Sensoryeducation 

I could pick 0 start's I would. Order was placed early December for two items to a total value around £36. The cheaper of the two items arrived within a week or so, however, the more expensive item wasn't there and there was a hand written scrap of paper saying "refund" in the box. Over a month later I've send 5 e-mails, done 2 online "contact us" forms, and called twice (only get to speak to an AI robot). Terrible and would highly advise shopping elsewhere.

This has been an extremely frustrating and unacceptable experience. The company has outright refused to issue a refund despite failing to deliver the goods for over four months.

Each time I request a refund, I am asked to resend my order number and “start the process again.” Once I do, I am ignored. This cycle has repeated multiple times with no resolution.

Instead of a refund, I am repeatedly given delivery dates that are not honoured. I have been provided with several delivery dates, none of which have been met. There is no communication when deliveries fail to take place, and no accountability afterwards.

Emails are either ignored or met with vague responses, and phone calls go unanswered. After months of chasing, I am left with no goods, no refund, and no clear route to resolution.

This company has had ample opportunity to put this right and has failed to do so. I would strongly caution others before placing an order.