This review is for you’re customer service team, especially Anna due to a problem with a size they continue to correspond with me get this problem resolved. Once I get my new order I will write a rev... Ver mais
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Veja o que dizem as avaliações
I have had the most amazing and positive shopping experiences with this company, Vera's Undies. Everything has gone very smoothly from placing my order, to tracking the shipment and to the delivery... Ver mais
A empresa respondeu
Vera’s undies are discrete yet still hold an amazing amount of liquid. They wash up well and are fresh and ready to go. Instead of filling up our landfills with disposable adult diapers that take yea... Ver mais
A empresa respondeu
The longer i wear Vera’s colorful underwear,the more i lose the constant fear (sitting somewhere in a fold in my brain) that i would have a leaking problem. That knowledge gives me confidence when (s... Ver mais
Detalhes da empresa
- Loja especializada em roupas íntimas
- Loja de roupas desportivas
- Loja de Roupas
- Loja de lingerie
- Loja de roupas esportivas
- Loja de roupas de banho
Escrito pela empresa
At Vera, we create comfortable, leakproof underwear designed to help women feel confident and supported every day. Designed for women experiencing bladder leaks or incontinence, our ultra-soft and breathable underwear provides discreet, reliable protection without the discomfort and bulk of traditional pads. At Vera, our mission is simple: to provide thoughtful products that help women feel secure, comfortable, and empowered at every stage of life.
Informações de contato
295 Madison Ave, 10017, New York, Estados Unidos
- +17624759985
- support@shopvera.com
- shopvera.com
4,5
Excelente
434 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
I had ordered the undies in the size I thought was correct but I guess my body was different than the size.
I had ordered the undies in the size I thought thy were correct for me. Unfortunately they were a little too snug, when I let Vera know, they were very helpful and told me they will send me a new order at no cost. Needless to say I was very surprised and happy. In my opinion that showes me that their first concern is the customer and to do everything right. I will not hesitate to recommend them to anybody,
5 de novembro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
So nice to hear from you, Maggie! And thank you so much for sharing your experience! We’re really glad we could help you get the right size, and it means a lot that you’d recommend us.
Lovely helpful staff who provide a…
Lovely helpful staff who provide a great product
12 de novembro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Hey, Jacqui! Thank you so much for your lovely review!
We’re delighted to hear you’re happy with our team and our product.
Horrible
Hi, the service so far has been great. I ordered the wrong size and they sent me a bigger size. BUT the fit is terrible and soo uncomfortable -Too small in the front, loose around the legs.
11 de novembro de 2025
Avaliação não solicitada
Excellent
Excellent. After trying many the search stopped with Vera Thank you so much for helping me.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Thank you so much for your kind words, Pamela! 💛
We’re thrilled Vera has made a difference for you. We're always here if you need anything!
Lovely customer service lady
Lovely customer service lady. I ordered the wrong size and had to email them, they were so understanding and kind about the whole situation, I will recommend this company and definitely buy from here again!
28 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Thank you for your kind words, Shaniqua! We’re so glad our customer service team could help with your sizing issue.
We truly appreciate your recommendation and look forward to serving you again 🤍
Great experience.
Based on reviews, I decided to purchase a set of Vera's Undies.I was very pleased when they arrived. The fabric and workmanship were of excellent quality. Unfortunately, the undies were a bit too tight. So I contacted Vera's to see what my options were. After some discussion, Vera's decided to entirely replace my purchase with a larger size at no extra cost to me. Customer service at Vera's is responsive and top notch. So refreshing these days! Thank you Vera's.
25 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Thank you for sharing your experience! We’re glad you loved the quality and that our team could quickly help you find the right size. Thank you for choosing Vera’s! 🤍
Negative Learning Experience
I can’t respond to the product itself because I received a completely smaller size than ordered. When I looked up the return policy, I found nothing!
20 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Hi Marie, nice to meet you!
We’re very sorry to hear about your experience. Receiving the wrong size is understandably frustrating. Please reach out to our customer service team ( support@veras-undies.com) we’ll prioritize your request right away. Thank you for giving us the chance to make this right.
Excellent customer service
Excellent customer service. I ordered size I thought would fit but were too small. They sent me the next size up for free. I did find the panties were a little inconsistent in the size, some fit but others of same size slightly too small. They were great to replace with larger size.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
WOW, Carol! Thank you so much for your wonderful review! We’re thrilled to hear you had such a great experience with Margaret! She’ll be delighted to hear your kind words. We’re also so happy that you’re loving the underwear. Your support means a lot to us! 🤍
Best underwear ever
I bought underwear based on the previous sale with another company which turned out to be not the correct size. Margaret the associate were so kind,understanding and helpful at replacing it for free. I do appreciate Margaret she’s very professional. These underwears are the best ever invented I hope it will always be available for all women who need them.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Thank you for your lovely review, Audrey! We’re so glad Margaret could help you with the replacement, she’ll be thrilled to hear your kind words. It means so much to know you love the underwear. Thank you for choosing us! 🤍
A little short on the back side. I ordered a medium. Perhaps I should have ordered a large.
Discreetly packaged and timely delivery. These panties are nice and thin with great odor control and superior wetness absorption.
20 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Thank you for your feedback, Anna! We’re glad the delivery and product performance met your expectations. If you’d prefer a roomier fit, we’d be happy to help you exchange for a larger size 🤍 Feel free to contact our customer support: support@veras-undies.com
Great personalised customer service
Great personalised customer service. Great service in a few hours and excellent assistance. Products are excellent.
18 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Hi Jenny! Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service and that everything was handled quickly for you. It means a lot to know you’re happy with both our assistance and our products.
I love these undies
I love these undies. I think they run a little on the small size so this time I went up one size. Overall these are great and very comfortable.
20 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Hi Diana! We’re so happy to hear you love your undies! Thanks for sharing your note about sizing, that’s really helpful feedback. We’re thrilled you find them so comfortable and appreciate you taking the time to leave a review!
It gives me a feeling of confidence…
It gives me a feeling of confidence when I am away from home long hours. Was on a plane for 13 hrs straight back in September and was not worried, Thanks
28 de setembro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Hi there! Thank you so much for sharing this, we’re so glad Vera gave you confidence and peace of mind during such a long trip! Stories like yours remind us why we do what we do. We truly appreciate your trust and support!
Excellent customer service
Excellent customer service. I had ordered wrong size and it very quickly replaced with the correct size items.
I have ordered three times and am very happy with the quality and price.
19 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Hi there! Thank you so much for your lovely review! We’re thrilled to hear that our team was able to help with your exchange quickly and that you’re happy with the quality and value. It means a lot to have you as a returning customer!
The quick response to my questions
The quick response to my questions and issues. I highly recommend this company .
16 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Hi Peggy,
Thank you so much for your kind words! We’re so glad our team could help quickly and that you’d recommend us, that truly means a lot. We appreciate your support!
Vera panties
My package was received in a reasonable time. The quality of the panties was good. The fit was a little large, however it was the size that I ordered.
I wish that there had been a better choice of colors. I am very happy with the results. No more pantie liners., Yea!
18 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Hello Alice, thank you so much for your thoughtful feedback! We’re glad to hear your order arrived on time and that you’re happy with the quality and results , no more liners, yay! 🎉 We appreciate your note about sizing and color options and will share it with our team as we continue to improve.
I love the 4 layers
I love the 4 layers, and the ease of cleaning. And no bulk of pads!!!
17 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Hi Susan, we’re so happy to hear you’re loving the 4-layer design and how easy they are to care for! No more bulk, just comfort and confidence! Thank you for sharing your experience with Vera!
A+ I received the best service from… Hoges57
A+ I received the best service from Vera’s company, both for quality of product and customer service. They were great when I ordered an incorrect size, they sent out the replacement size I needed within 1 week of my request. I’ll definitely be recommending them to Friends. 🌟🌟🌟🌟🌟
28 de agosto de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Hi Jenny, thank you so much for your wonderful review! We’re thrilled to hear you love both the product and our customer service. It’s great to know your exchange process went smoothly. We truly appreciate your recommendation and support!
First time customer
My adventure with Vera’s Undies has been amazing. First I judged the correct size so they fit perfectly. Hardest hurdle was not using pads after 20 plus years. I don’t expect to have any problems adjusting. Vera’s are great. Sorry I found them just as she’s changing careers. -Nancy
15 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Hi Nancy, thank you so much for sharing your journey with us ! We’re so glad you found the perfect fit and are feeling confident making the switch after so many years. Your story means a lot to us and to others taking the same step. Wishing you all the best, and thank you for being part of the Vera community!
Shipping took a really long time
Shipping took a really long time. Could go higher up in the back other than that they are great
15 de outubro de 2025
Avaliação não solicitada
Resposta da Vera's Undies
Thanks so much for your feedback, Heidi! We’re really glad to hear you love the product overall. We’re sorry to hear about the delay in shipping and appreciate your patience, we’re continuously working on improving delivery times. Also, thanks for the note about the fit in the back, we’ll share this with our design team for future updates.
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