Selfridges Avaliações 

I paid extra for next-day delivery, but my order did not arrive the next day. When it finally did, the gift message and gift receipt were missing and the items were broken. I then had to chase the company for four days before getting any response. Since I paid for a next-day delivery service I didn't receive, I've asked for that charge to be refunded separately, regardless of any goodwill gesture, which I think is a reasonable request.

I have contacted this company by email multiple times about my complaint and have still not received a proper response or solution.

Instead, I was told a manager would call me to help. What followed was a series of calls from different numbers, first via WhatsApp (which blocks unknown numbers), then regular calls. When the manager finally reached me from an Italian number, he asked what my concern was, even though I had already explained it in detail several times by email. When I asked whether he had reviewed my case, he said he didn't know, and then the line went dead. Either the call dropped or he hung up on me, and I was left with no resolution.

There appears to be no coordination between the customer service team and management, and no one seems to read the case history before getting in touch. I have now asked them to review my case properly and contact me by email only.

The whole process has been frustrating and time-consuming. Based on my experience, I can understand why other reviewers have rated this company so poorly. I would not recommend them until they improve how they handle complaints.

I visited the Diesel section of the Selfridges at the Bull Ring, Birmingham. We made a trip from South Wales especially to visit the store.
Bradley in the Diesel department was so helpful and it was a pleasure to deal with him! Hes an asset to the store. He suggested multiple styles and size options, nothing was too much trouble. We ended up purchasing 4 pairs of jeans and will definitely be making a return trip in the future.

Do yourselves a favour don’t bother purchasing the fragrance edits… they’re awful - go and test the products before purchasing and being EAU DE PARFUM does not mean a thing - the perfumes are not long lasting smell lasts less than an hour

Selfridges treated their Keyholders (loyalty members) with contempt by allowing reseller bots to buy most of the fragrance calendar stock for substantial Ebay profits. Many of your loyal customers have missed out. It's both detestable and process-incompetent. Caused by a catalogue of errors and general sloppiness. Disgraceful treatment.. They are well aware of the issues and have done zilch to rectify.

Absolutely appauled by my experience with Selfridges. Ordered a £200 dress online, when it arrived I got a quick shower, tried it on and since it did not fit I placed it straight back into the box and got it to the post office within an hour.

Received a weird email from selfridges asking for my reason for refund followed by an email saying they could not process one due to signs of wear. When I asked for photos they did send me one of a stain on a dress. I rang and confirmed the photos were of a different dress. Mine was silk and the pictures showed one of a thick material and very prominent seam, they agreed with me on the phone it was a different dress! Selfridges returns needs investigated. I feel like I have been scammed and it looks like it's happening to lots of others.

I had Aleena helping me while I was buying a tracksuit, and she was absolutely lovely! She was really helpful, told me everything I needed to know about it, and also helped me with the tickets.

Unfortunately, I didn’t catch her coworker’s name, but I did notice that she wasn’t the nicest towards Aleena while she was helping me. Despite that, Aleena stayed completely professional, friendly and continued helping me with a smile.

Such lovely service from her and she definitely deserves the recognition! Thank you, Aleena! 😊

I bought a perfume online and cancelled within the statutory cooling-off period (14 days). Selfridges refused, telling me their returns policy makes fragrances non-returnable.

If you're reading this, here's what you need to know: anything you buy online is a distance contract, and the Consumer Contracts Regulations 2013 give you 14 days from delivery to cancel, for any reason, as long as it is sealed. Then 14 days from that date to return it.

Selfridges' returns policy cannot override consumer law.

So there are two problems here. 1) They refused a valid cancellation and 2) They tell customers they have no right to cancel when the law says they do. Plainly, that is illegal.

Harrods has better customer service. Their Trustpilot score is 4/5 whereas Selfridges is 1.8/5. Since they sell more or less the same items, just order from them and save yourself the potential headache. Nothing luxury about what Selfridges offers.

Ultimately, don't take their policy as the final word, it isn't the law. File a complaint to Trading Standards and file a complaint with Small Claims Court. It takes 10 minutes max.

Terrible do not use ! This is meant to be a high end store however, their customer service is dreadful ! They use DPD delivery and the parcels go missing are not delivered and when you call the team just fob you off ! I have been waiting for 12 days for delivery and called every day spoken to managers still not resolved they refused to give monies back and say they cannot speak to DPD themselves all needs to be done via email that are never replied to Would not recommend and hopefully the management team read these reviews and take on board that customers do not want to be treated like this - high end prices gutter customer service experience go elsewhere and order goods

We had a really lovely lady Called Hannah in the drinks section in the Trafford centre who was really friendly, knowledgeable and approachable. She deserves a big shout out for her customer service. Also Mitan was equally friendly and a pleasure to talk to. Great staff.

Nice store to order from. I bought a couple of smiskis', 10 in total..2 of each. They couldn't find the moving smiski ver in their warehouse so I was given a refund on that and recieved 1 freebies of those naked babies (?). Would've rated them 5 stars but the huge box they sent them in was not necessary for a couple of items that Would've fit in a smaller one.

None of my American friends can get their American Express cards to work when shopping online at Selfridges UK. It is an unacceptable business practice to refuse credible payments for online purchases and if selfridges UK prefers UK cards they should state it on the website and not after customers have already filled their baskets and subsequent information.

I visited the Manchester branch and went to the Victoria Beckum makeup department
All I can the young gentleman was amazing and made every effect to make me feel special
I can honestly in my top 5 shopping experiences

Ordered some Christian Loubouton Sandals and received Boots instead, phoned up and they said they would look into it. In the meantime I ordered the sandals as it was showing as the last pair. Again I received Boots. Phoned customer services again and was told to return them which I did and then they said the sandals were out of stock. refund took 3 weeks of chasing, spoke to 6 different customer service officers and then a manager but still no refund.I had proof of delivery to them ! In the end I refused to leave the matter with them and had to demand my refund which I got but no email of recognition for the error or apology. Absolutely disgraceful customer service. They have now sent me a voucher but reading the other reviews, I am sceptical if it will work. No way of contacting any senior management, are they even aware of these problems? No response to Instagram either.

Visited this store today wanted some wedding shoes ! Walked round 3 times before I could get anyone to help me ! Staff talking in shoe department,trying shoes on and laughing ! Girl behind a desk drinking water on her phone disgusting for such a high end department store ! Won't be going again

Went to try and buy a dress ,expensive one and in 10 sec my sister habdbag was stolen,staff should be aware and tell customers of this and the shop should have more security.This is ridiculous and a bad experience for customers.

Ordered a cap (£125.00) and a shirt at the end of June, items sent seperately, the cap arrives in a branded box that was battered and half opened but the cap is in itself pristine

Sent both items back, shirt refunded immediately but I get a message that the returned cap is being reviewed and I will be updated in 72 hours - this was the 8th July and since then I have been passed around with no resolution as of the 8th of August!

I checked my order history this morning and it actually says my return had been rejected - which has not been communicated to me at any stage in the last four weeks

This is shocking customer service and it’s put me right off ordering from Selfridges again

I am writing this review after weeks of patience, empty commitments, and ultimately being completely ignored by Selfridges Customer Relations.

On July 11, I placed an international orderprompted by a "limited-time upsized" cashback deal via their affiliate partner, ShopBack. The very next day, the rate was increased even further. Because this was an international order with non-refundable shipping and local import duties, returning and re-ordering was not a viable option.

After lodging a formal complaint regarding these misleading promotional tactics, my case was escalated to Executive Customer Relations. On July 16, a representative explicitly confirmed in writing: "On this occasion we will adjust the percentage for you. Our team that look after the ShopBack section will have this actioned."

Despite this written commitment, nothing has changed. The promised rate adjustment was never actioned. To make matters worse, after I followed up, Selfridges completely stopped responding to my emails as of Saturday, August 1st.

It is unacceptable for a luxury retailer's executive team to formally promise a resolution in writing, fail to deliver on it, and then ghost the customer when held accountable.

I demand that Selfridges honor their written agreement immediately and action the promised ShopBack percentage adjustment for Order.

I’d give 0 if possible. Drivers have there hands in your parcels, steal your high value items as the boxes are branded up with selfridges. Then after sending pictures, CCTV and other carious proof of the parcels arriving opened, they ask for more images 3 weeks after “delivery” when asked how to escalate they ignore the process. DPD & selfridges are thieves!

What can I say that’s not be written already.
This is absolutely terrible, I have purchased many times on line , and never had so much trouble if it wasn’t the fact I had a voucher purchased from my son for my birthday I would never spend another penny in that store.
It is now Monday the 3 rd of August I have been trying to place an order since Saturday. I have rang 3 times for help it won’t let me use my voucher at all now it’s telling me I have the wrong number, I wanted to order 2 items which added to £167.00 I have tried at least 20 times both items are showing in stock , I have tried ordering both together, no luck I have tried ordering separately which also didn’t work. I have spoken to 3 different customers service assistance they said they would call me back needless to say I’m still waiting for a call!
All they said was just keep trying, the last girl I spoke to sounded like I had woken her up and it was far to much trouble to speak. Just tried another 3 times and it telling me my voucher is the wrong number. The only way it would let me purchase the items was if I used my debit card , which I stopped the transaction straight away.
I feel like I’m contacting some fake website.
People work hard for there money and the fact that it was a gift makes it even worse.
I have purchased Christina Dior shoes and bags , YSL bags and hundreds of perfume , for myself and my family.
SO to conclude this absolutely terrible appalling service, this is what I want . I want a full refund of my voucher sent to me by the close of business tomorrow. And I will purchase my items from Harrods or Harvey Nicks.
And if I don’t I will be going to the top executives, and the press .

Been waiting for a large order refund for 3 weeks now, despite chasing by email and phone. Order number 227229102