Shurgard Self Storage - Oldbury Avaliações 22

Rob was great with my move in. Really helpful.
Great team

Excellent service. Rob was really helpful and was great organising the transfer of units.

Kyle was fantastic. Very professional and very helpful.

Great staff and an easy professional service

Haven’t had any issues with the unit itself. Large price hike which seemed out of proportion with inflation but I think once you’re in, to find a competitor and cost of moving, most people don’t have a choice. Thankfully I was about to complete on my house purchase so an end was in sight.

However, I paid to extend my unit by a week for moving date. When the removal team collected my belongings, they were told to empty the unit that day, although I had paid for an additional 4 days.

I requested a refund to be told no, not possible. How can a contract be ended without discussion and not compensate the customer?

That is wholly inappropriate.

Most important thing for a company is the staff that interact with the customer. The staff are very customer orientated. They helped me by selecting a location close to the lifts. The staff picked the box correct for my needs.

Male collegue could not have got things so wrong numerology - breaching GDPR.

Dave and the staff are amazing, they went above and beyond.

Great storage. Clean easy and accessible. Friendly staff. Thank you

Easy to access nice clean and nice people as well.

Great Service, thanks!

Great customer experience - helpful and clear at the enquiry and booking stage. Courteous on-site staff.
Easy access to facilities. Reasonably priced - cheaper than a comparable competitor which shall remain nameless!

Stacey is an absolute legend!
Fantastic staff member who really know about the units and make sure the unit was the right one for us!

5* wished I could give more!

Very helpful, listen to my problem and was helpful. Was friendly and didnthe processing of my documents cery fast and professionally.

Excellent facilities staff very nice

Excellent service many thanks to
The exceptional by Jacob at salford Branch.
He is a Asset to the company.

Guided me through the set up process and also saved me more money for boxes and packaging. And got me a same unit on lower floor no extra cost.

Five star customer service from Louise, she was friendly & talked me though the process and prices, & answered all my queries. The units are cleaned & maintained well. More than happy to be storing my items here.

Needed last minute storage went into to discuss gave me a great deal, Amazing clean place

My family have 3 units in Oldbury - staff are really helpful and units and whole space is clean.
There are a variety of trolleys available and plenty parking