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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a few pairs of trousers and kept 2 which are great, really happy. I made a mistake with the return shipment and sent them a load of Scotland strips that I really wanted back, the customer... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great company and great clothing! Have bought several pairs of trousers which have been great. Had an issue with one pair and Georgie from customer support was outstanding - super helpful- extremely... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought a pair of lovely , good quality trousers , but unfortunately too short , I went to return them but couldn’t get the return button to function on my iPad ! I rang up expecting a long winded pro... Ver mais

Avaliado com 2 de um total de 5 estrelas

UPDATE: Service works has finally got back to me and offered me 10% discount for my next purchase to apologise which is a kind gesture. Absolute disgrace! Thieves! Made a massive order and never... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

Designed for Chefs, adapted for all.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Customer service 🔥🔥🔥🔥🔥

I ordered a few pairs of trousers and kept 2 which are great, really happy.
I made a mistake with the return shipment and sent them a load of Scotland strips that I really wanted back, the customer service went above and beyond to get these back to me and it's really appreciated. Superb company to deal with

9 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company and great clothing!

Great company and great clothing!
Have bought several pairs of trousers which have been great. Had an issue with one pair and Georgie from customer support was outstanding - super helpful- extremely responsive and got things sorted out! Would highly recommend and will definitely buy from again!

18 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service & Product

Ordered a jacket for a friends birthday & missed the return date as it didn't fit. The company went above and beyond to help me exchange this for the correct item. Couldn't speak highly enough of the service and more importantly the product - quality & fit is great.

18 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Favourite Trousers

I have 3 different colours of the Chef Pants - great quality trousers, so comfortable and can wear as smart or casual wear.

Usually wear size 12, size S ordered.

13 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality products

Great quality products, I had issues with Royal Mail when returning a product and blacksmiths customer service was top notch! Getting back to me on a Sunday and having the issue resolved the day after. Will be a returning customer!

9 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

The age of good customer service appears to be dying, but not in the case of Service Works. They made resolving an issue, simple and easy. Great product, great customer service. Will definitely be back. Georgie was great – thank you.

22 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top draw company

Bought a pair of lovely , good quality trousers , but unfortunately too short , I went to return them but couldn’t get the return button to function on my iPad !
I rang up expecting a long winded process … spoke to an extremely helpful “ Georgie “ who was absolutely wonderful ! … sent me a QR code for Royal Mail … on posting the money was returned in two days ! Top young lady , top company …. Top quality trousers too ! 34 length soon please! 🙏

15 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great products and excellent customer service

I'm a big fan of Service Works' clothing; it's always very high quality. But in late November, I bought a pair of trousers, and just weeks later, the top corner of the back pocket ripped as I sat down. I contacted customer service, and Jack, the guy I spoke to, was so helpful. He sent me a pre-paid shipping label to return the trousers, and then sent me a new pair a couple of days later, free of charge. The customer service is excellent, and I will definitely keep buying more products!

13 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered the Patterned Coverall 2.0

I ordered the Patterned Coverall 2.0 - Woodland/camo jacket.
I got some issues with the jacket being stuck at customs so shipping took a while. But the people at Service Works are super awesome. When i sent them an email about it they replied super fast and looked into it. Super helpful and friendly people. Super happy when it arrived. Awesome jacket. Great quality and fits perfect. Really satisfied with my purchase !!! 10/10

12 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company quality clothing i…

Great company quality clothing i ordered recently was really happy with the fit but wanted to exchange for a different colour , i contacted customer services and the reply and service was super fast and very efficient i would definitely buy again and recommend this brand to anyone. Over all 10 out of 10 all round .

8 de dezembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Disappointing

I ordered a pair of pants, but I made the mistake of not double-checking the order details, and it came up as an XS. I called and asked them to send me a medium. After two weeks, when it hadn't arrived, I called again, and they told me it had probably gotten lost, not to worry, and that they would send me another pair. I asked Georgie, the kind woman who helped me, to please make sure the size was a medium and not an XS as it appeared on the invoice. She said no problem. Yesterday, I received the package, and when I opened it, it was an XS. Now I have to return it and pay for the return shipping. To be honest I’m very disappointed.

27 de novembro de 2025
Avaliação não solicitada
logotipo da Service Works

Resposta de Service Works

Hi Alex,

Thanks so much for the info here, we are really sorry about that.

We will of course cover the return cost and get your replacement sent out on a next day service. Please could you email us or ring us on 01604 702 581 and ask for Charlie, I'll get this sorted for you straight away.

Sorry again for the mix-up here.

Avaliado com 5 de um total de 5 estrelas

Great service

I brought a couple of items for my son. Whilst there was a an issue with one item, the service that Jack and Georgie provided was exceptional, nothing was too much trouble for them and their speedy response to my mails was so very much appreciated. All is sorted now and the quality of both items are superb. 👌

20 de novembro de 2025
Avaliação não solicitada

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