I bought a lawn mower at the end of June and it started smoking less than two months after i bought it….they have really given me the runaround and i assume that they will not honor their warranty.I h... Ver mais
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Veja o que dizem as avaliações
Rose, our rep listened to our problem, confirmed previous order was incorrect and advised what the correct parts needed would be, ordered them for us and was so extremely helpful. Made everything ext... Ver mais
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownershi... Ver mais
A empresa respondeu
I had a one year old Aqua Joe sprinkler purchased on Amazon that stopped oscillating. It was bit difficult getting through to customer support. The phone number posted on Amazon was incorrect and most... Ver mais
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best customer service and a seamless…
Best customer service and a seamless experience.

Resposta da Shopjoe

Resposta da Shopjoe
Great customer service
Great customer service; they made it easy to get a warranty replacement and I will continue purchasing Sun Joe products as I have in the past! John

Resposta da Shopjoe
Christian Culaba was friendly
Christian Culaba was friendly, knowledgeable and very effective in handling my concern. The product and the warranty are great and his support was exceptional.

Resposta da Shopjoe
Problem solving customer service
I had a warranty issue in my garden hose, and Evelyn Cebe was able to provide assistance very professionally and politely. I no longer had the warranty card, only had the proof of purchase and she was still able to take care of my issue with a replacement,despite not having everything that was needed. I really appreciate your help, Evelyn. Thank you!

Resposta da Shopjoe
Warranty Request
Speaking to Petty Manguilimotan was a great experience. She was professional and was able to take care of my warranty request.

Resposta da Shopjoe
Made a new purchase for a pressure…
Made a new purchase for a pressure washer and a nozzle was a defective item and Christian helped with a brand new replacement unit. Thank you for taking ownership Christian!

Resposta da Shopjoe
The tools are decent but the batteries…
The tools are decent but the batteries fail the test. My 24 volt battery, while it appears to take a full charge, does not deliver. I used the battery on the snow shovel which due to the frequency of snow, I only used a few times. When I contacted the company for a replacement the warranty had run out. The battery is expensive and I will not risk investing in another one.

Resposta da Shopjoe
Excellent customer service
I had a really great experience with Sun Joe that they were able to resolve my issue. I had an issue with a broken tab when I received my initial detacher. As there was no stock available at that time, I was asked to wait. But once the stock came back up, I was shipped with a brand new Detacher.

Resposta da Shopjoe
Warranty honored to my satisfaction
Rose Irea worked with me to see that my warranty claim was settled to my satisfaction. I'm looking forward to using this replacement to keep fallen dead limbs taken care of. Thanks for your help.

Resposta da Shopjoe
Agent Performance
The agent was very helpful and was able to process my claim in a professional manner.
Thank you,
Steve

Resposta da Shopjoe
I had an issue with my push mower
I had an issue with my push mower, I contacted customer support they took the time and helped me. They are sending me replacement parts. Overall the mower seems pretty good.

Resposta da Shopjoe
I love your product lawn kit (blower
I love your product lawn kit (blower, weed trimmer,
hedge trimmer) no issues. My real issue is I need more
blades for my weed trimer, I ordered 6wks. ago, and
can't get them mailed to me. Thank you! Julie Magaha

Resposta da Shopjoe
Great item
Website was easy to use and very informative. Product was as advertised. Great price, a good function and nice piece of equipment. Lightweight and easy to use and assemble. Thank you

Resposta da Shopjoe
It's light weight
It's light weight, easy to use as either an edger or a trimmer and the battery charge lasts long enough to complete the job.

Resposta da Shopjoe
Customer Service rep made my warranty…
Customer Service rep made my warranty claim easy. Asked a few questions....then shipped out my replacement Hedge clipper head. I received it a week later.

Resposta da Shopjoe
Answer the phone.
I tried to call twice and the first time it said waiting time was 7 minutes I waited for 30 minutes or more and said sorry call back later and hung up on me after I waited All that time I have a credit was trying to us it. Then I tried again and got tired of watching .

Resposta da Shopjoe
The customer service person understood…
The customer service person understood my problem and offered a quick solution.

Resposta da Shopjoe
The CSR for the warranty issue was…
The CSR for the warranty issue was fantastic. My issue is the hose product itself. I bought 4 garden hoses, 2-25ft, 2-50 ft.. The 2-25's failed within 3 weeks of buying them. I'm just waiting for the replacements to fail as well.

Resposta da Shopjoe
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