CompAsia has been an absolute nightmare of delays and disorganized support. I placed order #CAM83195 for an Apple Watch on April 4, 2026. I was promised a 3–5 working day processing window, yet a... Ver mais
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Veja o que dizem as avaliações
I bought 2 devices from Compasia. 1 online and another store bought. The online experience was a bit troubling but it was all sorted out by Compasia Customer Service in the end. Store bought experienc... Ver mais
A empresa respondeu
Its great to know, there is a place we can trust to buy used gadget tht 100℅ original and good service, its been more than 3 years i keep buy ( upgrade) my device from compasia so far, each time good... Ver mais
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SCAM. Item was not listed correctly and they even emailed confirmation that the phone was eSim compatible. No support. Item was in good condition but not as advertised. Customer support... Ver mais
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Detalhes da empresa
Escrito pela empresa
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Informações de contato
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malásia
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3,3
Bom
343 avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 1 semana
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CompAsia has been an absolute nightmare…
CompAsia has been an absolute nightmare of delays and disorganized support. I placed order #CAM83195 for an Apple Watch on April 4, 2026. I was promised a 3–5 working day processing window, yet as of April 17, the status is still "Unfulfilled."
The highlights of this terrible experience:
• Total Lack of Coordination: Their WhatsApp support told me my order was canceled and a refund was being processed, while their email support simultaneously told me they were still "awaiting feedback" from their team. It’s clear their departments don’t talk to each other.
• Constant Excuses: Every time I ask for an update, I get the same generic "high volume of orders/enquiries" automated response. If you can't handle the volume, don't take the orders.
• The "Holding Money" Game: They are quick to take your money, but when they fail to ship the item, they claim a refund takes 7 to 14 business days to process. It shouldn't take weeks to return money for an item that never even left the warehouse.
This was my first and definitely my last time buying from them. If you value your time and your money, go elsewhere.
17 de abril de 2026
Avaliação não solicitada
I enjoyed my new iphone
I enjoyed my new iphone. The battery health aren’t drained and the phone won’t heat too much. So far i really comfortable with their services. They offer me a help and guidance to ensure my phone aren’t damaged. Thank you compasia
15 de abril de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Dato' Zahir,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
I bought 2 devices from Compasia
I bought 2 devices from Compasia. 1 online and another store bought. The online experience was a bit troubling but it was all sorted out by Compasia Customer Service in the end. Store bought experience was much better. I was in and out within 15mins and no hassle at all. Best of all, both my devices have no issues so far.
16 de dezembro de 2025
Avaliação não solicitada
Resposta de CompAsia
Hi kemp,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Great!
My experience with CompAsia has been decent overall. Refurbished product quality is exactly as advertised, though delivery took slightly longer than expected, which is understandable and not entirely within their control. That said, the team made a strong effort to keep me consistently updated throughout the process, which I really appreciated.
For fellow Malaysians, refurbished devices are a great option when you choose the right platform. If you’re budget-conscious, this is definitely worth considering. This is my second purchase with CompAsia, and it’s been a positive experience overall.
20 de janeiro de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Harry,
Thank you so much for your 5-stars rating! We truly appreciate your support, and it means a lot to us! We’re glad to hear that you are satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team
It is fast and the service is good
2 de janeiro de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi nur ishika,
Thank you for your 3-stars rating! We truly appreciate your support. We’re glad to hear that you are satisfied our service.
Your kind words motivate us to continue providing the best service possible. Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team.
Thumbs up
I have been buying from CompAsia many times. They have never disappoint. Good customer service with tip top money for value devices.
13 de março de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Chee Chuen Loh,
Thank you so much for your 5-stars rating! We truly appreciate your support, and it means a lot to us! We’re delighted to hear that you are satisfied with the device and our service.
Your kind words motivate us to continue providing the best service possible. Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team.
2 ipad bought at here
2 ipad bought at here . So far ok. First purchase got problem return and checking replace a new for me. Trusted seller
13 de agosto de 2025
Avaliação não solicitada
Resposta de CompAsia
Hi Laykun Tee,
Thank you so much for your 5-stars rating! We truly appreciate your support, and it means a lot to us! We’re glad to hear that you are satisfied with the device and service.
Your kind words motivate us to continue providing the best service possible. Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team.
The devices is top notch
The devices is top notch, feel like having devices that I bought from the official store brand new devices.
13 de abril de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Shahrizal Norishyam,
Thank you so much for your 5-stars rating! We truly appreciate your support, and it means a lot to us! We’re glad to hear that you are satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team.
I like this shop becous good seller…
I like this shop becous good seller tanks u seller
13 de abril de 2026
Avaliação não solicitada
Resposta de CompAsia
Dear Wartini Johari,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re delighted to hear that you’re satisfied with the products and delivery service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Bought iPhone 15 Pro Max
Very fast delivery, items are authentic and good for the price.
23 de janeiro de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Ian Chua Tonelete,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re delighted to hear that you’re satisfied with the products and delivery service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
I brought a secondhand mobile phone
I brought a secondhand mobile phone, which is iPhone 14 Pro from the comp Asia and it was delivered promptly and will packed,the item was good as new and overall was good condition. My whole experience to buying in campasia was so good and legit,👍🏻👍🏻👍🏻 everything’s okay..
9 de abril de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Evelyn Mendoza,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our products and service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Honest review from experience
Its great to know, there is a place we can trust to buy used gadget tht 100℅ original and good service, its been more than 3 years i keep buy ( upgrade) my device from compasia so far, each time good service and fast moving. Thats why i recommend compasia to all my friends and to anyone want to buy used device to Compasia
18 de maio de 2025
Avaliação não solicitada
Resposta de CompAsia
Hi Vinothan Gowry,
Thank you so much for your 5-star rating! We truly appreciate your support and trust — it means a lot to us. We’re delighted to hear that you are satisfied with our products and service, and we sincerely appreciate your recommendation.
Your kind words motivate us to continue providing the best service possible.
Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team
Superb experience getting a iPhone 14…
Superb experience getting a iPhone 14 from CompAsia SG! I received the device on the 3rd day upon placing order. The physical outlook & condition of the phone were within my expectations and as promised, the battery health is 100%!
Here’s a tip: you can get more discounts purchasing devices from CompAsia via Atome or Grabpaylater. You pay in 3 or 4 instalments with absolutely no additional charge at all. CompAsia + Paylater = Recommended!!
26 de março de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Lee anon,
Thank you so much for your 5-star rating! We truly appreciate your support — it means a lot to us. We’re delighted to hear that you are satisfied with our products and service, and we also appreciate you sharing your discount tips.
Your kind words motivate us to continue providing the best service possible.
Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team
It has been great shopping experience…
It has been great shopping experience with Compasia
The products bought are in good condition and the price paid for the product is also fair
Thanks
Vishal
2 de abril de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Vishal Salvi,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our products.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Never update the trade-in progress
I handed over my device on 14 March, and I was informed that payment would be processed within 14 days. The timeline has already passed, but I still have not received the payment or a clear update. I have also tried contacting your team via WhatsApp and email without any response.
How can I know my status of payment and device ?
Order Id: MYSMMY26003054
14 de março de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Ethan,
Thank you for reaching out and we sincerely apologize for the delay in your payment, as well as for the lack of response via our previous channels. We completely understand how concerning this must be for you.
Upon checking, your device has been successfully received and is currently in the final stages of processing for payment. While this has taken longer than the initially advised timeline, please rest assured that your case is being actively followed up with the relevant team to ensure completion as soon as possible.
We kindly ask for a little more time for us to finalize the necessary steps, and we will provide you with a confirmed update on your payment status shortly. Please be assured that your payment is being prioritized and will be processed accordingly.
Thank you for your continued patience and understanding. We truly appreciate it, and we remain committed to resolving this for you as soon as possible.
Warmest Regards,
CompAsia Support Team
Trusted source of Apple products
Trusted source of Apple products . We were pleasantly surprised that the products were all In excellent condition as advertised.
7 de abril de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Verghese Alvin,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
One of the better watches I had…
One of the better watches I had purchased, with the staff being honest and helpful.
7 de abril de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi RD Rai,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Got a iphone 13 pro max for my son
Got a iphone 13 pro max for my son, he love the phone so much and the device are just like a new phone.
Thank you Compasia
24 de março de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Tay Carina,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
All the gadgets i order are ok.i buy…
All the gadgets i order are ok.i buy three times here.
18 de dezembro de 2025
Avaliação não solicitada
Resposta de CompAsia
Hi Ruth Clerigo,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you are satisfied with the device and we sincerely apologize for the issue regarding the cable.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Waiting for updates on Order #CAM82825
I have mixed feelings about my experience so far. I ordered an iPhone 13 Pro Max (Order #CAM82825) several days ago, and while I was excited to find the device, the lack of communication since the purchase has been frustrating.
It has been quite a while without any status updates or tracking information being provided. I understand that shipping to East Malaysia can take time, but the total lack of updates makes the waiting process much more stressful than it needs to be. I’m still hopeful for a good quality device, but the customer communication definitely needs improvement.
29 de março de 2026
Avaliação não solicitada
Resposta de CompAsia
Hi Fatahul Rizqi,
Thank you for sharing your feedback, providing your order number and we sincerely apologize for the lack of updates, we understand how frustrating this must feel.
We would like to clarify that we previously reached out to you with an alternative replacement option. As this option was declined, we are currently working on sourcing a unit that matches your preferred colour.
As we are a reseller and not the manufacturer, availability depends on incoming stock, and this may require some additional time. Please rest assured that we are actively working on this and will reach out to you again as soon as we have a suitable unit available.
We truly appreciate your patience and understanding, and we remain committed to providing you with a positive outcome.
Warmest regards,
CompAsia Support Team
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