Selenepets Avaliações 

Very poor communication and tracking information provided.
Sent email with questions 5 days ago. No response.
Sent email to customer support email listed, returned, can’t deliver.
DO NOT BUY FROM THIS COMPANY.

I purchased a water bowl and extra filters from Selene Pets, but unfortunately, my dogs refused to use it. Knowing they have a 30-day return policy, I submitted a return and refund request through their customer support email on August 12.

After receiving no reply, I sent a follow-up email 7 days later. Today is August 26—two full weeks after my initial request—and I have received zero communication back. No confirmation, no return instructions, nothing.

While I appreciated the initial concept of the product, their customer service is entirely non-existent once they have your money. Ignoring customers attempting to process a return within the advertised policy window is completely unacceptable. Save yourself the hassle and buy from a company that actually stands by its customer support.

Fountain took forever to arrive. It works fine in the month that I’ve had it. My problem is the subscription. $60 for more filters before I have even used the fountain a month! They don’t have a phone number. You cannot cancel your subscription on the website. I have emailed multiple times asking that the subscription be cancelled; no response. Tonight, the email bounced back saying that the email address listed on the website isn’t a valid address. WHAT?! I guess the only way I can stop it is to cancel the dang card. Buyer beware!

I like the fountain. My dogs do too. My frustration is they put me on an auto ship for the dental drops and filters which I wouldn’t willingly sign up for. I’ve emailed them four times with no response. I don’t trust a company with no phone number.

They reached out after a week and resolved the issue.

So I bought their product last month on line and the product was okay but then they started sending me items I did not order and they kept my credit card and began charging it for the unwanted items. They have no phone number to call and they don't respond to emails.