Stay away from Seven Casino
I informed Seven Casino that I suffer from a severe gambling addiction and requested permanent self-exclusion, permanent account closure and the immediate removal of all marketing communications.
Their website states that live chat cannot process self-exclusion requests and instructs customers to contact them by email instead. I did exactly that.
However, several of the email addresses provided by Seven Casino bounced back or I received no response, making it impossible to reach the department responsible for self-exclusion. While I was trying to reach someone, my account remained active.
More than one week later, my account was still not permanently self-excluded. During that time I deposited over €3,500 and continued receiving VIP promotional emails, including cashback offers encouraging me to keep playing.
Only after I contacted live chat today was I told that my complaint had finally reached the complaints department. Chat support also confirmed that my account had still not been permanently self-excluded.
I find it completely unacceptable that a customer who repeatedly discloses a severe gambling addiction, asks for permanent self-exclusion and requests that all marketing stops can continue gambling for over a week while still receiving VIP promotions.
Based on my experience, I have no confidence in Seven Casino’s responsible gambling procedures. I cannot recommend this casino to anyone. If you value customer safety and responsible gambling, choose another operator.
