Was unsure about ordering, due to some bad reviews and this being a large purchase, but glad I did. We ordered some large fragile items, all were delivered 2 days after ordering and well packa... Ver mais
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Veja o que dizem as avaliações
Poor. Ordered various items for my daughter. 1st package arrived damaged with items missing which according to warehouse after contacting would be sent In separate package 2nd package arrived-... Ver mais
A empresa respondeu
Ordered an assortment of sensory/autism toys, can’t remember the exact item name but it was a variety of about 10 items. Super fast delivery, reasonable price. Only minor issue is ‘variety’ I got a... Ver mais
Absolutely amazing company! Purchased a fantastic bubble tube for my son which is very well made & brings him hours of fun watching the bubbles and fish Bob up and down. Very relaxing and would purcha... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to your Multi Award Winning Sensory Toys Online Shop. We stock all types of Sensory, Special Needs & Disability Toys, Tools, & Equipment - Available to both the Public and Trade at unbeatable prices.
Informações de contato
41 Ramsgate Street, M7 2YL, Manchester, Reino Unido
- 0161 524 2000
- sales@sensorytoywarehouse.com
- sensorytoywarehouse.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We recently bought a wooden activity…
We recently bought a wooden activity cube for my toddler and have been delighted with the quality – real value for money and he hasn’t stopped playing with it! I would definitely consider buying from this company again.
DANGEROUS AND UNSAFE
Absolutely mortified bought a bubble lamp and bracket for my autistic daughters bedroom for it to completely snap off the wall due to being sent the wrong sized bracket. Wires exposed sharp metal hanging off my daughter was traumatised this happened within 24 hours of even putting it up. Water everywhere including over the electrical wires and absolutely drenched my daughters carpet. Contacted twice now by me and my partner and been ignored after being told on the phone we would be refunded. Absolutely vile DO NOT BUY FROM HERE
Cheap and no good for children with autism
My partner bought our autistic 2& half year old daughter a sensory bubble lamp for £90 from here within less than 24 hours of it being fitted I heard a massive bang only to see it had broken , snapped at the bottom and broken wires expose lamp was on its side with water pouring out and my daughter stood there scared stiff . It nearly sliced my daughters leg open . And she could have been electrocuted. I phoned them as I was not happy about this after speaking to the guy for a while and sending him photos of the damaged lamp he said it sounded like the lamp came with the wrong size bracket . He did say that the would refund our order and that this had not happened to any one else . The overall quality of the lamp is not the best . . I don’t know if my partner will be refunded on this even though they have said they will .
Happy customer 😊
Bought my autistic daughter a bubble tube with soft play plinth for Christmas brilliant value for money! I’ve one happy little girl! Brilliant aftercare too! 😊 I will definitely use this company again 😊
Really good quality products I ordered…
Really good quality products I ordered the week before Christmas and still got the products in time as another company let us down. The customer service is very good always responds and I would highly recommend this company to anyone looking for quality products
Parts missing, faulty product
Ordered a dark den pop up tent for Christmas arrived with no connecting pieces for the poles, called first week of January and they said they would post out spare parts, nothing arrived. They haven't responded to my email and can't get hold of them by phone.
Four star
I bought the blackout tent for my nephew which is amazing only thing that disappointed me was the fact the light that came with it was faulty I got in touch with the company who did reply very quickly and said they would send another light out but unfortunately this never arrived I chased it up and they said it had been sent but 3 weeks later it hasn't arrived so a little disappointed would have been 5 stars other wise
Ordered 2 Pokémon soft plush Squirtle …
Ordered 2 Pokémon soft plush Squirtle arrived the following day, great service & great price ***** well happy
Excellent
Really great experience buying from STW. We bought a number of products and one of the products had a technical fault when we powered the device. I sent an email on Saturday night to STW detailing the fault with pictures. Sunday morning we received a positive response and a replacement product was sent out in the post on Monday and we received the replacement on Tuesday morning (next day)! The reality of life is that things go wrong from time to time. People/companies true colours are really shown when issues happen and more importantly how they deal with it. In this case it was 100% perfect in terms of communication and the response time for replacement. Highly recommended. Will buy again without question. Ben
Excellent product and Great service. Great to do business with!
I urgently needed 20 x SEN Keyboards to send to Kenya as a container was leaving in 4 days time. Asked Sensory TW whether they could get them to me within 2 days and Tanya (Customer Operations Agent) said they would. After the order Tanya made sure the order left their warehouse within 24 hrs and then she tracked the delivery to me within the next 24 hrs.
What a great service.
We will need more SEN Keyboards next year and I will certainly look no further than Sensory Toy Warehouse!!
Tanya is a gem!
Excellent service!!! :)
Extremely happy with the products I received. The toys were of very good quality and I cannot recommend the sensory toy warehouse highly enough. I will be ordering more from them for Christmas gifts . Lianne and the team were so helpful and always responsive to emails .
Great service & products
5* Customer Service! (Lianne) really helpful and accommodating.
A fantastic range of Sensory Toys, good value and super quick delivery. Thank you!
Highly recommended. You will not be disappointed!
5 Star
‘My item arrived in 4 days, the girls love it, great quality and price, will definitely be ordering again’
Especially with Christmas coming!
AVOID Poor Returns
I brought a bubble tube lamp that is so loud it is not fit for purpose! When requesting a return I was told I would have to pay despite to return this despite the goods being faulty, they told me the item I brought was budget and expected to be noisy, which is not how it was described on the website. This is now being handed over to Trading Standards. AVOID!!!
Easy to order
Easy to order, quick delivery and well priced products. Thank you!
Fast account set up and easy ordering
Fast account set up and easy ordering. Great customer service!
Amazing service
Order came quickly and as described.
Had a small problem with one item which was probably broken in transit and has been fixed straight away and clear and friendly communication
Will always buy from them

Resposta da Sensory Toy Warehouse
Great products
Great products, timely delivery. One product was not available so a suitable alternative was found and they called me about it. Excellent value.

Resposta da Sensory Toy Warehouse
Great/fast customer service.

Resposta da Sensory Toy Warehouse
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