shopmeraki.co.uk Avaliações 

Very poor handling of an outstanding order

For clarity, my original order was placed with the previous company operating the meraki brand, rather than the current legal entity. However, my review here relates specifically to the customer service I have subsequently received from the company now operating meraki.

I contacted meraki in May regarding my outstanding January order and was told that it was still “in the production queue”, was “actively being tracked”, and that I would be contacted as soon as there was any movement.

I then heard nothing for three months.

When I chased again in August, my first response was an email intended for another customer, referring to a chargeback I had never made. After I pointed out the error, I was finally told that the previous company had gone into administration and that the new company could not access its records or process/refund my order.

I appreciate that the current company may have no legal responsibility for the debts of the previous business. My concern is the customer service provided by the current company. If my old order could not be accessed or fulfilled, I cannot understand why I was told in May that it was in production and being actively tracked, rather than being told about the change of ownership and advised then to pursue recovery of my payment.

Had I been given accurate information in May, I could have approached my bank three months earlier. Instead, I continued waiting because I had specifically been told my order was still being processed.

I had been considering purchasing approximately 18 handles for a future kitchen project from the current meraki business. Unfortunately, the way this has been handled has left me with ZERO confidence in doing so

Absolutely love my new cupboard handles, you can feel the quality.So much choice to suit your decor. Didn’t realise there was an option for express delivery as delivery did take just over 4 weeks, fine if your not in a hurry as they are made to order. My next order I will choose express. Customer service great too! Thanks Meraki. I will be back. 😉

Iv never got my product from them. They have my money and Iv been battling with them and trying to get my money back for nealy a year now. They say the can refund because the order is on its way soon but then months go by and still no handles. This is a scam of a website, avoid avoid avoid!! I don’t believe I will ever see my handles or money again

Horrendous company…if they are even real. Payment made, no sign of goods. Multiple enquiries with no answer over a 2 month period. Finally had to get credit card company to retrieve payment.

I have never received support that was so fast and efficient. Luven and the entire Meraki team were incredibly helpful and collaborative!

This company is a scam. It has been a year since I placed an order, took my money but never delivered. No way to reach them other than email - which they don’t reply. Will be taking them to small claims court.
Avoid like the plague.

Do NOT shop here. 5 months after an order was placed (and they took my money but failed to deliver) I am still waiting for a refund. Terrible company. To be avoided