Shopjoe Avaliações 

2.073
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I bought a lawn mower at the end of June and it started smoking less than two months after i bought it….they have really given me the runaround and i assume that they will not honor their warranty.I h... Ver mais

Avaliado com 5 de um total de 5 estrelas

Rose, our rep listened to our problem, confirmed previous order was incorrect and advised what the correct parts needed would be, ordered them for us and was so extremely helpful. Made everything ext... Ver mais

Avaliado com 1 de um total de 5 estrelas

Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownershi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a one year old Aqua Joe sprinkler purchased on Amazon that stopped oscillating. It was bit difficult getting through to customer support. The phone number posted on Amazon was incorrect and most... Ver mais

Detalhes da empresa


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(2.073)

416 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service.

Great customer service.

25 de julho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Hello Robbie,

Thank you for taking the time to share your positive feedback! 

We’re delighted to hear that you had a great experience with our customer service team. Providing prompt, professional, and helpful support is extremely important to us, and we’re pleased to know that our team was able to meet your expectations.

We truly appreciate your kind words and your recognition of the service we strive to provide to every customer. Your feedback is valuable and encourages our team to continue delivering a positive and seamless customer experience. 

Thank you for choosing Shop Joe and for placing your trust in us. We look forward to assisting you again in the future!

Avaliado com 5 de um total de 5 estrelas

Best customer service and a seamless…

Best customer service and a seamless experience.

25 de julho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Hello Raj,

Thank you for taking the time to share your wonderful feedback! 

We’re delighted to hear that you had such a seamless experience and that our customer service team was able to provide you with the support and assistance you needed. Delivering responsive, helpful, and hassle-free service is a priority for us, and it’s incredibly rewarding to know that we were able to meet your expectations.

We truly appreciate your kind words and recognition of our customer service. Feedback like yours motivates our team to continue providing the high level of care and support our customers deserve. 

Thank you for choosing Shop Joe and for placing your trust in us. We look forward to continuing to serve you in the future!

Avaliado com 5 de um total de 5 estrelas

No issues replacing my mower

No issues replacing my mower. Great service

25 de julho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Hello Dave,

Thank you for taking the time to share your experience with us! 

We’re very pleased to hear that you had no issues with replacing your mower and that our team was able to provide you with great service throughout the process. We understand how important it is for a replacement to be handled efficiently and without unnecessary complications, and we’re glad we could make the experience as smooth and convenient as possible for you.

Your positive feedback means a great deal to our team and reinforces our commitment to providing excellent customer service and support to every Shop Joe customer. We truly appreciate your patience, trust, and continued support. 

Thank you for choosing Shop Joe, and we hope your replacement mower provides you with reliable performance and many years of dependable use!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service; they made it easy to get a warranty replacement and I will continue purchasing Sun Joe products as I have in the past! John

25 de julho de 2026
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Resposta da Shopjoe

Dear John,

Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our team made the warranty replacement process smooth and easy for you.

Your continued trust and confidence in our products mean a great deal to us. We truly appreciate your kind words and are grateful for your continued support.

Thank you once again for choosing Shop Joe. We look forward to serving you again in the future.

Avaliado com 5 de um total de 5 estrelas

Christian Culaba was friendly

Christian Culaba was friendly, knowledgeable and very effective in handling my concern. The product and the warranty are great and his support was exceptional.

27 de julho de 2026
Avaliação não solicitada
logotipo da Shopjoe

Resposta da Shopjoe

Hello Ron, 

Thank you so much for taking the time to share your wonderful feedback! We're truly grateful to hear that Christian Culaba provided you with friendly, knowledgeable, and effective assistance.

We're especially happy to know that you were pleased with both the product and the warranty, and that Christian's support made such a positive difference in your experience. We will be sure to share your kind words with Christian, as recognition like this means a great deal to our team.

Thank you again for your trust, support, and for choosing Shop Joe. We sincerely appreciate you!

Avaliado com 5 de um total de 5 estrelas

Problem solving customer service

I had a warranty issue in my garden hose, and Evelyn Cebe was able to provide assistance very professionally and politely. I no longer had the warranty card, only had the proof of purchase and she was still able to take care of my issue with a replacement,despite not having everything that was needed. I really appreciate your help, Evelyn. Thank you!

22 de julho de 2026
Avaliação não solicitada
logotipo da Shopjoe

Resposta da Shopjoe

Dear Sujan,

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that our team was able to assist you with your warranty concern and provide a satisfactory resolution.

We truly appreciate your kind words and recognition of the professional and courteous support you received. It is always rewarding to know that our team was able to make the process easier and provide the assistance you needed.

Thank you again for your support and for choosing Shop Joe.

Avaliado com 5 de um total de 5 estrelas

Warranty Request

Speaking to Petty Manguilimotan was a great experience. She was professional and was able to take care of my warranty request.

20 de julho de 2026
Avaliação não solicitada
logotipo da Shopjoe

Resposta da Shopjoe

Hello Jose, 

Thank you so much for taking the time to share your wonderful feedback! We're truly grateful to hear about your positive experience with Petty Manguilimotan.

Providing helpful, professional, and efficient support is something our team strives for, and we're delighted to know that Petty was able to assist with your warranty request and make the process a smooth experience for you. We will be sure to share your kind words with Petty, as feedback like yours means a great deal to our team.

Thank you again for your appreciation and for choosing Shop Joe. We truly value your trust and support

Avaliado com 5 de um total de 5 estrelas

Made a new purchase for a pressure…

Made a new purchase for a pressure washer and a nozzle was a defective item and Christian helped with a brand new replacement unit. Thank you for taking ownership Christian!

22 de julho de 2026
Avaliação não solicitada
logotipo da Shopjoe

Resposta da Shopjoe

Dear Thusy.

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that our team was able to assist you with the issue you encountered and provide a replacement to help resolve the matter.

We truly appreciate your kind words and your recognition of the care and ownership shown by our team member. Providing helpful and dependable support is very important to us, and it is always rewarding to know that our efforts made a positive difference in your experience.

Thank you again for your support and for choosing Shop Joe.

Avaliado com 2 de um total de 5 estrelas

The tools are decent but the batteries…

The tools are decent but the batteries fail the test. My 24 volt battery, while it appears to take a full charge, does not deliver. I used the battery on the snow shovel which due to the frequency of snow, I only used a few times. When I contacted the company for a replacement the warranty had run out. The battery is expensive and I will not risk investing in another one.

24 de junho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Dear Ernest,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced with the battery and the difficulties you encountered while seeking assistance.

We understand how disappointing it must be to have the battery fail to perform as expected, particularly after limited use. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concerns.

We truly value your feedback and appreciate your patience and understanding.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I had a really great experience with Sun Joe that they were able to resolve my issue. I had an issue with a broken tab when I received my initial detacher. As there was no stock available at that time, I was asked to wait. But once the stock came back up, I was shipped with a brand new Detacher.

3 de julho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Dear Ram,

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that we were able to resolve your concern and provide a satisfactory outcome.

We appreciate your patience throughout the process, especially while waiting for the product to become available. It is rewarding to know that the replacement met your expectations and helped restore your confidence in our service.

Thank you for your support and for choosing Shop Joe.

Avaliado com 5 de um total de 5 estrelas

Warranty honored to my satisfaction

Rose Irea worked with me to see that my warranty claim was settled to my satisfaction. I'm looking forward to using this replacement to keep fallen dead limbs taken care of. Thanks for your help.

19 de junho de 2026
Avaliação não solicitada
logotipo da Shopjoe

Resposta da Shopjoe

Hello Lavetta,

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that your warranty claim was resolved to your satisfaction and that our team was able to provide the support you needed throughout the process.

Your kind words are greatly appreciated and will be shared with our team. It is always rewarding to know that we were able to provide a positive customer experience.

Thank you for your support and for choosing Shop Joe.

Avaliado com 5 de um total de 5 estrelas

Agent Performance

The agent was very helpful and was able to process my claim in a professional manner.
Thank you,
Steve

13 de julho de 2026
Avaliação não solicitada
logotipo da Shopjoe

Resposta da Shopjoe

Hello Steven,

Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that your claim was handled efficiently and that you received professional and helpful support throughout the process.

Your kind words mean a great deal to our team and serve as encouragement to continue providing the highest level of customer service. We truly appreciate your support and thank you for choosing Sun Joe.

Avaliado com 4 de um total de 5 estrelas

I had an issue with my push mower

I had an issue with my push mower, I contacted customer support they took the time and helped me. They are sending me replacement parts. Overall the mower seems pretty good.

3 de julho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are pleased to hear that our customer support team was able to assist you with your push mower and provide replacement parts to help resolve the issue.

While we're sorry that you encountered a problem with your mower, we're glad our team took the time to support you throughout the process. Providing responsive, helpful service and standing behind our products are priorities for us, and it's encouraging to know that your experience with our support team reflected that commitment.

We're also happy to hear that, overall, you've been satisfied with the performance of your mower. Your feedback is incredibly valuable to us, as it helps us continue improving both our products and the service we provide.

Thank you for choosing Shop  Joe and for giving us the opportunity to assist you. We appreciate your trust in our brand and hope your mower continues to serve you well for many seasons to come.

Avaliado com 3 de um total de 5 estrelas

I love your product lawn kit (blower


I love your product lawn kit (blower, weed trimmer,
hedge trimmer) no issues. My real issue is I need more
blades for my weed trimer, I ordered 6wks. ago, and
can't get them mailed to me. Thank you! Julie Magaha

3 de julho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Hello Julie,

Thank you for taking the time to share your feedback and for your continued support of our products. We're delighted to hear that you've had a positive experience with your Sun Joe lawn kit, including the blower, weed trimmer, and hedge trimmer.

We sincerely apologize for the frustration you've experienced while trying to obtain replacement blades for your weed trimmer. This is certainly not the level of service we strive to provide, and we understand how disappointing it can be to wait for parts you need to keep your equipment performing at its best.

We truly appreciate you bringing this matter to our attention. Your feedback is invaluable, as it helps us identify opportunities to improve our parts availability and overall customer service. Please know that your comments will be shared with our team as we continue working toward enhancing our products and customer experience.

Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding. Thank you for choosing Shop Joe and for taking the time to share your experience with us.

Avaliado com 5 de um total de 5 estrelas

Great item

Website was easy to use and very informative. Product was as advertised. Great price, a good function and nice piece of equipment. Lightweight and easy to use and assemble. Thank you

3 de julho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Dear Valued Customer,

Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your experience, from browsing our website to using your new equipment, exceeded your expectations.

It's great to know that you found our website easy to navigate and informative, making it simple to find the right product for your needs. We're also pleased that the product arrived exactly as advertised and that you were satisfied with its value, quality, and performance. Hearing that you found it lightweight, easy to assemble, and comfortable to use is especially rewarding, as these are features we carefully design to provide a more convenient and enjoyable user experience.

At Shop Joe, we are committed to delivering innovative, reliable products while providing a seamless shopping experience from start to finish. Your kind words and recognition of both our product and service mean a great deal to our team.

Thank you for choosing Shop Joe and for placing your trust in us. We sincerely appreciate your recommendation and look forward to continuing to provide products that help make your outdoor projects easier and more enjoyable for years to come.

Avaliado com 4 de um total de 5 estrelas

It's light weight

It's light weight, easy to use as either an edger or a trimmer and the battery charge lasts long enough to complete the job.

24 de junho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Hello Manuel,

Thank you for taking the time to share your positive experience with your Sun Joe trimmer. We are delighted to hear that its lightweight design, versatile functionality, and long-lasting battery performance have met your expectations.

It's especially rewarding to know that the tool has made your lawn care tasks more convenient by allowing you to easily switch between edging and trimming while remaining comfortable to handle throughout the job. We designed this product with ease of use, reliable performance, and user comfort in mind, so it's wonderful to hear that the battery provided enough runtime to complete your work without the need for frequent recharging.

At Shop Joe, our goal is to develop innovative outdoor power equipment that helps homeowners maintain their yards with greater efficiency and less effort. Knowing that our trimmer has delivered the performance, convenience, and reliability you were looking for truly means a great deal to us.

Thank you for choosing Shop Joe and for recommending our product. We sincerely appreciate your support and hope you continue to enjoy dependable performance from your trimmer for many seasons to come.

Avaliado com 5 de um total de 5 estrelas

Customer Service rep made my warranty…

Customer Service rep made my warranty claim easy. Asked a few questions....then shipped out my replacement Hedge clipper head. I received it a week later.

3 de julho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Hello Mike,

Thank you for taking the time to share your experience. We're truly sorry to hear that the refurbished Sun Joe 24V-LT12-LTE String Trimmer arrived broken. We understand how disappointing and frustrating it is to receive a product that is not in the condition you expected, and we sincerely apologize for the inconvenience.

We appreciate you bringing this matter to our attention. Your feedback is valuable to us and has been shared with the appropriate team for review. Comments like yours help us continue improving our products and the overall customer experience.

Thank you again for your honest feedback and for giving us the opportunity to learn from your experience.

Avaliado com 1 de um total de 5 estrelas

Answer the phone.

I tried to call twice and the first time it said waiting time was 7 minutes I waited for 30 minutes or more and said sorry call back later and hung up on me after I waited All that time I have a credit was trying to us it. Then I tried again and got tired of watching .

3 de julho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Hello Teresa,

Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had while trying to reach our customer support. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait that long without receiving assistance, especially when you were trying to use your credit.

Please know that we are reviewing this matter internally, and one of our team members will be reaching out to you to address your concerns. We truly value your feedback, as it helps us identify areas where we can improve both our service and our customer experience.

Once again, we sincerely apologize for the inconvenience. Thank you for your patience, understanding, and for giving us the opportunity to make this right.

Avaliado com 5 de um total de 5 estrelas

The customer service person understood…

The customer service person understood my problem and offered a quick solution.

3 de julho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Dear Valued Customer,

Thank you so much for taking the time to share your feedback! We're delighted to hear that our Customer Care representative understood your concern and was able to provide a quick solution.

Your kind words mean a great deal to our team and motivate us to continue delivering the level of service our customers deserve. We truly appreciate your support and are grateful that you chose Shop Joe.

Thank you again for your positive feedback. We look forward to serving you again in the future!

Avaliado com 2 de um total de 5 estrelas

The CSR for the warranty issue was…

The CSR for the warranty issue was fantastic. My issue is the hose product itself. I bought 4 garden hoses, 2-25ft, 2-50 ft.. The 2-25's failed within 3 weeks of buying them. I'm just waiting for the replacements to fail as well.

3 de julho de 2026
logotipo da Shopjoe

Resposta da Shopjoe

Hello Mark, 

Thank you for taking the time to share your experience. We're pleased to hear that you had a positive experience with our Customer Care representative during the warranty process, and we truly appreciate your kind words about the support you received.

At the same time, we're sorry to hear that two of your garden hoses failed so soon after purchase. We understand how frustrating that must have been, especially after purchasing multiple hoses. Your feedback regarding the product's performance is important to us and has been shared with the appropriate team for review.

We appreciate you giving us the opportunity to make things right through the warranty process, and we hope the replacement hoses provide the reliable performance you expect. Thank you again for your honest feedback and for being a valued Shop Joe customer.

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