ServiceSport UK Avaliações 115

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Jokers but not funny. Made order for a very simple piece of plastic for a Concept 2. Got the order confirmation, never heard anything since. No response to a contact us via their web site which... Ver mais

Avaliado com 5 de um total de 5 estrelas

I don’t usually leave reviews, but when I do, it’s because I’ve encountered something truly exceptional. From start to finish, every time he comes, the experience has been nothing short of spot on. Th... Ver mais

Avaliado com 5 de um total de 5 estrelas

Dale visited us from Oxford over the past two days to service our equipment, and as always, he was incredibly helpful, efficient, and professional throughout. He was able to fix nearly all of the iss... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Dale is always very helpful and professional and clearly explains what work has been carried out and what work still needs to be done. He is more than happy to help look into other issues on his visit... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Equipamentos de Ginástica
  2. Atacadista de Equipamentos para Ginástica
  3. Academia
  4. Consertos

Escrito pela empresa

Our mission is to provide top-quality servicing and maintenance solutions to fitness facilities across the UK. We strive to be the trusted partner for gym owners and operators, offering exceptional customer service, fast response times, and competitive pricing. Our team of experienced technicians is dedicated to ensuring that every piece of equipment we service is safe, reliable, and performing at peak levels. We are committed to delivering value to our customers, helping them achieve their fitness goals and enhancing their members' overall experience. As an extension of our services, we supply a range of gym equipment parts across the UK and Europe to independent gyms and home gym users.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

115 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Service review before product arrival

Recently purchased a spin bike from Servicesport. Had an initial problem with the order being despatched ( everyone can make a mistake ) but I was truly blown away with their response. Once the problem was identified their customer care team were amazing. Delivery made in 2 days, by an engineer who then assembled the bike in my home and removed all of packaging. Well done Sam, Lee and the Servicesport team, great service, great bike and at a brilliant price. Very happy customer.

13 de julho de 2024
logotipo da ServiceSport UK

Resposta da ServiceSport UK

Hi Mark, thank you for allowing us to put things right and most of all for your patience! It is appreciated. Enjoy your spin bike.

Avaliado com 2 de um total de 5 estrelas

Order stuck processing for no reason.

Ordered a part in May and had to call to prompt them a week later to action the job and pick the part.

29 de maio de 2024
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Resposta da ServiceSport UK

Thank you for leaving a reply. There was indeed an error on our part regarding your order, and we apologise for this. Happy to put this right should you wish to order with us again in the future. Please feel free to email ian.brown@servicesport.com

Avaliado com 1 de um total de 5 estrelas

Commande faite mais jamais reçu.

Commande faite mais jamais reçu.
Beaucoup de temps perdu pour vérifier leur comptabilité que notre paiement a bien été faite.
Colis bloqué chez UPS depuis des semaines et aucun moyen de les contacter.

22 de maio de 2024
Avaliação não solicitada
logotipo da ServiceSport UK

Resposta da ServiceSport UK

Merci d'avoir laissé un avis. Nous avons expédié votre commande le lendemain de sa passation. UPS a tenté de vous contacter à plusieurs reprises car ils ont besoin d'informations de votre part pour se conformer aux exigences UPS/douanes. Veuillez vérifier votre courrier électronique (peut-être dans le dossier indésirable) ou nous contacter si vous avez à nouveau besoin de détails de suivi avant de contacter UPS pour valider votre commande. Merci beaucoup

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience: got all the information on the phone about my order, got the order as expected, found that I did not need it after all - posted it back unopened, and got a full refund. Very pleased and would not hesitate to recommend Service Sport.

10 de maio de 2024
Avaliação não solicitada
logotipo da ServiceSport UK

Resposta da ServiceSport UK

Thank you for taking the time to leave a review, really appreciate it.

Avaliado com 1 de um total de 5 estrelas

can't keep to delivery promise

I ordered from them as I need the parts quickly and they quoted 1/2 days.
I chased then after not receiving them after 5 days and they then told me they had to order them in.
They eventually came 2 weeks later!

1 de abril de 2024
logotipo da ServiceSport UK

Resposta da ServiceSport UK

Hi Jenny, thanks for taking the time to leave a reply. The website showed 2 of the Life Fitness parts as being in stock at the time of your order. As you placed an order for 3, we ordered the additional stock to fulfil your order. The order confirmation that you received shows 1 of 3 being back-ordered. We don't typically split orders but would have done so for you had we been made aware that this order was urgent.

Avaliado com 5 de um total de 5 estrelas

Great experience

Dale was great, he comes to Nuffield in Aylesbury regularly and is efferent when completing the jobs. Happy to look at equipment we query and lets us know the next steps that will be taken in fixing it.

7 de março de 2024
Avaliação não solicitada
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Resposta da ServiceSport UK

Thanks for taking the time to leave a review Nicola!

Avaliado com 5 de um total de 5 estrelas

Another great visit from dale

Another great visit from dale, service always top class

6 de março de 2024
Avaliação não solicitada
logotipo da ServiceSport UK

Resposta da ServiceSport UK

Great to hear, thanks for the feedback!!

Avaliado com 5 de um total de 5 estrelas

Great service, fast and effective

Great service form our engineer (Dale) today. The job was completed promptly and to a great standard.

4 de março de 2024
Avaliação não solicitada
logotipo da ServiceSport UK

Resposta da ServiceSport UK

Great to hear! Thanks for taking the time to leave feedback, really appreciate it!!

Avaliado com 5 de um total de 5 estrelas

Good company with good knowledge and…

Good company with good knowledge and nice people I worked there for 9 years but I decided my time was up and move on to my own things if ur young with good engineering back ground definitely recommend working for this company

28 de fevereiro de 2024
Avaliação não solicitada
logotipo da ServiceSport UK

Resposta da ServiceSport UK

Hi Mark, great to hear from you and thank you for the positive review! Hope all is well!

Avaliado com 5 de um total de 5 estrelas

Great service provided by Winston

Great service provided by Winston. Very helpful land approachable, ready to answer all the questions and resolve any gym kit related issues.

Many thanks

11 de dezembro de 2023
Avaliação não solicitada
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Resposta da ServiceSport UK

We will forward this onto Winston! Thank you for the kind review Dawid.

Avaliado com 5 de um total de 5 estrelas

Dale

Dale was very professional, friendly and knowledgeable, and showed a high standard of care with his work. He showed up on time, where we have been let down by other contractors' poor timekeeping before. He did a fantastic job ensuring all our Rowing machines worked, including some other CV equipment.
Hopefully Dale will be our regular engineer for the future!

26 de setembro de 2023
Avaliação não solicitada
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Resposta da ServiceSport UK

Thank you very much for the review, Will. I'll forward this onto Dale!

Avaliado com 5 de um total de 5 estrelas

Very helpful

Dale was very helpful in fixing my Indoor cycle bike

6 de setembro de 2023
Avaliação não solicitada
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Resposta da ServiceSport UK

Thanks for the review Jodie!

Avaliado com 5 de um total de 5 estrelas

I work as one of the managers at JD…

I work as one of the managers at JD gyms Salford and just wanted to say one of your engineers ( Lee ) has been a top notch guy today helping us out with all the work he has done, all the members are buzzing in regards to seeing the equipment being fixed to such a great quality standard

Super work mate 👍

Nice one Lee

20 de setembro de 2023
Avaliação não solicitada
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Resposta da ServiceSport UK

Hi Dilon, great to hear! Lee deserves all the credit that he gets, much appreciated!

Avaliado com 5 de um total de 5 estrelas

Stuart Capon

Stuart is a credit to your company. In the past we have struggled to get engineers to such a high standard. Stuart was extremely hardworking, informative, friendly and knowledgably. It is a real shame that he isn't our regular engineer, as more work has been completed in his visits compared to previous engineers.

19 de setembro de 2023
Avaliação não solicitada
logotipo da ServiceSport UK

Resposta da ServiceSport UK

Hi Ceri, thanks for taking the time to leave a review! Appreciate the glowing review for our National Service Manager!

Avaliado com 5 de um total de 5 estrelas

Dale has worked timelessly to fix all…

Dale has worked timelessly to fix all of our Concept 2 rowers. Thank you so much for all your hard work.

13 de setembro de 2023
Avaliação não solicitada
logotipo da ServiceSport UK

Resposta da ServiceSport UK

Thanks for your review Gary, appreciate the feedback!

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