The Shires Removal Group Avaliações 

87
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have had my things in storage with Shires for ten years ( ! ) - for that whole time they have been efficient, great value for money, and amazing to deal with. A special shout out to Lesley - she's a... Ver mais

Avaliado com 3 de um total de 5 estrelas

1 issue on the Friday the week before we had to postpone the move (goods in storage), they were closed at 1730 so called first thing Monday the week previous and got hit with a £350 bill because it... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brent and David worked tirelessly to make our move as smooth as possible. Despite some rain they carried on. Both men were pleasant and helpful. We were unable to remove our washing machine without B... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic. We've used them twice. First time quick and efficient. Today's removal didn't go to plan however the guys moving were polite and persevered and nothing too much trouble. Problem... Ver mais

Detalhes da empresa

  1. Mudanças
  2. Serviço de transporte e armazenamento de móveis
  3. Serviço de transportes

Informação fornecida por fontes externas variadas

Local, National & International Removals & Storage Company


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

87 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(87)

6 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Brilliant removal service from Shires

Brilliant removal service from Shires. They arrived a day before the move to start loading up, then carried on all the next day from about 8-7 (it was a full lorry), and even called for back up from another team who had finished earlier, to help with unloading. They were really careful with all items, no damage and even helped to fix some of our furniture where screws etc had come loose prior to loading onto the lorry. Really polite and friendly too, would definitely recommend.

10 de dezembro de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Thank you for your review, we hope you are very happy in your new home :)

Avaliado com 5 de um total de 5 estrelas

Excellent service from Brent Danny and…

Excellent service from Brent Danny and Mario. Very careful ,arrived on time ,altogether a very professional team. THANKYOU.

17 de novembro de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Hi Denise, it was a pleasure moving you, I hope you're very happy in your new home and thank you for the lovely letter, Lesley

Avaliado com 5 de um total de 5 estrelas

Second time to use Shires Removals for…

Second time to use Shires Removals for another overseas removal. Same as last time, great service, very helpful staff, nothing broken, damaged or lost. Very happy with whole experience - wrapping, packing and delivering. Oh, and wardrobes dismantled and rebuilt. Next move will be in 2022 and it will be Shires again!

2 de novembro de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Thank you for taking the time to leave a review and your kind comments, we look forward to seeing you next year.

Avaliado com 5 de um total de 5 estrelas

Great company

Shires moved us from UK to Portugal, with six months storage in between. Everybody was very professional and although there were new rules for moving to the EU after Brexit, which made the paperwork trickier, it all went well. Thanks to all involved, but especially to Lesley for coping with the bureaucracy, and Sam and Brent for unloading on a very, very hot day.

21 de outubro de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Hi Penny, Thank you for taking the time to leave a review, we hope you are enjoying your new lifestyle and thank you for being so patient with all the paperwork.

Avaliado com 5 de um total de 5 estrelas

Great Service

From the visit to prepare a quote through to the support provided by the office and the team on the day Shires have been great. Very professional, friendly, helpful and good value with good communication. I am confident that my goods in storage will be well looked after too.

15 de outubro de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Hi, Thank you for taking the time to review we appreciate your kind words. Look forward to your next journey. All the best

Avaliado com 5 de um total de 5 estrelas

Was recommended to use these

Was recommended to use these, fantastic polite service, from office staff to removal men, nothing was too much trouble. Initial price quoted was charged at a little more but this was expected, as moving out and into storage was longer and we didn't use as mony storage containers, but was pleased with charge and it was fair Would definitely use again if I have to move. Thank you very much for an efficient move you were brilliant.

10 de outubro de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Very Disappointed.

Very Disappointed.
The quote was the highest we received, but we do believe in 'you get what you pay for' so we accepted. The team showed up on time but soon informed us they had no wardrobes on board as no one had told them. The need for wardrobes was clearly discussed in the quote. They then informed us that the had no tools for dismantling, even though it was clearly stated on the top page of the contract they asked us to sign. The lads informed us it was a cushy job as we didn't have much to move. When we had a problem at the delivery point which could easily have been righted the company said they couldn't help as they didn't have time. Don't see why if it was a 'cushy job !!!
I would rather carry my furniture on my back than use these again

27 de setembro de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Mr Lightfoot, Thank you for taking the time to review the service you received, I am sorry this was negative, we always try and make sure the vans have the adequate equipment on board, however they did dismantle and erect the wardrobe as requested. The problem at delivery was unforeseen and after the men delivered they unfortunately didn't have to time to move it all again. All the best in your new home.

Avaliado com 5 de um total de 5 estrelas

Brilliant experience

Brilliant experience from start to finish. We had a two day move which Lesley squeezed in to help us out before the stamp duty deadline - she and Mandy were so helpful and friendly we knew we were onto a good thing. Brent and Shaun made moving out day so easy (I think the bacon butties helped), and then Brent and Lee did a great job of moving us in. Friendly and professional- highly recommend.

3 de julho de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Hi Anne, Thank you for your kind comments, hope you are settling in.

Avaliado com 1 de um total de 5 estrelas

An utterly appalling experience heaped…

An utterly appalling experience heaped upon us by uncaring, rude, and frankly some disgusting team crews (not all but a good few)
Many breakages and damage

Their attitude is disgusting and unprofessional

23 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic

Absolutely fantastic. We've used them twice. First time quick and efficient. Today's removal didn't go to plan however the guys moving were polite and persevered and nothing too much trouble. Problem solving, tight spaces spaces willingness second to none. In the end 2/3 of our possessions have had to go into storage with them (problem with rental) and organised at short notice. Will use them again, for the 3rd time when we actually get our belongings into our new house. Thanks ever so much Danny and man! You've been my besties today.

8 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A great service from start to finish

A great service from start to finish! The guys worked really hard and were helpful, polite and great to work with. I'd definitely recommend Shires.

3 de junho de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Thank you for your kind comments, we hope you are settling in.

Avaliado com 5 de um total de 5 estrelas

Fantastic service from start to finish

I was exchanging and completing on the same day, I spoke to Mandy who was really helpful over the previous week as we didn't know until the last minute if we needed a van.
On the morning of the move Billy and Gareth arrived and were very efficient at getting the furniture out of our flat, 2 floors up with no lift and they didn't complain!! They then arrived at our new property ready to unload when we'd completed.
Throughout they remained polite and professional, I can't rate them highly enough.
Thank you Shire's removals for your first class service.

3 de junho de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Thank you for your kind comments, we hope you are settling in and enjoying your new home.

Avaliado com 5 de um total de 5 estrelas

Brilliant service from shires removals…

Brilliant service from shires removals from start to finish, very accommodating, Danny and Josh were the guys on the day they were absolutely fantastic ,worked really hard and we're very patient as they had to wait 4 hours until we got keys for new house and weather was rubbish that day but they just kept smiling through it all ,thanks Danny and Josh ,and all at shires would recommend them to any one👍

3 de junho de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Thank you for your kind comments, we hope you are settling in and enjoying your new home.

Avaliado com 3 de um total de 5 estrelas

Cheated and ripped off

1 issue on the Friday the week before we had to postpone the move (goods in storage), they were closed at 1730 so called first thing Monday the week previous and got hit with a £350 bill because it wasn’t a weeks notice!
So calling before they closed on Friday no bill calling first thing Monday £350, feel a bit cheated especially after they asked if they could do the delivery 3 working days earlier.
Be careful with these guys.

25 de maio de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Mr Wilkinson, I'm sorry you feel this way all our terms and conditions are clearly marked and explained at the time of booking.

Avaliado com 5 de um total de 5 estrelas

Fantastic

Fantastic, couldn’t have done the move without them. Prompt, flexible and efficient.

29 de abril de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Hi Amy, thank you for sharing, hope your settling in.

Avaliado com 5 de um total de 5 estrelas

Great team on the ground and in the…

Great team on the ground and in the back office! They worked with us to accommodate tight timelines.

29 de abril de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Hi James, hope your settling into your new home and all the best for the future.

Avaliado com 1 de um total de 5 estrelas

AVOID

AVOID THIS company.rude and ignorant. Drivers great but the rest ..shocking .do not use shires

25 de abril de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Hi Mr Patrick, would you like to contact us regarding your experience we cannot trace your move??

Avaliado com 5 de um total de 5 estrelas

Highly recommended

All staff were extremely helpful. Having called the head office a few times each member of staff was very efficient ans friendly.
The two men who helped moved us were friendly polite and professional. They really cared for our belongings and made sure not to mark any walls or furniture.
I would highly recommend.

30 de março de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Thank you for your kind comments, hope you are settling in :)

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

I left it a while before I wrote this review but I am still very annoyed with the behaviour of this company and believe my experience needs to be shared.
To start with the guys who actually do the removals are great although there were a few breakages which I still haven't been contacted about over a month later. My issue is with the admin/booking team. I had my removals booked in with them for the 4th of January, unfortunately I caught covid (NHS worker) and as soon as I had had my test we rang shires to inform them of this. At the time they just said ok we will contact you about a new date. Nobody came back to us so we rang them the day we should have been moving to discuss only to be told that we had lost out "deposit", which was actually the full payment amount and would need to pay the whole sum of money again to rebook as we didn't give them enough notice (we gave as much as we could). Now to me £390x2 for an hour and ten minutes work is ridiculous (plus the money they got for also moving my brother). Safe to say I will never use this company again or recommend it to anyone I know.

17 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service in every sense as we…

Excellent service in every sense as we had a full pack and removal with this outstanding firm
The gentleman who qouted was excellent and inspired me to book with them as he was extremely knowledgeable regarding our needs
The administration staff were also excellent with all my queries
The removal men were also excellent with nothing being too much trouble
I have no hesitation in recommending this company without reservation particualry as we moved in the middle of a pandemic and we aboth over 70

4 de fevereiro de 2021
Avaliação não solicitada
logotipo da The Shires Removal Group

Resposta da The Shires Removal Group

Thank you for your kind comments Mr Shearsmith, wishing you every happiness in your new home.

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