Sellyourfone Avaliações 

104
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great service sold iPhone 16 pro max sent yesterday , what’s app message to comfirm bank details and paid instantly. Highly recommend

Avaliado com 5 de um total de 5 estrelas

I previously had a poor experience with this company a while back but decided to give them another go. I spoke with Adam via WhatsApp from start to finish with the processing of my phone. I find commu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Got fed up trying to sell my phone privately as so many jokers replied with ridiculous offers that I thought I would try selling it via sellyourfone.co.uk. Was pleasantly surprised with the offer rece... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

AVOID! Was quoted £570 for my device, received message from sellyourfone to try to get me to accept £430 quoting absolute nonsense about a "Samsung market crash". Basically tried to scam me out of £14... Ver mais

Detalhes da empresa

  1. Oficina de reparos de celulares
  2. também em
  3. Atacadista de Eletrônicos
  4. Companhia telefônica
  5. Loja de Celulares
  6. Serviço de desbloqueio de reciclagem de celulares

Escrito pela empresa

At Sell Your Fone, we specialize in the resale of used mobile phones, tablets, and wearables. Our site offers an incredible selection of second-hand and refurbished iPhones, Android devices, and SmartWatches. Order before 3:00 PM, and you’ll receive your product the next working day! We provide various payment options, including PayPal, Amazon Pay, and Credit/Debit cards. With a 30-day return policy and a 12-month warranty on all purchases, shopping with us is worry-free. Every refurbished device at Sell Your Fone is thoroughly cleaned, fully tested, securely data-wiped, and unlocked, ensuring it’s ready to use with any network straight out of the box. Plus, enjoy FREE delivery on all UK mainland orders!


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

104 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 14% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(104)

70 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Good service

1 de maio de 2025
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you for taking the time to leave this wonderful review. We are thrilled to hear that you are satisfied with our services.

Best regards,

The Sell Your Fone Team

Avaliado com 5 de um total de 5 estrelas

Fast and easy service

Fast and easy service. Professional work done on the repair. Phone looks brand new. Prices are lower than other places. Would definitely use them again.

23 de abril de 2025
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you for taking the time to leave this wonderful review. We are thrilled to hear that you are satisfied with our services.

Best regards,

The Sell Your Fone Team

Avaliado com 5 de um total de 5 estrelas

I was very happy with the service

I was very happy with the service. Was able to sell my old device at a really good price more than I was expecting. Excellent customer service, very polite and efficient.

3 de abril de 2025
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you for taking the time to leave this wonderful review. We are thrilled to hear that you are satisfied with our services.

Best regards,

The Sell Your Fone Team

Avaliado com 5 de um total de 5 estrelas

I recently sold my phone to these guys…

I recently sold my phone to these guys the service was impeccable from start to finish, very honest and quick service.

11 de abril de 2025
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you for taking the time to leave this wonderful review. We are thrilled to hear that you are satisfied with our services.

Best regards,

The Sell Your Fone Team

Avaliado com 5 de um total de 5 estrelas

Got a phone better then expected

I went in to buy a phone and they guided me and gave me advice and offered me better phone and at a good price

16 de abril de 2025
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you for taking the time to leave this wonderful review. We are thrilled to hear that you are satisfied with our services.

Best regards,

The Sell Your Fone Team

Avaliado com 5 de um total de 5 estrelas

Great service would recommend to anyone

Went to sell a Samsung S25 and gave me great price and overall 5 star service. Brought an iPhone 16 from them really happy would definitely recommend to others

8 de abril de 2025
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you for taking the time to leave this wonderful review. We are thrilled to hear that you are satisfied with our services.

Best regards,

The Sell Your Fone Team

Avaliado com 1 de um total de 5 estrelas

Terrible experience and still no payment

Quoted the highest price for my S23 Ultra 256GB which was in very good condition offered £381 and payment within 24 hours...the phone was delivered on Saturday, they emailed Monday afternoon to say they had it and it would be processed. Emailed a few hours later stating they had a technical issue and it would be looked at the following day. I heard absolutely nothing that day so I contacted them and their "24/7 support" and again nothing. I contacted them again this morning and then I had to contact compare and recycle to get them to chase it up, then I got a WhatsApp message offering me £250 I told them that wasn't acceptable, they offered £275, I said I wanted more around £320 and I met them in the middle at £300 that I would receive by 8pm today. I am writing this after 8pm where I have not received a payment and they are again unresponsive...I have never experienced an issue like this before, please avoid them

16 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unprofessional rip off merchants!

Terrible, would give 0 stars if it was an option - should have listened to other reviews!

Tried to massively rip me off (I’m talking £250 less than initial offer).

Extremely rude and unprofessional correspondence from them via WhatsApp after 7pm at night. Carried on messaging even when I asked them to stop. Insisted on me transferring them £10 to return my device, even when I said I would purchase my own return label for cheaper for them and send it so they could send it back, they wouldn’t let me. Luckily, their initial email states they return for free, which I screenshotted to them and they then honoured.

Overall dreadful experience. Have now chosen a much more reputable company with no issues whatsoever.

Update - after leaving my review, the “manager” of the company contacted me via WhatsApp AGAIN - completely disrespecting the fact I had asked not to be contacted via WhatsApp after the first initial correspondence from them. I don’t know any legitimate company who work this way?! They asked me to remove my review and when I didn’t, they reported me for defamation. TrustPilot agreed with my review and kept it live. Says it all about this company!

25 de março de 2025
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Dear Tara,

We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. Your feedback is important to us, and we deeply regret that we fell short of your expectations.

We strive to provide fair and transparent quotes for all devices, and we’re truly sorry that your requote did not meet your initial expectations. Regarding the return process, we acknowledge that there was confusion due to an error in our system, which incorrectly stated free returns in some communications. While our standard policy includes a £10 return fee (as noted on our comparison storefront), we always aim to resolve discrepancies fairly—which is why we honored the free return in your case once it was brought to our attention.

After thorough inspection, our technicians found your device had screen damage requiring expensive original Samsung parts for repair.

Our initial quote is based on the condition described (in this case, "Good"), but the final valuation reflects the actual condition found during inspection. We apologize if this wasn't clearly communicated.

We also apologize for any communication that came across as rude or unprofessional, especially during late hours. Our team was working extended shifts during a particularly busy period, but this does not excuse any lapse in courtesy. We’ll address this internally to ensure better customer interactions moving forward.

We’re disappointed to hear you’ve chosen another service, but we genuinely appreciate you giving us the opportunity to identify areas for improvement. If there’s anything further we can do to make amends, please don’t hesitate to reach out to me directly at contact@sellyourfone.co.uk

Thank you for taking the time to share your concerns—we’ll use them to improve.

Best regards,
Adam

Avaliado com 1 de um total de 5 estrelas

Scam company

Scam company. Low ball offer on Grade A phone. Claim it has damage (which was not there before sending, I have videos and photos) Original value was £400, they offered £230 which i rejected, they then upped the offer to £330, which I rejected and then they held my phone to ransom for an extra £10 even though it cost me £10 to post to them based on their advice. I would rather sell to CEX than these bunch of con artists. Phone spent every day of it's life inside otterbox full body case. Stay away

6 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very quick turnaround

Very quick turnaround, paid the same day they received it. Can’t fault them

18 de fevereiro de 2025
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that the payment process was quick and seamless. We appreciate your support and look forward to assisting you again in the future!

Best regards,
Sell Your Fone Team

Avaliado com 1 de um total de 5 estrelas

Don’t bother

First of all, the ‘freepost’ envelope sent out doesn’t actually cover the amount you’re offered for your device so I had to spend £10 just to post it to them (Now rectified by the comparison company). Then a phone in near perfect condition came back with ‘faults’ on their report which I’d never had an issue with previously and dramatically dropped their offer price from £295 to £160. The attitude of the sales person messaging me was rude. When asked what I’d accept as lowest they replied with £180, I explained it wasn’t an acceptable amount, to be ignored, I just received the phone back in the post a few days later. £10 down and back at square one. Don’t waste your time!

30 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Simple and easy process

Simple and easy process and message to confirm phone price would recommend and use again.

29 de janeiro de 2025
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that the payment process was quick and seamless. We appreciate your support and look forward to assisting you again in the future!

Best regards,
Sell Your Fone Team

Avaliado com 5 de um total de 5 estrelas

Sent the phone and within 24 hours they…

Sent the phone and within 24 hours they replied and sent me a fully itinerary and photos. Definitely recommend if you want to move on your old device.

13 de janeiro de 2025
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that the payment process was quick and seamless. We appreciate your support and look forward to assisting you again in the future!

Best regards,
Sell Your Fone Team

Avaliado com 3 de um total de 5 estrelas

Very little chance you’ll get what they offer!

Easy enough to get a valuation. I was sceptical of the price offered and I was correct to be sceptical. My phone had 91% battery health and was in pristine condition. They ‘inspected’ the phone and reduced the offer by £60 saying they needed to replace the battery. I rejected the offer and requested the handset be returned. They were quite pushy for me to agree an amount I would accept, but by that time I’d lost faith and just wanted my phone back. After the handset had been sent to them, communication is via WhatsApp and I had ‘what’s the best you’ll take mate’. Didn’t seem very professional. The original offer was £315. The revised was £255. I eventually suggested £275 but they rejected this and said they’d send the phone back to me the following day (Friday). Fast forward to Monday, when I was expecting my phone in the post and I received another WhatsApp saying Ok £275 deal. So they didn’t send it back as suggested. I agreed £275 and the payment was made to my bank account within hours.

6 de janeiro de 2025
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you for sharing your experience with us. We’re sorry to hear that the process didn’t meet your expectations, particularly with the revised offer and the communication style. We understand your scepticism and frustration, and we apologise for any inconvenience caused.

We’re glad that we were able to reach an agreement in the end and that the payment was processed promptly. However, we acknowledge that the experience could have been more professional and transparent. Your feedback is invaluable, and we’ll use it to improve our service and communication moving forward.

If there’s anything further we can do to assist you, please don’t hesitate to let us know. We appreciate your honesty and hope to have the opportunity to serve you better in the future. Thank you for giving us the chance to respond.

Avaliado com 5 de um total de 5 estrelas

Quick turnaround and fair price paid

Quick turnaround and fair price paid. Money was in my bank within an hour of them receiving the phone. Highly recommended

31 de dezembro de 2024
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that the payment process was quick and seamless. We appreciate your support and look forward to assisting you again in the future!

Best regards,
Sell Your Fone Team

Avaliado com 5 de um total de 5 estrelas

5 star

Easy communication
Clear and honestly
Explain the all steps
Fast payment
5 star

10 de dezembro de 2024
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that the payment process was quick and seamless. We appreciate your support and look forward to assisting you again in the future!

Best regards,
Sell Your Fone Team

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Got fed up trying to sell my phone privately as so many jokers replied with ridiculous offers that I thought I would try selling it via sellyourfone.co.uk. Was pleasantly surprised with the offer received and the whole transaction was hassle free. I found them to be both helpful and professional. Would definitely consider using them again.

20 de novembro de 2024
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that the payment process was quick and seamless. We appreciate your support and look forward to assisting you again in the future!

Best regards,
Sell Your Fone Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service
Paid same day In my account And great price ,
Definitely use again sellyourfone.co.uk
Thank you

3 de outubro de 2024
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that the payment process was quick and seamless. We appreciate your support and look forward to assisting you again in the future!

Best regards,
Sell Your Fone Team

Avaliado com 5 de um total de 5 estrelas

Quick and valuable prices

My first time online selling experience, Faster then I thought , recived priced as it was valued my phone , excellent service, quick respond, definitely recommend

19 de setembro de 2024
Avaliação não solicitada
logotipo da Sellyourfone

Resposta da Sellyourfone

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that the payment process was quick and seamless. We appreciate your support and look forward to assisting you again in the future!

Best regards,
Sell Your Fone Team

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