Serac Technologies Avaliações 

165
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Daisy and Josefina have been fantastic ( as well as patient with us ) There attention to detail has been great We look forward to working with these guys I would thoroughly recommend serac tech t... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Does not work. All they care about is signing you up and threatening legal action when you try and cancel . The reviews say everything really . Wish I would have checked trust pilot first

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Horrendous Promise the world and deliver nothing. Impossible to get out of the contract. Will renew without your consent. Then charge you to exit the renewal. Then when all that’s done will still... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am a small builder who has recently started with Seractech, my letter was drafted up which looked very professional. Josefina has been in contact with me going through the process step by step helpi... Ver mais

A empresa respondeu

Detalhes da empresa

Escrito pela empresa

Built for the construction and property industry, Serac Technologies provides a growing range of tools including automated outreach and historical planning applications across the entire UK. Unlock the past of any property with our planning history data. Simplify your research process and uncover valuable insights with ease.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

165 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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2,9

Todas as avaliações

(165)

69 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Bad! All about taking payments

In my experience,This company promises ypu a effort free service, then during the zoom call demo asks you to log into “your account” which in doing so then triggers there licence with you to be active and enables them to claim there monthly fee, ( which you will be hounded for constantly)
It close to a racket as far as I’m concerned,
Avoid at all costs, it will save you a lot of stress and a lot of arguments about payments for a service that actually isn’t “ hassle free” at all.

26 de março de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Thanks for your feedback. You were fully onboarded to the platform in August (a self service tool), but we haven't seen you use it since that point. We've provided the data you're paying for every week since day one, and our Customer Success team made multiple attempts to reach you by phone and email to offer support, but couldn't book a refresher call with you until now.

We're glad you're back in touch, and we look forward to your refresher call today. We're confident we can help you generate value from the platform.

Avaliado com 5 de um total de 5 estrelas

Easy On-boarding

Selina is clear and precise in her explanations and patient enough to get an old boy like me using the system in no time at all. Many thanks

20 de março de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Thanks Justin, we'll pass this on

Avaliado com 1 de um total de 5 estrelas

Rip-Off - Terms and Conditions

These guys are REAL Unscrupulous, unethical company I have ever come across. Sales person doesn't provide any exit terms and conditions when binding you in the contract. PLEASE READ Terms and Conditions very very carefully.

There is NO COOLING OFF PERIOD.
There is a DEFAULT auto-renewal.
On top A LATE Cancellation FEES of 2 MONTHS..!! So if you are paying £300 every month there is a £600 late cancellation fees..!! in addition to the month you just paid for let say 12 month contract you send across your notice in week #1 of 13th month so you have now paid for 13th month plus you will be paying to 14th and 15th month..!!!

9 de março de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Thanks for your feedback, firstly we can see that within 12 months you have sent out just 10 letters which of course had a significant impact on your return on investment.

Your T&Cs were visible when your account was activated and in your account for you to view at any stage.

Should you wish to discuss further we are always here to support on either 0203 808 6992 or support@seractech.co.uk

Avaliado com 5 de um total de 5 estrelas

Simple and efficient software

Simple and efficient software. Selina was super friendly and helpful throughout the onboarding process. Looking forward to seeing what new opportunities arise from simplifying the outreach process.

3 de março de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Thanks for the feedback, we will pass it on

Avaliado com 5 de um total de 5 estrelas

setting up planning portal

we dealt with maria and daisy to set us up for the planning portal, they were both very helpful in aiding us to make the process as easy as possible

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Appreciate it Joe

Avaliado com 5 de um total de 5 estrelas

Grace explained everything clearly…

Grace explained everything clearly during the demo's and was very thorough. 😁

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Great to hear, we will pass this onto Grace

Avaliado com 5 de um total de 5 estrelas

The service and help that we received…

The service and help that we received from Grace Gallagher Chin and her onboarding team was really good and very efficient. A great service and now hoping to reap the rewards.

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Thanks for this, we will pass this onto Grace

Avaliado com 1 de um total de 5 estrelas

Misleading sales practices

Misleading sales practices.

I received a call from Josh White this morning implying they were a contractor with loads of opportunities across the Midlands and they needed partners to take over contracts that cant be fulfilled in April and May. I accepted a meeting on this basis.

After receiving the e-mail, I then realised they're some lead generation platform- NOT a contractor. VERY misleading to try to trick me into a meeting.

Needless to say, if you try to trick me into a meeting and lie from the offset, then I know this is not a good service.

I have raised my concerns directly with them- but remember, this is a small industry, we all talk. Tricking your way into meetings is going to end badly.

Their reply is nonsense and just sums them up perfectly. With all these reviews showing it's a total scam, it's clear you should stay away...

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

We’re sorry to hear this was your perception of the call. Our role is to connect construction companies with homeowners who are actively going through the planning process and looking to appoint a contractor.

The opportunity to secure projects for April or May is absolutely supported by our platform and the live planning data we provide. This is precisely why contractors use our service.

The purpose of the meeting proposed was simply to demonstrate the platform in more detail and explain how we help contractors win work. There was no intention to mislead or “trick” anyone into a meeting, and we’re confident the service was described truthfully.

If you have any further questions please feel free to reach out.

Avaliado com 1 de um total de 5 estrelas

I registered with this company but…

I registered with this company but never used their service at any time. I never sent any letters, never accessed any data, and was never given access to the tools required to use the service.

The only payments taken from me were registration-related payments at sign-up. I did not sign a one-year contract, nor did I agree to ongoing charges. I became unemployed shortly after registering and did not proceed beyond the initial stage.

Despite this, I was later told that I owed money for a service I never used and never benefited from. When I asked for a copy of the contract I allegedly signed and evidence of service usage, this was not clearly provided.

The situation escalated to the point where the company issued a small claims court claim seeking payment, which I found extremely distressing given that no service was used and no signed long-term contract exists.

I was also made uncomfortable during a call when references were made to my LinkedIn profile and websites connected to my name, which I felt were irrelevant and inappropriate in a billing dispute. (This was said by the Head of Finance.

Based on my experience, I do not recommend this company. This experience has been very stressful, and I urge others to protect their mental health by carefully checking whether they can stop or cancel any agreement they sign before proceeding.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Thank you for sharing your feedback. We’re sorry to hear that this experience has been distressing.

To clarify for transparency: the account was self-activated by yourself during the activation process, at which point our terms and pricing were clearly presented and accepted. Serac Tech is a self-service platform, access to tools and data is provided once fully onboarded, but usage requires the user to log in and actively send letters in order to generate inbound responses.

Charges applied were in line with the agreed sign-up terms, not based on the volume of letters sent or data accessed. While we understand that personal circumstances can change, the agreement entered into at registration remained active unless cancelled in accordance with the stated terms.

Regarding requests for documentation, access details and contractual records were made available during correspondence.

We regret that this matter escalated and that it caused stress. We always encourage prospective users to review the terms carefully before activating an account and to contact us early if circumstances change.

If you would like to continue the conversation or resolve any outstanding concerns, we remain open to doing so via our support channels.

Avaliado com 1 de um total de 5 estrelas

Misleading Practices and Continuous Pressure

Title: Misleading Practices and Continuous Pressure

I signed up for this system with the expectation of clear communication and transparency. However, my experience has been anything but that. The process felt rushed and unclear, and I was led to believe that only a small number of companies had access to this system, which now seems misleading.

I received ten letters regarding my planning application, suggesting that I would be the primary business to benefit from this service. Instead, it felt more like a sales tactic than genuine support. The lack of adequate backup service has rendered this experience a complete waste of time and money—essentially just another tech scam.

I strongly advise against subscribing to this service. It has been several weeks since I unsubscribed, yet they continue to hound me with constant communications.

Let’s be clear: when a company fails to deliver on its advertised products and support, it causes significant stress for users.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Thanks for your feedback. We have looked into your account and can see you've sent 243 letters in a year which is significantly lower than your total available. If you are not using the system the results will be severely impacted.

Serac Tech is a self-service tool where you are given all the tools required to send out automated letters. All of our terms were made clear before activating your account and unfortunately you gave notice to not renew your licence past the required date.

If you have any further questions please let the Customer Success team know on support@seractech.co.uk

Avaliado com 1 de um total de 5 estrelas

I signed up for this system but…

I signed up for this system but everything was rushed and not transparent, They never explained how many subscribers were in each area and just took money from my account with no backup service at all, A complete waste of time and money, just another tech fraud system, I would strongly advise against this subscription, Its been one year since I unsubscribed and they are hounding me and causing me severe stress, threatening me to court, Lets me clear here when a company cannot supply a product that is advertised then they must compensate for any money paid to them.

30 de janeiro de 2025
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Thanks for your feedback.

Unfortunately, we strongly disagree with your description of our service and can see that accurate data was provided to you each week, in line with the 12-month B2B agreement. We provided a thorough onboarding process and agreed targeting criteria based on your requested preferences, against our advised approach.

When your requested approach did not work, we gave you clear advice, adjusted your profile and added additional coverage to you at no extra cost, to help you to utilise the remainder of your licence. Unfortunately, you did not use the data on your profile following this, despite the contract remaining active until the end of the 12 month period.

We remain open to resolving matters constructively and would encourage you to contact us directly.

Avaliado com 1 de um total de 5 estrelas

Terrible company

Terrible company , signed me up to a service that they did not deliver , promised personal weekly support and was a waste of time , after 3 months I had enough and canceled the service as they lied and miss sold it!
They keep taking money from my account without permission! Woman on the phone very obnoxious and horrible, I’m now going legal to recover money taken without permission and fraudulently! Stay away at all cost

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

We’re sorry to hear you feel disappointed, and we’d like to clarify a few important points for transparency. During the 6 months you’ve been with us so far, we were only able to send a small number of letters due to the postage limit you set on your account.

Our team was sending the letters on your behalf, which naturally reduced the need for frequent check-ins. At no point did you request additional assistance or support during this time.

Your licence was agreed for 12 months, and our team made repeated genuine efforts to assist during your call. Unfortunately, the conversation was cut short when you demanded cancellation and declined further explanation or support.

Any billing was in line with the agreed terms of your active licence.

We always aim to act professionally and transparently and would encourage you to contact us to discuss how to utilise the remaining time on your licence.

Avaliado com 1 de um total de 5 estrelas

Didn't get a single job in from them

Didn't get a single job in from them. Every time I rang up to get help they didnt help at all, Just kept passing me round. After the first month when I didnt get a single job in I just cut my losses. 18 months later I get bailiffs at the door saying I owe them money! Do not go with these people. Absolute scum

8 de janeiro de 2026
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Despite our best efforts we have no record of you having an account with us. Please contact support@seractech.co.uk

Avaliado com 5 de um total de 5 estrelas

Selina was very helpful and her…

Selina was very helpful and her experience made it easy for me to understand the programming on how to use the app.

very quick and easy.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Great to hear Liam, we will pass this onto Selina. : )

Avaliado com 1 de um total de 5 estrelas

Terrible company signed up through the…

Terrible company signed up through the business cancelled within the threshold put a Ccj on my personal account even though I signed up through my company. Currently in process of appeal

14 de maio de 2025
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

We can see from our records you activated an account with us in May 2024 where all terms were communicated to you before you set up your account.

Despite our best efforts you then ignored all our calls and emails so unfortunately our Customer Success Team could not onboard you, which means you didn't get the chance to actually use our platform.

If you are now ready to use the platform, please reach out to our team on 0203 808 6992

Avaliado com 1 de um total de 5 estrelas

Be aware that cancelling this service…

Be aware that cancelling this service appears to be very difficult once the contract is signed.

In my case, concerns about suitability were met with repeated references to legal terms and legislation, which can create pressure rather than constructive discussion.

I recommend other businesses proceed with caution and fully understand the contractual commitments before agreeing.

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Thank you for your feedback. We note that you signed up for a 12-month fixed term licence but have only actively used the platform for five weeks, during which you have sent just over one week’s worth of letters.

It's therefore too early to determine whether the platform has not worked for you. Regarding your statements about the service not being provided with reasonable care, we respectfully note that we have met our obligations under the agreement by providing accurate data and the tools to automate your marketing throughout your subscription period. Such limited usage on your part is unlikely to generate the results you're expecting at this stage.

Since you raised your concerns, we have made multiple attempts to support you. However, these efforts have been limited by your decision not to follow our advice on optimising your campaign.

Despite this, we remain committed to supporting you, so please contact our Customer Success team to discuss further.

Avaliado com 5 de um total de 5 estrelas

Fantastic onboarding experience so far

Selina has been fantastic and has made the onboarding experience very easy when I am so busy; very friendly, knowledgeable and is a great representative of Serac Tech. The system is very simple yet delivers a lot from what we can see, although we have just started the process with Serac Tech. Thank you very much Selina.

11 de dezembro de 2025
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Thanks for this, we will pass this onto Selina

Avaliado com 5 de um total de 5 estrelas

Very good experience

Grace was very clear with her instructions and explained everything very clearly. A very good experience with my introduction demo .

10 de dezembro de 2025
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

We'll pass on this feedback, thanks very much

Avaliado com 1 de um total de 5 estrelas

⭐ 0-Star Review

⭐ 0-Star Review: I had to give 1 star only because there’s no option for 0 or negative stars🙏.Stay Away — Misleading Service and No Results

Stay well away — this company is a complete disappointment.

When I joined, they gave me high expectations and even showed video profiles of multiple builders to convince me to sign up. After signing the contract, I waited over two months and sent around 183 letters to potential customers — with zero results.

When I raised my concerns, they showed no interest at all in helping or fixing the issue. What they were quick and strict about was making sure I paid every month, despite their service failing completely.

This company seems far more focused on collecting money than providing any real value. Once you sign a contract, you are stuck — and they insist you must keep paying even if you receive nothing in return.

I’ve had a very bad experience and am still trying to cancel my contract. Their attitude is simply: “You signed, so you must pay,” regardless of whether the service works.

Avoid at all costs. Not trustworthy, not helpful, and definitely not worth your money.

10 de dezembro de 2025
Avaliação não solicitada
logotipo da Serac Technologies

Resposta da Serac Technologies

Thanks for sharing your feedback. We’d like to provide some additional context for clarity.

After your account was set up, there was a delay before the profile was actively used, meaning the platform has only been in regular use for a relatively short period so far. During this time, some filters were adjusted outside of our recommendations, which resulted in contacting homeowners later in their project timeline than we would usually advise.

Throughout this period, our team has remained in regular contact, offering guidance and support, and we’ve consistently highlighted that results typically improve as the platform is used for longer and in line with best-practice settings. We remain committed to supporting you and helping you get the most value from the service.

We have recently been unable to contact you to discuss further and provide a solution.

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