Serene Cosmetic Avaliações 

271
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I recently had E-max veneers in Dubai booked through serene cosmetic. I spoke with serene coordinator Lois daily about how my procedure was going and if there was anything I needed as well as keep... Ver mais

Avaliado com 5 de um total de 5 estrelas

I couldn’t recommend serene cosmetics enough, Lois and Hollie have been amazing. Great communication before, during and after my surgery. Made me feel so at ease for my first surgery, and have constan... Ver mais

Avaliado com 5 de um total de 5 estrelas

Megan has been amazing from the start until now 4 days post op, been so patient with me while booking and checking in to see how everything’s going. Super smooth process which is so comforting at such... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been back from Turkey after surgery arranged by Serene Clinic for 2 weeks. I would like to say that I have recieved excellent service, from Megan, above and beyond expectation, replying to me... Ver mais

Detalhes da empresa

  1. Clínica de cirurgia plástica
  2. também em
  3. Dentista Cosmético

Escrito pela empresa

At Serene Cosmetic, we help you research, plan and book cosmetic surgery and dental treatment with our carefully selected partner clinics and surgeons, at prices that make world-class treatment accessible. For over eight years we have guided more than 2,000 patients through their journeys. We know the process can feel overwhelming, which is why you are supported at every step, from your first enquiry through to travel, treatment and recovery. Our Patient Coordinators are fluent English speakers, and many have personally undergone their own surgical and non-surgical transformations, so the guidance you receive comes from real experience of the travel, treatment and recovery process, not just a script. Your journey starts with a free consultation call with your dedicated Patient Coordinator, who remains your single point of contact throughout. All treatment is carried out by our independent partner clinics and their surgeons and dentists, whom we select and vet, so you can focus on your transformation while we handle the coordination.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

271 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(271)

57 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Best experience with serene !

I have been with Serene Cosmetic for most of my cosmetic procedures abroad, and I fully trust them to pair me with the best surgeons possible.

After my last surgery in the UK, I experienced several problems with my breasts. I turned to Serene because I knew the team would help me get everything sorted. They found me the perfect surgeon, who successfully corrected the issues I was having.

I also had a lower facelift and couldn’t be happier with my results. From start to finish, Serene was there to support me every step of the way, answering any questions I had and providing reassurance throughout the entire process.

Lois is an absolute angel and made me feel at ease the whole time. I was picked up from the airport and taken to a gorgeous hotel, and all the staff who transported me to and from my hospital appointments were so lovely. They really made my experience as comfortable as possible.

I think it’s so important to have a company like Serene fully supporting you during your surgery journey. Any worries or concerns I had were always addressed, and I felt looked after from beginning to end.

I can’t recommend them highly enough

29 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

behind the image and celebrities !!

I was surprised to see so few negative reviews for this clinic, which is why I felt it was important to share my experience. Before booking, everything appeared professional, luxurious and reassuring.

What disappointed me most was the huge difference between the image presented online and the reality I experienced. The clinic is heavily promoted by celebrities and influencers, and from the outside it appears that everyone receives the same high level of care. However, that was not my experience. The social media content creates an impression of luxury, personal attention and exceptional support, but I found the reality very different.

The entire process felt extremely commercial. Within hours of arriving at the villa, I was taken to make payment. Rather than feeling like a patient receiving medical care, I felt like a customer being processed through a business focused on collecting money.

One of the most distressing parts of my experience happened before surgery. I was taken downstairs and left alone in a waiting area for around 40 minutes. I was terrified and becoming increasingly anxious. There were no nurses around and I was genuinely close to abandoning the procedure and walking out. Just as I was about to get up and leave, somebody arrived and took me into the theatre area. Being left alone at such a vulnerable moment was incredibly upsetting.

When I woke up from surgery, I was in extreme pain. I was crying, repeatedly asking for help and pain relief, and felt completely overwhelmed. If my friend had not advocated for me, I genuinely do not know what would have happened. At the time, I honestly thought I was going to die.

My recovery was far more serious than I had expected. I required two blood transfusions following surgery. There seemed to be numerous different nurses involved and I often felt that nobody fully knew what was going on or had a complete understanding of my situation. This only added to my fear and anxiety during an already traumatic experience.

I was also concerned by how quickly I was discharged. Despite everything that had happened, it felt very much like a “get in, get out” process. During the journey back to the villa, my dressings became heavily soaked with blood and my stitches were bleeding through, which was extremely distressing. Rather than feeling properly monitored and cared for, I felt rushed through the system.

The villa itself was acceptable, but even there the focus seemed to be on processing patients rather than providing genuine aftercare and support. From the moment I arrived, the emphasis appeared to be on payments and moving people through the process as quickly as possible.

Overall, my experience did not match the luxury, personalised service that is advertised. Behind the polished social media marketing and celebrity endorsements, I found an experience that felt rushed, impersonal and far more focused on image and payment than patient care.

This was one of the biggest decisions of my life, and I expected far better communication, support and professionalism. Please do your research carefully before booking. This was an extremely frightening experience for me, and one that I would never want anyone else to go through.

29 de maio de 2026
Avaliação não solicitada
logotipo da Serene Cosmetic

Resposta da Serene Cosmetic

Hi Olivia, thank you for taking the time to write this. We're so sorry your experience fell short of what you expected, and of what we want for every patient.

We note that your procedure was over 2 years ago in March 2024, so we've gone back through your file and can see that you actually dealt directly with our founder Lois.

Our records show that Lois contacted you on a number of occasions to check in on you, prior to your surgery, on the day of your surgery and again in the weeks that followed, including asking you directly how everything had gone in Istanbul. You replied to one message to say it went well and that you were recovering. Nothing you've described in your review was ever raised with Lois at the time, or at any point in the two years since. So we are unsure what has triggered the review so long after your procedure and why you feel that our celebrity patients would be treated any differently than you.

We say that not to dismiss your account, but because we would have acted on it immediately if you had raised concerns during with us as this is something we take to the clinic immediately, and that opportunity was available to you.

For the benefit of other readers, Serene is a concierge service rather than the surgery provider, and our role is to support patients before, during and after treatment abroad. You had direct access to the owner of Serene, throughout: from booking, through your time in Istanbul, and afterwards.

We would like to look into this properly now for you, so Lois will reach out to you personally to arrange a call.

Thanks Olivia

Avaliado com 5 de um total de 5 estrelas

I had surgery with serene cosmetic…

I had surgery with serene cosmetic clinic and to say I’m extremely pleased with my outcome is second to none from the moment I stepped off the plane the girls were always in contact with me reassuring me and making sure everything was plain sailing I wouldn’t and couldn’t recommend anyone else 5 star treatment

18 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Couldn’t recommend enough!!

So supportive & on hand to help with any questions from booking throughout, can’t recommend them enough!! I went 3 weeks ago for facial surgery and already the results are looking amazing, thank you thank you thank you Xx

16 de abril de 2026
Avaliação não solicitada
logotipo da Serene Cosmetic

Resposta da Serene Cosmetic

Thank you so much for your kind words 🫶🏽♥️😍

Avaliado com 5 de um total de 5 estrelas

Serene cosmetics 100%all the way!

From the moment we stepped off the plane we was greeted and taken straight to our hotel,
From start to finish whole process was amazing so glad we chose to go with serene cosmetics would definitely recommend this company.

5 de abril de 2026
Avaliação não solicitada
logotipo da Serene Cosmetic

Resposta da Serene Cosmetic

Thank you so much for leaving us such a lovely review 🤍🫶🏽✨

Avaliado com 5 de um total de 5 estrelas

Had combined surgery with serene both…

Had combined surgery with serene both rhinoplasty and breast lift & implants and I have felt so supported and looked after the whole time. I am amazed with my results and the level of care by everyone in the team and all of the doctors and nurses. I can’t recommend enough and if I chose to get surgery in the future will be returning to serene. 🥹🫶🏼💜

7 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My whole experience with Serene and…

My whole experience with Serene and Megan has been fantastic throughout. Megan has been quick to reply to me when I have had any questions. Even after surgery, Megan has been in touch to make sure my recovery is going well. I would highly recommend to anyone looking at getting a procedure done.

20 de abril de 2026
Avaliação não solicitada
logotipo da Serene Cosmetic

Resposta da Serene Cosmetic

This is so kind 🤗 Thank you so much for taking the time to leave us a review. This means the world 🌍♥️

Avaliado com 5 de um total de 5 estrelas

Highly recommend Serene cosmetics

Highly recommend Serene cosmetics, from booking to post op Megan was amazing and I am delighted with the full service and over the moon with my results.

14 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous from start to finish.

Fabulous from start to finish.
Lois and the team were incredible from my first enquiry, right up to now, and i’m 1 week post breast uplift and implants and now back
home.
Hotel was fantastic and the staff couldn't do enough for you.
Would definitely use them for any other work I want doing in the future and have already recommended serene to anyone that has asked 😊 10/10
Thank you team Serene 🙌❤️

20 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Warning ⚠️

I have never used this company nor been in contact with anyone from it but noticed I have been blocked by serene cosmetic via instagram!
This behaviour speaks jealousy and red flags!
Especially when they are dealing with providing people with surgery abroad!
I would hate to think who they would send you to if they don’t like the look of you! Please be cautious of Lois Serene and her company!

12 de outubro de 2025
Avaliação não solicitada
logotipo da Serene Cosmetic

Resposta da Serene Cosmetic

Thank you for your feedback, although we note from your own words that you have never been a patient of Serene Cosmetic, never contacted us, and have no experience of our service. This review does not relate to any procedure, consultation or interaction with our team.

For clarity on our social media policy: we moderate our Instagram community to protect our previous patients, who generously share their experiences on our posts, and our team. Profiles are blocked only where comments are abusive or disrespectful towards them. We make no exception to this, and we believe our patients deserve that protection.

Serene has supported over 2,000 patients across eight years, and we encourage anyone researching us to read reviews from genuine patients who have been through the process with us.

We have reported this review to Trustpilot as it does not reflect a genuine service experience, which Trustpilot's own guidelines require.

Avaliado com 5 de um total de 5 estrelas

The best team ever

I’m speechless at how organised, punctual and amazing serene cosmetics are!! From start to finish including post op , Megan has been a gem in coordinating, supporting and making the process easy and less daunting. Rhinoplasty with Dr Sinan has been the best I could have asked for, he truly is a miracle surgeon! All the members in the team Megan, Esra, Yagmur reply so quickly all the time and never leave you confused. I have had the best experience here and will never fail to recommend this place to everyone when booking to fly abroad for procedures. Not a single regret!! <3 thank you to the brilliant team x

1 de abril de 2026
Avaliação não solicitada
logotipo da Serene Cosmetic

Resposta da Serene Cosmetic

What a gorgeous review! Thank you SO much Summaiya 🤍🫶🏽 You've made our week!! xx

Avaliado com 5 de um total de 5 estrelas

Cosmetic surgery

I cannot recommend serene cosmetic enough . From start but f my journey they have been amazing . They have been absolutely amazing . Cannot believe Hank them enough . Amazing people thank you xx

25 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Can’t recommend serene clinic enough

Can’t recommend serene clinic enough. They have been amazing from the start. They are always there checking in on you all the way through your journey. They made my experience much more easier. I am absolutely delighted with my results and can’t thank serene clinic enough anyone needed any kind of cosmetic surgery I highly recommend they are with u every step of the way xx

13 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

10/10 Care!!

For the longest time I wanted a breast reduction but, the cost was too much for me ever to afford in the UK and the idea of going over to Turkey always frightened me as I feel as so it’s such a big taboo subject however, after a friend recommended Serene to me I decided to go ahead to some research and get booked in and now after being two weeks postop I can happily say it was the best decision I ever made! I’ll be completely honest, there was a bit of miscommunication with the transfers when we arrived however was sorted very quickly and from then the service that we had was amazing! My coordinator is Megan and Martha were always so polite and informing the whole way through! Of course when we went out there was the war in Iran going on which of course put us in an uneasy situation however we were kept updated the whole time on the situation and to be honest I felt very safe! Dr Omar did an incredible job, I’ve gone from a very uncomfortable 34H to an amazing 32D (I think) and I am just completely shocked with how well I’ve recovered, how neat all of the incisions are and for me how pain-free it was! The nurses in the hospital were also so lovely, of course there was some challenges with the language barrier but I think if you’re going abroad for surgery then that’s something you need to be prepared for and just to make sure you’ve got a translator on your phone as that helps so much! The level of care I received was the best I’ve ever received, not to knock the NHS but, even private care through the NHS isn’t is caring as it was out here! I’ll truly forever be grateful! I can see that have been some bad reviews from last year when they were partnered up with comfort zone now, obviously I can’t speak on experience from that however, I can happily say that the Cygnus Clinic that they now are with are amazing!!

3 de março de 2026
Avaliação não solicitada
logotipo da Serene Cosmetic

Resposta da Serene Cosmetic

This is so lovely and uplifting to read 🤍 Thank you so much for taking the time to leave us such a kind review. It truly means the world to our team 🫶🏽 xx

Avaliado com 5 de um total de 5 estrelas

Why try go it alone?

I am 4 weeks post a breast reduction and lift procedure. I cannot fault Serene or Cygnus Clinic they were professional at all times and showed genuine care. Services and facilities were suitable for purpose. I would not hesitate to recommend Serene or Lois, they make travelling abroad for surgery a lot less stressful. I am also very pleased with the outcome of my surgery.

17 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing amazing amazing

They were amazing from start to finish always there to help and guide, its my second time with serene and will be returning a million percent, megan has been amazing , my hotel was fab and my surgeon was just the best

2 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From start to finish Serene have been…

From start to finish Serene have been amazing! Absolutely 5* service & support, Megan, Elizabeth and the team made the whole process simple. The accommodation and transfers were 5*. Going to turkey on my own seemed quite daunting but I couldn’t have felt more supported! Would absolutely recommend 🙂

9 de março de 2026
Avaliação não solicitada
logotipo da Serene Cosmetic

Resposta da Serene Cosmetic

Thank you so much for leaving such a lovely review 🤍 We really appreciate your kind words and we’re so pleased you had a positive experience with Serene Cosmetic 🙌🏽☺️

Avaliado com 5 de um total de 5 estrelas

Breast op

I had a great experience with Serene, they were so helpful and happy to answer any questions I had big or small. I would say that anyone considering having an operation abroad that it can be daunting but the surgeons serene work with are brilliant and know their stuff. If I was to have any surgery in the future I would use Serene again thanks x

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Serene Cosmetic

Resposta da Serene Cosmetic

This is so kind, thank you 🥲🤍 It means the world to us to know you felt looked after and supported throughout your journey x

Avaliado com 5 de um total de 5 estrelas

Surgery x2

I went to Serene back in 2024, I didn’t have the best experience after with my surgery but Megan worked closely with me for the 2 years and worked hard to get me the correct revision surgery, and after this one that I’ve just had in Feb 2026 I cannot complain, everything so far has been so good, and I’ve been looked after so well that it actually beat any expectations and I’m over all very happy, I am now 2 weeks post op and I cannot wait to see final results. Thank you :)

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Serene Cosmetic

Resposta da Serene Cosmetic

We’re so grateful for your kind review 🤍 Thank you for trusting Serene Cosmetic and for taking the time to share your experience 🫶🏽🤗

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