Amazon.com, Inc. Avaliações 

Amazon is one of the most seller-unfriendly platforms I have ever dealt with. I run my business across five other platforms, and none of them makes things as unnecessarily complicated and frustrating as Amazon does.

Almost everything seems to be a struggle for sellers. They repeatedly request payment verification, their pages frequently display errors, and even the smallest changes can turn into a lengthy and frustrating process.

I genuinely believe it is only a matter of time before more sellers decide to move their businesses to alternative platforms. Other platforms are already attracting business that would otherwise go to Amazon, and I believe this growing competition is beginning to be reflected in Amazon’s pricing.

For now, I am simply waiting for the right time to move my business elsewhere. Selling online should be about growing your business and serving customers, not constantly fighting with the platform you rely on.

**80 calls. Over 100 emails. Still no one takes responsibility.**

I am absolutely furious with the way Amazon has treated our business.

We have called approximately **80 times** and sent **more than 100 emails**, yet we still cannot find anyone who will take ownership of our problem and resolve it.

Our selling accounts have been deactivated. Amazon insists that we must first resolve an issue in our Historisch Hout UK account. **But we cannot access that account.** Our UK and EU marketplaces are missing from the marketplace switcher.

Amazon Seller Support has confirmed in writing that our European account is caught in a login loop and that a manual access reset is possible. Despite this, our access remains blocked.

Instead of fixing the problem, support repeatedly tells us to log in, visit Account Health and submit an appeal. **How are we supposed to do that when the account is inaccessible?**

We cannot even respond through the support cases because they require access to the same account we are locked out of. Meanwhile, emails arrive from no-reply addresses. We are trapped in an endless cycle of inaccessible links, generic responses and referrals to another department.

The consequences for our business are serious. We are losing substantial revenue, having to send employees home and facing the prospect of closing our marketing department if this continues. There are real people, salaries and livelihoods behind this account.

We do not even want to sell in the UK. We simply need access to resolve the outstanding issue so that our other EU selling accounts can be restored. Once that issue is resolved, we want to close the UK marketplace.

**My trust in Amazon is gone.** Based on this experience, I will strongly advise everyone I know against buying from or selling through Amazon. I cannot recommend a company that leaves a business in this position after so many requests for help.

Amazon, stop sending us instructions we cannot follow. Assign someone who can actually resolve the access problem, review your own written confirmation of the login loop and give us a concrete solution.

**Contact us directly:**
Phone: **+31 6 82218154**
Email:

**Historisch Hout BV**
Case references: **13369845412** and **13382672492**

Don’t even bother - the worst selling site I have ever used - absolutely useless website - nothing works - clunky - zero help from this horrible company - awful experience.

Automated seller support doesn't work and very difficult / impossible to speak to a human .

My honest review of selling on Amazon: I wouldn’t recommend it.

I’m completely fed up with constantly being asked for invoices. Want to jump onto a listing? You need an invoice. A customer makes a complaint? You need an invoice. Something completely unrelated or random happens? You guessed it — Amazon wants another invoice.

It feels like sellers are constantly being harassed for invoice after invoice, with very little explanation or consistency.

And when you contact Seller Support for help? Good luck. In my experience, nobody seems to have a clue what is actually going on. You get passed around in circles and end up feeling like a dog chasing its own tail, with no real answers or support.

Amazon seems to favour customers over sellers at every opportunity. Sellers are expected to jump through endless hoops, provide document after document, and deal with poor support, all while Amazon is happy to keep taking fees and, in some cases, make it extremely difficult to access money that belongs to you.

I’ve had enough. Amazon has now lost a seller. Sellers pay substantial fees to use the platform, yet the level of support can feel virtually non-existent.

My honest advice? Think very carefully before selling on Amazon. My experience has been constant demands for invoices, little to no useful support, and endless frustration.

I’m moving my business elsewhere — but I definitely won’t be selling on Amazon again.

I believe Amazon Seller Central is deliberately constructed and staffed to make business as hard as possible for sellers and rigged in favour of Amazon at every stage.

An example would be when Amazon recently lost the contents of a whole shipment I sent to them. It was sent using a shipping label generated by them (though of course paid for by me!) with the shipment recorded in their system as having been dispatched, delivered and in the process of unloading. Weeks later when it hadn’t been unloaded and the stock made available for sale I raised an issue. Any sane and decent organisation would acknowledge the evidence inherent in the tracking and effectively see that the fault lies with them. Not Amazon. There follows weeks of emails from them that do not make any logical sense, questions asking for all manner of product codes, packing lists, proof that I owned the items, evidence of their purchase price, proof of shipping label etc. Even though they can already see all of this information. If any single element of the masses of information they ask for is not provided they just ask for the same thing again or cut off the investigation. The staff dealing with the matter seem to be robots rather than people. It is like dealing with aliens with who do not share a common language or humanity. I can only assume that there is an edict from above in the organisation not to resolve customer issues if it is going to cost Amazon money, such if they have lost a whole shipment.

Absolute joke of a company to sell on, to think it started with one young man in a bedroom to this is disgraceful. Deactivate your account at the drop of a hat yet still have the cheek to charge you still monthly?
So you’re paying for a service you cannot use. Absolute sham

I'm a first time author trying to launch my book via Amazon Seller Central. It takes around 20 minutes to complete all the fields before uploading to your store. But when I complete the details a pop-up appears asking to confirm the book. When I confirm, all of the data clears and I have to start all over again. I've tried submitting it 5 times.

I contacted customer support, I was talking to someone for 40 minutes that seemed to not know what he was doing and was asking questions that have nothing to do with the issue. He said I have to wait for 5 days to see if it can be corrected.

Because of this I'll miss the launch date, so I have to create a website instead and sell my book from there if not fixed.

Amazons seller support is absolute trash!

ASIN: 1036996972
SKU: VP-FQKB-67LT

Amazon seller central is noting but a mafia, its really a parasite for sellers. Disgusting and exploitative policies, pathetic customer service, looks like illiterate people are hired for customer service.
stay away guys. and save your money and energy.

Pathetic! Do Not start your business with Amazon! Account deactivation, Account suspensions, Investigations, that’s all you will get! No joy of running a business - just constant anxiety of being blocked!

PLEASE BE CAREFUL WHEN YOU START DOING BUSINESS WITH THOSE PEOPLE AS YOU MAY NOT BE ABLE TO END . I have an account with them that I was trying to close for months. I have been paying numerious amounts of charges until I clear my balance out. Once I have submitted my final request to close it , my account got blocked asking me for a ' Credit Card ' . I was updating the credit card but the account kept being blocked. Then I suddenly saw Amazon transactions on a card that I had never authorized. Seller support always says to wait 48 hours to unblocked the account. I have been waiting 6 months and no progress , I am stuck and cannot resolve this. Please do not start dealing with them as they are robbers and would never allow you to make lots of money. If you build a successful product, they'll do everything to take your inventory and stop you from selling. BE CAREFUL !

Simply because customer service didn’t exist

I don't think it would be possible to build a help desk support system that is worse that Amazon Seller Central. I think it's built on AI and if that's a taste of things to come AI is going to be an utter disaster. No common sense, no intelligence and no help given. Here's a example. A customer places an order. The customer asks for the order to be cancelled because they ordered in error. We cancel the order. The customer then leaves negative feedback next day because they haven't received their order. Amazon Seller Central won't remove the feedback because the feedback doesn't break any of their policy guidelines! It's difficult knowing how to deal with that level of stupidity.

Just a bunch of scammers, you send stock to FBA, they lose your stock and reimburse around 20% or 30% of the cost. EG sent toothbrushes that i paid for £32 each exl VAT, with vat £38 - sold them for £49.99
Lost 2 units reimbursed me for £22, although the total loss is £64 excluding VAT.

Becoming a successful seller on Amazon is almost impossible, have a better chance of flying to the moon and back. First the fees almost wipe away any profits, most of the time your products are taken down for some reason, if you sell via FBA, good luck with that, and good luck getting your products returned when your product is banned. And for a platform that make it so difficult to sell on, put you through the ringer, and with such high fees, the amount of views and traffic you get on your product are not impressive at all...The site is a mess, a real maze, a complete cluster F is the best way to put it. I have cancelled the £25.00 pm subscription fee and moved back with eBay

Setting up a Seller account and getting your products online is a process from hell- everytime I had a product up, it would be taken down 24 hrs later, asking for extra information, per product, per market/region. It was a never-ending process. I just gave up and closed my account, which only cost me money. Never again.

Amazon has stole part of my inventory during receiving at their warehouse, and I still have no real explanation. My products simply disappeared under their responsibility, and I am the one paying the price.

They also hand out refunds to customers for any reason, without verifying anything, and when Amazon loses or damages products, they refuse to include transportation costs in the reimbursement. Sellers are left with financial losses caused entirely by Amazon’s own negligence.

This is unacceptable. Amazon must stop ignoring seller losses and take accountability for the stock they mishandle

Been selling on Amazon for a few years now and the service has always been bad but in the last 6 months it's got terrible, I am waiting on a vat refund for over 5 months, last time I requested I had it within the month, the keep saying it's coming. Amazon returned a few products to me and the courier left them outside and the rain destroyed them , the seller support tried to pap me off and say this was my fault. I had a listing I have had on Amazon for 3 years and for some reason it was made a dangerous good , the support kept asking for SDS sheets for the battery (it doesn't have one) until 3 months later someone from Amazon finally changed it back to sellable, my last shipment made to Amazon was 61 piece's short (Amazon lost them) I did the usual procedure to help Amazon find them and they replied outright saying it was nothing to do with them , I didn't even get a chance to upload the bill of landing with the weight and box numbers to prove they had been delivered and the correct number of items has been too. On top of this I've been told time and time again false tax information from Amazon seller support, one incident they wanted a certificate of incorporation from me (I am a sole trader)
All in all Amazon are just plainly at it , they are trying their hardest to help their sellers( that pay the wages of Amazon) at all in anyway possible. If you are a seller online and are thinking about using Amazon FBA? Please don't , plenty of other 3PL , plenty of other partner's out there that don't actively try and shaft their own sellers

terrible service, trying to get set up in the uk and there telling me i need to pay a fee to set upo in north america and keeop passing me from agent to agent this has been happening for 3 months and all the nad reviews dont change a thing, its a joke, they pass me on to american and then they pass me back to the uk and they say go back to america and the automated system kicks you off the instructions are not clear and the service is absoluty awefull and i have been cut off again while writing this might as well call them scamazon tjis has gone on for 3 months now. this is the reply from the buisiness team wow I understand where you are coming from. Since the account in UK is not yet completely registered. And the screenshot you provided shows under Business Prime. I will be needing to transfer you to the relevant team for further checking as we do not have access to Business Accounts.