Delivery was terrible, no paperwork given to my engineers to check quantities and correct sizes. Total shambles, no grills with first delivery, so total waste of 4 engineers time today We will be b... Ver mais
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Veja o que dizem as avaliações
Working with SERTUS has been really positive. The SERTUS Live events so far have been well put together and genuinely useful - bringing the right people into the room and helping to raise awareness ar... Ver mais
A empresa respondeu
As Dame Judith Hackitt put it at Sertus Live #2: "Here's a company that puts doing the right thing ahead of anything else." Sertus stands out as a company that genuinely embodies what the building sa... Ver mais
A empresa respondeu
I contacted the team to arrange training on one of the systems currently in place on site. Although they were unable to assist directly, they got back to me promptly and explained that they work alon... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de sistemas de proteção contra incêndios
- Loja de Equipamentos Contra Incêndio
- Fornecedor de equipamentos de segurança
Escrito pela empresa
Sertus is a UK-based manufacturer of smoke ventilation products, dedicated to safeguarding lives and property through unequivocally compliant, expertly engineered, and reliably manufactured solutions. Driven by our vision to be the UK’s manufacturer of choice for smoke ventilation, we’re setting the standard – leading, not following – with products that combine innovation, performance, and quality. From early-stage design through to post-install support, we partner with contractors, architects, consultants, and developers to deliver smoke ventilation that works – every time. At Sertus, Make It Simple isn’t just a tagline – it’s our promise. We simplify the complex world of fire safety through intelligent design, clear guidance, and comprehensive support, helping our customers achieve compliant, high-performance buildings with confidence.
Why we’re different
Escrito pela empresa
- Complete product range all under one roof
- From Smoke Control Dampers and Roof AOVs to the Sertus Fan Pod™, all products are designed and manufactured in-house. One trusted supplier means consistent quality, reliable lead times and no need to manage multiple vendors.
- Factory-tested, fully compliant products
- Every Sertus product is rigorously tested to the UK’s highest fire safety standards, ensuring proven compliance, reliable performance and confidence at approval and sign-off.
- Ready when you are
- With extensive UK stock, multiple size options and next-day delivery on core lines, we help keep projects moving and programmes on track.
- Dedicated Sertus delivery fleet
- Whether delivered by our own transport or trusted courier partners, every order is handled with care to ensure it arrives safely and on time.
- Support beyond the product
- We support our customers with pre- and post-order technical guidance, free site surveys, CPD training and factory visits - helping you make the right decisions early and avoid issues later.
Our delivery guarantee
Flat £150 delivery fee nationwide
One simple, transparent delivery rate – wherever you are in the UK. No hidden costs, no surprises.
Informações de contato
Europa House, Alfold Road, GU6 8NQ, Cranleigh, Reino Unido
- 01483 269 999
- hello@sertus.uk
- sertus.uk
Compliant smoke ventilation made simple
4,5
Excelente
35 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service. We do lots of smoke control and use Sertus a lot
Delivery is always planes and timed well
30 de julho de 2026
Resposta da Sertus
Thank you for your great review! We're pleased to hear our service and reliable deliveries continue to support your projects. We really appreciate your continued support.
Delivery was terrible
Delivery was terrible, no paperwork given to my engineers to check quantities and correct sizes. Total shambles, no grills with first delivery, so total waste of 4 engineers time today
We will be billing Sertus for this.
We gave specific instructions which were ignored
No other words than shambles
1 de julho de 2026
Resposta da Sertus
Thank you for your feedback. We're sorry to hear you were disappointed with your experience. We discussed the concerns raised with you directly and carried out a full review of the delivery and the circumstances surrounding the order with the relevant teams. We take all customer feedback seriously and remain committed to providing a high level of service and delivering the best possible experience for our customers.
The content was pitched at just the…
The content was pitched at just the right level. The delivery and knowledge from Brad was excellent. Would definitely recommend Sertus,
24 de junho de 2026
Resposta da Sertus
Thank you for your fantastic feedback! We're delighted to hear the content was pitched at the right level and that Brad's knowledge and delivery made such a positive impression. We really appreciate your recommendation and hope to welcome you back to another Sertus CPD soon.
Resposta da Sertus
Thank you for your kind review. We're really pleased to hear you found our team helpful, responsive and easy to communicate with. We appreciate your feedback and look forward to working with you again.
As Always great communication and…
As Always great communication and updates on deliveries
15 de junho de 2026
Resposta da Sertus
Thanks, really appreciate that. Good communication is important to us, so it's great to hear.
Smoke Vent CPD
I attended an interesting and informative CPD
27 de maio de 2026
Avaliação não solicitada
Resposta da Sertus
Thank you for your review. We're delighted to hear you found the CPD both interesting and informative. We appreciate your feedback and hope to welcome you to another session soon.
Very easy to deal with and Sertus offer…
Very easy to deal with and Sertus offer high end compliance. I have been using these now since 2008 with no issues. Top Drawer organisation and my word counts being in the industry 33 years.
15 de maio de 2026
Resposta da Sertus
Thank you for your kind words. We're delighted to hear you've had such a positive experience and appreciate your continued support and trust in Sertus.
Surtus have been fantastic to do…
Surtus have been fantastic to do business with they have really helped FDS and guided us in the right direction when selecting their products special mentions for Josh, fletcher, and Kate who have all been very very helpful and supportive.
20 de maio de 2026
Resposta da Sertus
Thanks for the fantastic feedback - it’s been a pleasure working with FDS so far.
We’ll be sure to pass your kind words on to Josh, Fletcher, and Kate. We really appreciate your support.
Resposta da Sertus
Thanks for taking the time to leave a review.
We’re always looking at new ways to capture customer feedback so we can continue improving the service and support we provide. As your review currently only contains emojis, we’re unfortunately unable to understand your experience with Sertus.
If you’d be happy to share a little more detail, please email our team at customerservice@sertus.uk.
Always very helpful
Always very helpful, and have great knowledge of products. Communication and service is above and beyond.
8 de maio de 2026
Resposta da Sertus
Thank you for the great feedback. We’re really pleased to hear the team’s product knowledge, communication and service have made such a positive impression. We appreciate your support.
Fantastic.
Have used a number of SERTUS products over the years.
The level of assistance and service by the whole team, approachability and quality of the products offered are all excellent.
1 de maio de 2026
Resposta da Sertus
Thank you for your kind words! We really appreciate your continued support and are glad to hear you’ve had such a positive experience with both our team and products.
Great service
Good communication throughout the process and they provided clear indication of delivery dates and the options for re-arranging.
28 de abril de 2026
Resposta da Sertus
Thanks for the great feedback - really glad to hear everything ran smoothly and communication was clear throughout.
We appreciate you taking the time to share this.
Resposta da Sertus
Thank you. We really appreciate your support and are glad you’ve had such a great experience.
Great Experience at Sertus Live 2!
I attended ‘Sertus Live: Smoke Control in Action’ and found it to be a really valuable event. It tackled the industry challenge of design intent to what firefighters actually experience on site.
It was a really collaborative day with plenty of discussion throughout – big thanks to the team at Sertus for putting it all together and bringing the industry together!
2 de outubro de 2025
Resposta da Sertus
Thank you for the great feedback! We’re delighted to hear you found the event valuable and enjoyed the collaborative discussions. It was a pleasure bringing the industry together, and we hope to see you at future Sertus events!
Proactive team on a mission to better the industry.
Working with SERTUS has been really positive. The SERTUS Live events so far have been well put together and genuinely useful - bringing the right people into the room and helping to raise awareness around key topics in the industry. Overall, they are a proactive team that’s focused on doing things properly and making a meaningful impact.
22 de abril de 2026
Resposta da Sertus
Thanks for the kind words - we really appreciate it. Great to hear you’ve found the Sertus Live events valuable. Looking forward to working together again soon.
Brad is an amazing presenter and all…
Brad is an amazing presenter and all round very knowledgeable person. We're looking forward to booking more CPDs with Sertus!
22 de abril de 2026
Resposta da Sertus
Thanks for the great feedback! We’re glad you enjoyed the session - Brad will be pleased to hear it. We look forward to working with you again soon.
Supportive Team and Excellent Follow‑Through
I contacted the team to arrange training on one of the systems currently in place on site. Although they were unable to assist directly, they got back to me promptly and explained that they work alongside another provider who would be better suited to support this request.
While I hadn’t yet followed this up myself, their team kindly reached out and provided the relevant contact details for the supplier. A special thank you to Emily, who followed up on my enquiry and delivered exactly what was promised. The communication throughout was helpful and proactive.
21 de abril de 2026
Resposta da Sertus
Thanks for your feedback - great to hear the team were proactive and followed through. We'll be sure to pass your thanks on to Emily 👍
Overall good experience
17 de abril de 2026
Resposta da Sertus
Thanks for your feedback - great to hear you had a positive overall experience with us.
Doing the right thing!
As Dame Judith Hackitt put it at Sertus Live #2: "Here's a company that puts doing the right thing ahead of anything else."
Sertus stands out as a company that genuinely embodies what the building safety industry should aspire to be. Their commitment to doing the right thing is evident in every aspect of their work. From rigorously tested, fully compliant products to building a culture built on integrity, responsibility, and continuous improvement.
2 de outubro de 2025
Resposta da Sertus
Thanks for your kind words - great to hear this resonated. We’re committed to doing the right thing and raising standards across the industry.
Superb service and delivery
20 de abril de 2026
Resposta da Sertus
Thanks for your feedback! Great to hear you were happy with the service and delivery.
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