de um total de 5 estrelas

Mr Riaz

I have been a Securico customer for a few years now. Recently moved house and had CCTV installed. As usual received a five star, brilliant high quality service. Camera pics are superb quality and crystal clear. Absolutely delighted with the CCTV system. Michael, Rob, Alex, Lewis and other staff are all very friendly and helpful. I am definitely a loyal Securico customer for life. Great value for money. I would highly recommend Securico.

21 de setembro de 2023
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Mr Riaz,

We're very happy to hear how pleased you are with our service!

All the best,

Securico CCTV Customer Service

Avaliado com 1 de um total de 5 estrelas

Did not provide accurate information

This company failed to install the camaras where I want them to be installed, simply because they didn’t have ladders that were long enough for the job. I was told that Hikvision does not do cameras with built in mic in colures other than white. That was misinformation as Hikvision does do them. The marketing guy is such a liar who will say/ do anything just to win the job and just to use their existing stock. I had to stop the job going ahead and ask them for a refund because I noticed this guy is not genuine. I used a different company who professionally installed 8 camaras for me. Also I don’t think all these positive reviews here are genuine.

2 de fevereiro de 2023
Avaliação não solicitada
logotipo da SECURICO CCTV

Resposta da SECURICO CCTV

Dear Sajith K

I'm sorry to hear how you feel, however the reviews are indeed verified by Trustpilot who have an excellent system for rooting out fake reviews.

Please read their transparency report and if you still have questions about this they are contactable via this website.
https://uk.trustpilot.com/trust/transparency

Kind regards,

Securico CCTV Customer Services

Avaliado com 5 de um total de 5 estrelas

Happy customer

Initially the cameras were put way to high on my house, after contacting Serurico, they sent out a different installer that moved the cameras and talked me through everything they were going to do. The installer that moved my cameras was very polite, didn't rush the job, knew exactly what he was doing and offered me great advice about the best position of the cameras. Thanks very much guys.

8 de setembro de 2023
Avaliação não solicitada
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Resposta da SECURICO CCTV

Dear Sir or Madam

Thank you for updating your review.

Kind regards,

Securico CCTV Customer Services

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