The item came in quickly and was beautiful! I will say it broke when I napped in it but the piece is pretty thin itself so I’m not surprised. It was beautiful for the event thought and didn’t fade!
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Veja o que dizem as avaliações
Bought their classic butterfly bracelet, and it broke within two weeks of light wear by my wife. I got a refund for it after I contacted and sent picture. But I also made sure to write a review and... Ver mais
A empresa respondeu
I purchased two Trio Layered rings from Shabella on 12/3/2023 because they advertised that their products are hypoallergenic and nickel free. After wearing the ring for two days, my finger started tur... Ver mais
A empresa respondeu
Not only the product and its quality are amazing but also the customer service is extremely excellent. They respond quick and efficiently. All of the people who see my necklace and bracelet ask me whe... Ver mais
Detalhes da empresa
Escrito pela empresa
Shabella is the enchanting world of exquisite jewelry based in NYC, founded by two Parsons School of Design graduates and passionate sisters, Patrisha and Isabela. With deep cultural inspirations from their travels, Shabella has evolved from its Latin American roots to embrace the e-commerce frontier. The brand empowers women with bold and confident designs, encouraging them to shine fearlessly in their everyday lives and special occasions.
Informações de contato
135 Madison av, 06-188, 10016-6712, New York, Estados Unidos
- contact@shabella.com
- shabella.com
3,6
Bom
44 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beautiful piece!
The item came in quickly and was beautiful! I will say it broke when I napped in it but the piece is pretty thin itself so I’m not surprised. It was beautiful for the event thought and didn’t fade!
2 de junho de 2025
Avaliação não solicitada
Resposta da Shabella
Hi Ivy,
Thank you so much for your kind words about the quality and pricing — it truly means a lot to us.
We completely understand your feedback regarding shipping, and we’re actively working on improving our delivery times to create a smoother overall experience.
Your feedback is incredibly valuable and helps us grow — we truly appreciate you taking the time to share it.
We hope to take even better care of you next time 🤍
Warmly,
Andrea
Shabella NYC
No one replies to the email
It is impossible to get in touch with the company. Emailed them twice and even sent them DM, no one answered. Shipping was so slow I haven't received my order yet, but was already disappointed with their shipping and customer service.
16 de março de 2026
Resposta da Shabella
Hi JE,
We’re truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide.
We did respond to your emails, but it’s possible our messages were filtered into your spam or junk folder. That said, we take full responsibility for ensuring communication reaches you clearly.
We’ve just reached out to you again to make sure this is fully resolved as quickly as possible. Your order and experience matter deeply to us, and we’re here to assist you every step of the way.
Please don’t hesitate to reply directly — we’ll prioritize your case.
Warmly,
Andrea
Shabella NY
Great customer care!!
29 de setembro de 2025
Resposta da Shabella
Hi Soo Yeon,
Thank you so much for your kind words — this truly means a lot to us.
We’re so happy to hear you had a great experience, and we’re grateful to have you as part of the Shabella community.
We look forward to taking care of you again soon 🤍
Warmly,
Andrea
Shabella NYC
Gifted to a friend on her 40th…
Gifted to a friend on her 40th birthday. She loves it. Her words were “It’s perfect”. And she’s tough to gift. It’s a beautiful bracelet.
8 de setembro de 2025
I have followed up twice regarding the…
I have followed up twice regarding the exchange and return label, but I haven't received any response. The deadline for my return is approaching quickly, and I'm unsure what else I can do to get a response from the team.
5 de maio de 2025
It is perfectly good for daily and even…
It is perfectly good for daily and even special day. Already purchased over 10pcs of bracelets for gift to my precious people.
24 de abril de 2025
Avaliação não solicitada
The brand is getting a real buzz
The brand is getting a real buzz, the pieces are truly amazing and quality is impeccable. I’m super happy with the pieces I got and been using them daily and getting so much compliments. Congrats on the amazing work Shabella!
14 de abril de 2025
Avaliação não solicitada
Expired and fake product
I had a bad experience from them. There product is fake and got expired. Beware of them
1 de março de 2025
Avaliação não solicitada
Resposta da Shabella
Hi there, thanks for reaching out, and we're so sorry to hear about your experience. This is absolutely not the standard to expect from your Shabella pieces. Please connect with us via email at contact@shabella.com so that we can help with next steps. We hope to get this sorted for you soon.
I was disappointed with my order
The earring was not what i order for, the purchase was annoying and frustrating. I wanted to use it to celebrate my birthday but I was disappointed.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Shabella
We're truly sorry to hear that your experience didn’t meet expectations. We’d love to make things right and resolve this for you. However, we couldn’t find your order in our system. Could you please reach out to our support team at contact@shabella.com with your order details? We’re happy to assist and ensure you receive the product you expected.
Looking forward to helping you!
The Shabella Team
Resposta da Shabella
We love hearing this! 💫 We do our best to ensure fast and reliable shipping so you can enjoy your jewelry as soon as possible. Thank you for your support, and we hope to see you again soon!
Stunning pieces and exceptional service
I bought a ring and earrings from this store, and I couldn’t have asked for a better experience. The staff helped me choose the perfect size, and they were patient throughout the entire process. The ring itself is beyond gorgeous. I appreciate the attention to detail, and the whole process was smooth from start to finish. Highly recommend!
31 de janeiro de 2025
Resposta da Shabella
Thank You for your reviewThank you so much for your kind words! We’re thrilled to hear that you had such a great experience and that you love your ring and earrings. Our team always strives to provide personalized and patient service, so it means a lot to know that it made a difference for you. Enjoy your beautiful pieces, and we truly appreciate your recommendation!
The quality of the ring was terrible
The quality of the ring was terrible. I had high expectation because a someone told me that their quality was top notch but when I received the ring, it wasn’t all the way even. I can literally see that the stone size or the ring frame is not even. I was too busy to make complaint or to exchange my item and I will never order anything from this place.
17 de janeiro de 2025
Resposta da Shabella
Hi Angela,
Thank you for your feedback, and we're truly sorry to hear about your experience. We take quality very seriously, and this particular ring has consistently met our high standards. We haven’t had any issues with it before, but we completely understand your frustration.
We’ve already sent you an email to address this situation and offer a solution. Please check your inbox, and don’t hesitate to reach out if you have any further questions or concerns. We're here to help and ensure you’re satisfied.
Thank you again for bringing this to our attention.
Best regards,
Shabella NYC
Première commande sur le site et je…
Première commande sur le site et je suis ravie, les bijoux sont magnifiques et la livraison a été plutôt rapide (reçu en 1 semaine en période de fêtes).
Attention sur les frais de douane (monstrueux) qui sont pas du ressort de shabella bien-sûr, comptez minimum 25-30% environ du prix de la commande……
8 de dezembro de 2024
DO NOT BUY IF YOU ARE ALLERGIC
I purchased two Trio Layered rings from Shabella on 12/3/2023 because they advertised that their products are hypoallergenic and nickel free. After wearing the ring for two days, my finger started turning blue. I got another one to give it to my mother originally but I can’t do that anymore. They are false advertising products and charging customers excessive prices compared to what they’re actually selling. I requested a refund and I’m waiting for their response.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Shabella
Hello You Jin,
Thank you for reaching out to us. We understand your frustration and would like to clarify the details of your purchase.
The ring you ordered is not gold vermeil. Our collections that feature Sterling Silver and Vermeil are the VENUS COLLECTION and HOLIDAY COLLECTION. You have bought from the TIMELESS COLLECTION, which are gold plated and a more affordable line of ours. If you check the "METAL" options for the ring, you’ll see it was listed as 18K Yellow Gold Plated, which is a different material from vermeil.
We do offer vermeil rings in other collections. That said, even our gold-plated rings are designed to resist discoloration and will not cause your finger to turn green unless exposed to chemicals. Over the years, we’ve rigorously tested our products, even in swimming pools, and have never encountered such issues.
However, as it seems like you didn't read the information/materials of the ring you purchased, we would like to send you a return label. Once we receive the product, we will issue you a full refund.
Please let us know how you would like to proceed.
Wishing you a Merry Christmas and a Happy New Year!
Best regards,
It’s very closed to real Dimond…
It’s very closed to real Dimond necklaces look, I didn’t have to spend several thousand to have this tennis necklace made me happy. I wish this was on sales price will be great.
4 de dezembro de 2024
They deleted my review - bracelet broke
Bought their classic butterfly bracelet, and it broke within two weeks of light wear by my wife. I got a refund for it after I contacted and sent picture. But I also made sure to write a review and include the picture of the broken necklace. They deleted my review since it was bad publicity for them.
I wouldn’t trust their review system or a company which sweeps any bad reviews under the rug.
26 de novembro de 2024
Avaliação não solicitada
Resposta da Shabella
Hello,
Thank you for reaching out. We processed a full refund for your order promptly upon receiving your email, as our priority is ensuring customer satisfaction. We're sorry to hear you're still unhappy despite our efforts.
Regarding the review, our system only accepts reviews from customers who choose to keep their items. Since your order was refunded in full, your review may have been archived automatically by the system.
If there's anything further we can do to address your concerns, please don't hesitate to let us know. We're always here to help!
Absolutely beautiful piece!
Absolutely beautiful piece! I was pleasantly surprised when I had received my products and it exceeded my expectations. Love all of them!
4 de novembro de 2024
Avaliação não solicitada
Not only the product and its quality…
Not only the product and its quality are amazing but also the customer service is extremely excellent. They respond quick and efficiently. All of the people who see my necklace and bracelet ask me where I buy them and it makes me feel like I own million dollars worth of jewelry.
25 de outubro de 2024
Beautiful eye candies!
Looking at those beautiful bling bling was fun. And I am satisfied with my purchases of tennis bracelet and tennis necklace. It makes me want to buy more of them in different finish!
4 de novembro de 2024
Avaliação não solicitada
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