Literally terrible! I bought two items weeks ago for a Christmas present and have not received them or any update or tracking information! I tried contacting them via hello@shroombeach which is the on... Ver mais
Shroom Beach
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Veja o que dizem as avaliações
I ordered a shirt and a pack of stickers a month ago and haven’t seen an estimated delivery date no response from email or Instagram or Facebook and I wouldn’t recommend placing any orders with this c... Ver mais
I've spent $700 over the years on Shroom Beach clothing, but my latest experience has been really quite bad. After paying $70 to ship 3 articles of clothing to Canada (yes really), the sizing of a... Ver mais
A empresa respondeu
DO NOT BUY HERE Everybodys right. Its a scam, especially the mushroom reflective material. They won't actually ship it or reply to your emails! Don't do it! Save your card number!! Shroom Beach,... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We're obsessed with psychedelic healing The world is waking up to the beauty of psychedelics and Shroom Beach is here to celebrate that with you. Our psychedelic inspired clothing and art reflect our passion for this movement. Every month we pool our earnings and donate 10% of the profits to the Psychedelic Institute.
Informações de contato
821 Columbia Ln, Provo, 84604, Provo, Estados Unidos
- hello@shroombeach.com
- shroombeach.com
Absolute scam
6/5/22: UPDATE: they said the item would be sent mid march and now it is expected to be shipped late may. They never send updates unless I chase them. Do not get trapped in this companies scam as it is money you will never see again.
Will claim an item is pre ordered for months and not be able to provide you a date, refund or god forbid the item. I wish I read how many other people had the same issue - this company is a way to throw your money down the toilet. Beware as they only post positive reviews on their page.
5 de março de 2022
Avaliação não solicitada
Resposta da Shroom Beach
Hey Danielle!
Gin here from Shroom beach. I understand that you wish to either refund or receive your order. Based on the previous conversation you had with our team, Both refund or receiving your order has been explained. The item you ordered is part of our pre-order collection which certainly takes a while to delivery and arrive. For that, I sincerely apologize. We have stated this on our website and updated that the pre-ordered items' arrival have push a little later than expected. We hope for your kind understanding and patience.
Still, know that the soonest we have our stock, your order is guaranteed prioritize which is why we have the pre-order setting.
Let us know if you need further assistance. 🍄🌴
Mushroom Reflective - Unisex Long Sleeve Tee
Great tee & awesome service
16 de fevereiro de 2022
Avaliação não solicitada
Resposta da Shroom Beach
Much appreciation on your feedback, Rob!
We thank you for your time and patience with us. We look forward to your next purchase!
Keep it Magical!
🍄🌴
Took money. No goods. No refund.
I pre-ordered a product 3/12/2021 for delivery mid January. Order #11997. Took full payment immediately. Emailed me 23 December saying "Your order is almost ready for shipment" and "you can be assured we are still on schedule and your order should be ready within the time frame shown to you upon ordering." Did not arrive. I complained 26/1/2022 and received a fluffy reply. I cancelled the order and was told no refunds. Complained further and was told the representative "will submit a request to our Accounting Team" for a refund which would then take 7-10 banking days. Still no refund (or goods) another 3 weeks later. I made a further compliant 15 January to Shroombeach and to the credit card bank regarding Shroombeach failure to deliver or refund.
15 de fevereiro de 2022
Avaliação não solicitada
Resposta da Shroom Beach
Hey Tom!
Gin here from Shroom Beach. First, let me apologize for the inconvenience you have experienced. For pre-ordered items, we sometimes experience unexpected change in arrival of stocks which might have caused further delay with your order.
I have checked your order and it seems that one of our customer suppor team member is handling and helping resolve the issue. We hope that you give us a chance to redeem ourselves in this matter and let us know if we were able to get you a satisfied customer by the end of the resolution.
Your patience is truly appreciated, Tom!
recent purchase
I recently purchased from Shroom Beach. Now I live in New Zealand and it being a US company I thought it would take forever to get here but was here in no time, and the item was just as pictured on the site.
14 de fevereiro de 2022
Avaliação não solicitada
Resposta da Shroom Beach
This is great, Kurt! Thank you for letting us and our potential customers Shroom Beach's capability. We appreciate the trust you gave us in fulfilling your order and we hope to see more of you enjoying our products.
Keep it Magical!
🍄🌴
SHROOM BEACH HAS THE BEST APPAREL
SHROOM BEACH HAS THE BEST APPAREL! The customer service Is amazing and are willing to help you with anything. I worked with Jade and she was great! Their quality of clothes is great, you won't regret buying from their site! I'm obsessed and I will buy more soon!
12 de fevereiro de 2022
Avaliação não solicitada
Resposta da Shroom Beach
Hey Karramz!
This is such a boost to our team, especially to Jade. Know that she's been advised and given proper commendation with your regards. We appreciate you sharing your experience with not only our support team but our products. We look forward to your future purchases from us. Don't forget to tag us on your photos.
Keep it Magical!
🍄🌴Gin
Sweetttt Sweatpants😄
Recently bought some Microdose Reflective Sweatpants from Shroom Beach and they are SSSOOO comfy!! Super thick material with 4 pockets to keep me warm and hold all my stuff. I had a sleep over this past weekend and got so many compliments on them! You'll love them 🍄💚
25 de janeiro de 2022
Avaliação não solicitada
Resposta da Shroom Beach
That's too sweet, Ryan! We surely appreciate your wonderful description and expression of your sweatpants order. We aim to have more customers experience the same as you did. We look forward to seeing you more on our website for our other magical products.
Keep it Magical!
🍄🌴
They don't respond to emails
I paid for an order back in November, order no 11764 . I did get an email to tell me my preorder would be on the way soon back in December and then nothing. This is strange, because it was in stock when I bought it!
They don't respond to emails, poor service. I'm left with no option but to dispute the transaction. So so disappointed
25 de janeiro de 2022
Avaliação não solicitada
Resposta da Shroom Beach
Hey Roseann!
First, Let me would like to apologize for this inconvenience. I was able to check that your order and it seems that it's part of our pre order collection which usually takes a while. But, I was able to check that one of our team members reached out to help resolve the issue and I hope we were able to partially assist you with it. Don't hesitate to reach us out if there's anything else we can help you with.
We're always here to help!
Keep it Magical!
🍄🌴Gin
Love these pants!
I ordered the men’s joggers and I love them! They’re very comfy and warm, the material is super stretchy on the inside. They glow wonderfully and I’ve gotten a lot of compliments. Shipping was quick and customer service was great.
13 de janeiro de 2022
Avaliação não solicitada
Resposta da Shroom Beach
What a great feedback, Leslie! We are so happy to know that we were able to fulfill and give you an item which you love! We hope that this will just be the start of more purchases from you as we do have more items that you might be interested too! :)
Keep it Magical!
🍄🌴
I had some tracking issues.. outstanding customer service!
I had some tracking issues where I was not getting any updates of my order. Dan & Kate from customer service were outstanding, kept me informed from what they could see on their end. Thanks Shroom Beach for quality products, my husband loved his reflective pants! He wanted to wear them all weekend!
17 de novembro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
Thank you for sharing your wonderful feedback especially on giving a big pat on the back to our support team! Sincerely, we appreciate you and we hope to give you a much better service. Always, you can reach us for anything regarding your order or inquiries.
Keep it Magical!
🍄🌴
SO impressed with the customer service!!!
I am so impressed with the customer service provided by Shroom Beach! I thought it was so nice how they stayed in contact with me about my order and responded promptly to any questions I had. It can be really scary and confusing to make purchases from unfamiliar companies, but Shroom Beach literally made me feel comfortable from the get go! Not only was it a great experience to shop with them, the quality of their products was even better than I expected. I am SO glad I found them and I will definitely continue shopping with them in the future. I highly recommend this company!
10 de novembro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
Wow, Elena, this is so wonderful!
The way you explained your experience is just incredible! This is one of the proofs that our team and potential customers need. We sincerely appreciate you and your time in writing this review, Elena!
Keep it Magical!
🍄🌴
Amazing
Great company! Product took a little while to the UK so they refunded me 15%! Customer services is 5 stars!
10 de novembro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
We sincerely appreciate your patience with your order's arrival, Ben! Deeply, we are grateful that beside the delay, you still gave us an amazing 5-star review!
We hope you enjoy not only this order but in the future, some other products we have in store for you. Don't hesitate to reach out for anything we can assist you with!
Keep it Magical!
🍄🌴
Though my items were delayed
Though my items were delayed, staff was quick with updates, and everything eventually arrived in perfect condition. I'm very impressed with the quality, and the sizes are a comfy fit! Everybody who sees the clothing is stunned (in a good way!)
7 de novembro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
Hey Dee!
Thank you so much for your honest feedback on both our service and product. Sincerely, we appreciate your time waiting and we're so happy that you enjoyed your order! We look forward to seeing more of you enjoying other items we have in store!
Keep it Magical!
🍄🌴
pre ordered and nothing arrived
I “pre ordered” the reflective mushroom shirt for my boyfriend and nothing has shipped. I emailed support and they replied they were short on supply and it would ship shortly. If someone could please update me I would be grateful.
27 de outubro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
Hi Fen!
Gin here from Shroom Beach. I hope this finds you well!
I would like to help update you with your order. However, for us to provide accurate information, I will be needing your details or your order details such is order number or customer name. For your privacy, you may send your information to our email address hello@shroombeach.com and we'll attend to you as soon as we can. As you may have encountered, our support team are on top of responding to all your order inquiries though sometimes it might take a while as we are still a small company. But, we do make sure that your emails are answered. I apologize for any delay in response.
Rest assured, we are always ready to help and update you with your order!
Keep it Magical!
🍄🌴
I ordered several items
I ordered several items, with a couple being on back order. The in stock item (Reflective Cloak) shipped very quickly and once received, the quality was much better than expected. The size ran a little slim, but still fit. Regarding the other items on back order (reflective Hoodie and Pants); I was given regular updates about the status of my order up to the ship date without asking. Very professional transaction.
25 de outubro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
Thank you so much, Ken!😎
We surely appreciate your feedback, this will help not only those who are waiting for their pre-ordered items to arrive and those who are planning to get their own.
We hope for your continuous support and enjoyment with your Shroom Beach orders! 🔥
Keep it Magical!
🍄🌴
Over charged
The website has said my total payment would be 55 but it charged me 74 I sent you guys my email so please sort this issue out cause I’m not too happy about this
25 de outubro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
Hi Brendan!
Gin here from Shroom Beach. I'm here to help clarify the charges.
I have checked the charges and you are right, the charge is actually a total of $55.15. However, this charge is in US Dollar rate and it seems that the charge you received is actually converted into Australian Dollars when you used your card. I'm sorry for this inconvenience1 But, I hope this helped clear the charges you received. Thank you for reaching out to us. If you have further question on your order, don't hesitate to send us an email through hello@shroombeach.com.
We're always here to help!
Keep it Magical!
🍄🌴
The bathing suit fits me perfect
The bathing suit fits me perfect! Is very thin and soft, the sizes are right. I am a small and it glows in the dark! I highly recommend it for any woman that wants to look hot and different.
18 de outubro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
Wow, Gabby!
We are so happy to know how much you like the bathing suit and what wonderful words you have for us. Sincerely, we appreciate you for this great review!
Keep it Magical!
🍄🌴
I absolutely love my Schroon beach…
I absolutely love my reflective Schroom beach cloak and sweat pants, I ordered the pants and the cloak in XXL at first and it was too big and then I ordered extra large and it fits perfect. Quality merchandise beautiful reflective exterior and warm soft lined interior. I’m in love!!! Thank you shroom beach!🙏 Keep in mind these are American sizes and I did not know that at first which is the reason why I ordered a size up. My first order took forever to get here but it was on pre-order otherwise they are very fast that shipping and quick to respond to your emails. 👍👍👍👍👍❤️
16 de outubro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
Superb, Douglas!
Your experience is definitely helpful and appreciated not only by us but also by our potential buyers. We thank you for your time and we hope you experience further improved services from us.
Keep it Magical!
🍄🌴
Great customer service and products!
I forgot to enter my promo code after purchasing, so I emailed them right away and they altered the price they charged me :)
I bought the hat and the reflective cloak and they’re really high quality and nice :)
12 de outubro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
Hey Maddy!
Thank you so much for your wonderful feedback about our customer service. This made our team's day! Know that we are always here to assist you with all your inquiries. We hope you like your order once they arrive.
Keep it Magical!
🍄🌴
Amazing quality
Amazing quality, new favorite hoodie. Shipping was slower than average but worth it
3 de outubro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
We are so grateful for your feedback, A! We understand that you experienced a slow delivery with your order. Rest assured, we will try our best to improve this part of our service for a better experience with your future purchases.
We look forward to you soon! Have a wonderful day!
🍄🌴
High quality, fast shipping, responsive support
The shorts are super high-quality material and I get compliments on them every time I wear them. Further, the shipping was super fast and when I hit up support regarding when they would arrive they responded almost immediately. I accidentally washed/dried them which the care instructions advise against (hand wash, air dry instead) and the shorts still came out perfect.
30 de setembro de 2021
Avaliação não solicitada
Resposta da Shroom Beach
Wow, Brendan!
We extremely appreciate your feedback on both the product and service we have provided you. Not only us but other potential customers will surely appreciate how you expressed every little details which might help them decide on pursuing an order.
We hope that this is just the beginning of a great relationship with you.
Keep it Magical!
🍄🌴
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