Fox shocks were fine. Shipped later than they anticipated. Roost shield that was recommended with these shocks don’t fit. Went through return process as recommended by web video. No response. They mak... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
First time customer at Shock Surplus, and will be returning from here on out! I was inbetween on getting leveling shocks for my 21 TrailBoss. Ended up using the chat box and Hector answered all my que... Ver mais
A empresa respondeu
The personal interaction was great. The staff steered me towards the right struts. The cost savings was fantastic saving, close 60 percent for oem supplier struts verses the local dealer. Same strut,... Ver mais
Cheri was prompt and kind in giving me a price match on an already purchased item that went on sale a couple days after purchase. It's also great to find a place that will preassemble coil overs so w... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our primary goal is to provide the best ride possible for our customers with objective product information tailored for each driver. We drive and test everything we give recommendations on.
Informações de contato
12711 Ramona Blvd, #106, 91706, Irwindale, Estados Unidos
- 213-433-3616
- support@shocksurplus.com
- shocksurplus.com
4,4
Excelente
1 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The personal interaction was great
The personal interaction was great. The staff steered me towards the right struts. The cost savings was fantastic saving, close 60 percent for oem supplier struts verses the local dealer. Same strut, different price.
16 de março de 2026
Avaliação não solicitada
Late shipping and impossible to do return
Fox shocks were fine. Shipped later than they anticipated. Roost shield that was recommended with these shocks don’t fit. Went through return process as recommended by web video. No response. They make it darn near impossible to do a return even if it’s their issue.
2 de abril de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for your feedback, and we’re sorry for the frustration you’ve experienced.
At this time, we do not see any communication or that a return has been started on your order. It’s possible the request may not have gone through or was submitted under a different email.
To get this resolved as quickly as possible, please use our return portal below to initiate the process:
https://www.shocksurplus.com/apps/redo/returns-portal/login?
This is my 2nd purchase
This is my 2nd purchase! They're fast and efficient! Great price too!
26 de março de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the great review and for coming back to us again! We really appreciate your continued support.
We’re glad to hear you had another fast and efficient experience and got a great price. We look forward to helping you again on your next project!
Poor customer support when dealing with returns
I emailed company representative prior to placing the order to ask what shocks would fit my Japanese market Toyota Prado imported truck. I was guaranteed the ones he recommended would fit. Unfortunately, shocks did not fit due to mounting point differences and they said they can send another version of the same shocks with different mounting point to which I declined and just wanted to return the shocks. They mailed me the different shocks anyway. I had to return (8) shocks in total and asked for a full refund. Refund came back $50 because of restocking fees that I did not feel responsible for since I bought what was recommended but it did not. I feel the right way to handle this was to do a full refund. After asking for a full refund they stopped answering the emails. I would not buy anything from them in future due to this sole reason. I bet they sell great products but customer support is not there yet.
5 de abril de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating this must have been, especially after reaching out ahead of time to confirm fitment.
We apologize for the confusion around the recommendation and the mounting differences, as well as for the inconvenience of being sent additional shocks after you had already requested a return. That’s not the experience we aim to provide.
Regarding the restocking fee, we understand your concern given that you relied on our recommendation. We’d like the opportunity to review this further and make sure it was handled appropriately.
Please reach out directly to kristie@shocksurplus.com
with your order details so we can take another look at this and work toward a resolution.
We appreciate you bringing this to our attention and the opportunity to make this right.
Great experience
We ordered new shocks for our truck and they came quickly with no issues. We had them on in just a couple hours and we ready to hit the road again. Thanks guys!
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the great review! We’re glad to hear everything arrived quickly and installed smoothly.
Nothing better than getting back on the road in just a couple hours. We appreciate your support and hope to help you again down the road!
HECTOR THE MAN!!!
First time customer at Shock Surplus, and will be returning from here on out! I was inbetween on getting leveling shocks for my 21 TrailBoss. Ended up using the chat box and Hector answered all my questions and got me hooked up! Never usually write a review, but the easy going staff at Shock Surplus made it hard not too! If ya'll have any questions or concerns i'd specifically ask for Hector!
13 de abril de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the awesome review and welcome to the Shock Surplus family!
We’re glad Hector was able to help you get dialed in on the right setup for your TrailBoss. He’ll definitely appreciate the shoutout. It means a lot that you took the time to leave a review, especially since that’s not something you usually do.
We truly appreciate your support and look forward to helping you again in the future!
Got great quality shocks
Got great quality shocks. Arrived on time and they run pretty good deals.
2 de abril de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the great review! We’re glad to hear you received quality shocks on time and were able to take advantage of a good deal.
We appreciate your support and hope to help you again in the future!
Resposta de Shock Surplus
Thank you for the great review! We’re glad to hear you got a good price and fast shipping.
Quick shipping and a great price
Bought some bilstein 4600s and the shipping was amazing. They got them to me in just a few days and the price was better than just about anywhere else. 10 out of 10 would buy from them again!
28 de março de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the awesome review! We’re glad to hear the Bilstein 4600s arrived quickly and that you got a great deal.
10 out of 10 means a lot to us. We really appreciate your support and look forward to helping you again in the future!
Shipping prices and fitment were right…
Shipping prices and fitment were right on point zero issue
18 de março de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the great review! We’re glad to hear the pricing and fitment were spot on and that everything went smoothly.
We appreciate your support and hope to help you again in the future!
They got me what I needed to my APO…
They got me what I needed to my APO address! They went above and beyond! I recommend their business to all veterans!
11 de abril de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the amazing review! We’re glad we could get everything to your APO address and help you get what you needed.
We truly appreciate your support and your recommendation, it means a lot to us. Thank you for your service, and we’re always here whenever you need anything!
Super helpful
Super helpful and answered any and all questions I had very thoroughly and with all the patience. Definitely know their stuff, highly recommend!
14 de fevereiro de 2026
Avaliação não solicitada
Great education and customer service
Great education and customer service! I made a mistake and ordered the wrong set of shocks and Shock Surplus corrected my mistake. Solid people. Cheri made it happen. Thank you!
7 de abril de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the awesome review! We’re glad we could help get everything sorted out and make the process easy after the mix up.
Cheri will definitely appreciate the shoutout. She does a great job taking care of customers and making things happen. We appreciate your support and are always here if you need anything down the road!
A++++++++
A++++++++
Service, products and prices surpassed my expectations. I won't hesitate to order from Shock Surplus for future projects.
Respectfully,
Sergio Garcia
10 de abril de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the amazing review! We’re glad to hear we exceeded your expectations across service, products, and pricing.
We truly appreciate your support and look forward to helping you with your future projects!
Horrible Customer Service
The shocks i ordered have worked perfectly. With that being said, their customer service is horrible. I have been trying for 3 weeks to return a front steering stabilizer still in the box and I cannot get anyone to help me return it. I have talked to two different agents for their customer service and still my return has not been resolved. Im happy with the product, but very disappointed with the customer service. Next time I buy shocks for my truck or leveling kit, I will buy elsewhere.
27 de março de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Update: We have processed your return and a return label will be sent over to you shortly when the office opens.
Thank you for your feedback. We’re glad to hear the shocks are working perfectly, but we’re very sorry for the frustration you’ve experienced with your return.
That’s not the level of service we aim to provide, and we understand how disappointing it is to wait this long without a resolution, especially after speaking with multiple team members.
We’d like to get this taken care of as soon as possible. Please reach out directly to kristie@shocksurplus.com with your order details so we can escalate this.
Shock Surplus = Straight Shooters
Cheri was prompt and kind in giving me a price match on an already purchased item that went on sale a couple days after purchase. It's also great to find a place that will preassemble coil overs so we don't have to worry about killingourselves in our garages during assembly. Thanks Shock Surplus, and keep us the always entertaining YouTube videos.
26 de março de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the awesome review! We’re glad Cheri was able to take care of the price match quickly and make the process easy for you. She’ll definitely appreciate the shoutout.
Also happy to hear the preassembled coilovers made things safer and more convenient, that’s exactly why we offer that option. And we appreciate the love for the YouTube content too.
Thanks again for your support!
Got some of what i ordered and i have…
Got some of what i ordered and i have messaged support twice now with no answers. I love the fact that they offer these options but id also like to know when my assembled struts are coming so i can finish my truck…..
7 de março de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for your feedback, and we’re sorry to hear about the frustration with your order.
It looks like the last message we received from you was on 3/24, and a response was sent at that time. If you did not receive it, there may have been an issue with delivery or it may have gone to a spam or junk folder.
Orders ship in multiple shipments, which can happen due to warehouse availability or assembly timelines. In some cases, we are also dependent on manufacturers for certain components like mounts, which can delay fully assembled struts.
We understand you’re trying to get your truck finished, and we’d like to help get you a clear update. You will hear from one of our agents today with an update via you email address.
They're in no rush to ship your order
I placed a $5,000 order only for the order not to ship by the date it was supposed to. When I called to check on the status you need to fight through an AI to get to a person that can " help". After getting ahold of Joe i was informed my order was not in stock but I would be in line for when the shocks become available in a few months. I canceled the order and ordered the only set that was comparable in performance yet $3000 more in price. So now my ordered was over $8000 and I was told the order would go out the next morning next day air. After a week of phone calls the shocks still haven't shipped.
7 de abril de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating this must have been, especially given the size of your order and the expectations that were set.
We sincerely apologize for the miscommunication around inventory and shipping timelines. Being told items were in stock and ready to ship, only to later find out they were not, is not the experience we want for our customers. We also understand how frustrating it is to have to repeatedly follow up for updates.
Because the products we sell are fast moving, availability can change quickly, and in some cases items may be on backorder from the manufacturer. That said, we should have communicated this clearly from the start and provided accurate timelines so you could make the best decision.
We also apologize that your upgraded order did not ship as promised. That’s not acceptable, and we understand how that impacts your trust in us.
At this time, we do see that Daisy is actively working on getting you an update on your order and will be following up as soon as possible.
We appreciate your patience and the opportunity to make this right.
Fast shipping and excellent staff who…
Fast shipping and excellent staff who helped me with all my questions. Product arrived well packaged.
7 de abril de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the great review! We’re glad to hear your order arrived quickly and was well packaged.
It’s also great to know our team was able to help with all your questions. We appreciate your support!
When I ordered them they said they were…
When I ordered them they said they were in stock when they checked the warehouse they were out but when I expressed how I needed them immediately they got busy and rounded them up for me really appreciate these guys top notch definitely buy from them again
2 de março de 2026
Avaliação não solicitada
Resposta de Shock Surplus
Thank you for the great review! We really appreciate your patience and are glad our team was able to step in and get everything sorted out for you quickly.
We know how important timing can be, so it’s great to hear we were able to come through when you needed it most.
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